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  • 1.
    Abakarova, Elmira
    et al.
    Gubkin University, Moscow.
    Blomgren, Henrik
    KTH, School of Industrial Engineering and Management (ITM), Industrial Economics and Management (Dept.), Industrial marketing. KTH, School of Industrial Engineering and Management (ITM), Industrial Economics and Management (Dept.), Business Development and Entrepreneurship.
    Will the future European energy market be a German battle with Russian and Swedish actors in the centre of it?: Analyzing major players with the pattern shown by mergers and acquisitions2011Conference paper (Refereed)
  • 2.
    Adelstrand, Carl
    et al.
    KTH, School of Industrial Engineering and Management (ITM), Industrial Economics and Management (Dept.), Industrial marketing.
    Brostedt, Emil
    KTH, School of Industrial Engineering and Management (ITM), Industrial Economics and Management (Dept.), Industrial marketing.
    Creating Competitive Advantage by Rethinking B2B Software Pricing2016Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    The choice of pricing model for software products is a complex procedure due to the different characteristics compared to physical products.

    This thesis investigates and compares software pricing models in a B2B setting, and describes how KAM plays a role in executing a pricing model. The research has been conducted as an opportunist case study on Adebro, a technology company in the B2B sector. The thesis have come to the following conclusions, with data from interviews and literature:

    • Perpetual license is, and will continue to be, an attractive pricing model for Adebro. However, a subscription-based usage independent pricing model is also attractive for the future.
    • Implications of switching pricing model would be largest when changing between a perpetual and subscription model, where revenue will have the most visual impact.
    • The most important task for KAM is to communicate the change to current and new customers. KAM and the pricing model must also be structured to support each other to be successful.

    The thesis contributes to science by providing research on pricing models for manufacturing related software. However, studies concerning the weighting of importance for different pricing parameters would be of interest for the future.

  • 3.
    Adnot, Thibault
    KTH, School of Industrial Engineering and Management (ITM), Industrial Economics and Management (Dept.).
    Project Management within start-ups: Literary review and case studies in Stockholm, Sweden2012Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    This paper describes the way start-ups use Project Management, what their needs in this field are, and what tools they use to support it. In the first part of this paper, a comprehensive literature review is performed, divided into three main parts. First, Project Management in general is studied; second its benefits to SMEs are pinpointed; and finally its application to startups are reviewed. The second part of this paper is based on three case studies of start-ups in the Stockholm-region. Five representatives of these start-ups were interviewed, and the results of these face-to-face conversations are first exposed and then discussed by the author.

    In the end, this paper shows the traditional phase-based approach to Project Management does not suit start-ups. Instead, a more agile and iterative method is put forward, such as SCRUM. It is argued that such strategy should be kept by start-ups when growing and tapping other markets outside Sweden, although it is recognized that Project Management should become more formal than the general “on the go” approach witnessed in the three start-ups.

  • 4.
    Aghasi, Keivan
    KTH, School of Industrial Engineering and Management (ITM), Industrial Economics and Management (Dept.), Entrepreneurship and innovation.
    Predicting who stays or leaves after the acquisition:: Target’s top manager turnover2015Doctoral thesis, comprehensive summary (Other academic)
    Abstract [en]

    In acquisition of high-tech and knowledge intensive firms, scholars have paid special attention to top managers’ status after the deal. Literature suggests that these managers in particular CEOs if kept in post-acquisition provide coordination capacity for the acquirer to transfer the knowledge and technology from the target to the acquirer while minimizing the disruptive effect of post-acquisition integration process. In addition, the acquirer benefits from human capital embedded in target’s managerial resources; especially in high-tech and knowledge intensive firms where top managers are founders or patent holders. Although the above mentioned argument have been validated by empirical studies showing that top manager’s turnover reduces the post-acquisition performance for the acquirers, multiple empirical studies have reported abnormal managerial turnover shortly after the acquisition. This thesis made an attempt to explain this puzzling phenomenon by investigating on the determinants of the top manager’s turnover of the target in the post-acquisition period. The study finds that in case of CEOs, acquirers do not rely always on coordinating capacity provided by them in post-acquisition. Indeed, the acquirer’s choice of provision of coordination is beyond the target’s CEO retention. The choice of coordination depends on the existing level of coordination capacities and the acquisition’s motivation. In addition, founder-CEOs are more likely to stay after the acquisition because of their valuable firm-specific human capital for the acquirer. However, this value diminishes by the maturity of the target. In addition, similarity in demographic characteristics of the two CEOs (of the acquirer and target) causes social attraction, collaboration and cooperation which ultimately increases the chance that the target’s CEO retention. Finally, diversity within the target’s top management team (TMT) directly increases their chance of departure after the deal. The diversity engenders social frictions, conflicts and coordination inefficiencies.

  • 5.
    Aghasi, Keivan
    KTH, School of Industrial Engineering and Management (ITM), Industrial Economics and Management (Dept.), Entrepreneurship and innovation.
    Similarity as an antecedentfor target’s CEO turnover: Do birds of a feather flocktogether?Manuscript (preprint) (Other academic)
    Abstract [en]

    This paper investigates on behavioral aspects of managerial turnover in post-acquisition period. In particular, the paper aims to determine to what extent demographic similarity between CEOs improves their (intergroup) relations which ultimately causes target’s CEO retention in post-acquisition. The paper found that similarity in demographic characteristics of CEOs increases the probability of announcing the retention of target’s CEO after the deal is closed. Additionally, similarity increases the probability of misjudgment in determining target’s CEO status in post-acquisition period. Finally, the paper found that experience as the acquirer’s capability reduces the effect of similarity. This results is based on acquisition of small high-tech firms between 2001 and 2005.

