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  • 1.
    Artman, Henrik
    KTH, School of Computer Science and Communication (CSC), Human - Computer Interaction, MDI.
    Cavemen in command?: Critical inquiries of rhetoric present in command and control discussions.2000In: Sundin & Friman (eds.) ROLF 2010 - the way ahead and the first step. Försvarshögskolan, Stockholm., 2000Chapter in book (Refereed)
  • 2.
    Artman, Henrik
    Linköpings Universitet.
    Co-operation and situation awareness within and between time-scales in dynamic decision making1998In: Co-operative process management: Cognition and information technology / [ed] Yvonne Wærn, London: Taylor & Francis, 1998, p. 117-130Chapter in book (Refereed)
  • 3.
    Artman, Henrik
    Dpt of Operational Studies, National Defence College, Sweden.
    Do you read me - roger: Om fördelat tänkande i fördelade organisationer för dynamiskt beslutsfattande2000In: Festskrift till Roger Säljö: Tema Kommunikation, Linköping Universitet , 2000Chapter in book (Refereed)
  • 4.
    Artman, Henrik
    KTH, Superseded Departments, Numerical Analysis and Computer Science, NADA.
    Procurer usability requirements: Negotiations in contract development2002In: NordiCHI '02 Proceedings of the second Nordic conference on Human-computer interaction, 2002, p. 61-70Conference paper (Refereed)
    Abstract [en]

    This article describes a case study that examined one procurer's reasoning about and work with usability-related issues as well as the contractor's response to those requirements. The aim of this study was to examine the procurer's power to direct the system development process according to user-centred principles and indeed to point out its responsibility to use that power. The study elucidated the procurer's and the contractor's differing views of usability. The results suggest that the project leaders from the two organisations examined in this study had differing views of usability and that both approached usability more from a business perspective than from a user perspective. Furthermore, we found that the procurer valued user-centred activities less for their results than for the opportunity they gave to come in contact with the user's point of view and then to visualize the requirements concretely. We conclude this article with an analysis of some contradictions within and between the two organisations from a socio-cultural point of view. We suggest some mundane but nevertheless important requirements that procurers should think of when contracting consultants.

  • 5.
    Artman, Henrik
    Department of Communication Studies, Linköping University.
    Situation Awareness and Co-operation within and between Hierarchical Units in Dynamic Decision Making1999In: Ergonomics, ISSN 0014-0139, E-ISSN 1366-5847, Vol. 42, no 11, p. 1404-1417Article in journal (Refereed)
    Abstract [en]

    his paper is a follow-up of a field study of two military command teams and reports an experiment that tests three organizations (serial, parallel and optional) of co-operation and situation awareness within commander teams, as well as the communication between the commander team and the operative level. It was found that most groups in the optional condition performed worse than the groups in the other conditions. It was also found that members of teams in the parallel condition differed from members of teams in the serial condition in their situation awareness. The more successful commander team produced more planning in relation to hypothesis, as well as sending fewer messages in total between the units, than the less successful team.

  • 6.
    Artman, Henrik
    Dpt of Operational Studies, National Defence College, Sweden.
    Team Decision Making and Situation Awareness in Military Command and Control1998In: Co-operative process management: Cognition and information technology / [ed] Yvonne Wærn, London: Taylor & Francis, 1998, p. 69-76Chapter in book (Refereed)
  • 7. Artman, Henrik
    Team situation assessment and information distribution2000In: Ergonomics, ISSN 0014-0139, E-ISSN 1366-5847, Vol. 43, no 8, p. 1111-1128Article in journal (Refereed)
    Abstract [en]

    Described is the cooperative work of constructing team situation awareness within two teams of a military command and control unit. Specifically discussed is how the distributed cognitive and cooperative work of decision-making of the two teams is structured. The situation enabled two different ways of distributing information within the team: one serial and one parallel. One team chose the parallel information transfer, the other the serial one. Discussed is the interaction patterns that emerge in the respective teams and their consequences for situation assessment and situation awareness. The differences are then discussed in terms of means of sharing information. Some hypotheses for future research are also offered.

  • 8.
    Artman, Henrik
    et al.
    KTH, School of Computer Science and Communication (CSC), Media Technology and Interaction Design, MID.
    Brynielsson, Joel
    KTH, School of Computer Science and Communication (CSC), Media Technology and Interaction Design, MID.
    Edlund, Lena
    Fallgren, Per
    Forsberg, Lars
    Ghilagaber, Gebrenegus
    Gustavii, Jonathan
    Herzing, Mathias
    Häckner, Jonas
    Jacobsson, Adam
    Jacobsson, Eva-Maria
    KTH, School of Computer Science and Communication (CSC), Media Technology and Interaction Design, MID.
    Källmén, Håkan
    Lindquist, Sinna
    Lundström, Anders
    KTH, School of Computer Science and Communication (CSC), Media Technology and Interaction Design, MID.
    Muren, Astri
    Sjöberg, Eric
    Thuresson, Björn
    KTH, School of Computer Science and Communication (CSC), High Performance Computing and Visualization (HPCViz). KTH, School of Computer Science and Communication (CSC), Media Technology and Interaction Design, MID.
    Tjörnhammar, Edward
    Wickström, Hans
    Effektiv miljötillsyn: Slutrapport2013Report (Other academic)
    Abstract [sv]

    Målsättningen har varit att ta fram ny kunskap inom miljötillsynen och därigenom uppnå en effektivare miljötillsyn samt att få in nya vetenskapliga perspektiv på miljötillsyn.

    I rapporten studeras metoder för inspektioner och det kommunikativa samspelet mellan inspektören och företrädare för den verksamhet som inspekteras, hur den institutionella ramen för inspektionsprocessen fungerar samt visar på möjligheter att mäta effekterna av inspektioner och tillsyn.

    Naturvårdsverket kommer att ha resultatet som ett kunskapsunderlag i fortsatt arbete med tillsynsvägledning och utveckling av hur tillsyn och tillsynsvägledning kan följas upp och utvärderas.

