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  • 1.
    Abdi, Adel
    et al.
    KTH, Skolan för arkitektur och samhällsbyggnad (ABE), Transportvetenskap.
    Lind, Hans
    KTH, Skolan för arkitektur och samhällsbyggnad (ABE), Fastigheter och byggande.
    Birgisson, Björn
    KTH, Skolan för arkitektur och samhällsbyggnad (ABE), Transportvetenskap.
    Designing appropriate contracts for achieving efficient winter road and railway maintenance with high performance quality: A survey of the state of practice in Sweden2014Inngår i: International Journal of Quality and Service Sciences, ISSN 1756-669X, E-ISSN 1756-6703, Vol. 6, nr 4, s. 399-415Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    Purpose - For a long time, the winter maintenance of the Swedish road and railway network had been performed in-house by Swedish Transport Administration, Swedish local authorities i.e. municipalities and Stockholm public transport. During the last 15 years the winter operation and maintenance of these state infrastructures have been performed by public procurement and contracting from independent contractors, where in practice the lowest price is the dominating selection criteria. The aim of this paper is to investigate and identify how these contracts are designed and how satisfied the parties are with the contract and the quality of the performed work during the winter and point our directions for improvement. Design/methodology/approach - The study was conducted by a literature review and followed by semi-structured interviews and electronic questionnaire. Findings - The results of the study which are based on the interviews and the online questionnaire show that there is widespread dissatisfaction with the contracts among both clients and contractors. Practical implications - The article prepares a basis showing how a contract affects the quality of the performed winter road and railway maintenance services. Originality/value - The findings lead to a number of suggestions about how to improve the contracts, e.g. having a separate winter maintenance contract to increase the quality of performed winter maintenance measures, a more partnering-like structure where consultations and adjustment can be made during the contract period. A partnering structure also makes it less important to get all the details right in the contract.

  • 2.
    Lindskog, Pernilla
    et al.
    KTH, Skolan för teknik och hälsa (STH), Hälso- och systemvetenskap, Ergonomi. HELIX Vinn Excellence Centre, Linköping University, Sweden.
    Vänje, Annika
    KTH, Skolan för teknik och hälsa (STH), Hälso- och systemvetenskap, Ergonomi.
    Törnkvist, Å.
    Eklund, Jörgen
    KTH, Skolan för teknik och hälsa (STH), Hälso- och systemvetenskap, Ergonomi. HELIX Vinn Excellence Centre, Linköping University, Sweden.
    Sustainable Lean in psychiatry?: Assessment through socio-technical principles2016Inngår i: International Journal of Quality and Service Sciences, ISSN 1756-669X, E-ISSN 1756-6703, Vol. 8, nr 1, s. 53-71Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    Purpose – This paper aims to identify conditions affecting sustainability of Lean implementations in Swedish psychiatric healthcare, from a socio-technical perspective. Design/methodology/approach – Longitudinal focus group interviews were conducted with 24 first-line managers within Swedish psychiatric healthcare. The analysis was made using Cherns’ ten socio-technical principles and a framework for sustainable development work in healthcare. Findings – The most critical socio-technical principles for a sustainable Lean implementation were boundary location; power and authority; and compatibility. At hospital level, socio-technical principles were inhibited by the weak ownership of the Lean implementation. However, strong ownership at division level meant the same principles were supported. Unclear goals made follow-ups difficult which had negative effects on the learning processes in the Lean implementation. The role and responsibility of first-line managers were unclear in that they perceived they lacked power and authority resulting in negative effects on the participation – an important sustainability concept. Originality/value – Empirically based papers assessing Lean implementations in psychiatry are rare. This study is a contribution to the research area of sustainable Lean implementations in healthcare. The practical implication of this study is that decision makers, senior managers, first-line managers and psychiatrists can be supported in reaching sustainable implementations of Lean.

  • 3. Poksinska, Bozena
    et al.
    Pettersen, Jostein
    Elg, Mattias
    Eklund, Jörgen
    KTH, Skolan för teknik och hälsa (STH), Ergonomi.
    Witell, Lars
    Quality Improvement activities in Swedish industry: Drivers, approaches and outcomes2010Inngår i: International Journal of Quality and Service Sciences, ISSN 1756-669X, E-ISSN 1756-6703, Vol. 2, nr 2, s. 206-216Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    Purpose – This paper aims to present and discuss the current state of quality-improvement activitiesin Swedish companies. The paper focuses on the drivers for quality improvement; types of approaches,tools and techniques, and organizational aspects influenced by quality improvement; and potentialareas for improvement.Design/methodology/approach – This paper presents results from a survey on qualityimprovement work in Swedish industry. Data for this paper were collected using a web-basedquestionnaire that was distributed to 800 production managers working in Swedish service andmanufacturing organizations. Of the 800 questionnaires sent, a total of 118 questionnaires were filledout, which resulted in a response rate of 16 percent.Findings – The result shows that the major drivers for quality improvement work in Swedishindustry are economical aspects as the need for cost reduction, the need to become more competitiveand the wish to increase market share. Drivers such as pressure from shareholders and trendsin management have a minor role. The underlying approaches for quality improvement work arestandards such as ISO 9000 and ISO 14000. A total of 72 percent of respondents stated that they workwith quality management systems; 59 percent, with environmental management systems. The aspectsthat were most positively influenced by the improvement work were employee motivation, customersatisfaction, employee satisfaction, product/service quality, and flow in internal processes.Research limitations/implications – Empirical results obtained in Sweden may differ to someextent in other countries.Practical implications – This paper is intended as a source of inspiration for researchers,consultants, and managers who are interested in the current trends and future developments in thequality field.Originality/value – The paper provides valuable insights into the current state of quality improvementactivities in Swedish industry, as seen from the perspective of the production manager.

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