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Tackling the “unknown sustainability” with service design methods: two case studies
KTH, School of Computer Science and Communication (CSC), Media Technology and Interaction Design, MID.ORCID iD: 0000-0002-3163-7296
KTH, School of Computer Science and Communication (CSC), Media Technology and Interaction Design, MID.ORCID iD: 0000-0001-7549-1797
Aalto University/HIIT.
Aalto University/HIIT.
2014 (English)In: XXIV International RESER Conference 2014: Services and New Societal Challenges : Innovation for Sustainable Growth andWelfare, 2014, 544-559 p.Conference paper, Published paper (Other academic)
Abstract [en]

In this paper we will present two explorative service design cases focusing on sustainable services in smart cities. After an introduction to our thematic area we will describe the two cases and the service design methods used. In the conclusion we will discuss the lessons learned from applying service design tools in collaboration with citizens and other stakeholders.

Place, publisher, year, edition, pages
2014. 544-559 p.
Keyword [en]
sustainability, service design, design methods
National Category
Human Computer Interaction
Research subject
Human-computer Interaction
Identifiers
URN: urn:nbn:se:kth:diva-159191ISBN: 978-951-38-7436-0 (print)OAI: oai:DiVA.org:kth-159191DiVA: diva2:803798
Conference
RESER Conference 2014
Funder
EU, FP7, Seventh Framework Programme, 608774
Note

QC 20150420

Available from: 2015-04-13 Created: 2015-01-23 Last updated: 2015-04-20Bibliographically approved

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RESER 2014 conference proceedings

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Hasselqvist, HannaBogdan, Cristian

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Total: 90 hits
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