  • 9.
    Artman, Henrik
    et al.
    Totalförsvarets forskningsinstitut (FOI).
    Brynielsson, Joel
    Totalförsvarets forskningsinstitut (FOI).
    Johansson, Björn JE
    Totalförsvarets forskningsinstitut (FOI).
    Trnka, Jiri
    Totalförsvarets forskningsinstitut (FOI).
    Dialogical Emergency Management and StrategicAwareness in Emergency Communication2011In: Proceedings of the 8th International ISCRAM Conference, 2011Conference paper (Refereed)
    Abstract [en]

    This paper introduces two concepts—dialogical emergency management and strategic awareness—as means touse and understand the content of social media for the purpose of emergency communication. Dialogicalemergency management denotes that the emergency management organizations follow what people publish invarious social media on emergencies and ongoing emergency response, and then adjust their informationstrategies in a way that matches the expectations and needs for emergency information of the public. Theconcept of strategic awareness suggests that it is essential to have an understanding of the receiver (public) ofemergency information but also to have an understanding of the receivers’ idea about the emergency andemergency response. Hence, the notion of strategic awareness incorporates structured awareness of how peopleinterpret, value, and reacts on communication based on what they think about the sender’s (emergencymanagement organization’s) actual intentions and motives.

  • 10.
    Artman, Henrik
    et al.
    KTH, School of Computer Science and Communication (CSC), Human - Computer Interaction, MDI.
    Burell, Magnus
    Institutionen för datavetenskap, LiU.
    Användbarhetsarbete på sju statliga myndigheter2008Report (Refereed)
    Abstract [sv]

    Verva har arbetat aktivt för att öka användbarheten och tillgängligheten på myndigheternas webbplatser, exempelvis genom riktlinjerna Vägledningen 24-timmarswebbben samt erfarenhetsutbyte genom nätverksträffar. För att myndigheternas service till medborgare och företag och det interna arbetet på myndigheterna ska upplevas som enkelt, ändamålsenligt och effektivt behöver användarcentrerat arbetssätt tillämpas på flera ställen än i myndigheternas arbete med sina webbplatser. Användbarhet är ett område som innehåller arbete med layout, informationsstruktur, informationsflöde, arbetsflöde och processanalyser.

    Flera myndigheter har under de senaste åren anställt personer som är anställda för att säkerställa god användbarhet för myndigheternas IT-system. Samtidigt är ett bara en bråkdel av myndigheterna som har sådan kompetens internt.

    Under 2008 blir användbarhet ett eget kompetensområde inom Vervas ramavtal för IT-konsulttjänster. Detta gör att myndigheterna behöver kunna agera goda beställare av sådana tjänster.

  • 11.
    Artman, Henrik
    et al.
    KTH, School of Computer Science and Communication (CSC), Human - Computer Interaction, MDI (closed 20111231).
    Dovhammar, Ulrika
    KTH, School of Computer Science and Communication (CSC), Human - Computer Interaction, MDI (closed 20111231).
    Holmlid, Stefan
    Linköpings Universitet.
    Lantz, Ann
    KTH, School of Computer Science and Communication (CSC), Human - Computer Interaction, MDI (closed 20111231).
    Lindquist, Sinna
    KTH, School of Computer Science and Communication (CSC), Human - Computer Interaction, MDI (closed 20111231).
    Markensten, Erik
    Antrop.
    Swartling, Anna
    KTH, School of Computer Science and Communication (CSC), Human - Computer Interaction, MDI (closed 20111231).
    Att beställa något användbart är inte uppenbart: En motiverande bok om att beställa användbarhet2010Book (Refereed)
  • 12.
    Artman, Henrik
    et al.
    Dept. of Communication studies, Linköping University.
    Garbis, Christer
    Dept. of Communication studies, Linköping University.
    Team communication and coordination as distributed cognition1998In: Proceedings of 9th Conference of Cognitive Ergonomics: Cognition and cooperation / [ed] T. Green, L. Bannon, C. Warren, Buckley, 1998, p. 151-156Conference paper (Refereed)
    Abstract [en]

    In this paper we argue that the predominant modelsof Situation Awareness (SA) are inadequate for thestudy of systems operated by teams. The reason forthis is that these models are based on mentalisticassumptions focusing almost exclusively onindividuals. We suggest that, to study the control ofdynamic systems, it is necessary to shift the unit ofanalysis from the individual to the whole cognitivesystem comprising a team of people as well as theartefacts which they use. Thus, our vantage point isthe theoretical framework of distributed cognition.Through two field studies we try to demonstrate howteam situation awareness is actively constructed viathe communicative practices which the team uses inits work.

  • 13.
    Artman, Henrik
    et al.
    KTH, School of Computer Science and Communication (CSC), Human - Computer Interaction, MDI.
    Holmlid, Stefan
    Linköpings Universitet.
    Lantz, Ann
    KTH, School of Computer Science and Communication (CSC), Human - Computer Interaction, MDI.
    Lindquist, Sinna
    KTH, School of Computer Science and Communication (CSC), Human - Computer Interaction, MDI.
    Svartling, Anna
    KTH, School of Computer Science and Communication (CSC), Human - Computer Interaction, MDI.
    Dovhammar, Ulrika
    KTH, School of Computer Science and Communication (CSC), Human - Computer Interaction, MDI.
    Acquisition of usable IT: Acquisition projects to reflect on2009Book (Refereed)
  • 14.
    Artman, Henrik
    et al.
    KTH, School of Computer Science and Communication (CSC), Media Technology and Interaction Design, MID.
    House, David
    KTH, School of Computer Science and Communication (CSC), Speech, Music and Hearing, TMH.
    Hulten, Magnus
    Linköpings universitet.
    Designed by Engineers: An analysis of interactionaries with engineering students2015In: Designs for Learning, ISSN 1654-7608, Vol. 7, no 2, p. 28-56, article id 10.2478/dfl-2014-0062Article in journal (Refereed)
    Abstract [en]

    The aim of this study is to describe and analyze learning taking place in a collaborative design exercise involving engineering students. The students perform a time-constrained, open-ended, complex interaction design task, an “interactionary”. A multimodal learning perspective is used. We have performed detailed analyses of video recordings of the engineering students, including classifying aspects of interaction. Our results show that the engineering students carry out and articulate their design work using a technology-centred approach and focus more on the function of their designs than on aspects of interaction. The engineering students mainly make use of ephemeral communication strategies (gestures and speech) rather than sketching in physical materials. We conclude that the interactionary may be an educational format that can help engineering students learn the messiness of design work. We further identify several constraints to the engineering students’ design learning and propose useful interventions that a teacher could make during an interactionary. We especially emphasize interventions that help engineering students retain aspects of human-centered design throughout the design process. This study partially replicates a previous study which involved interaction design students.

