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IT outsourcing success factors: A study of large and medium-sized companies
2015 (English)In: Modern Techniques for Successful IT Project Management, IGI Global, 2015, 183-199 p.Chapter in book (Other academic)Text
Abstract [en]

In this chapter, the Success Factors (SFs) for IT Outsourcing (ITO) are explored. The research literature has a bias towards large companies, neglecting medium-sized companies. Moreover, no comparative studies regarding the SFs were found related to the size of companies. These circumstances force medium-sized buyers to turn to practitioner literature, which is dominated by guidelines produced by the providers. Therefore, this chapter identifies the research problem: the lack of knowledge about ITO SFs for medium size companies, including whether SFs for large companies, are applicable for mediumsized ones as well. The used case study research shows that medium-sized companies should use the SFs from large companies. However, 2 out of 11 studied SFs have better efficiency for large companies. This result helps medium-sized companies' ITO decision makers understand the SFs of ITO and thus closes the research gap. Implementing the right SFs should improve the ITO performance.

Place, publisher, year, edition, pages
IGI Global, 2015. 183-199 p.
National Category
Economics and Business
URN: urn:nbn:se:kth:diva-181193DOI: 10.4018/978-1-4666-7473-8.ch009ScopusID: 2-s2.0-84946133783ISBN: 9781466674745OAI: diva2:901802

QC 20160209

Available from: 2016-02-09 Created: 2016-01-29 Last updated: 2016-02-09Bibliographically approved

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Kaye, Robert
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