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Modeling Knowledge Transfer in a Software Maintenance Organization: - An Experienc Report and Critical Analysis
Ericsson Software Research, Marconi SpA, Italy .
2008 (English)In: Lecture Notes in Business Information Processing, ISSN 1865-1348, E-ISSN 1865-1356, 15-29 p.Article in journal (Refereed) Published
Abstract [en]

Modeling notations have been introduced to help understand the why behind software processes. We ask how are these techniques being used in industrial practices? The first part of this paper reports on the experiences at an industrial software organization, Ericsson Marconi SpA, in applying imodeling to analyze knowledge transfer effectiveness for software maintenance. The modeling was done in-house without consultation with the iresearch community. In the second part of the paper, university researchers analyze the modeling experience in that organization, drawing a comparison with the usage of itypically envisaged by the research community. We found that the modeling approach used at the industry site employed smaller and simplified models, but were effective for highlighting key issues for the organization and communication. From the case study, we draw some conclusions for the future development of the imodeling approach.

Place, publisher, year, edition, pages
Springer Berlin/Heidelberg, 2008. 15-29 p.
National Category
Mechanical Engineering
URN: urn:nbn:se:kth:diva-179025DOI: 10.1007/978-3-540-89218-2_2ISBN: 978-3-540-89217-5OAI: diva2:878757
1st IFIP WG 8.1 Working Conference on the Practice of Enterprise Modeling, PoEM 2008; Stockholm; Sweden;

QC 20160114

Available from: 2015-12-09 Created: 2015-12-09 Last updated: 2016-01-14Bibliographically approved

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Annosi, Maria Carmela
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