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Contextual personas as a method for understanding digital work environments
KTH, School of Computer Science and Communication (CSC), Media Technology and Interaction Design, MID.ORCID iD: 0000-0002-7662-9687
2015 (English)In: 4th IFIP 13.6 Working Conference on Human Work Interaction Design, HWID 2015, Springer, 2015, 141-152 p.Conference paper (Refereed)Text
Abstract [en]

The role of IT at the workplace has changed dramatically from being a tool within the work environment to include all aspects of social and private life. New workplaces emerge where IT becomes more and more divergent, embedded and pervasive. These new aspects of IT at work need to be addressed with new or adapted human centred activities. This paper present and discuss a modified version of personas called contextual personas developed to better address the new working life. The contextual personas were developed using contextual inquiry, and focus groups as well as argumentative design. From the process of developing the contextual personas we learned that they are indeed a promising tool to understand the new work situations, and especially the holistic view of IT at work as they bring the whole working-life of the personas into focus. Finally, we discuss in what way the contextual personas could give developers extended understanding of the users’ future office work environment.

Place, publisher, year, edition, pages
Springer, 2015. 141-152 p.
Keyword [en]
Digital work environment, Personas, Usability, Design, Employment, Contextual inquiry, Focus groups, Holistic view, Office works, Work environments, Working life, Human engineering
National Category
Human Computer Interaction
URN: urn:nbn:se:kth:diva-181563DOI: 10.1007/978-3-319-27048-7_10ISI: 000369178300010ScopusID: 2-s2.0-84951971909ISBN: 9783319270470OAI: diva2:900539
HWID 2015

QC 20160204. QC 20160222. QC 20160303

Available from: 2016-02-04 Created: 2016-02-02 Last updated: 2016-03-03Bibliographically approved

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Eriksson, Elina
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Media Technology and Interaction Design, MID
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