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Användarbehov i samhällsplanering: en fallstudie av användarcentrerade metoder
KTH, School of Computer Science and Communication (CSC).
2015 (Swedish)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesisAlternative title
Meeting user needs in social planning : A case study of user-centered design methods (English)
Abstract [en]

Public participation in urban planning is meant to increase democracy in the planning process. Even though all citizens have the option to participate in urban planning debates, few seize their chance to partake. This thesis describes a study on how user needs are met and prioritized in design processes concerning urban planning. The aim was to determine whether user-centered design (UCD) methods could be used as an avenue for public participation in urban planning and ultimately invite more citizens into the planning process.

The thesis details a design process where a team worked to develop Farsta, a suburb of Stockholm. The design problem was the question of how Farsta could become an attractive business location. Four concepts were developed and presented to the client. One of the concepts was chosen for further development. In the design process, three different UCD methods were used (interviews, observations and a workshop). The data from these methods were triangulated in the thesis to define user needs. These user needs were then mapped to the different concepts. Based on the mapping, the concept that met the largest number of the user needs could be established. The study showed that the concept that met the most user needs was not the concept that the design team chose to develop further after the presentation to the client. A possible explanation for this is the fact that the client preferred another concept. Thus, the client's wishes and the concept's feasibility were in this case prioritized higher than the users' needs. Despite this, UCD is found to have the potential to invite more citizens into the planning process since people who do not participate in the urban planning debates today could partake through UCD methods. But this demands deliberate efforts from the designer to find and include these user groups.

Abstract [sv]

Allmänhetens deltagande i stadsplanering är tänkt att öka demokratin i planeringsprocessen. Men även om alla medborgare har möjlighet att delta i stadsplaneringsdebatter tar få chansen. Detta examensarbete beskriver en studie om hur användarnas behov tillgodoses och prioriteras i designprocesser som rör stadsplanering. Syftet var att undersöka om användarcentrerad designmetodik (UCD) kan användas som ett komplement till medborgardialog i stadsplanering för att på så sätt öka med- borgarnas möjlighet till påverkan.

I examensarbetet studerades en designprocess där ett designteam arbetade med utveckling av Farsta, en förort till Stockholm. Uppdraget för designteamet var att undersöka hur Farsta kan bli en attraktiv lokaliseringsort för företag. Fyra koncept utvecklades och presenterades för uppdragsgivaren. Ett av koncepten valdes för vidare utveckling efter presentationen. I designprocessen användes tre olika UCD-metoder (intervjuer, observationer och en workshop). Data från dessa metoder triangulerades i examens- arbetet för att definiera användarnas behov. Användarbehoven mappades sedan till de olika koncepten och baserat på mappningen fastställdes vilket koncept som tillgodosåg flest användarbehov. Studien visade att det koncept som tillgodosåg flest användarbehov inte var det som designteamet valde att utveckla vidare efter presentationen till uppdragsgivaren. En förklaring till detta tros vara att uppdragsgivaren föredrog det koncept som slutligen valdes. Uppdragsgivarens önskemål och konceptets genomförbarhet prioriterades alltså i detta fall högre än användarnas behov. Trots detta dras slutsatsen att UCD har möjligheten att inkludera fler i planeringsprocessen. Personer som inte kan eller vill delta i traditionella medborgardialoger skulle kunna komma till tals genom användarcentrerade metoder. Men detta kräver ett aktivt arbete från designerns sida för att definiera och söka upp dessa personer.

Place, publisher, year, edition, pages
2015.
Keyword [en]
UCD methods, design process, urban planning, public participation
Keyword [sv]
Användarcentrerade designmetoder, designprocess, samhällsplanering, medborgardialog
National Category
Media and Communication Technology
Identifiers
URN: urn:nbn:se:kth:diva-163529OAI: oai:DiVA.org:kth-163529DiVA: diva2:800594
Subject / course
Human - Computer Interaction
Educational program
Master of Science - Human-Computer Interaction
Supervisors
Examiners
Available from: 2015-05-28 Created: 2015-04-07 Last updated: 2015-05-28Bibliographically approved

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