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Open source Business Process Management forhandling processes in the public sector
KTH, School of Computer Science and Communication (CSC).
2014 (English)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

Business processes are part of every organization, in more orless structured ways. They serve as a documentation of howwork should be performed. Business Process Management (BPM) is a set of methods and technologies to support the modeling, execution, administration, and analysis of businessprocesses. BPM aims to bridge the gap between strategy and operations in an organization. Inefficient manualprocesses in this gap introduce problems with consistency,traceability and agility. This degree project investigates the suitability of open source Business Process Management Systems (BPMSs) for handling processes in governmentagencies to address these issues. The Swedish Export Credits Guarantee Board’s (EKN’s) application process for export guarantee offers is used as case. Interviews were conducted and a proof of concept using open source BPM for EKN’s application process was implemented, which together with the literature review are analyzed to find keyfactors indicating a process’ successful execution in a processengine. The key factors found are that the process should be delimited, repetitive, not running for too long,and be predictable with regard to every possible outcome.

Abstract [sv]

Alla organisationer har processer, i mer eller mindre strukturerade former. Processer fungerar som en dokumentation över hur arbete ska genomföras. Business Process Management(BPM) är en uppsättning metoder och tekniker för att stödja modellering, exekvering, administrering och analys av processer. BPM är ett sätt att försöka minska klyftan mellan organisationen och verksamheten i en organisation. Ineffektiva manuella processer däremellan skapar problem med hur konsekvent, spårbart och flexibelt arbetet blir. Detta examensarbete undersöker lämplighets-graden av open source Business Process Management System(BPMS) för handläggningsprocesser inom myndigheter för att hantera dessa problem. Exportkreditnämndens (EKN:s)ansökningsprocess för exportgaranti-offerter används som exempel. Intervjuer genomfördes och en proof of concept av open source BPM för EKN:s ansökningsprocess implementerades,vilket tillsammans med litteratur-studien analyseras för att hitta viktiga faktorer för en process som indikerar framgångsrik exekvering i en processmotor. De faktorer som hittats är att processen ska vara avgränsad och repetitiv, samt att processen inte får pågå under för lång tid och är känd avseende alla möjliga utfall.

Place, publisher, year, edition, pages
2014.
National Category
Computer and Information Science
Identifiers
URN: urn:nbn:se:kth:diva-156384OAI: oai:DiVA.org:kth-156384DiVA: diva2:766244
Examiners
Available from: 2014-11-27 Created: 2014-11-26 Last updated: 2014-11-27Bibliographically approved

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CiteExportLink to record
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