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Participative enterprise modelling for balanced scorecard implementation
KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
2006 (English)In: Proc. Eur. Conf. Inf. Syst., ECIS, 2006Conference paper (Refereed)
Abstract [en]

Balanced Scorecards (BSC) have been established as a valuable and practicable instrument addressing major management problems in organisations. BSC are commonly IT-supported and found a conceptual basis for management information systems. They are often applied to IT-Controlling, and they are also repeatedly applied to specify requirements towards the corporate IT architecture. However, BSC implementation often struggles when it comes to discovering and documenting organisational knowledge that is not easily accessible or not of sufficient quality. On the other hand, Enterprise modelling (EM) seeks to solve organisational design problems in, for instance, business process reengineering, strategy planning, enterprise integration, and information systems development. Here, participative EM methods lead to improved quality as well as to consensus and to increased acceptance of the business decisions. At this juncture, participative EM can support BSC implementation projects that comprise activities requiring the discovery and documentation of organisational knowledge that is not easily accessible or not of sufficient quality. For that reason, the aim of this paper is to integrate participative EM approaches, taking Enterprise Knowledge Development (EKD) as an example, and BSC implementation. In order to operationalise this conceptual improvement, we will perform a stepwise analysis of BSC implementation processes and identify shortcomings that are able to be addressed with the help of participative enterprise modelling.

Place, publisher, year, edition, pages
, Proceedings of the 14th European Conference on Information Systems, ECIS 2006
Keyword [en]
Balanced scorecard, Conceptual modelling, Enterprise knowledge development, Enterprise modelling, Management information systems, Balanced scorecards, Business decisions, Business process re-engineering, Design problems, Enterprise Integration, Implementation process, Implementation projects, Information systems development, IT architecture, IT-controlling, Knowledge development, Management problems, Organisational knowledge, Strategy planning, Industry, Knowledge management, Reengineering
National Category
Information Systems
URN: urn:nbn:se:kth:diva-155072ScopusID: 2-s2.0-84870647996OAI: diva2:760946
14th European Conference on Information Systems, ECIS 2006, 12-14 June 2006, Göteborg, Sweden

QC 20141105

Available from: 2014-11-05 Created: 2014-10-30 Last updated: 2014-11-05Bibliographically approved

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Stirna, Janis
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