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  • 1.
    Andersson, Birger
    et al.
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Bider, I.
    Johannesson, Paul
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Perjons, Erik
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Towards a formal definition of goal-oriented business process patterns2005In: Business Process Management Journal, ISSN 1463-7154, E-ISSN 1758-4116, Vol. 11, no 6, p. 650-662Article in journal (Refereed)
    Abstract [en]

    Purpose - Organizations of today are becoming ever more focused on their business processes. This has resulted in an increasing interest in using best practices for business process re-engineering. Two problems arise in connection to using best practices: how to find a best practice that suits particular purposes, and how to ensure that the process from the best practice has the same nature as the process under re-engineering. The purpose of this paper is to address these issues. Design/methodology/approach - The paper suggests using business process patterns, i.e. relatively high level business process models, for making near formal comparison of business processes. The paper analyzes widespread modeling techniques to find out which of them suits the task of building patterns for comparison. Based on this analysis, the state-flow modeling technique is chosen and first steps towards formal definition of business process patterns based on this technique are suggested. Findings - A pattern is defined based on the notions of state space, goal, as a surface in the state space, and valid movements towards the goal. A thinkable procedure of constructing patterns is demonstrated on two real-life examples. A hypothetical procedure for comparing process is suggested but it still needs to be verified in practice. Originality/value - The originality of the paper is the way the patterns are formulated and the underlying model, the state-flow view of processes, upon which the patterns are founded.

  • 2.
    Andersson, Birger
    et al.
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Bider, I
    Perjons, Erik
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Business process support as a basis for computerized knowledge management2005In: PROFESSIONAL KNOWLEDGE MANAGEMENT / [ed] Althoff, KD; Dengel, A; Bergmann, R; Nick, M; RothBerghofer, T, BERLIN: SPRINGER-VERLAG BERLIN , 2005, Vol. 3782, p. 542-553Conference paper (Refereed)
    Abstract [en]

    One of the major factors behind the less successful implementations of computerized knowledge management systems (KMS) is lack of motivation to use such a system on behalf of the end-users. To create such a motivation, i.e., achieve usability, a computerized KMS should be integrated with a business process support (BPS) system and provide three main functionalities: (1) provide a process context, (2) gather automatically experience-based knowledge, and (3) provide an active generalized knowledge base. Such an integrated KMS/BPS can be built using a state-oriented view on business processes. The paper describes a version of a system built according to this view. The system fully implements the first two functionalities, the third one being under development. The system is currently installed at a pilot site. Research work in progress includes creating a formal language for representing an active generalized knowledge base, and investigating the impact of the introduction of an integrated KMS/BPS on the pilot organization.

  • 3.
    Andersson, Birger
    et al.
    KTH, Superseded Departments, Numerical Analysis and Computer Science, NADA.
    Bider, I
    Perjons, Erik
    KTH, Superseded Departments, Numerical Analysis and Computer Science, NADA.
    Integration of business process support with knowledge management - A practical perspective2004In: PRACTICAL ASPECTS OF KNOWLEDGE MANAGEMENT, PROCEEDINGS, BERLIN: SPRINGER , 2004, Vol. 3336, p. 227-238Conference paper (Refereed)
    Abstract [en]

    For knowledge management to be of use in an organization, it should be seamlessly incorporated in everyday business activities. Large parts of an organization's activities, especially on the operational level, are structured around business processes. Therefore, knowledge management needs to be integrated with these processes, which means that a computerized system that supports business processes should also support knowledge management. This paper reports on the experiences of implementing an integrated business process support system and knowledge management system into an organization. The implementation is the subject of a research project. The project's objective is to work out techniques for developing integrated process and knowledge management systems, and investigate effects of introducing such a system in operational practice, e.g., effects on productivity, internal cooperation, and democracy in organizational life.

