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  • 1.
    Bernhard, Irene
    KTH, Skolan för arkitektur och samhällsbyggnad (ABE), Samhällsplanering och miljö, Urbana och regionala studier.
    Policy entrepreneurs in networks: implementation of two Swedish municipal contact centres from an actor perspective2014Inngår i: International Journal of Entrepreneurship and Small Business, ISSN 1476-1297, E-ISSN 1741-8054, Vol. 21, nr 3, s. 288-302Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    This study aims to elaborate on the meanings of policy entrepreneurs and through the conceptualisation analysing implementation of local municipal contact centres - a Swedish local e-governmental initiative. The paper builds on qualitative case studies including interviews, observations and document analysis, all analysed through the perspective of policy entrepreneurs. Local policies are implemented in relation to local cultures, norms and economic structures. The networked governance structure demands entrepreneurial actors to combine resources and interests into a change. Here it is identified both theoretically and practical, two types of such entrepreneurial actors. The issue entrepreneur focuses on the issue as such and focuses on the solution to a single problem. The political entrepreneur, on the other hand, focuses on core values and long term structural changes. The emerging networked governance structure asks for improved knowledge on policy entrepreneurship both for analytical and practical improvements. The findings may provide useful information for municipal e-government planning specifically when planning for implementing contact centres. The study enriches the existing literature on policy entrepreneurs in networks expanding the roles to include also local e-government contexts.

  • 2.
    Eriksson, Kent
    et al.
    KTH, Skolan för arkitektur och samhällsbyggnad (ABE), Centra, Centrum för bank och finans, Cefin.
    Hohenthal, Jukka
    Uppsala university.
    Jessica, Jessica
    Uppsala university.
    Cultural diversity and culture specific experiences effect on development of institutional experiential knowledge in SMEs2004Inngår i: International Journal of Entrepreneurship and Small Business, ISSN 1476-1297, E-ISSN 1741-8054, Vol. 1, nr 1/2, s. 100-120Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    Institutional experiential knowledge results from experience of cultural diversity and culture specific experiences. It is studied empirically through a field-scenario questionnaire of ongoing business relationships. Cultural diversity has a negative effect on a firm's institutional experiential knowledge, whereas culture specific experience has a positive effect. These two experiences contribute very differently to the development of institutional experiential knowledge and the interaction effect should enable one to differentiate kinds of experience, and thus gain greater insight into scale and scope economies.

  • 3.
    Lindstrand, Angelika
    et al.
    Stockholm School of Economics.
    Sharma, D. Deo
    Stockholm School of Economics.
    Eriksson, Kent
    KTH, Skolan för arkitektur och samhällsbyggnad (ABE), Centra, Centrum för bank och finans, Cefin.
    The perceived usefulness of SMEs previous customer networks in the internationalisation process of firms2012Inngår i: International Journal of Entrepreneurship and Small Business, ISSN 1476-1297, E-ISSN 1741-8054, Vol. 15, nr 3, s. 285-307Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    Business networks have been found useful for theinternationalisation process of small and medium sized enterprises (SMEs).This paper presents the next step in research on internationalising SMEs andnetworks, as it investigates the unstudied perceived usefulness of the SME’sprevious foreign customer networks. The paper uses international knowledgedevelopment theory to better understand how firms find previous customernetworks useful in internationalisation. A linear regression analysis of aninternational sample of 494 firms demonstrates that the perceived usefulness ofan SME’s previous foreign customer’s network is increased by the firm’sexperience in diverse national markets, the need for more knowledge about itscustomers and suppliers, and the commitment to a national market. Utilisationof customer networks is thus an important strategic asset that the internationalfirm develops from varied experiences, customer- and supplier-specificexperiences, and national market commitment.

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