  • 15.
    Artman, Henrik
    et al.
    KTH, School of Computer Science and Communication (CSC), Media Technology and Interaction Design, MID.
    House, David
    KTH, School of Computer Science and Communication (CSC), Speech, Music and Hearing, TMH, Speech Communication and Technology.
    Hultén, Magnus
    Linköpings universitet.
    Design Learning Opportunities in Engineering Education: A case study of students solving an interaction–design task2014In: Proc. 4th International Designs for Learning Conference, 2014Conference paper (Refereed)
    Abstract [en]

    How do engineering students embrace interaction design? We presented two groups of chemical engineering students with an interaction design brief with the task of producing a concept prototype of an interactive artefact. Through interaction analysis of video material we analyse how the students gesture and use concepts adhering to interaction. The students frequently use gestures to enhance idea-generation. Sketches are used sparsely and other design materials were almost not used at all.

  • 16.
    Artman, Henrik
    et al.
    KTH, School of Computer Science and Communication (CSC), Media Technology and Interaction Design, MID.
    Karlgren, Klas
    Ramberg, Robert
    Strååt, Björn
    Designing Interaction in Interaction Design: Using interactionarires in order to understand student use of interaction design concepts2012In: Designs for Learning 2012: Conference Proceedings, Copenhagen, Denmark: Aalborg University , 2012, p. 14-16Conference paper (Refereed)
    Abstract [en]

    Interaction design is about designing interaction. But how do first year students of interaction design understand and use concepts of interaction in their design processes? By interaction analysis of video material we analyse how students used concepts adhering to interaction. The aspect most frequently used was interactivity. Interaction was mainly handled by using spoken language. While working with physical materials, talk about interaction decreased

  • 17.
    Artman, Henrik
    et al.
    KTH, School of Computer Science and Communication (CSC), Human - Computer Interaction, MDI.
    Markensten, Erik
    Antrop.
    A Procurement Approach to Userinvolvement in E-government2005In: User Involvement in e-Government development projects, 2005, p. 57-62Conference paper (Refereed)
  • 18.
    Artman, Henrik
    et al.
    KTH, School of Computer Science and Communication (CSC), Numerical Analysis and Computer Science, NADA.
    Markensten, Erik
    KTH, School of Computer Science and Communication (CSC), Numerical Analysis and Computer Science, NADA.
    Comparative Analysis of Usability Design in E-service procurment2004In: Proceedings of Ecommerce, 2004, p. 345-350Conference paper (Other academic)
    Abstract [en]

    This paper analyzes three case studies of e-service procurement. The comparative analysis focuses on contract conditions, design scope, steer-group, process and results. The cases are set up differently, but the design scope was similar and focused on user centered design and business requirements. The cases departed more from a business perspective of the organizational objectives with the e-service rather than orthodox usability and user interface design perspective. The cases also differ regarding steer-group organization and work process. The first case study had only one person serving both as project leader and steer-group, while the other cases had a group of persons representing a large part of the organization, as well as usability professionals that defined the systems requirements. As for the process the former project worked in a more ad hoc oriented way, taking care of problems as they appeared, while the latter worked with a structured user centered design methodology with a strong focus on tracing the business goals. The results of the projects were two heavily delayed projects and one that was completed on time. The results suggest that it is important to define requirements concretely by making prototypes as part of the systems acquisition, as well as that the procurement steer groupis active and engaged throughout the project. A main conclusion is that industrial procurement projects should learn from other design disciplines such as architecture, industrial design and movie production, in making sketches, blueprints and pre-production as deliverables from the systems acquisition, in order to make the systems development more focused, productive and effective.

  • 19.
    Artman, Henrik
    et al.
    KTH, School of Computer Science and Communication (CSC), Human - Computer Interaction, MDI.
    Ramberg, Robert
    SU, DSV.
    Delade representationer och Kollaborativt Lärande av Interaktionsdesign [DEKAL].2009In: Resultatdialog 2009: Aktuell forskning om lärande, Stockholm: Vetenskapsrådet , 2009, p. 127-134Chapter in book (Refereed)
    Abstract [sv]

    studerar:

    1. hur verksamma, erfarna interaktionsdesigners går till väga när de löser interaktionsdesignproblem och hur de pratar kring dessa

    2. hur studenter kan få stöd i sitt lärande och samarbete kring interaktionsdesignuppgifter

    3. verktyg som skulle kunna underlätta interaktionsdesigners i sitt arbete och särskilt då med avseende på sådant som är specifikt för interaktionsdesign och som utnyttjar en specifik miljö, nämligen "iLounge-rummet" med sina stora skärmar och speciella bord i Kista. Särskilt med avseende på just interaktionsdesign kan vara att materialet som deisgnas, interaktionen, "saknar egenskaper" och behöver visualiseras tex genom att på olika representera tidsförlopp genom informationsrymder mellan och på olika sidor/skärmbilder i ett system eller genom att stödja versionshantering m.m..

    4. Möjligheter att utveckla ett gemensamt språkbruk för interaktionsdesigners och särskilt designmönster för interaktionsdesign.

  • 20.
    Artman, Henrik
    et al.
    KTH, School of Computer Science and Communication (CSC), Media Technology and Interaction Design, MID. FOI.
    Ramberg, Robert
    Jander, Hans
    Lindquist, Sinna
    Castor, Martin
    Borgvall, Jonathan
    Towards the Learning Organisation: Frameworks, Methods, and Tools for Resource-Efficient and Effective Training2013Report (Other academic)
    Abstract [en]

    The purpose of this report is to describe models for operational training of military personnel and frameworks, methodologies, and tools that support the analysis, planning, monitoring, and evaluation of such training. The primary example used is simulator-based training and exercises, and in particular the operations at FOI/FLSC (Swedish Defence Research Agency/Swedish Air Force Combat Simulation Centre). The report also includes specific recommendations on how frameworks, methodologies, and data from assessment tools can be used by an organization for effective training, and suggests a number of research and development activities that strive towards a learning organization. 