  • 6.
    Aghasi, Keivan
    et al.
    KTH, School of Industrial Engineering and Management (ITM), Industrial Economics and Management (Dept.), Entrepreneurship and innovation.
    Brown, Terrence
    KTH, School of Industrial Engineering and Management (ITM), Industrial Economics and Management (Dept.), Entrepreneurship and innovation.
    Rossi-Lamastra, Cristina
    Department of Management, Economics and Industrial Engineering, Politecnico di Milano.
    The role of top managers in M&A: Reviewing thirty years of literature and setting directions for future researchManuscript (preprint) (Other academic)
    Abstract [en]

    The present paper reviews the literature on the role of top management teams (TMT) in mergers and acquisitions (M&A). Given variety of theoretical lenses applied in this field - such as agency theory or upper echelon – and the plethora of on-going empirical studies in the last three decades, we believe this literature review has a crucial value for the existing strand of studies and future studies to come. In particular, it systematizes the extant knowledge by documenting the contradictory results of prior empirical studies, making argument on the sources of these contradictions, and pointing out future directions of research.

  • 7.
    Aghasi, Keivan
    et al.
    KTH, School of Industrial Engineering and Management (ITM), Industrial Economics and Management (Dept.), Entrepreneurship and innovation.
    Colombo, Massimo
    Department of Management, Economics and Industrial Engineering, Politecnico di Milano.
    Rossi-Lamastra, Cristina
    Department of Management, Economics and Industrial Engineering, Politecnico di Milano.
    Antecedents of target CEO departure in post-acquisitions: The leading role of founderManuscript (preprint) (Other academic)
    Abstract [en]

    This study investigates on firm specific human capital of target CEOs in small high-tech firms as the antecedent of their retention after the acquisition. The main finding of the paper is that acquirers are willing to keep the founder-CEOs because of their valuable embedded human capital. This value is to the extent that founder-CEOs compare to professional CEOs have a higher chance of retention when relatedness between acquirer and target is high or when the acquirer structurally integrates the target after the acquisition; the two conditions that general managerial skills and industry specific skills of the CEOs are not of interest for the acquirers. Also the value of firm specific human capital depends on the maturity of the target. The value diminishes as the target is more mature at the time of acquisition. This research is based on empirical analysis of acquisition of small high-tech firms between 2001 and 2005.

  • 8.
    Aghasi, Keivan
    et al.
    KTH, School of Industrial Engineering and Management (ITM), Industrial Economics and Management (Dept.), Entrepreneurship and innovation.
    Colombo, Massimo
    Department of Management, Economics and Industrial Engineering, Politecnico di Milano.
    Rossi-Lamastra, Cristina
    Department of Management, Economics and Industrial Engineering, Politecnico di Milano.
    Post-acquisition implementation of small high-tech firms: Looking beyond the surfaceManuscript (preprint) (Other academic)
    Abstract [en]

    In post-acquisition, the main challenge for the acquirer is choosing the right coordination mechanism with respect to the required level of coordination and associated costs of implementation of the mechanism. In acquisition of small high-tech firms, the challenge is exacerbated as technology and knowledge transfer requires high level of coordination while the costs related such as loss of autonomy and organizational disruptions are also higher. In this paper, we showed that acquirer’s choice of coordination mechanisms is determined by the cost-benefit trade-off. In particular, we found that, component technology as a form of task interdependency necessitates higher level of coordination and justifies choosing mechanisms to provide high level of coordination at higher cost. On the contrary, technological relatedness and prior alliance between acquirer and target provide coordination capacity, which in turn reduce the benefits of choosing mechanisms to provide high level of coordination with respect to the associated costs. This study is based on empirical analysis of 403 acquisitions of small high-tech firms between 2001 and 2005. 

  • 9.
    Aghasi, Keivan
    et al.
    KTH, School of Industrial Engineering and Management (ITM), Industrial Economics and Management (Dept.), Entrepreneurship and innovation.
    Lougui, Monia
    Broström, Anders
    KTH, School of Industrial Engineering and Management (ITM), Industrial Economics and Management (Dept.), Entrepreneurship and innovation.
    Colombo, Massimo
    Department of Management, Economics and Industrial Engineering, Politecnico di Milano.
    Why diverse top managementteams break up in post-acquisition periodsManuscript (preprint) (Other academic)
    Abstract [en]

    This paper proposes a complementary explanation behind the turnover of target’s top managers in post-acquisition periods. Although human capital and acquisition implementation literature describe managerial retention as desirable, empirical studies have reported significant managerial turnover in acquisition of high-tech and knowledge intensive firms. Borrowing some insights from the team diversity literature, the paper examines the ex-ante diversity among top managers of knowledge-intensive and high-tech firms as an antecedent of their turnover in post-acquisition. We argue that diversity reduces the coordination efficiency necessary to transfer knowledge and facilitate post-acquisition organizational integration, and managers belonging to such teams are more likely to be replaced. Empirical analysis drawing on 2164 top managers in 297 Swedish firms shows that managerial position diversity as a separation, pay disparity and industrial tenure diversity as a variety indeed are associated with managerial exit in three years after the acquisition.

