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Management of IT-enabled change in a public organisation in Tanzania
KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
2007 (English)In: International Journal of Information Systems and Change Management, ISSN 1479-3121, E-ISSN 1479-313X, Vol. 2, no 4, 334-349 p.Article in journal (Refereed) Published
Abstract [en]

The implementation of Information Technology (IT) is always associated with organisational change issues and in developing countries this is even more complex due to poorer and less established IT resources and governance. Therefore, our paper has focused to analyse the management of IT-enabled change in a public organisation in Tanzania by using Ward and Elvin framework, and see how these changes affected the organisation's performance. The results indicate that, despite the contextual complexity, the IT-enabled change that considers techno-organisational issues, is likely to meet the change objectives. Moreover, using the Ward and Elvin framework we have summarised six main success factors (which are involvement and commitment of top management; engagement of the key stakeholders; alignment of IT and business; developing necessary skills, competence and motivation; institutionalisation of the change process and incorporation of the learning process for adjustment and future intervention) that worth noting for replication to other similar IT-enabled changes.

Place, publisher, year, edition, pages
2007. Vol. 2, no 4, 334-349 p.
Keyword [en]
Alignment of IT and business, Critical success factors, Developing country, IT-enabled change, Major success factors, Public organisation, Technology and organisational change
National Category
Computer and Information Science
Identifiers
URN: urn:nbn:se:kth:diva-154989DOI: 10.1504/IJISCM.2007.017382Scopus ID: 2-s2.0-78651525659OAI: oai:DiVA.org:kth-154989DiVA: diva2:759124
Note

QC 20141029

Available from: 2014-10-29 Created: 2014-10-29 Last updated: 2017-12-05Bibliographically approved

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Citation style
  • apa
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  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
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  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf