Change search
ReferencesLink to record
Permanent link

Direct link
Individual Markers of Resilience in Train Traffic Control: The Role of Operators' Goals and Strategic Mental Models and Implications for Variation, Expertise, and Performance
KTH, School of Technology and Health (STH), Health Systems Engineering, Health Care Logistics.ORCID iD: 0000-0003-1126-3781
2016 (English)In: Human Factors, ISSN 0018-7208, E-ISSN 1547-8181, Vol. 58, no 1, 80-91 p.Article in journal (Refereed) PublishedText
Abstract [en]

Objective: The aim of this study was to examine individual markers of resilience and obtain quantitative insights into the understanding and the implications of variation and expertise levels in train traffic operators' goals and strategic mental models and their impact on performance. Background: The Dutch railways are one of the world's most heavy utilized railway networks and have been identified to be weak in system and organizational resilience. Method: Twenty-two train traffic controllers enacted two scenarios in a human-in-the-loop simulator. Their experience, goals, strategic mental models, and performance were assessed through questionnaires and simulator logs. Goals were operationalized through performance indicators and strategic mental models through train completion strategies. Results: A variation was found between operators for both self-reported primary performance indicators and completion strategies. Further, the primary goal of only 14% of the operators reflected the primary organizational goal (i.e., arrival punctuality). An incongruence was also found between train traffic controllers' self-reported performance indicators and objective performance in a more disrupted condition. The level of experience tends to affect performance differently. Conclusion: There is a gap between primary organizational goals and preferred individual goals. Further, the relative strong diversity in primary operator goals and strategic mental models indicates weak resilience at the individual level. Application: With recent and upcoming large-scale changes throughout the sociotechnical space of the railway infrastructure organization, the findings are useful to facilitate future railway traffic control and the development of a resilient system.

Place, publisher, year, edition, pages
2016. Vol. 58, no 1, 80-91 p.
Keyword [en]
goal competition, diversity, organizational resilience, railway, sociotechnical system
National Category
Engineering and Technology
Identifiers
URN: urn:nbn:se:kth:diva-183648DOI: 10.1177/0018720815622357ISI: 000370709100006PubMedID: 26721290ScopusID: 2-s2.0-84957927275OAI: oai:DiVA.org:kth-183648DiVA: diva2:913140
Note

QC 20160319

Available from: 2016-03-19 Created: 2016-03-18 Last updated: 2016-03-19Bibliographically approved

Open Access in DiVA

No full text

Other links

Publisher's full textPubMedScopus

Search in DiVA

By author/editor
Meijer, Sebastiaan A.
By organisation
Health Care Logistics
In the same journal
Human Factors
Engineering and Technology

Search outside of DiVA

GoogleGoogle Scholar
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

Altmetric score

Total: 113 hits
ReferencesLink to record
Permanent link

Direct link