  • 10.
    Albiz, Niccolas
    KTH, School of Industrial Engineering and Management (ITM), Industrial Economics and Management (Dept.), Sustainability and Industrial Dynamics.
    Sustainability Education at Industrial Engineering Programs in Sweden: A study of the relevant and received sustainability education, and the associated challenges, at 5-year industrial engineering programs2015Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    The public concern for sustainability issues is ever increasing whilst the trust in corporations is decreasing. CEOs now see sustainability concern and compliance as an important component in retaining their competitive advantage and regaining the trust of their surrounding community. For these reasons it is important to find new manners of uniting societal improvement with business, requiring new forms of competencies. This study has investigated what sustainability education is actually central to the industrial engineering profile, as well as what of this is then covered in the programs.

    The study involved two phases. The first involved interviewing experts as to what was central for these engineers to learn, resulting in a content list. The second phase involved mapping the instances of this content in the five largest industrial engineering programs (covering circa 74% of these students) as well as the associated challenges to broaching this content. The first phase was primarily qualitative whilst the second phase was largely quantitative, though each data point consisted of a qualitative interview.

    Five key insights can be drawn from the study regardless of normative stand-point. 1) The sustainability topics that were deemed relevant cover a vast area of disciplines and aspects. 2) There is a skewedness in the content covered, favouring the environmental aspects. 3) There is a lack of integrative instances where the knowledge from different sources and perspectives is synthesized. 4) The key challenges revolve around concept definition and communication. 5) The normativity, interconnectedness and pedagogics contribute with uncertainty and complexity in the assessment of sustainability education.

    The study is finalized with a synthesis of the various insights to arrive at the conclusion that having sustainable business practice as the aim of the programs, establishing common content goals and employing active learning approach would circumvent many of the perceived challenges as well as align the programs with the need of the industry.

    This study contributes with deeper understanding of the sustainability education required and provided to industrial engineering students in Sweden. As such the study has practical applications for the programs studied. The theoretical implications of this study lie in the empirical data achieved regarding the topics of relevance to these engineers, showing high levels of agreement with current literature, as well as the perceived challenges to broaching this content in the current curricula. Furthermore it provides empirical data as to the sustainability education received at different programs. 

  • 11.
    Alija Fuertes, Miguel Jesús
    KTH, School of Industrial Engineering and Management (ITM), Industrial Economics and Management (Dept.), Entrepreneurship and innovation.
    Internationalizing a young Spanish winery: Theoretical and empirical frameworks for a successful marketing analysis: Case Study, Winery “Bodegas Ribera de Pelazas”2016Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Few different goods or beverages are as particular as wine in History of humanity, even being the main symbol of luxury and status from days of Rome. Its particular intoxicating effects together its complex and long-term elaboration makes wine one of the biggest attractions for food and beverages lovers.Unfortunately, being one of the most famous beverages in History does not provide wine to be a competitive good without proper commercial strategies. Due the big local offer and costs reduction, markets are saturated and the competitiveness versus other wines and other kind of drinks make more difficult to survive in a diverse and constantly evolving sector. Therefore, internationalization and marketing strategies become the key of success for small and medium size wineries to survive in this business ecosystem.The following thesis explores different marketing strategies developed on different wine markets, taking a small Spanish winery as a case study. In order to give an insight of the current strategies carried out by the company, the author interviews the main direction of the winery and analyse the data collected versus the theoretical framework developed. In addition, two other interviews on different levels of the wine market will be added to reinforce the empirical framework: from a wine import company and form a public institution for the promotion of the Spanish companies.

  • 12. Allvin, M.
    et al.
    Karrbom Gustavsson, Tina
    KTH, School of Industrial Engineering and Management (ITM), Industrial Economics and Management (Dept.), Industrial Economics and Management (Div.) (closed (20130101).
    Zika-Viktorsson, Annika
    KTH, School of Industrial Engineering and Management (ITM), Machine Design (Dept.), Integrated Product Development.
    Packendorff, Johann
    KTH, School of Industrial Engineering and Management (ITM), Industrial Economics and Management (Dept.).
    Project Overload: A study on work situation in complex industrial organizations2007Conference paper (Refereed)
  • 13.
    Almehdi Österman, Sami
    et al.
    KTH, School of Industrial Engineering and Management (ITM), Industrial Economics and Management (Dept.).
    Lundberg, Carl
    KTH, School of Industrial Engineering and Management (ITM), Industrial Economics and Management (Dept.).
    Development of performance indicators through cost driver identification: an IT department case study2012Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    The costs of information technology (IT) in large multinational companies (MNCs) often constitute a significant portion of the company’s total yearly turnover. IT departments are on one hand expected to return value to business, but are on the other hand often prone to cost reductions. Thus, it is not unusual that IT management chooses to focus on cost cutting rather than cost control in order to meet the company’s financial targets. Understanding cost drivers in IT is not always evident, making it difficult for managers to know what performance indicators that should be tracked. This study addresses the issue of cost control and performance measurement in IT departments, in the form of a case study carried out at the IT department of a large Swedish MNC in the telecommunications industry. The case company is divided into two parts: Enterprise and Engineering, where Enterprise provides the organization with IT in form of printers, personal computers, applications, IT support and communication services through network infrastructure and voice. Engineering provides research and development units with software development infrastructure and testing environments for products. The testing environments comprise of both software testing through simulations and hardware testing in physical labs. By carrying out interviews with managers and key people responsible for large budget items, 130 cost drivers were identified. After reducing recurring cost drivers and merging similar ones, the cost drivers were filtered according to quantifyability. In a second step, performance indicators were developed using the SMART model and then scored with respect to cost impact and ease of implementation. This resulted in a recommendation of 49 performance indicators to be tracked across the entire IT department. A sample of recommended performance indicators is total cost of wages / number of employees, number of virtualized servers / total number of servers and amount of video related traffic / total capacity of bandwidth. The ambition of this study is to provide a holistic way of controlling cost drivers through prioritized performance indicators. Even though this case is specific to an IT department, the approach in this research may well be applied in other departments and industries.

