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Language technology for eGovernment - business cases
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2014 (English)In: New Perspectives in Information Systems and Technologies, Volume 1, Springer, 2014, no VOLUME 1, 83-95 p.Conference paper (Refereed)
Abstract [en]

Language technologies and tools, such as text mining, information extraction, and question and answering systems, have been developed during many years. These technologies are becoming mature and should be ready for deployment in private and public organizations. However, little focus has been paid to how these technologies can be applied to tackle real-world problems within organizations. In this paper, we present a set of business cases where language technologies can have a significant impact on public organizations, including their business processes and services. We describe how each business case can influence the service quality, as seen from a consumer perspective, and the business processes efficiency, as seen from a public organizational perspective. The business cases are based on, and exemplified with, cases from large Swedish public organizations.

Place, publisher, year, edition, pages
Springer, 2014. no VOLUME 1, 83-95 p.
, Advances in Intelligent Systems and Computing, ISSN 2194-5357 ; 275
Keyword [en]
Business cases, Business intelligence, eGovernment, Information extraction, Language technology, Question and answering systems, Text mining, Competitive intelligence, Data mining, Information retrieval, Information systems, Societies and institutions, Business case, Business Process, e-Government, Organizational perspectives, Public organizations, Real-world problem, Technology
National Category
Communication Studies
URN: urn:nbn:se:kth:diva-167040DOI: 10.1007/978-3-319-05951-8_9ISI: 000354297600009ScopusID: 2-s2.0-84904695326ISBN: 9783319059501OAI: diva2:813162
2014 World Conference on Information Systems and Technologies, WorldCIST 2014, Madeira, Portugal, 15 April 2014 through 18 April 2014

QC 20150521

Available from: 2015-05-21 Created: 2015-05-21 Last updated: 2015-06-17Bibliographically approved

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Boye, JohanThelemyr, Anders
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Speech Communication and Technology
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