Decarburisation of the submerged entry nozzles (SEN) during the preheating process wasinvestigated based on plant trials and thermodynamic modelling at three different steel plants.During the trials the preheating processes were mapped, the temperature profiles wereregistered and post-mortem studies of the SENs with scanning electron microscopy wereperformed. Typically, the glass/silicon powder will form a dense and protective layer inside theSEN when heated over 1100°C. However, this study found that the temperature distributioninside the SEN did not always reach this critical temperature. Thus, decarburisation of the SENwas found at all steel plants. The overall results illustrate that the control of the preheatingprocess needs to be improved at all steel plants. It is suggested that future research should befocused on the development of new coating materials to prevent decarburisation of therefractory base material, which would decrease the chances of clogging during casting.