  • 14.
    Alves Ojeda, Lauro Fabiano
    et al.
    KTH, School of Industrial Engineering and Management (ITM), Industrial Economics and Management (Dept.).
    Lapwanich, Ponlawat
    KTH, School of Industrial Engineering and Management (ITM), Industrial Economics and Management (Dept.), Business Development and Entrepreneurship.
    Viable options of financing a new venture on entrepreneur’s point of view in Brazil and Thailand2011Independent thesis Advanced level (degree of Master (One Year)), 40 credits / 60 HE creditsStudent thesis
    Abstract [en]

    It is fact that one of the main reasons why a country is considered developed or developing lies on its industry development level. A nation without a well-developed industry does not create jobs enough, thus wealth to keep its population on high standards. It is critical to a nation have its national enterprises boosting employment and developing internal technologies, which is the driving force behind innovation. Thus, small companies pose a tremendous opportunity to allow expansion and development; however one of the main constraints avoiding it is due to the difficulty in providing financial funds to entrepreneurial ventures, which is the main track of this study. This thesis was based in two “newly industrialized countries” (Bozyk) (Brazil and Thailand) by analysing entrepreneurs in terms of how they have got seed funds to start their business, what they think about other options of start-up financing and if they would open a new company, would they choose a different source of funding? Moreover, a comparison between the two countries is assessed showing commonalities and differences between them, demonstrating the most viable seed funding options in the entrepreneur’s perspectiveas the completion of this study.

  • 15. Alvizos, Emmanuel
    et al.
    Angelis, Jannis
    Warwick Business School.
    Towards a clarification of the servitization concept2010In: Proceedings of the 17th Annual European Operations Management Association Conference, 2010Conference paper (Refereed)
  • 16. Alvizos, Emmanuel
    et al.
    Angelis, Jannis
    Warwick Business School.
    What is servitization anyway?2010In: Proceedings of the 21th Annual Production and Operations Management Society Conference, 2010Conference paper (Refereed)
  • 17.
    Alzate, David
    et al.
    KTH, School of Industrial Engineering and Management (ITM), Industrial Economics and Management (Dept.), Business Development and Entrepreneurship.
    Alzate, Marcell
    KTH, School of Industrial Engineering and Management (ITM), Industrial Economics and Management (Dept.), Business Development and Entrepreneurship.
    CORPORATE ENTREPRENEURSHIP In Colombian Manufacturing Industry2012Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Motivated by the environment of their country, Colombia, the co-authors present in this paper a research and analysis about the Manufacturing Industry (MI) and its relation to the growth of the economy in the different sectors of their country.

    Industrial innovation is key to competitiveness and development of economies; therefore, Corporate Entrepreneurship (CE) is seen by the co-authors as an answer for the Manufacturing Industry in order to keep on bringing value to the society and its related sectors.

    To have an approach to this CE analysis, theoretical framework used in the research is based in the Four Models of CE presented by Wolcott and Lippitz (Wolcott, 2010). Within the paper, it will be introduced the Opportunist, Enable, Advocate and Producer Model as conceived by them.

    No surprises were found when looking to the actual state of the companies in the MI, those with more budgets are the ones that invest more in innovation and the small ones are more conservatives in the topic.

    As part of the response to the research question, the co-authors established the path for the different company types in order for them to have an easy way to build CE.

  • 18.
    Amel Zabihi, Ghazal
    KTH, School of Industrial Engineering and Management (ITM), Industrial Economics and Management (Dept.), Entrepreneurship and innovation.
    Culture and management style:: A study of differences of Chinese and Swedish management style from Swedish perception2013Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    The purpose of this study is to find out how the cultural dimensions effects on management style. In more detailed way this research would like to reveal the differences between the Chinese and Swedish management style based on the Swedish employee viewpoint. Hofstede work-related cultural dimensions and Denison model of organizational culture to high-tech multicultural company has been applied. It is concluded that obvious differences exist between Chinese and Swedish management style and culture has influence on management style. However, since the results are limited in the scope of study cannot be generalized but worth to investigate and validate in future research.

  • 19.
    Andersson, Birger
    et al.
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Bergholtz, Maria
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Edirisuriya, A.
    Ilayperuma, T.
    Johannesson, Paul
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Grégoire, B.
    Schmitt, M.
    Dubois, E.
    Abels, S.
    Hahn, A.
    Gordijn, J.
    Weigand, H.
    Wangler, B.
    Towards a common ontology for business models2006In: CEUR Workshop Proceedings, 2006Conference paper (Refereed)
    Abstract [en]

    To create an understanding of enterprises and the ways they do business, a starting point could be to identify the main actors and the values transferred between them. Business models are created in order to make clear who the business actors are in a business case and to make their relations explicit. The relations are formulated in terms of values exchanged between the actors. The purpose of the work reported in this paper is to create a better understanding of business models by identifying basic notions used in such models. It does so by constructing a common ontology based on three established business model ontologies: e3-value, REA, and BMO. By means of a careful analysis of these ontologies a conceptual schema is created that defines the common concepts. An example is worked out that explains how the common ontology should be understood.

