On the establishment of user-centred perspectives
2014 (English)In: Proceedings of the NordiCHI 2014: The 8th Nordic Conference on Human-Computer Interaction: Fun, Fast, Foundational, 2014, 103-112 p.Conference paper (Refereed)
This paper examines the obstacles for and discusses possible solutions to successfully establishing a User Centred Perspective (UCP) in organisations. The analysis is made with the use of the theory Communities of Practice (CoP). The analysis is based on a cross case study based on two longitudinal action research projects. In these studies we identified four CoP considered important; users, core business managers, IT coordinators and system developers. The analysis shows in what ways the communities contribute to the difficulties for a successful establishment of UCP. One example is marginalising the IT coordinator community, and another is imperialism of the system developer community as well as the lack of boundary spanning skills. The results indicate that we need to influence all levels in organisations, with a focus on boundaries between communities, in order to successfully introduce a UCP. Boundary spanning objects need to be identified and knowledge sharing needs to be enhanced.
Place, publisher, year, edition, pages
2014. 103-112 p.
Change, Communities of practice, Health care, IT coordinators, Managers, Public authority, System developers, User-centred design, Users, Work environment, Knowledge acquisition, Public authorities, User centred design, Work environments, Human computer interaction
Media and Communications
IdentifiersURN: urn:nbn:se:kth:diva-167853DOI: 10.1145/2639189.2639199ScopusID: 2-s2.0-84911373501ISBN: 1595930361ISBN: 9781450325424OAI: oai:DiVA.org:kth-167853DiVA: diva2:821264
8th Nordic Conference on Human-Computer Interaction, NordiCHI 2014, 26 October 2014 through 30 October 2014
QC 201506152015-06-152015-05-222015-06-15Bibliographically approved