  • 21.
    Artman, Henrik
    et al.
    KTH, School of Computer Science and Communication (CSC), Numerical Analysis and Computer Science, NADA.
    Ramberg, Robert
    SU, DSV.
    Sundholm, Hillevi
    SU, DSV.
    Cerratto-Pargman, Teresa
    SU, DSV.
    Action Context and Target Context Representations: A Case Study on Collaborative Design Learning2005In: CSCL 2005: Computer Supported Collaborative Learning 2005: The Next 10 Years, Proceedings / [ed] Koschmann, T, Lawrence Erlbaum Associates, 2005, p. 1-7Conference paper (Refereed)
    Abstract [en]

    This paper focuses on the concept of representations produced in the context of collaborative design. More specifically, on the interplay between collaborative creation of sketches (design proposals), and argumentation and negotiation processes taking place in the design activity. The question raised in this paper is how sketches produced during a design session reflect and mediate dialogues and argumentation in the design activity and how the sketches feed into an envisioned use context or vice versa. The concepts of action context and target context representations are introduced and used to illustrate shifts of focus during a design session. We have studied a group of students working on a design task in an interactive space for two weeks. The purpose of the study was to investigate how an environment meant to support collaborative work and learning support collaborative and creative learning of interaction design. The results indicate that students attending a course on interaction design did not pay enough attention to target representations. Furthermore the results suggest that "action context representations" to a large extent occupy student activities as a result of either complex technology or as a result of the students thrust to do something instrumental. We suggest that pedagogical programs for collaborative learning of design may relieve some of the mapping, or interplay, of design proposals and the target context representation.

  • 22.
    Artman, Henrik
    et al.
    KTH, School of Computer Science and Communication (CSC), Media Technology and Interaction Design, MID.
    Ramberg, Robert
    Tholander, Jakob
    Klas, Karlgren
    Rollen hos representationer och agerande inom interaktionsdesign2014In: Resultatdialog, Vetenskapsrådet , 2014, , p. 8p. 156-163Conference paper (Other (popular science, discussion, etc.))
  • 23.
    Artman, Henrik
    et al.
    Division of Operational Studies, National Defence College, Stockholm.
    Waern, Yvonne
    HMI, LiU.
    Distributed Cognition in an Emergency Co-ordination Center1999In: Cognition, Technology & Work, ISSN 1435-5558, E-ISSN 1435-5566, Vol. 1, no 4, p. 237-246Article in journal (Refereed)
    Abstract [en]

    Recent research concerning the control of complex systems stresses the systemic character of the work of the controlling system, including the number of people and artefacts as well as the environment. This study adds to the growing body of knowledge by focusing on the internal working of such a system. Our vantage point is the theoretical framework of distributed cognition. Through a field study of an emergency co-ordination centre we try to demonstrate how the team's cognitive tasks, to assess an event and to dispatch adequate resources, are achieved by mutual awareness, joint situation assessment, and the co-ordinated use of the technology and the physical arrangement of the co-ordination room.

  • 24.
    Artman, Henrik
    et al.
    KTH, School of Computer Science and Communication (CSC), Numerical Analysis and Computer Science, NADA.
    Zällh, Susanne
    KTH, School of Computer Science and Communication (CSC), Numerical Analysis and Computer Science, NADA.
    Finding a way to Usability: Procurement of a taxi dispatch system2005In: Cognition, Technology & Work, ISSN 1435-5558, E-ISSN 1435-5566, Vol. 7, no 3, p. 141-155Article in journal (Refereed)
    Abstract [en]

    Despite the extensive work on human-computer interaction regarding methods of involving users and designing for high degrees of usability, there is surprisingly little published on how procurer organizations understand, reason about, and require usability. This study focuses on how one taxi company dealt with usability requirements when procuring a new dispatch system. We have conducted ten interviews with various stakeholders in the company and analyzed related documentation in order to discover the process. The case shows how the concept of usability matured during over time. The taxi company dealt with requirement elicitation by developing prototypes in small reference groups. They did no formal analysis of the operators' cooperation with each other at the operator central, but they did include experienced users, which created implicit scenarios. The supplier company did not focus on the efficiency of the operators or, for that matter, the cooperative demands of the operator central in their original design, which became evident when the procurer organization requested a redesign that emphasized user tasks. This indicates, on one hand, the extent to which procurers must understand usability and cooperation to procure good systems design and, on the other hand, the extent to which designers must understand business and activity processes in order to design good systems.

  • 25.
    Arvola, Mattias
    et al.
    Dept. of Computer and Information Science, LiU.
    Artman, Henrik
    KTH, School of Computer Science and Communication (CSC), Human - Computer Interaction, MDI.
    Enactments in interaction design: How designers make sketches behave2007In: Artifact, ISSN 1749-3463, E-ISSN 1749-3471, Vol. 1, no 2, p. 106-119Article in journal (Refereed)
    Abstract [en]

    How do designers of interactive media work on the dynamic aspects of their designs? Previous research has emphasized the role of gestures to express what users and computers do. This paper contributes with a detailed analysis of interaction designers’ enactments in terms of what they express using a model of interaction design based on five domains: design concept, functions and content, structure, interaction, and presentation. Two enactive means of expression are identified: interaction walkthrough and improvised role play. Gestures drive the interaction walkthrough and scenarios created on the spot drive the improvised role play. In terms of the suggested model of interaction design, interaction walkthroughs start out in the domain of interaction, and improvised role play starts out in the domain of design concept. From these domains the designer can then see consequences for the other domains of interaction design. The five domains of interaction design can be used as an analytical tool for thoughtful reflection, and interaction walkthroughs and improvised role play can be articulated as conscious means of expression.

  • 26.
    Arvola, Mattias
    et al.
    Dept. of Computer and Information Science, LiU.
    Artman, Henrik
    KTH, School of Computer Science and Communication (CSC), Human - Computer Interaction, MDI.
    Interaction Walkthroughs and Improvised Role Play2006In: Proceedings of DeSForM 2006 / [ed] Feijs, L., Kyffin, S., Young, B., Amsterdam: Koninklijke Philips Electronics , 2006Conference paper (Refereed)
    Abstract [en]

    How do designers of interactive media work on the dynamic aspects of their designs? Previous research has emphasised the role of gestures to express what users and computers do. This paper contributes with a detailed analysis of interaction design master students ’ enactments. Two kinds of enactive means for expressing behaviour are identified: interaction walkthroughs and improvised role play.