  • 20.
    Andersson, Birger
    et al.
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV. Department of Computer and Systems Sciences, Stockholm University, Sweden.
    Bergholtz, Maria
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV. Department of Computer and Systems Sciences, Stockholm University, Sweden.
    Grégoire, B.
    Johannesson, Paul
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV. Department of Computer and Systems Sciences, Stockholm University, Sweden.
    Schmitt, M.
    Zdravkovic, Jelena
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV. Department of Computer and Systems Sciences, Stockholm University, Sweden.
    From business to process models: A chaining methodology2006Conference paper (Refereed)
    Abstract [en]

    In this paper we discuss the problem of how to go from a business model to a process model in a systematic way. Business models are economic models used for business analysis, while process models capture low-level business activities and their coordination. We propose a method that starts with a business model where the main actors and their relationships are identified. This forms a basis for design of a final process model. Processes are described in terms of patterns stored in a pattern library.

  • 21.
    Andersson, Birger
    et al.
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Bider, I.
    Johannesson, Paul
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Perjons, Erik
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Towards a formal definition of goal-oriented business process patterns2005In: Business Process Management Journal, ISSN 1463-7154, E-ISSN 1758-4116, Vol. 11, no 6, p. 650-662Article in journal (Refereed)
    Abstract [en]

    Purpose - Organizations of today are becoming ever more focused on their business processes. This has resulted in an increasing interest in using best practices for business process re-engineering. Two problems arise in connection to using best practices: how to find a best practice that suits particular purposes, and how to ensure that the process from the best practice has the same nature as the process under re-engineering. The purpose of this paper is to address these issues. Design/methodology/approach - The paper suggests using business process patterns, i.e. relatively high level business process models, for making near formal comparison of business processes. The paper analyzes widespread modeling techniques to find out which of them suits the task of building patterns for comparison. Based on this analysis, the state-flow modeling technique is chosen and first steps towards formal definition of business process patterns based on this technique are suggested. Findings - A pattern is defined based on the notions of state space, goal, as a surface in the state space, and valid movements towards the goal. A thinkable procedure of constructing patterns is demonstrated on two real-life examples. A hypothetical procedure for comparing process is suggested but it still needs to be verified in practice. Originality/value - The originality of the paper is the way the patterns are formulated and the underlying model, the state-flow view of processes, upon which the patterns are founded.

  • 22. Andersson, Mats
    et al.
    Håkansson, Cecilia
    KTH, School of Architecture and the Built Environment (ABE), Urban Planning and Environment, Environmental Strategies.
    Holmgren, Lina
    Non-industrial private forest owners' financial risk taking: Does gender matter?2010In: Scandinavian Journal of Forest Research, ISSN 0282-7581, E-ISSN 1651-1891, Vol. 25, p. 6-13Article in journal (Refereed)
    Abstract [en]

    Male and female non-industrial private forest (NIPF) owners differ in inheritance positions, valuations and forest management style. A survey of Swedish NIPF owners found that male and female owners differ in their willingness to take a financial risk. The preliminary analysis, looking only at gender, revealed no difference in the willingness to take risk. Dividing the population according to dependence on income from forestry, however, showed that female NIPF owners increased their willingness to take financial risk when the dependence of income from forestry changed from insubstantial to notable. Females' tolerance towards risk was also significantly higher than males' at the notable level of dependence of forestry income. Having or not having economic yield as one of the most important objectives of ownership seemed to have a little effect on the willingness to take financial risk; however, the results were further strengthened when adding this dimension. A gender perspective was applied to explain identified differences between male and female forest owners concerning their willingness to take financial risks. Whether these differences emanate from real differences in willingness to take risk, or whether they are effects from other differences in male and female forest ownership, is discussed.

  • 23.
    Andersson, Per
    et al.
    Handelshögskolan, Stockholm School of Economics.
    Markendahl, Jan
    KTH, School of Information and Communication Technology (ICT), Communication Systems, CoS. KTH, School of Information and Communication Technology (ICT), Centres, Center for Wireless Systems, Wireless@kth.
    Capabilities for Network Operations and Support of Customers’ Working Processes2007Conference paper (Refereed)
    Abstract [en]

    In this work in progress paper we will discuss company capabilities related to telecom services and how they can be developed or acquired in order to increase the compositeness of the firm. Traditionally, the technical infrastructure and platforms are designed and deployed by the vendors and operators and the role of end-users, private persons or enterprises,  is to accept the offered service, pay and use. This may be a sustainable model when the user requirements are limited to connectivity, communication between persons and internet access, and to delivery of media services where the network acts as a channel. However, we argue that the design and deployment process of telecom services must be changed in order to provide flexible support of customers´ working processes. As a supplier you also have to consider how value is added in the working process of the customer. The full paper will include problem formulation, research questions, theoretical analysis and empirical data from case studies. 

