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  • 1.
    Börjesson Rivera, Miriam
    et al.
    KTH, School of Computer Science and Communication (CSC), Centres, Centre for Sustainable Communications, CESC. KTH, School of Architecture and the Built Environment (ABE), Sustainable development, Environmental science and Engineering, Environmental Strategies Research (fms).
    Cupitt, Rebekah
    KTH, School of Computer Science and Communication (CSC), Media Technology and Interaction Design, MID. KTH, School of Computer Science and Communication (CSC), Centres, Centre for Sustainable Communications, CESC.
    Henriksson, Greger
    KTH, School of Computer Science and Communication (CSC), Centres, Centre for Sustainable Communications, CESC. KTH, School of Architecture and the Built Environment (ABE), Sustainable development, Environmental science and Engineering, Environmental Strategies Research (fms).
    Meetings, practice and beyond: Environmental sustainability in meeting practices at work2013In: Nachhaltigkeit in der Wirtschaftskommunikation / [ed] Martin Nielsen, Iris Rittenhofer, Marianne Grove Ditlevsen, Sophie Esmann Andersen, Irene Pollach, Wiesbaden: Springer Fachmedien Wiesbaden , 2013, p. 159-190Chapter in book (Refereed)
    Abstract [en]

    The study shows how the employees at a large transnational telecom company understand and accommodate the implemented travel and meeting policies that regulate business communication. This involves looking at employee decisions on when, how and why to hold meetings. The subsequent understandings of meetings and their practice is formed through negotiation and the formation of a ‘social matrix of workplace communication (meetings)’(Bateson & Reusch 2009). This social matrix and its contexts are analysed from the perspective of environmental sustainability of office work practice. The basis for this is the recent implementation of company-wide restrictions on travel aiming to encourage the use of mediated meetings instead of travel for face-to-face meetings. Some issues that emerge are shared meanings of meetings, more specifically the perceived importance of the physical meeting in a workplace where telephone meetings were the norm. This shows that even if the technological possibilities for mediated meetings and by extension a more flexible work practice exist, they are not regarded as default but seen as complementary to conventional work practices. The need to find a balance in between mediated and physical meetings comes across as a recurring theme in both interviews and policy documents.  As a result the ongoing negotiation of which meetings are deemed necessary to be held in person and thereby requiring travel, is embedded within TeliaSonera employees' notions that face-to-face meetings are better and more efficient than mediated meetings. Subsequently the collective view that mediated meetings are not as successful as face-to-face meetings becomes a central to the character of workplace communication. This negotiation is carried out on an individual level as well as on a more organisational level. When carried out on an organisational level these negotiations occur in policy documents which can sometimes contradict employee perspectives and are equally subject to contextual factors (cf. Kogg 2002). Other related issues present in the empirical data are the blurring of the divide between work and home in relation to the changes in work practices and information and communication technology (ICT).

  • 2.
    Cupitt, Rebekah
    KTH, School of Computer Science and Communication (CSC), Media Technology and Interaction Design, MID.
    Make difference: Deafness and video technology at work2017Doctoral thesis, monograph (Other academic)
    Abstract [en]

    Video meetings are a regular part of work at Swedish television’s editorial for programming in Swedish Sign Language (SVT Teckenspråk). In the process of creating television programming in Swedish Sign Language, SVT employees communicate with and through technologies. This ethnographic exploration of video meetings at SVT Teckenspråk presents how deafness is reconfigured between hearing, interpreters, and video meeting technology within the context of a public service organisation. Concepts such as technology, meetings, organisations, and visuality are re-formulated from within the context of SVT Teckenspråk and interpreted using feminist and queer theory frameworks. These re-examined concepts are embedded in the history of SVT Teckenspråk and presented as part of the everyday way of holding video meetings. Technologies and people become intertwined and co-constitutive as moments of video meetings are subsequently understood not as human-technology ‘interactions’ but as intra-actions. Using empirical examples of video meetings collected during fieldwork, this thesis evinces how the materialities of video meeting technology relate to the ways in which deafness is or is not enacted, embodied, and co-constituted. Deafness is accordingly framed not as disability, but as a way of being - one that is founded on a different language, culture, and way of seeing. This emically-derived notion of being deaf impacts understandings and acts of video meetings at SVT Teckenspråk. Yet it is through people’s material intra-actions with technologies that notions of deafness emerge which run counter to ways of being deaf which SVT Teckenspråk employees’ (hearing and deaf alike) work hard to establish. Once technologies and the meanings co-created through people’s intra-actions with them are made visible, these same technologies disable rather than enable; making difference rather than making a difference.

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  • 3.
    Cupitt, Rebekah
    KTH, School of Computer Science and Communication (CSC), Media Technology and Interaction Design, MID. KTH, School of Computer Science and Communication (CSC), Centres, Centre for Sustainable Communications, CESC.
    Phantasms collide: Navigating video-mediated communication in the Swedish workplace2013In: Global Media Journal : Australian Edition, ISSN 1835-2340, E-ISSN 1835-2340, Vol. 7, no 1, p. 247-272Article in journal (Refereed)
    Abstract [en]

    Global telecommunications companies sell new technologies and services that aim to increase communication possibilities. This case study of one Swedish telecommunications company (‘the Company’), examines how employee notions of video-mediated communication are embedded social meanings. These social meanings are purposefully linked to notions of efficiency in the workplace, the environment, corporate social responsibility and economic gain. Through advertisements, slogans, in-house incentive programs and company policies, the Company has achieved what could be described as a shift in employee attitudes towards working using video-mediated communication (VMC) – so-called video meetings. The shift is however, far from comprehensive and this consciously constructed understanding of video-mediated communication co-exists and conflicts with multiple other meanings – explicit, implicit and purposefully ignored. Often moral dilemmas arise as personal wellbeing in the short-term conflicts with corporate sales targets, budget restrictions and environmental goals to ‘save the planet’. By detailing these different understandings and their inter-relations, the complex and purposed nature of video-mediated communication phantasms in a global telecommunications company emerges.

  • 4.
    Cupitt, Rebekah
    et al.
    University College London, UK.
    Forstorp, Per-Anders
    Linkopings Universitet, Sweden.
    Lantz, Ann
    KTH, School of Electrical Engineering and Computer Science (EECS), Human Centered Technology, Media Technology and Interaction Design, MID.
    Visuality Without Form: Video-Mediated Communication and Research Practice Across Disciplinary Contexts2019In: Qualitative Inquiry, ISSN 1077-8004, E-ISSN 1552-7565, Vol. 25, no 4, p. 417-431Article in journal (Refereed)
    Abstract [en]

    Visuality is a concept that crosses boundaries of practice and meaning, making it an ideal subject for interdisciplinary research. In this article, we discuss visuality using a fragment from a video meeting of television producers at Swedish Television’s group for programming in Swedish Sign Language. This example argues for the importance of recognizing the diversity of analytical and practice-derived visualities and their effect on the ways in which we interpret cultures. These different visualities have consequences for the methods and means with which we present scholarly research. The role of methods, methodology, and analysis of visual practices in an organizational and bilingual setting are key. We explore the challenges of incorporating deaf visualities, hearing visualities, and different paradigms of interdisciplinary research as necessary when visibility, invisibility, and their materialities are of concern. We conclude that in certain contexts, breaking with disciplinary traditions makes visible that which is otherwise invisible.

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