  • 27.
    Arvola, Mattias
    et al.
    Dept. of Computer and Information Science, LiU.
    Artman, Henrik
    KTH, School of Computer Science and Communication (CSC), Human - Computer Interaction, MDI.
    Studio life: The construction of digital design competence2008In: Nordic Journal of Digital Literacy, ISSN 1891-943X, E-ISSN 1891-943X, Vol. 3, no 2, p. 78-96Article in journal (Refereed)
    Abstract [en]

    This paper analyses how interaction designers act and think in two different studio settings in order to understand what potential each setting presents for the development of digital design competence. We first observed interaction design students working in a design studio and then in a computer augmented interactive space. In the studio, the students oscillated continuously between individual and cooperative work, while in the interactive space, the work was focused on shared displays. The results describe how students collaborate to develop digital design competence, which not only includes competence in using digital media, but also competence in envisioning and articulating someone else’s future use of digital media. 

  • 28.
    Björndal, Petra
    et al.
    KTH, School of Computer Science and Communication (CSC), Media Technology and Interaction Design, MID. ABB Corporate Research.
    Eriksson, Elina
    KTH, School of Computer Science and Communication (CSC), Media Technology and Interaction Design, MID.
    Artman, Henrik
    KTH, School of Computer Science and Communication (CSC), Media Technology and Interaction Design, MID.
    From transactions to relationships: Making sense of user-centered perspectives in large technology-intensive companies2015In: 4th IFIP 13.6 Working Conference on Human Work Interaction Design, HWID 2015, Springer-Verlag New York, 2015, p. 114-124Conference paper (Refereed)
    Abstract [en]

    In this paper we analyze interviews from four technology-intensive companies, focused on service and service development. All companies have during the last two decades introduced interaction design units, and the corporations were selected due to their interest in also expanding the service share of their business. This service shift has been a top-down initiative. However in only two companies, the initiatives have led to the establishment of enterprise wide service development processes, and in the other two companies, the service development is more ad hoc. It is argued that even if interaction design has close theoretical relation to service design such combination has so far been limited. We discuss the shift from product to service view of the offerings within these companies, and relate this to user-centered perspectives. We argue there is a window of opportunity within technology-intensive and engineering focused industries to include user-centered design when formalizing service development.

  • 29.
    Fölstad, Asbjörn
    et al.
    SINTEF, Norway.
    Artman, Henrik
    KTH, School of Computer Science and Communication (CSC), Human - Computer Interaction, MDI.
    Krogstie, John
    SINTEF, Norway.
    User Involvement and representation in e-Government projects2006Report (Refereed)
  • 30.
    Garbis, Christer
    et al.
    Dpt of Communication Studies, LiU.
    Artman, Henrik
    KTH, School of Computer Science and Communication (CSC), Human - Computer Interaction, MDI.
    Team Situation Awareness as Communicative Practice.2004In: A Cognitive Approach to Situation Awareness: Theory and Application / [ed] S. Banbury, S. Tremblay, Ashgate, 2004Chapter in book (Refereed)
  • 31.
    Heyman, Susanna
    et al.
    KTH, School of Architecture and the Built Environment (ABE), Centres, Centre for Banking and Finance, Cefin. KTH, School of Computer Science and Communication (CSC), Media Technology and Interaction Design, MID.
    Artman, Henrik
    KTH, School of Computer Science and Communication (CSC), Media Technology and Interaction Design, MID.
    A Call for Financially Literate DesignersManuscript (preprint) (Other academic)
    Abstract [en]

    Contemporary Internet banks and other systems for money management are typically designed and evaluated on their usability; a system that is easy to use is considered a good system. However, insights from behavioral finance show many ways in which users of Internet banks are likely to be misled by e.g. certain ways of displaying data, and make the wrong decisions. This paper is a call for researchers and designers of money management systems to learn principles of finance before designing systems that will influence their users’ decisions.

  • 32.
    Heyman, Susanna
    et al.
    KTH, School of Computer Science and Communication (CSC), Media Technology and Interaction Design, MID.
    Artman, Henrik
    KTH, School of Computer Science and Communication (CSC), Media Technology and Interaction Design, MID.
    Computer Support for Financial Advisors and Their Clients: Co-creating an Investment Plan2015In: PROCEEDINGS OF THE 2015 ACM INTERNATIONAL CONFERENCE ON COMPUTER-SUPPORTED COOPERATIVE WORK AND SOCIAL COMPUTING (CSCW'15), Association for Computing Machinery (ACM), 2015, p. 1313-1323Conference paper (Refereed)
    Abstract [en]

    This paper is a workplace study of how financial advisors use their computer systems in advisory meetings with clients, with special focus on the collaborative decision-making. Observations and interviews show that the financial advisors in the study were not much helped by their computer system in visualizing and explaining financial concepts to their clients, and that not all of them trusted the system's decision support feature. Furthermore, client meetings can involve more than one client, which has further implications for the design of financial decision support.

  • 33.
    Holmlid, Stefan
    et al.
    KTH, Superseded Departments, Numerical Analysis and Computer Science, NADA.
    Artman, Henrik
    KTH, Superseded Departments, Numerical Analysis and Computer Science, NADA.
    A tentative model for Usability Procurement2004Conference paper (Refereed)
    Abstract [en]

    In this paper a proposal for a system development model for procurers is presented. The model is aimed at increasing the usability of supplied systems. It is meant to be a supportive tool for any procurer, and is developed from experiences and documented problems in system development. The model is based on three field studies of procurement organizations and their role in the system development process. The model comprises planning, communication, monitoring and evaluation as parallel activities by procurers within any system development project

  • 34.
    Holmlid, Stefan
    et al.
    Linköpings Universitet.
    Artman, Henrik
    KTH, School of Computer Science and Communication (CSC), Human - Computer Interaction, MDI.
    Design management of interaction design: The fourth Art of Management and Organization Conference2008Conference paper (Refereed)
    Abstract [en]

