Cybersecurity is the backbone of a successful digitalization of society, and cyber situation awareness is an essential aspect of managing it. The COVID-19 pandemic has sped up an already ongoing digitalization of Swedish government agencies, but the cybersecurity maturity level varies across agencies. In this study, we conduct a census of Swedish government administrative authority communications on cybersecurity to employees at the beginning of the COVID-19 pandemic. The census shows that the employee communications in the beginning of the pandemic to a greater extent have focused on first-order risks, such as video meetings and telecommuting, rather than on second-order risks, such as invoice fraud or social engineering. We also find that almost two thirds of the administrative authorities have not yet implemented, but only initiated or documented, their cybersecurity policies.

The COVID-19 pandemic has accelerated the digitalization of the Swedish public sector, and to ensure the success of this ongoing process cybersecurity plays an integral part. While Sweden has come far in digitalization, the maturity of cybersecurity work across entities covers a wide range. One way of improving cybersecurity is through communication, thereby enhancing employee cyber situation awareness. In this paper, we conduct a census of Swedish public sector employee communication on cybersecurity at the beginning of the COVID-19 pandemic using questionnaires. The study shows that public sector entities find the same sources of information useful for their cybersecurity work. We find that nearly two thirds of administrative authorities and almost three quarters of municipalities are not yet at the implemented cybersecurity level. We also find that 71 % of municipalities have less than one dedicated staff for cybersecurity.

In recent years, the Swedish public sector has undergone rapid digitalization, while cybersecurity efforts have not kept even steps. This study investigates conditions for cybersecurity work at Swedish administrative authorities by examining organizational conditions at the authorities, what cybersecurity staff do to acquire the cyber situation awareness required for their role, as well as what experience cybersecurity staff have with incidents. In this study, 17 semi-structured interviews were held with respondents from Swedish administrative authorities. The results showed the diverse conditions for cybersecurity work that exist at the authorities and that a variety of roles are involved in that work. It was found that national-level support for cybersecurity was perceived as somewhat lacking. There were also challenges in getting access to information elements required for sufficient cyber situation awareness.

Today, most enterprises are increasingly reliant on information technology to carry out their operations. This also entails an increasing need for cyber situational awareness—roughly, to know what is going on in the cyber domain, and thus be able to adequately respond to events such as attacks or accidents. This chapter argues that cyber situational awareness is best understood by combining three complementary points of view: the technological, the socio-cognitive, and the organizational perspectives. In addition, the chapter investigates the prospects for reasoning about adversarial actions. This part also reports on a small empirical investigation where participants in the Locked Shields cyber defense exercise were interviewed about their information needs with respect to threat actors. The chapter is concluded with a discussion regarding important challenges to be addressed along with suggestions for further research.