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Adoption of Managed Security Services: Case studies on four large Swedish firms
KTH, School of Industrial Engineering and Management (ITM), Industrial Economics and Management (Dept.), Industrial marketing.
KTH, School of Industrial Engineering and Management (ITM), Industrial Economics and Management (Dept.), Industrial marketing.
2014 (English)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesisAlternative title
Införande av Hanterade Säkerhetstjänster : Fallstudier på fyra stora svenska företag (English)
Abstract [sv]

Marknaden för hanterade säkerhetstjänster (MSS) växer med en efterfråga som ökar från 30% till 40% årligen i Nordamerika (Ferrara, 2012). Ändå är införandet (eng. adoption) av MSS relativt outforskat och speciellt så hos stora svenska företag. Denna studie utforskar införandet av MSS och dess underliggande variabler i stora svenska företag genom att genomföra fyra fallstudier i olika segment. För att undersöka införandet av MSS användes teorier och modeller från user technology acceptance. 

Resultatet visade att införandet av MSS påverkas främst av variablerna perceived usefulness, attitude, trust, compatibility, och knowledge. Vidare finns det en viss variation mellan segmenten gällande vilka fördelar som MSS kan medföra till en organisation. Samtidigt som samtliga respondenter var överens om att kostnadsbesparingar och tillgång till kompetens är starka fördelar, rådde viss oenighet gällande flexibilitets och  valitetsförbättringar. Ett stort hinder för införandet av MSS var förtroendeproblem gentemot MSS och leverantörer av MSS. Detta gällde särskilt för känslig data (t.ex. kundinformation). Inte minst var respondenternas förtroende influerat av händelser som Snowdens avslöjanden som visade den höga graden av övervakning som det amerikanska nationella säkerhetsorganet (NSA) genomförde.

Abstract [en]

The managed security services (MSS) market is a growing market with a demand that is increasing from 30% to 40% annually in North America (Ferrara, 2012). Yet, MSS adoption is relatively unexplored and especially so in large Swedish firms. This study explores managed security services adoption and its underlying variables in large Swedish firms by conducting four case studies in different segments. To investigate MSS adoption, theories and models from the area of user technology acceptance were used as a theoretical framework.

The findings revealed that MSS adoption is mainly influenced by the variables perceived usefulness, attitude, trust, compatibility, and knowledge. Furthermore, there are some differences among the segments regarding which benefits MSS might bring to an organization. While all the respondents agreed upon cost savings and access to skills as major benefits with MSS, there was some disagreement regarding the flexibility and quality improvements that MSS might bring. A big obstacle for adoption was trust issue toward MSS and MSS providers. This was especially true for sensitive data (e.g. customer information). Not least was the respondents' (dis)trust influenced by events like the Snowden revelations which exposed the high extent of surveillance that the American National Security Agency (NSA) conducted.

Place, publisher, year, edition, pages
2014. , 104 p.
Keyword [en]
Managed security services, MSS, IT adoption, IS adoption, user technology
Keyword [sv]
Hanterade säkerhetstjänster, MSS, IT acceptans, TAM
National Category
Economics and Business
Identifiers
URN: urn:nbn:se:kth:diva-160641OAI: oai:DiVA.org:kth-160641DiVA: diva2:790784
Supervisors
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Available from: 2015-03-03 Created: 2015-02-25 Last updated: 2015-03-03Bibliographically approved

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CiteExportLink to record
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Citation style
  • apa
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