    Traditional product and service industries have developed design management systems over a long period of time (Felber, 1984; Sebastian, 2005). Typically these assume a product development process where (re)production is separate from design. For the software and system development industries, where digital interaction design is the predominant design discipline (Löwgren & Stolterman, 2005) few studies have been done on design management. Studies concerning design management issues for digital interaction design have identified problems for interaction designers to find a stronghold in organizations (Carlshamre & Rantzer, 2000), or characteristics of the software development context that is distinct for management of interaction design (Holmlid, 2006). As their point of departure these studies have taken organizations that develop IT- systems as if they were products. As a contrast, in this paper we expand the current literature by analyzing two studies of design management in an organization that uses software as part of their business process. We claim that for such organizations, design management of digital interaction design primarily is a concern for the operating core and the strategic apex, thus driving and directing the efforts made by support staff and technostructure

  • 35.
    Holmlid, Stefan
    et al.
    Human-centered systems, LiU.
    Artman, Henrik
    KTH, Superseded Departments, Numerical Analysis and Computer Science, NADA.
    Shared Objectives2004Report (Refereed)
  • 36.
    Hultén, Magnus
    et al.
    Linköpings universitet.
    Artman, Henrik
    KTH, School of Computer Science and Communication (CSC), Media Technology and Interaction Design, MID.
    House, David
    KTH, School of Computer Science and Communication (CSC), Speech, Music and Hearing, TMH.
    A model to analyse students’ cooperative ideageneration in conceptual design2018In: International journal of technology and design education, ISSN 0957-7572, E-ISSN 1573-1804, Vol. 28, no 2, p. 451-470Article in journal (Refereed)
    Abstract [en]

    In this article we focus on the co-creation of ideas. Through the use of concepts from collaborative learning and communication theory we suggest a model that will enable the cooperative nature of creative design tasks to emerge. Four objectives of the model are stated and elaborated on in the paper: that the model should be anchored in previous research; that it should allow for collaborative aspects of creative design to be accounted for; that it should address the mechanisms by which new ideas are generated, embraced and cultivated during actual design; and that it should have a firm theoretical grounding. The model is also exemplified by two test sessions where two student pairs perform a time-constrained design task. We hope that the model can play a role both as an educational tool to be used by students and a teacher in design education, but primarily as a model to analyse students' cooperative idea generation in conceptual design.

  • 37. Johansson, B
    et al.
    Artman, Henrik
    KTH, School of Computer Science and Communication (CSC), Human - Computer Interaction, MDI.
    Technology in Crisis Management Systems - ideas and effects2000In: Journal of Research and Problem Solving in Organizational communication special issue pragmatics, Vol. 2, no 3, p. 247-258Article in journal (Refereed)
    Abstract [en]

    This article presents empirically based research on the use of future technology for crisis management. In particular, it sets out to challenge ideas of future technology by contrasting them with examples from current practice with new, high-tech systems in emergency rescue centers and military command and control environments. The following threee dichotomies are singled out: to start with, that between commitment and information storage; secondly, that between silence and transparency; and finally, that between mimetic representation and interpretation of representation. This research points to a contradiction between current system design for crisis management systems and actual work in practice. Generally speaking, it is suggested that the information technology is becoming both a burden and a saver.

  • 38.
    Johansson, Björn
    et al.
    Dpt for Communication Studies, LiU.
    Artman, Henrik
    KTH, Superseded Departments, Numerical Analysis and Computer Science, NADA.
    Waern, Yvonne
    HMI, LiU.
    Technology in Crisis Management Systems - ideas and effects2001In: Document Design, ISSN 1388-8951, Vol. 2, no 3, p. 247-258Article in journal (Refereed)
    Abstract [en]

    This article presents empirically based research on the use of future technology for crisis management. In particular, it sets out to challenge ideas of future technology by contrasting them with examples from current practice with new, high-tech systems in emergency rescue centers and military command and control environments. The following threee dichotomies are singled out: to start with, that between commitment and information storage; secondly, that between silence and transparency; and finally, that between mimetic representation and interpretation of representation. This research points to a contradiction between current system design for crisis management systems and actual work in practice. Generally speaking, it is suggested that the information technology is becoming both a burden and a saver.

  • 39.
    Karlgren, Klas
    et al.
    Karolinska Institutet, Sweden.
    Ramberg, Robert
    Stockholms Universitet, Sweden.
    Artman, Henrik
    KTH, School of Computer Science and Communication (CSC), Media Technology and Interaction Design, MID.
    Designing Interaction: How interaction design students address interaction2016In: International journal of technology and design education, ISSN 0957-7572, E-ISSN 1573-1804, Vol. 26, no 3, p. 439-459Article in journal (Refereed)
    Abstract [en]

    Interaction design is usually described as being concerned with interactions with and through artifacts but independent of a specific implementation. Design work has been characterized as a conversation between the designer and the situation and this conversation poses a particular challenge for interaction design as interactions can be elusive and difficult to describe. Moreover, current trends in interaction design introduce physical materials to a higher degree resulting in even more complex design situations. There is a lack of knowledge about how interaction designers, and especially students, address the very phenomenon of interaction. This study contributes by describing how interaction design students attempt to address aspects of interaction and by presenting an in-depth analysis in the context of an interactionary-type design exercise.

    The quantitative and qualitative findings showed that (1) the design students brought up aspects of interactivity and dynamics through talk and gestures but (2) a comprehensive design idea about interaction did not guide the design work and they were to a little degree engaged in planning sequences of interactions or interaction on a longer time scale; (3) using physical materials disrupted interaction design, and, (4) there was a lack of continuity throughout a design session when addressing interaction compared to how proposals about artifacts were pursued.

    As interaction is the core of interaction design, the findings are discussed in terms of how the immaterial design materials may “talk back” to designers. Practical strategies for how the observed phenomena could be constructively addressed within interaction design education are suggested.

