Purpose – The aim is to examine how the real estate owner (decisionmaker) ensures being able to make informed decisions and how they differs according to organisational form.
Design/methodology/approach – This research is based on an interview study of nineteen firm representatives, six decisionmakers and thirteen management representatives, all from Swedish commercial real estate sector.
Findings – The study conclude that, regardless of organisational setting, the industry have a plan regarding handling information. The decisionmakers have all secured themselves access to required/desired information. How this is done and what kind of information it is however differ if the real estate management is in-house or outsourced. Furthermore a clear focus on financial and contractual information is evident in both organisational settings.
Research limitations/implications – The research in this paper is limited to Swedish commercial real estate sector
Practical implications – The insight the paper provides regarding required information can shed light on how information systems are built and how to improve your information sharing.
Originality/value – It provides an insight regarding how the industry, depending on organisation setting, prioritise different information and how the decisionmaker secures access to it.