  • 24.
    Andersson, Per
    et al.
    Handelshögskolan, Stockholm School of Economics.
    Markendahl, Jan
    KTH, School of Information and Communication Technology (ICT), Communication Systems, CoS. KTH, School of Information and Communication Technology (ICT), Centres, Center for Wireless Systems, Wireless@kth.
    Value added services and new business roles for support of mobile professional users and project working processes2008Conference paper (Refereed)
    Abstract [en]

    In this paper we will discuss services that support the value creation process and the interaction between companies in the supply chain. The value added services for professional users hence should support both the internal working processes within a company and, maybe even more important, the interaction between different market actors.   We will discuss how communication systems and value added services can be designed in order to support professional users.

    We target business users using services supporting work in mobile environments with a temporary project organization. The discussion and some analysis will be based on findings from construction projects and from public safety services.  These “projects” are usually temporary with different duration, highly mobile and geographically distributed organizations with common work processes that require close interaction between multiple users and partners belonging to different organizations.

    The analysis starts with characterization of user behavior, user environments and project organizations.  Communication and mobility patterns are described and possible services and business roles are proposed.

    Analysis of empirical results in identification of different types of organization of the provider network. The position of actors within this network is important. Using these findings we discuss adaptive or adaptable business models that could be configured in different ways depending on the duration and the position of actors within the network. An important aspect is the ability for companies to change perspective and consider new ways to assess business opportunities and/or to organize the value creation activities. 

  • 25.
    Andersson, Per
    et al.
    Handelshögskolan, Stockholm School of Economics.
    Markendahl, Jan
    KTH, School of Information and Communication Technology (ICT), Centres, Center for Wireless Systems, Wireless@kth.
    Mattsson, Lars-Gunnar
    Handelshögskolan, Stockholm School of Economics.
    Global policy networks’ involvement in service innovation. Turning the mobile phone into a wallet by applying NFC technology2011In: The IMP Journal, ISSN 2059-1403, E-ISSN 0809-7259, Vol. 5, no 3, p. 193-211Article in journal (Refereed)
    Abstract [en]

    The mobile phone attracts an increasing number of service applications enabled by technical developments. On-going efforts aim to widen the scope of mobile payments and “turning the mobile phone into a wallet” with the help of Near Field Technology (NFC). A number of industries are involved in this development. To enable large scale commercial application of the new technology for mobile payments, several global industry associations, what we label Global Policy Networks (GPNs), are involved in standard setting, certification, visions and promotion of business applications, etc. The purpose of the paper is to analyze the role of GPNs in establishing global policies to enable business actors to develop and implement local policies applying the new technology for business purposes. The paper focuses on how some yet to be settled global policy issues affect local policies.

  • 26.
    Andersson, Per
    et al.
    Handelshögskolan, Stockholm School of Economics.
    Markendahl, Jan
    KTH, School of Information and Communication Technology (ICT), Centres, Center for Wireless Systems, Wireless@kth.
    Mattsson, Lars-Gunnar
    Handelshögskolan, Stockholm School of Economics.
    Technical development and the formation of new business ventures, The case of new mobile payment and ticketing services2011In: The IMP Journal, ISSN 2059-1403, E-ISSN 0809-7259, Vol. 5, no 1, p. 23-41Article in journal (Refereed)
    Abstract [en]

    How do new business ventures emerge, and how is their emergence linked to technical development? What are the challenges of forming new business ventures when the business involves the connection of previously unconnected or loosely connected networks? This paper analyses the connections between technical development and the formation of new business ventures.

    A set of case studies is presented that show how existing market structures, business development and associated wireless, technologies and systems are affected by the emergence of new mobile payment and ticketing services. This paper presents result from an on-going research project on near field communication based services in Sweden. In late 2008 the project “Foundation For NFC/Sensor Network B2B2C Services” (FORCE) was initiated by TeliaSonera Mobile Network, KTH Center for Wireless System, and Center for Information and Communication Research at the Stockholm School of Economics.

  • 27.
    Andersson, Per
    et al.
    Handelshögskolan, Stockholm School of Economics.
    Markendahl, Jan
    KTH, School of Information and Communication Technology (ICT), Centres, Center for Wireless Systems, Wireless@kth.
    Mattsson, Lars-Gunnar
    Handelshögskolan, Stockholm School of Economics.
    The formation of new business ventures in networks: creating new intermediary roles and extracting value from the exploitation of technology2010Conference paper (Refereed)
    Abstract [en]

    This paper analyzes new business formation connected to the use of established mobile technologies and associated services. The purpose of the paper is to describe how a set of alternative business network situations can emerge when established wireless application technologies are exploited and new value is created and new business ventures are formed. A set of short cases describe how new business can be created based on established SMS applications and services. The paper discusses central aspects of the formation of new business ventures in networks. Here, focus is on opportunities to create value based on the exploitation of existing technology. The technology is used in a new way and is perceived by existing actors as an opportunity to exploit by creating a new intermediary performing a new role. In business practice, technology development is related to formation of new business ventures, they cannot be separated from each other.