  • 40.
    Lantz, Ann
    et al.
    KTH, School of Computer Science and Communication (CSC), Human - Computer Interaction, MDI (closed 20111231).
    Artman, Henrik
    KTH, School of Computer Science and Communication (CSC), Human - Computer Interaction, MDI (closed 20111231).
    Ramberg, Robert
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Interaction Design as Experienced by Practitioners2005In: Nordic Design Research Conferences, 2005Conference paper (Refereed)
    Abstract [en]

    In this paper the questions `what is interaction design´ and `what does interaction design mean to interaction designers´, are posed. We both look at the way people from within university/academia discuss interaction design as well as how people who label themselves interaction designers understand the area and describe their own practice. The empirical material presented is based on an interview study and a series of workshops. In the data three perspectives on interaction design emerged. This study illuminates that people who label themselves interaction designers assume a more holistic view on their endeavour for making interactive systems usable, they also describe their practice as being more progressive- and design oriented rather than construction- or usability oriented. In their work, respondents report on having acted almost as if they were project leaders, having an insight into the whole design process. Interaction designers build a repertoire of solutions and methods are reused.

  • 41.
    Markensten, Erik
    et al.
    Antrop.
    Artman, Henrik
    KTH, School of Computer Science and Communication (CSC), Human - Computer Interaction, MDI (closed 20111231).
    Bridging the gap: Redefining early in user-centereddesign2009In: Acquisition of Usable IT-systems: Acquisition projects to reflect on / [ed] Artman, H., Lindquist, S., Holmlid, S., Lantz, A., Svartling, A., Dovhammar, U., KTH Royal Institute of Technology, 2009, p. 50-70Chapter in book (Refereed)
    Abstract [en]

    One of the most common problems we face as usabilityprofessionals today is that of not being involved earlyenough, or not having the desired impact on thesystems development. In this paper we propose onereason for this: we who work in client-supplier relationsin contract- and in-house development mayunconsciously only be seeking solutions from a supplierperspective, where “early involvement” marks thebeginning of the supplier’s engagement.In this paper we propose that usage-centered designmay instead be viewed as a tool for clients to definewhat system to purchase, and what requirements areappropriate for both the business as a whole and forthe individual users. We present a model for workingwith User-Centered Design (UCD) in procurement anddescribe two cases that followed this work model.The results from the case studies suggest that thisapproach deals effectively with issues of earlyinvolvement and integration of user requirements insystems development. The clients in the case studiesvalued the UCD work and based their forthcomingsystems development on it. In addition to being able to integrate a UCD perspective before a contract for thedevelopment was signed, several other benefits wereapparent, including an integration of business and userrequirements and improved communication amongstakeholders. We discuss some of the preconditions formaking this approach successful, based on experiencesfrom the two case studies.This approach requires us to reconsider the role of UCDin systems development. We believe a change willcome, but slowly, since it challenges establishedconceptions in UCD.

  • 42.
    Markensten, Erik
    et al.
    KTH, Superseded Departments, Numerical Analysis and Computer Science, NADA.
    Artman, Henrik
    KTH, Superseded Departments, Numerical Analysis and Computer Science, NADA.
    Crossing the border: Redefining Early in User-Centred Design.Manuscript (preprint) (Other academic)
    Abstract [en]

    One of the most common problems we face as usability professionals today is that of not being involved early enough, or not having the desired impact on the systems development. In this paper we propose that one reason for this may be that we in client-supplier relations in contract- and in-house development unconsciously only seek solutions from a supplier perspective, where “early involvement” marks the beginning of the supplier’s engagement. In this paper we propose that usage-centered design may instead be viewed as a tool for clients to define what system to purchase, and what requirements that are appropriate for both the business as a whole, and for the individual users. We present a model how to work with User-Centered Design (UCD) in procurement and describe two case studies that followed this work model. The results from the case studies suggest that this approach effectively deals with issues of early involvement and integration of user requirements in systems development. The clients in the case studies valued the UCD work and based their forthcoming systems development on it. Apart from integrating a UCD perspective before a contract for the development was signed, a number of other benefits were accomplished, including an integration of business and user requirements and a facilitated communication among stakeholders. We discuss some of the preconditions for this approach to be successful, based on experiences from the two case studies. This approach requires us to reconsider the role of UCD in systems development. We believe a change will come, but slowly, since it challenges established conceptions in UCD.

  • 43.
    Markensten, Erik
    et al.
    KTH, Superseded Departments, Numerical Analysis and Computer Science, NADA.
    Artman, Henrik
    KTH, School of Computer Science and Communication (CSC), Human - Computer Interaction, MDI.
    Procuring a usable system using unemployed personas2004In: ACM International Conference Proceeding Series, Tampere, 2004, Vol. 82, p. 13-22Conference paper (Refereed)
    Abstract [en]

    This case study examines a procurement project where the Swedish National Labor Market Administration (AMV) hired usability consultants in order to redesign their website for employment exchange. The user centered design process was part of a larger project to define how the website could be reorganized to better support new organizational goals. The project was managed by a procurement group that had already defined the organizational requirements for the website. They hired the usability consultants to learn about user requirements and to specify an information architecture and design. The usability company suggested a process with a user research phase and an iterative design phase. The primary deliverables would be personas and an evaluated prototype. The results demonstrate how the user centered design process can effectively be used by active procuring organizations as a bridge between abstract organizational requirements and concrete systems requirements. Tools such as personas and prototypes helped the procurers to understand and prioritize among requirements, as well as to communicate their work to the organization. These tools will be used in the continued work to specify and develop the system.

  • 44. Persson, Jenny
    et al.
    Stockhaus, Anna
    KTH, Superseded Departments, Numerical Analysis and Computer Science, NADA.
    Gulliksen, Jan
    Department of Information Technology, Human-Computer Interaction, Uppsala University.
    Artman, Henrik
    KTH, Superseded Departments, Numerical Analysis and Computer Science, NADA.
    Genomlysning av Skatteverkets Verksamhets och IT-strategi2004Report (Refereed)
  • 45. Ramberg, R.
    et al.
    Artman, Henrik
    KTH, Superseded Departments, Numerical Analysis and Computer Science, NADA.
    Sundholm, H.
    Ceratto-Pargman, T.
    Creative Collaboration with Representations: A case study of Interaction Design in an Interactive Space2004In: Proceedings of SIG-Computer Supported Cooperative Learning (SIG-CSCL), 2004Conference paper (Refereed)
    Abstract [en]

