Using Online Reviews as Narratives to Evoke Designer’s Empathy
2015 (English)In: 15th IFIP TC 13 International Conference on Human–Computer Interaction, Springer Berlin/Heidelberg, 2015, 298-315 p.Conference paper (Refereed)
Gathering health-related data is quite easy, but visualizing them in a meaningful way remains challenging, especially when the application domain is very complex. Research suggests that empathy can facilitate the design process and that narratives can help to create an empathic encounter between designers and the prospective users. We conducted an exploratory quasi-experiment in order to explore whether narratives in form of online reviews are able to evoke designer’s empathy when developing an online platform for a direct-to-consumer genetic testing service. The results suggest that the narratives can help designers to engage with and take the perspective of the prospective user, who is then represented in more detail. Lacking narratives from real people leaves the designers to their own imagination, which can lead to the use of rather abstract stereotypes that do not enable an understanding of the user, but affect the subsequent design decisions.
Place, publisher, year, edition, pages
Springer Berlin/Heidelberg, 2015. 298-315 p.
, Lecture Notes in Computer Science, ISSN 0302-9743 ; 9296
Human-Computer Interaction, Empathy, Direct-to-Consumer, Genetic Testing, Health and Wellbeing
Human Computer Interaction
Research subject Human-computer Interaction
IdentifiersURN: urn:nbn:se:kth:diva-165412DOI: 10.1007/978-3-319-22701-6_22ISI: 000363681800022ScopusID: 2-s2.0-84945544187OAI: oai:DiVA.org:kth-165412DiVA: diva2:808899
15th IFIP TC.13 International Conference on Human-Computer Interaction - INTERACT 2015, Bamberg, Germany. September, 14-18, 2015.
QC 201511242015-04-292015-04-272016-04-28Bibliographically approved