  • 28.
    Andersson, Per
    et al.
    Handelshögskolan, Stockholm School of Economics.
    Markendahl, Jan
    KTH, School of Information and Communication Technology (ICT), Centres, Center for Wireless Systems, Wireless@kth.
    Mattsson, Lars-Gunnar
    Handelshögskolan, Stockholm School of Economics.
    Tjänsteinnovationer och marknadsomvandling: fallet mobila betalningar2011In: Morgondagens industri: Att sätta spelregler och flytta gränser  (EFI Yearbook 2011) / [ed] I. Benson, J. Lind, E. Sjögren, F. Wijkström, Lund: Studentlitteratur, 2011Chapter in book (Refereed)
  • 29.
    Andersson, Roland
    et al.
    KTH, Superseded Departments, Real Estate and Construction Management.
    Quigley, JM
    Wilhelmsson, Mats
    KTH, Superseded Departments, Real Estate and Construction Management.
    University decentralization as regional policy: the Swedish experiment2004In: Journal of Economic Geography, ISSN 1468-2702, E-ISSN 1468-2710, Vol. 4, no 4, p. 371-388Article in journal (Refereed)
    Abstract [en]

    During the past 15 years, Swedish higher education policy has emphasized the spatial decentralization of post-secondary education. We investigate the economic effects of this decentralization policy on productivity and output per worker. We rely upon a 14-year panel of output and employment for Sweden's 285 municipalities, together with data on the location of university-based researchers and students, to estimate the effects of exogenous changes in educational policy upon regional development. We find important and significant effects of this policy upon the average productivity of workers, suggesting that the economic effects of the decentralization on regional development are economically important. We also find evidence of highly significant, but extremely localized, externalities in productivity. This is consistent with recent findings (e.g., Rosenthal and Strange, 2003) on agglomeration in 'knowledge industries.'

  • 30.
    Andersson, Roland
    et al.
    KTH, School of Architecture and the Built Environment (ABE), Urban Planning and Environment, Urban and Regional Studies.
    Wilhelmsson, Mats
    KTH, School of Architecture and the Built Environment (ABE), Centres, Centre for Banking and Finance, Cefin.
    Universities, knowledge transfer and regional development: Geography, entrepreneurship and policy2012In: Papers in regional science (Print), ISSN 1056-8190, E-ISSN 1435-5957, Vol. 91, no 2, p. 477-479Article, book review (Other academic)
  • 31. Angelis, Jannis
    Customer responsive supply chains2009Report (Other (popular science, discussion, etc.))
  • 32.
    Angelis, Jannis
    KTH, School of Industrial Engineering and Management (ITM), Industrial Economics and Management (Dept.), Industrial Management.
    Glöm jante – låt andras framgång inspirera1998Other (Other (popular science, discussion, etc.))
  • 33.
    Angelis, Jannis
    Warwick Business School.
    High performance work practices and product and service complexity2007In: Proceedings of the 57th Annual Labor and Employment Relations Association Conference, 2007Conference paper (Refereed)
  • 34.
    Angelis, Jannis
    University of Cambridge.
    Impact of change: Lean production implementation2004In: International Journal of Knowledge, Culture and Change Management, ISSN 1447-9524, E-ISSN 1447-9575, Vol. 4, p. 189-193Article in journal (Refereed)
    Abstract [en]

    This study explores the response of worker job stress to the implementation of lean production.

  • 35.
    Angelis, Jannis
    University of Cambridge.
    Managerial betrayal: Justifying the punishment of Enron’s management2004In: Economica e Gestão, ISSN 1984-6606, Vol. 4, no 8, p. 15-24Article in journal (Refereed)
  • 36.
    Angelis, Jannis
    University of Cambridge.
    Operational strategy and HRM2004In: Proceedings of the Scandinavian Academy of Management Conference and International Federation of Scholarly Associations of Management 7th World Congress, 2004Conference paper (Refereed)
  • 37.
    Angelis, Jannis
    KTH, School of Industrial Engineering and Management (ITM), Industrial Economics and Management (Dept.), Industrial Management.
    Operations strategy in an agile environment: a curriculum review2007Report (Other academic)
  • 38.
    Angelis, Jannis
    University of Oxford.
    Outsourcing and offshoring: The benefits and costs2004Report (Other academic)
  • 39.
    Angelis, Jannis
    University of Cambridge.
    Particular auto-industry lean production?2004In: Proceedings of the 11th Annual European Operations Management Association Conference, 2004Conference paper (Refereed)
  • 40.
    Angelis, Jannis
    KTH, School of Industrial Engineering and Management (ITM), Industrial Economics and Management (Dept.), Industrial Management.
    Particularly poor automotive industry work conditions?Manuscript (preprint) (Other academic)
  • 41.
    Angelis, Jannis
    et al.
    Warwick Business School.
    Conti, Robert
    Cooper, Cary
    Gill, Colin
    Building a high commitment lean culture: The role of shop floor work practices2011In: International Journal of Manufacturing Technology and Management (IJMTM), ISSN 1368-2148, E-ISSN 1741-5195, Vol. 22, no 5, p. 569-586Article in journal (Refereed)
    Abstract [en]

    Purpose - The characteristics of successful lean operations make a committed workforcea necessity. However, there is an ongoing debate over whether lean characteristics inherently enhance or impede commitment. The purpose of this paper is to help settle the debate, as well as provide insights into the role specific work practices play. Design/methodology/approach - Based on responses from 1,391 workers at 21 leansites, the authors examined the relationship between the degree of lean implementation and worker commitment; as well as the commitment effects of 21 lean work practices. Findings - The paper examines relationships between worker commitment and leanproduction, sheds light on the lean commitment debate and provides guidance for designing lean systems that complement high-commitment work practices. Practical implications - The results will be of value to readers with interests in operations, human resources and high-performance work practices, as well as the management and implementation of lean and its associated practices. Originality/value - The study described in the paper is unique in that it establishes a statistically valid relationship between lean production and worker commitment and associated work practices. 

