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Putting hard figures on soft values: A quantitative analysis of the impact of consumer engagement on social media for a VOD-service provider
KTH, School of Computer Science and Communication (CSC), Media Technology and Interaction Design, MID.
2015 (English)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesisAlternative title
Att sätta hårda siffror på mjuka värden : En kvantitativ analys av effekterna av konsumentengagemang på sociala medier för en VOD-tjänstleverantör (Swedish)
Abstract [en]

In the spring of 2015 this study began and it had the goal of answering questions regarding the importance of consumer engagement for a VOD service provider, the TV4-group.  The goal was to get answers to guide them in the building of a new VOD service for the latter half of 2015. The questions were: what role does consumer engagement play in creating social media presence for a VOD provider? How do consumers behave surrounding social media engagement for VOD-service? And lastly: what effect does social media presence and consumer engagement have for a VOD provider? 


To answer these questions two sets of quantitative methods were used. A survey answered by 970 individuals and a tracker put on the main VOD sites owned and run by the TV4-group gave insights that led to answering the questions. Consumer engagement plays a large role in expanding the reach of VOD services, in the case of the TV4-group it was shown that consumer engagement made up a reach gain equivalent to 55,7% of average TV4 Play views, 17,3% of average Facebook upload views and 172% of views. Consumers also evaluated their own: usage, sharing habits and sharing types giving insight to their behaviour. The effects of all this stretches from more views as a result of reach to consumer loyalty making consumer engagement a cornerstone in planning a VOD providers social media strategy.

Place, publisher, year, edition, pages
2015. , 53 p.
Keyword [en]
Social media technology consumer engagement reach electronic word of mouth marketing
National Category
Media and Communication Technology
URN: urn:nbn:se:kth:diva-169705OAI: diva2:824914
Available from: 2015-07-10 Created: 2015-06-22 Last updated: 2015-07-10Bibliographically approved

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