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From Maps to Apps: Tracing the Organizational Responsiveness of an Early Multi-Modal Travel Planning Service
KTH, School of Architecture and the Built Environment (ABE), Philosophy and History of Technology, History of Science, Technology and Environment. KTH, School of Computer Science and Communication (CSC), Centres, School of Architecture and the Built Environment (ABE), Centres, Centre for Sustainable Communications, CESC.
2015 (English)In: The Journal of urban technology, ISSN 1063-0732, E-ISSN 1466-1853, Vol. 22, no 4, 87-101 p.Article in journal (Refereed) Published
Abstract [en]

An Internet-based system for informing on multimodal travel planning (several modes of transportation) was introduced in Stockholm, Sweden in October 2000 in the form of a web page called trafiken.nu. The web page has a historical value of being one of the first attempts in Europe, and possibly the world, at providing an ICT-based travel planning service geared towards facilitating sustainable travel to the general public. The aim of this article is to investigate the historical development of trafiken.nu in order to draw lessons on how to better provide for a public information service with a potential for facilitating sustainable travel planning. Findings from the study of trafiken.nu suggest that the organizations behind the service have been slow in adapting to shifting media technology practices on how to provide for information which has affected the uptake of the service. Lessons from the case study provide a basis for arguing that organizations attempting to implement public information services would benefit from finding a means of harnessing collective intelligence in order to provide for a more customizable and responsive service to the general public.

Place, publisher, year, edition, pages
London: Taylor & Francis, 2015. Vol. 22, no 4, 87-101 p.
Keyword [en]
Organizational responsiveness, Smart cities, Sustainable development, Smart travel planning services, Sustainable urban transportation, Media technology practices, Collective intelligence, Intelligent transportation systems, Institutional ethnography, Phronesis, Social media, Web 2.0, Apps
National Category
Social Anthropology History of Technology Interaction Technologies Communication Studies Information Systems, Social aspects Human Aspects of ICT Transport Systems and Logistics Sociology (excluding Social Work, Social Psychology and Social Anthropology)
Research subject
History of Science, Technology and Environment; Human-computer Interaction; Information and Communication Technology; Media Technology; Transport Science
Identifiers
URN: urn:nbn:se:kth:diva-182036DOI: 10.1080/10630732.2015.1073902ScopusID: 2-s2.0-84958038320OAI: oai:DiVA.org:kth-182036DiVA: diva2:902676
Projects
TRACS (Travel Planner for Sustainable Cities)
Funder
VINNOVA
Note

Updated from Manuscript to Article. QP 201602

Available from: 2016-02-12 Created: 2016-02-12 Last updated: 2016-04-20Bibliographically approved
In thesis
1. From Vision to Transition: Exploring the Potential for Public Information Services to Facilitate Sustainable Urban Transport
Open this publication in new window or tab >>From Vision to Transition: Exploring the Potential for Public Information Services to Facilitate Sustainable Urban Transport
2014 (English)Licentiate thesis, comprehensive summary (Other academic)
Abstract [en]

Background: Policy initiatives to promote sustainable travel through the use of Internet based public information systems have increased during the last decade. Stockholm, in being one of the first cities in Europe to implement an Internet based service for facilitating sustainable travel is believed to be a good candidate for an analysis of key issues for developing sustainable travel planning services to the public.

Aim: This thesis investigates the past development of two Stockholm based public information systems and their services in order to draw lessons on how to better provide for a public information service geared towards facilitating  environmentally sustainable travel planning through information and communications technology. The overall goal of the thesis is to contribute to an understanding on how to better design and manage current and future attempts at facilitating sustainable travel planning services based on historical case studies.

Approach: The thesis draws ideas from the concept of organizational responsiveness – an organization’s ability to listen, understand and respond to demands put to it by its internal and external stakeholders – in order to depict how well or not the two public information systems and their owners have adapted to established norms and values of their surroundings.

Results: Overall, the findings from the historical case studies suggest that organizations attempting to provide sustainable travel planning to the public need to design and manage their systems in such a way that it responds to shifting demands on how to provide for information. Implementing and embedding new technologies involves complex processes of change both at the micro level – for users and practitioners of the service – and at the meso level for the involved public service organizations themselves. This condition requires a contextualist framework to analyze and understand organizational, contextual and cultural issues involved in the adoption of new technologies and procedures.

Conclusions: The thesis concludes with a discussion on how the findings from the historical case studies may provide lessons for both current and future attempts at providing public information systems geared towards facilitating environmentally sustainable travel planning to the public. Historical examples and issues concerning collective intelligence and peer to peer based forms of designing, producing and supervising public information services identified throughout the study are looked upon and discussed in terms of their possible role in increasing the potential for public information services to facilitate sustainable urban transport.

Place, publisher, year, edition, pages
Stockholm: KTH Royal Institute of Technology, 2014. 50 p.
Series
TRITA-HOT, ISSN 0349-2842 ; 2069
Keyword
Collective intelligence; Peer to peer based production; Social media networking; Public information systems; Information and communication technology (ICT); Organizational responsiveness; Historical analysis; History of technology; Sustainable urban transport
National Category
History of Technology Communication Studies Human Aspects of ICT Information Systems, Social aspects Media Studies Social Anthropology Sociology (excluding Social Work, Social Psychology and Social Anthropology)
Research subject
History of Science, Technology and Environment; Information and Communication Technology
Identifiers
urn:nbn:se:kth:diva-143218 (URN)978-91-7595-055-6 (ISBN)
Presentation
2014-04-14, E3, Osquarsbacke 14, KTH, Stockholm, 10:00 (English)
Opponent
Supervisors
Projects
TRACS, Travel Planner for Sustainable Cities
Funder
VINNOVA
Note

QC 20140319

Available from: 2014-03-19 Created: 2014-03-19 Last updated: 2016-02-12Bibliographically approved

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