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Metro user evaluation of crowding during rush hours: Case study: Stockholm
KTH, School of Architecture and the Built Environment (ABE), Transport Science, Transport planning, economics and engineering.
2015 (English)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

Millions of people use public transport daily. Specifically, 1,204,000 is approximately the

number of boardings per contract area a winter's day in Stockholm. Since the capacity and

frequency of the metro service are already quite good in this city, this thesis does not focus on

improve that. Its aim is to know the assessment made by metro users of the crowding

produced during rush hour. This evaluation is performed by two questionnaires, one shorter

that is carried out on board and one longer, online. But before starting with the surveys, this

work introduces some general information about public transport in Stockholm and it

distinguishes capacity and crowding concepts.

Any human behavior begins with the attitudes and perceptions that people show to any

particular aspect, from which and through their preferences, they define their behavior acting

in one way or another. And once they have made their decision and have chosen to use a

service, they will be able to evaluate it by their satisfaction level. All these concepts are studied

here as the basis for the surveys' development. After its writing and conduction to students,

KTH workers, etc. the results obtained are analyzed by using SPSS statistical software. From

the users' attitudes, their perceptions, preferences and satisfaction levels, the metro system

weaknesses are identified and some improvements are proposed, in addition to making

proposals for future research.

Place, publisher, year, edition, pages
2015. , 165 p.
TSC-MT, 15-006
National Category
Engineering and Technology
URN: urn:nbn:se:kth:diva-170623OAI: diva2:839246
Available from: 2015-07-02 Created: 2015-07-02

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