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  • 1. Paiva, Ana
    et al.
    Leite, Iolanda
    KTH, School of Computer Science and Communication (CSC), Robotics, perception and learning, RPL.
    Boukricha, Hana
    Wachsmuth, Ipke
    Empathy in Virtual Agents and Robots: A Survey2017In: Academic Journal of Research in Business and Accounting, ISSN 2160-6455, E-ISSN 1084-6654, Vol. 7, no 3, article id 11Article in journal (Refereed)
    Abstract [en]

    This article surveys the area of computational empathy, analysing different ways by which artificial agents can simulate and trigger empathy in their interactions with humans. Empathic agents can be seen as agents that have the capacity to place themselves into the position of a user's or another agent's emotional situation and respond appropriately. We also survey artificial agents that, by their design and behaviour, can lead users to respond emotionally as if they were experiencing the agent's situation. In the course of this survey, we present the research conducted to date on empathic agents in light of the principles and mechanisms of empathy found in humans. We end by discussing some of the main challenges that this exciting area will be facing in the future.

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