  • 42.
    Angelis, Jannis
    et al.
    Operations Management, Warwick Business School.
    Conti, Robert
    Cooper, Cary
    Gill, Colin
    Committed to lean: Employee and organisational commitment and its implications2006In: Proceedings of the 17th Annual Production and Operations Management Society Conference, 2006Conference paper (Refereed)
  • 43. Angelis, Jannis
    et al.
    Fernandes, Bruno
    Innovative lean: Specific practices and performance implications2006In: Proceedings of the International Production and Operations Management Society Conference, 2006Conference paper (Refereed)
  • 44.
    Angelis, Jannis
    et al.
    Operations Management, Warwick Business School.
    Fernandes, Bruno
    Involvement and lean innovation: Practices and their performance implications2007In: Proceedings of the 18th Annual Production and Operations Management Society Conference, 2007Conference paper (Refereed)
  • 45.
    Angelis, Jannis
    et al.
    Univ Warwick.
    Fernandes, Bruno
    Lean practices for product and process improvement: Involvement and knowledge capture2007In: Advances in Production Management Systems, Boston: Springer , 2007, p. 347-354Conference paper (Refereed)
    Abstract [en]

    Innovation is key source of a company's competitiveness in the knowledge economy, and continuous improvement is a key element of such corporate pursuit. Lean production is a globally competitive standard for product assembly of discreet parts. Successful Lean application is conditioned by an evolutionary problem-solving ability of the rank and file. Such ability is in itself contingent on employee involvement in improvement programs and the implementation of appropriate practices. But the challenge of operating innovative Lean systems lacks statistically valid guidance. This empirical study is based on 294 worker responses from twelve manufacturing sites in four Brazilian industry sectors. It identifies particular practices that impact employee participation in change or improvement activities and their performance outcomes.

  • 46.
    Angelis, Jannis
    et al.
    Warwick Business School.
    Johnson, Mark
    Cranfield School of Management.
    Lean and organisational fit: Ubundling implementation2010In: Proceedings of the 21th Annual Production and Operations Management Society Conference, 2010Conference paper (Refereed)
    Abstract [en]

    In the past quarter century there has been a focus on the benefits that Lean can provide to anorganization. Much of this work has focussed on the process and content of Lean with littlework that focuses on its implementation. This research is conceptual and theorizes about theimplementation of lean. It draws on organizational theory – mainly sociotechnical systems –to create a number of propositions for the implementation of Lean.

  • 47.
    Angelis, Jannis
    et al.
    Warwick Business School, University of Warwick.
    Macintyre, Mairi
    Dahliwal, John
    Parry, Glenn
    Siraliova, Jelena
    Customer centred value creation2011In: Issues of Business and Law, ISSN 2029-1094, Vol. 3, p. 11-19Article in journal (Refereed)
    Abstract [en]

    This study explores approaches to management of value creation in complex systems and provides a basic method of determining to what extent a system is complex. In doing so it reviews approaches to value creation, the change from goods to services and implications for a business model and associated operational models. The study also examines the elements of value at the point of engagement. The concluding discussion highlights the importance of customer-centered rather than output-centered approaches to operational design and the implications which they have for both product and service offerings.

  • 48.
    Angelis, Jannis
    et al.
    KTH, School of Industrial Engineering and Management (ITM), Industrial Economics and Management (Dept.).
    Macintyre, Mairi
    Parry, Glenn
    Discretion and complexity in customer focused environments2012In: European Management Journal, ISSN 0263-2373, E-ISSN 1873-5681, Vol. 30, no 5, p. 466-472Article in journal (Refereed)
    Abstract [en]

    Operations have traditionally focused on reductive analysis; transactional processes open to mass-customisation and standardisation. This study proposes that service complexity created by extensive ‘reasonable’ customer demand limits the ability to standardise and manage systems through mass-customisation. Beyond mass-customisation we propose management is by discretion. Discretion is difficult, if not impossible to codify, so operations are ‘managed’ via framework principles that also are difficult to replicate and provide a source of sustainable competitive advantage. The study furthers the servitisation discussion through a public sector services case.

  • 49.
    Angelis, Jannis
    et al.
    Warwick Business School.
    Parry, Glenn
    Macintyre, Mairi
    Discretion and complexity in customer focused environments2011In: Proceedings of the Service Alliance Complex Service Systems Conference, 2011Conference paper (Refereed)
  • 50.
    Angelis, Jannis
    et al.
    Warwick Business School.
    Pinheiro de Lima, Edson
    Shifting from production to service to experienced-based operations2011In: Service Design and Delivery: Research and Innovations in the Service Economy / [ed] Perry, G., Macintyre, M. and Angelis, J., London: Springer London, 2011, p. 83-94Chapter in book (Refereed)
    Abstract [en]

    This chapter covers the shift in focus of value added business operations from ­production to services, and in turn, to experience-based operations where customer involvement itself becomes part of the offering. The shift has significant implications for how businesses are managed. The greater service focus affects the firm’s unique value proposition, which necessitates considerations on strategy, supplier relations, post-sale offerings and so on. Meanwhile, the inclusion of customer ­experiences affect the way operations are designed and employed so that these are structurally systematically captured and capitalised.

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