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Supporting the Uninitiated in User - Centered Design
KTH, School of Computer Science and Communication (CSC), Media Technology and Interaction Design, MID. ABB Corporate Research, Sweden.ORCID iD: 0000-0002-1985-6867
2014 (English)In: interactions, ISSN 1072-5520, E-ISSN 1558-3449, Vol. 21, no 2, 60-65 p.Article in journal (Refereed) Published
Abstract [en]

Practicing UCD is vital to helping non-UX practitioners acquire an understanding of this new mindset. An introductory workshop should provide an overview of the UCD process. It should also try to show how UCD relates to the team's current way of working. Although this material can prove valuable, the project team needs to understand that this material alone is not enough to capture the project requirements, and that engaging in user studies brings a newfound, valuable perspective by revealing important patterns for how people work. As UX professionals know all too well, the requirements-gathering stage of the UCD process is of utmost importance but can also be a source of frustration. Gaining access to end users, dealing with language differences during interview sessions, and ensuring the questions asked capture what is needed are only a few of the hurdles that non-UX professionals will quickly learn they need to overcome.

Place, publisher, year, edition, pages
2014. Vol. 21, no 2, 60-65 p.
Keyword [en]
End users, Gaining access, Project team, User study
National Category
Human Computer Interaction
URN: urn:nbn:se:kth:diva-161776DOI: 10.1145/2566463ScopusID: 2-s2.0-84897755970OAI: diva2:795670

QC 20150317

Available from: 2015-03-17 Created: 2015-03-17 Last updated: 2015-03-17Bibliographically approved

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Björndal, Petra
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