Change search
ReferencesLink to record
Permanent link

Direct link
The Interaction of Discourse Modality and User Expectations in Human-Computer Dialog
KTH, Superseded Departments, Computer and Systems Sciences, DSV. Stockholms universitet.ORCID iD: 0000-0003-4042-4919
1992 (English)Licentiate thesis, monograph (Other academic)
Abstract [en]

This study discusses the behavior of people towards natural language interfaces. It draws parallels to the behavior of people towards other people, and discusses how far these parallels can be stretched. A small experimental study of users performing tasks using a natural language interface to a database is presented, and the results related to the discussion.

The main points made are

1) that new modalities like the one used in typical human computer interaction - written interactive communication - are problematic for new users, from lack of conventions; and

2) that users' attitudes towards computers and of the system's linguistic and other competence shape much of the interaction, and that these attitudes change, and that thus the important factor to take into account in system design is not what the initial attitudes are but rather what the process of changing them is and how to utilize the process of change to teach the user the system language and interaction modality.

Place, publisher, year, edition, pages
Stockholm: SICS , 1992. , 39 p.
, Report series - Department of Computer & Systems Sciences, ISSN 1101-8526 ; 92:10
National Category
Interaction Technologies
URN: urn:nbn:se:kth:diva-187748OAI: diva2:931528
, Stockholm (Swedish)

QC 20160530

Available from: 2016-05-30 Created: 2016-05-28 Last updated: 2016-05-30Bibliographically approved

Open Access in DiVA

fulltext(287 kB)13 downloads
File information
File name FULLTEXT01.pdfFile size 287 kBChecksum SHA-512
Type fulltextMimetype application/pdf

Search in DiVA

By author/editor
Karlgren, Jussi
By organisation
Computer and Systems Sciences, DSV
Interaction Technologies

Search outside of DiVA

GoogleGoogle Scholar
Total: 13 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

Total: 17 hits
ReferencesLink to record
Permanent link

Direct link