Demystifying productivity and performance
2005 (English)In: International Journal of Productivity and Performance Management, ISSN 1741-0401, E-ISSN 1758-6658, Vol. 54, no 1, 34-46 p.Article in journal (Refereed) Published
Purpose - Examines the ways in which the concepts of " productivity" and "performance" are dealt with in the literature, demonstrating that terms used within these fields are often vaguely defined and poorly understood. Design/methodology/approach - Reviews related performance literature from the past 30 years (of both an academic and a practical nature). Findings - Clarifies the meaning of five terms (productivity, performance, profitability, efficiency, effectiveness) and shows how they are inter-related. Research limitations/implications - The creation of a common grammar is not an easy task; one must therefore still accept the fact that people will continue to interpret the terms described in this paper in slightly various ways. Practical implications - Measurement and improvement regimes are often built without a clear understanding of what is being measured or improved. This can be regarded as simply a pragmatic approach to improvement, or a missed opportunity to fully understand and then optimise important factors relating to competitiveness and success. Originality/value - The paper creates a terminology that reduces the existing confusion within the field. Certainly, within academia and industry, a shared vocabulary and grammar are helpful in ensuring rigorous and robust development of shared understanding.
Place, publisher, year, edition, pages
2005. Vol. 54, no 1, 34-46 p.
Performance appraisal, Performance management, Process efficiency, Productivity rate, Profit, Semantics
Production Engineering, Human Work Science and Ergonomics
IdentifiersURN: urn:nbn:se:kth:diva-156814DOI: 10.1108/17410400510571437ScopusID: 2-s2.0-18844462402OAI: oai:DiVA.org:kth-156814DiVA: diva2:768249
QC 201412032014-12-032014-12-022014-12-03Bibliographically approved