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Road-based public transportation in urban areas of Indonesia: What policies do users expect to improve the service quality?
KTH, School of Architecture and the Built Environment (ABE), Transport Science, System Analysis and Economics.ORCID iD: 0000-0001-7124-7164
2016 (English)In: Transport Policy, ISSN 0967-070X, E-ISSN 1879-310X, Vol. 49, 114-124 p.Article in journal (Refereed) Published
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Abstract [en]

This study investigates the relationship between road-based public transport users' preferences and expectations of particular levels of support and their support of a set of improvement policy scenarios in Indonesia. A series of structural equation modelling estimations was carried out, using empirical surveys among road-based public transportation users in three major urban areas: Jakarta, Bandung and Yogyakarta. The results show that negative experience, service importance and dissatisfaction are factors that significantly correlate with the user preferences in accepting improvement policies along with fare adjustment. The users' travel behaviours and their socio-demographic characteristics were also found to be significant in influencing the degree of such support. However, the results also show discrepancies in the influence of key determinants across the three studied cities, which indicates a need for locally designed approaches. (C) 2016 Elsevier Ltd. All rights reserved.

Place, publisher, year, edition, pages
2016. Vol. 49, 114-124 p.
Keyword [en]
Negative experience, Dissatisfaction, Trip making, Improvement policy, Public transport, Structural equation models
National Category
Civil Engineering
Identifiers
URN: urn:nbn:se:kth:diva-189799DOI: 10.1016/j.tranpol.2016.04.009ISI: 000378181200012Scopus ID: 2-s2.0-84964955868OAI: oai:DiVA.org:kth-189799DiVA: diva2:949542
Note

QC 20160720

Available from: 2016-07-20 Created: 2016-07-15 Last updated: 2016-07-20Bibliographically approved

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