Determinants of IT Outsourcing Relationships: A Recipient - Provider Perspective
2014 (English)In: CENTERIS 2014 - CONFERENCE ON ENTERPRISE INFORMATION SYSTEMS / PROJMAN 2014 - INTERNATIONAL CONFERENCE ON PROJECT MANAGEMENT / HCIST 2014 - INTERNATIONAL CONFERENCE ON HEALTH AND SOCIAL CARE INFORMATION SYSTEMS AND TECHNOLOGIES, 2014, Vol. 16, 588-597 p.Conference paper (Refereed)
Even though there is a big established IT outsourcing market, one can witness considerable amount of failed projects there. It is proven that good relationships between an outsourcing recipient and a provider contribute to the outsourcing success whereas less successful relationships increase the cost of outsourcing. The research in this area is mostly focused on either an outsourcing provider or more often on an outsourcing recipient, hardly considering both sides of the outsourcing relationships simultaneously. Moreover, there is no study on the importance of the determinants of the IT outsourcing relationships which takes into consideration both parties. In this research we are presenting the determinants of the IT outsourcing relationships. Moreover, we are evaluating the importance of the IT relationship determinants in the case study of the relationships between one outsourcing provider and one outsourcing recipient by using interviews as a data collection method and a content analysis as a data analysis method. The new findings can be used for the enhancement of the relationships between the outsourcing recipient and the provider, to improve the service deliveries to the end users and ultimately to contribute to the outsourcing success.
Place, publisher, year, edition, pages
2014. Vol. 16, 588-597 p.
, Procedia Technology, ISSN 2212-0173
IT outsourcing, outsourcing relationship, service recipient, service provider, relationship determinants
Computer and Information Science
IdentifiersURN: urn:nbn:se:kth:diva-174013DOI: 10.1016/j.protcy.2014.10.007ISI: 000360404800066OAI: oai:DiVA.org:kth-174013DiVA: diva2:857642
Conference on ENTERprise Information Systems (CENTERIS) / International Conference on Project MANagement (ProjMAN) / International Conference on Health and Social Care Information Systems and Technologies (HCIST), OCT 15-17, 2014, Troia, PORTUGAL
QC 201509292015-09-292015-09-242015-09-29Bibliographically approved