Revisiting the UsersAward Programme from a Value Sensitive Design Perspective
2015 (English)In: Critical Alternatives: Proceedings of
The Fifth Decennial Aarhus Conference 17- 21 August 2015 / [ed] Shaowen Bardzell, Susanne Bødker, Ole Sejer Iversen, Clemens N. Klokmose and Henrik Korsgaard, Aarhus: Computer Science, Aarhus University, Denmark , 2015Conference paper (Refereed)
The goal of the UsersAward (UA) programme is to develop and maintain a strategy for enhancing the quality of workplace software through on-going user-driven quality assessment. Key activities are development of sets of quality criteria, as the USER CERTIFIED 2002 and 2006 instruments, and performing large domain specific user satisfaction surveys building on these quality criteria. In 2005 we performed a first analysis of the values that inform the criteria and procedure making up the 2002 instrument, using the Value Sensitive Design methodology. This paper is a follow-up of that study. We report on new types of stakeholders having engaged with the UA programme and reflect on how the conceptual considerations and explicit values of the programme have shifted as a consequence.
Place, publisher, year, edition, pages
Aarhus: Computer Science, Aarhus University, Denmark , 2015.
UsersAward programme, user satisfaction surveys, user- driven certification of software, workplace IT, Participatory Design, Value Sensitive Design
Engineering and Technology
Research subject Human-computer Interaction
IdentifiersURN: urn:nbn:se:kth:diva-179213OAI: oai:DiVA.org:kth-179213DiVA: diva2:882012
The Fifth Decennial Aarhus Conference 17- 21 August 2015