    This paper focuses on the concepts of creativity and representations produced in the context of collaborative design. More specifically, on the interplay between collaborative creation of sketches (design proposals), and argumentation and negotiation processes taking place in the design activity. The question raised in this paper is how sketches produced during a design session reflect and mediate dialogues and argumentation in the design activity and how the sketches feed into new ones. We are also interested in finding out how the characteristics presented by the artefacts in use permit coming to creative interactions. The concepts of "action context"- and "target context representations" are introduced and used to illustrate shifts of focus during a design session. We have studied a group of students working on a design task in an interactive space for two weeks. The purpose of the study was to investigate how an environment meant to support collaborative work and learning support collaborative and creative learning of interaction design. The results obtained indicate that students attending a course on interaction design often ignored, forgot or at least did not pay enough attention to target representations. Furthermore the results suggest that "action context representations" to a large extent occupy student activities as a result of either complex technology or as a result of the students thrust to do something instrumental. We suggest that technological support for collaborative learning of design should have some kind of reminder of the mapping, or interplay, of design proposals and the target context representation.

  • 46.
    Ramberg, Robert
    et al.
    Stockholms universitet .
    Artman, Henrik
    KTH, School of Computer Science and Communication (CSC), Media Technology and Interaction Design, MID.
    Karlgren, Klas
    KI.
    Designing Learning Opportunities in Interaction Design: Interactionaries as a means to study and teach student design processes2013In: Designs for Learning, ISSN 1654-7608, Vol. 6, no 1-2, p. 30-56Article in journal (Refereed)
    Abstract [en]

    Learning by practice, apprenticeship and paradigmatic examples have been prime paths for learning within interaction design. These have been criticized for being time-consuming and costly, not being implementable in academic contexts. In this article we suggest and evaluate a pedagogical model to address these problems in design teaching and learning. Results from a time-constrained collaborative design exercise, a so-called “interactionary”, are presented. Student design work is analyzed using the framework of learning design sequences. Analysis of the primary transformation unit shows that interactionaries reveal patterns in student design work. Materials are used mainly to document design ideas rather than as a design material to further investigate design ideas and aspects of interaction. In the critiquing sessions, regarded as the secondary transformation unit, many issues hardly addressed during the design work were brought up. Thus, the designers continued to develop their design proposal primed by critique presented by the reviewers.

  • 47.
    Sundholm, Hillevi
    et al.
    SU, DSV.
    Artman, Henrik
    KTH, Superseded Departments, Numerical Analysis and Computer Science, NADA.
    Ramberg, Robert
    SU, DSV.
    Backdoor Creativity: Technological support and Collaborative Creativity2004In: Proceedings of Conference on the Design of Cooperative Systems (COOP 2004) / [ed] F.Darses, Zarate, P., Zackland, M., 2004Conference paper (Refereed)
  • 48.
    Sundholm, Hillevi
    et al.
    KTH, Superseded Departments, Computer and Systems Sciences, DSV.
    Ramberg, Robert
    KTH, Superseded Departments, Computer and Systems Sciences, DSV.
    Artman, Henrik
    KTH, Superseded Departments, Numerical Analysis and Computer Science, NADA.
    Learning Conceptual Design: Collaborative Activities with Electronic Whiteboards2004In: CADE2004 Web Proceedings of Computers in Art and Design Education Conference / [ed] M. Agger Eriksen., L. Malmborg, J. Nielsen, 2004Conference paper (Refereed)
    Abstract [en]

    This case study reports on collaborative design of an interactive artifact. The team works in the iLounge, which is designed and built with the purpose of supporting co-located collaborative work. iLounge is equipped with several horizontal large screens, called Smart boards, where the team members can make their contributions available to all others. We have studied how the students learn to use the electronic whiteboards in order to express their ideas, how the electronic whiteboards support them when making their conceptual design, and how they express themselves when using them. The results presents how whiteboards serve as a collective memory of earlier discussions and negotiations, it also gives the users opportunities for re-negotiation and re-representation of design proposals.

  • 49.
    Swartling, Anna
    et al.
    KTH, School of Computer Science and Communication (CSC), Human - Computer Interaction, MDI.
    Artman, Henrik
    KTH, School of Computer Science and Communication (CSC), Human - Computer Interaction, MDI.
    Dovhammar, Ulrika
    KTH, School of Computer Science and Communication (CSC), Human - Computer Interaction, MDI.
    A Game of Usability: Visualising responsibility for Usability Through a Football Metaphor2009In: Acquisition of Usable IT-systems: Acquisition projects to reflect on / [ed] Artman, H., Lindquist, S, 2009, p. 21-39Chapter in book (Refereed)
    Abstract [en]

    Systems development is such a complex and dynamic process that those involved in it can neglect or even ignore the issue of the system’s usability. Like most complex processes, systems development requires several actors to collaborate and coordinate several more or less dependent activities. Most models of systems development do not capture the dynamics of complex systems development; in particular, they often ignore the complexity of inter-organizational negotiations and responsibilities. Given these problems, we suggest that metaphors present an alternative approach for analyzing these processes. In this paper we use the metaphor of a football game to visualize how usability is handled and understood by a large Swedish governmental organization that specializes in complex systems procurement. Our point of departure was 25 interviews with several stakeholders, both outside and inside the organization. In our first analysis, we saw actors in the procurement process pass usability issues on to each other. This led us to conduct a metaphorical analysis, which makes it possible to see things from a new perspective. The football metaphor highlights how actors in two organizations—the procurer and the developer—cooperate as well as compete. In addition to analyzing structural aspects, such as rules and tactics, 22 that govern the systems development process, we assign and discuss relevant roles to correspond with those in a football game. The approach illustrates how usability is systematically neglected.

  • 50.
    Swartling, Anna
    et al.
    KTH, School of Computer Science and Communication (CSC), Numerical Analysis and Computer Science, NADA.
    Dovhammar, Ulrika
    KTH, School of Computer Science and Communication (CSC), Numerical Analysis and Computer Science, NADA.
    Artman, Henrik
    KTH, School of Computer Science and Communication (CSC), Numerical Analysis and Computer Science, NADA.
    Arvola, Mattias
    Dept. of Computer and Information Science, LiU.
    Förstudie om FMVs roll i Försvarets beställningsprocess2005Report (Refereed)
12 1 - 50 of 56
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