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  • 1.
    Gulliksen, Jan
    et al.
    Uppsala University.
    Cajander, Åsa
    Uppsala University.
    Eriksson, Elina
    Uppsala University.
    Sandblad, B.
    Uppsala University.
    Kavathatzopoulos, I.
    Uppsala University.
    User-Centred Systems Design as Organizational Change: A Longitudinal Action Research Project to Improve Usability and the Computerized Work Environment in a Public Authority2009Ingår i: International Journal of Technology and Human Interaction, ISSN 1548-3908, E-ISSN 1548-3916, Vol. 5, nr 3, s. 13-53Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    This paper presents a longitudinal case study in which six Human-Computer Interaction (HCI) researchers worked extensively in an action research cooperation with a public authority over a period of four years. The purpose of the cooperation was to increase the focus on usability in the authority, and the main research question was how user centered systems design and increased awareness on work environment in relation to computer usage could promote organizational change in a public authority. The overarching research approach in this project has been action research and the data used in this paper is derived from an evaluation performed at the end of the project, as well as through our experiences from working with the project. The results involve aspects relating to organizational issues, management support, strategic documents and end-user participation. Moreover the results include methodological support for bringing users and developers closer together and individual and organizational attitudes to development. The purpose of this paper is to make some general conclusions on how to bring about change when approaching a large public authority with the purpose of introducing usability and user centered systems design.

  • 2. Saariluoma, P.
    et al.
    Kaario, K.
    Miettinen, Kaisa
    Department of Industrial Optimization, University of Jyväskylä, Jyväskylä, Finland.
    Mäkelä, M.M.
    Mental Contents in Interacting with a Multiobjective Optimization Program2008Ingår i: International Journal of Technology and Human Interaction, ISSN 1548-3908, E-ISSN 1548-3916, Vol. 4, nr 3, s. 43-67Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    User psychology aims at understanding human-machine interaction from a psychological point of view. Its ultimate goal is to provide knowledge about human psychological properties for interaction designers. In this article, we are particularly interested in applying the theoretical concepts of mental contents (i.e., the information contents of users mental representations), in studying interaction with professional software. The immediate motivation for adopting such an approach arises from problems met in designing interaction processes in multiobjective optimization software. These types of software are meant to support complex thought and decision-making processes and this is why interaction design has to meet a number of theoretical problems, which do seldom arise in simpler interaction types. In four experiments, we investigated the types of knowledge required when developing ones capability of working with such a thought tool. We observed that in interaction design it is essential to take into account domain, professional and software specific mental content structures.

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