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IT governance in the public sector in a developing country
KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
2009 (English)In: Handbook of Research on ICT-enabled Transformational Government: A Global Perspective, IGI Global, 2009, 452-486 p.Chapter in book (Refereed)
Abstract [en]

This chapter focuses on IT governance in the public sector organizations in a developing country like Tanzania. Today in many organizations in the public sector, the use of IT has become crucial in sustaining and extending the organizations' strategies and objectives. This pervasive use of technology has caused a critical dependency on IT that calls for a specific focus on IT governance. In this chapter, we provide its overview and, based on the analysis of five case studies indicate the current practices, problems, and consequences in the Tanzanian public sector environment. Moreover, we reveal twelve key issues to consider for effective IT governance together with the trends and future research in improving ICT-enabled transformational government in public service delivery in this environment. In this context, the chapter contributes to an understanding of the IT governance practices and related ICT-enabled transformational government issues and complexities involved in the transformational phase for better public service delivery in a developing country like Tanzania.

Place, publisher, year, edition, pages
IGI Global, 2009. 452-486 p.
National Category
Other Computer and Information Science
URN: urn:nbn:se:kth:diva-163020DOI: 10.4018/978-1-60566-390-6.ch025ScopusID: 2-s2.0-84898520954ISBN: 978-160566390-6OAI: diva2:800013

QC 20150401

Available from: 2015-04-01 Created: 2015-03-26 Last updated: 2015-04-01Bibliographically approved

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