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The Interaction of Discourse Modality and User Expectations in Human-Computer Dialog
KTH, Superseded Departments, Computer and Systems Sciences, DSV. Stockholms universitet.ORCID iD: 0000-0003-4042-4919
1992 (English)Licentiate thesis, monograph (Other academic)
Abstract [en]

This study discusses the behavior of people towards natural language interfaces. It draws parallels to the behavior of people towards other people, and discusses how far these parallels can be stretched. A small experimental study of users performing tasks using a natural language interface to a database is presented, and the results related to the discussion.

The main points made are

1) that new modalities like the one used in typical human computer interaction - written interactive communication - are problematic for new users, from lack of conventions; and

2) that users' attitudes towards computers and of the system's linguistic and other competence shape much of the interaction, and that these attitudes change, and that thus the important factor to take into account in system design is not what the initial attitudes are but rather what the process of changing them is and how to utilize the process of change to teach the user the system language and interaction modality.

Place, publisher, year, edition, pages
Stockholm: SICS , 1992. , 39 p.
Series
Report series - Department of Computer & Systems Sciences, ISSN 1101-8526 ; 92:10
National Category
Interaction Technologies
Identifiers
URN: urn:nbn:se:kth:diva-187748OAI: oai:DiVA.org:kth-187748DiVA: diva2:931528
Presentation
, Stockholm (Swedish)
Opponent
Supervisors
Note

QC 20160530

Available from: 2016-05-30 Created: 2016-05-28 Last updated: 2016-05-30Bibliographically approved

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Type fulltextMimetype application/pdf

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Karlgren, Jussi

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf