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On the handling of impedance factors for establishing apprenticeship relations during field studies in industry domains
KTH, School of Computer Science and Communication (CSC), Media Technology and Interaction Design, MID. ABB Corporate Research, Västerås, Sweden .ORCID iD: 0000-0002-1985-6867
ABB Corporate Research, Västerås, Sweden .
2014 (English)In: Proceedings of the NordiCHI 2014: The 8th Nordic Conference on Human-Computer Interaction: Fun, Fast, Foundational, 2014, 1107-1112 p.Conference paper (Refereed)
Abstract [en]

The process of trying to understand users' perspectives and their mental model is inherently challenging, as anyone who has been involved in conducting field studies and interviewing users can attest to. At the heart of this process is the need to create trust between the interviewer and the interviewee in order to build bonds which facilitate richer information exchange. Building apprenticeship relations is one approach which sees the interviewee as teacher and the interviewer as student/apprentice. However establishing these relations, particularity within a short time frame and within an industrial domain, can be difficult. This paper therefore addresses some of the challenges associated with building these relationships and how researchers can strengthen their connection with the users they interact with.

Place, publisher, year, edition, pages
2014. 1107-1112 p.
Keyword [en]
Apprenticeship relations, Contextual inquiry, Field studies, Industry domains, Interview, Research, User experience, Apprentices, Teaching, Human computer interaction
National Category
Media and Communications
URN: urn:nbn:se:kth:diva-167928DOI: 10.1145/2639189.2670287ScopusID: 2-s2.0-84911445418ISBN: 1595930361ISBN: 9781450325424OAI: diva2:818068
8th Nordic Conference on Human-Computer Interaction, NordiCHI 2014, 26 October 2014 through 30 October 2014

QC 20150608

Available from: 2015-06-08 Created: 2015-05-22 Last updated: 2015-06-08Bibliographically approved

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Björndal, Petra S.
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