  • 4. Bider, Ilia
    et al.
    Johansson, Lena
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Perjons, Erik
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Striy, Alexey
    Activation of knowledge in an integrated business Process Support/Knowledge Management System2006In: Practical Aspects of Knowledge Management, Proceedings / [ed] Reimer, U; Karagiannis, D, 2006, Vol. 4333, p. 13-24Conference paper (Refereed)
    Abstract [en]

    The paper is devoted to the issue of activation of knowledge in automated Knowledge Management Systems (KMS). According to the authors, activation of knowledge means that a system, based on the knowledge stored in it, automatically suggests a solution appropriate for a task at hand and/or guards against the user invoking inappropriate solutions. The paper discusses activation of knowledge, first, in general, and then, in a more specific manner, while applying general concepts to an integrated Business Process Support and Knowledge Management System (BPS/KMS) that is based on the state-oriented view on business processes. Activation of knowledge in such a system is done through rules of planning. The paper presents a classification of such rules, which is based on deontic logic concepts, and shows how rules of different categories can be used for activation of knowledge. The discussion is illustrated by an example already implemented in a working system. Some details of the current implementation of rules of planning are also presented in the paper.

  • 5.
    Henkel, Martin
    et al.
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Johannesson, Paul
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Perjons, Erik
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Zdravkovic, Jelena
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Value and goal driven design of e-services2007In: ICEBE 2007: IEEE International Conference on e-Business Engineering: Workshops: SOAIC 2007; SOSE 2007; SOKM 2007; Hong Kong; 24 October 2007 through 26 October 2007, 2007, p. 295-303Conference paper (Refereed)
    Abstract [en]

    E-services are used as the cornerstones for modeling interaction points of cooperating IT systems, within and between enterprises. So far, research and development of e-services have mainly focused on an operational perspective, such as the development of standards for message exchanges and service coordination. However, on a strategic level, the success of e-services depends on its ability to work as a catalyst for the business values that are being exchanged. In this paper, we present an approach that utilize value and goal models as the foundation for designing e-services. The approach can be used to strategically ensure that the developed e-services support the desired business values for involved actors. A case study from the Swedish health sector is used to ground and apply the presented approach.

  • 6.
    Henkel, Martin
    et al.
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Perjons, Erik
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Zdravkovic, Jelena
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Domeij, Christer
    OOPix AB.
    Appehl, Gunnar
    OOPix AB.
    A value-based foundation for service modelling2006In: Proceedings of ECOWS 2006: 4th European Conference on Web Services: Zurich; 4 December 2006 through 6 December 2006, 2006, p. 129-137Conference paper (Refereed)
    Abstract [en]

    A broader use of e-services for cross enterprise collaboration requires the services to be analysed and designed with a clear business focus. From a business perspective, the e-services must support the primary values that an organization strives for. From an operational perspective, the e-services must be devised such that they support the day-to-day activities in the business. In this paper, we report on an effort to use value models and "service process models" as the foundation for analysis and design of e-services. Value models facilitate the exploration of new e-services, whereas service process models relate e-services to specific activities in an organization's business processes. We elicited a set of principles and models for analysis and design of e-services, and we discussed the experiences of practicing the principles in a project from the health sector. Having a well-defined alignment of software and business values provides benefits for service requirement gathering, service identification and service validation.

  • 7.
    Johannesson, Paul
    et al.
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Perjons, Erik
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Value driven KPI design for health care2010Conference paper (Refereed)
    Abstract [en]

    A core component in any welfare society is an equal and efficient health care system. Large resources are spent on health care, but a number of problems still remain, such as deficiencies in service quality and long patient queues. A main reason behind these problems is the complexity of health care organisations which make them difficult to govern. One possible approach for improving the governance and management of health care organisations is the use of performance management, which is a management approach aiming at optimising the performance of an organisation. The main instrument in performance management is the Key Performance Indicator (KPI). However, designing effective KPIs is a complex and time consuming task that requires substantial efforts. Therefore, there is a need for methods and tools that assist organisations in designing KPIs. This paper proposes a value driven method for identifying patient oriented KPIs. The method is illustrated using a case study in eye health care.

  • 8.
    Johannesson, Paul
    et al.
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Perjons, Erik
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Wangler, Benkt
    Åhlfeldt, Rose- Mharie
    Design solutions for interoperability using a process manager2006In: Interoperability of Enterprise Software and Applications / [ed] Konstantas, D; Bourrieres, JP; Leonard, M; Boudjlida, N, 2006, p. 397-408Conference paper (Refereed)
    Abstract [en]

    The healthcare domain is in urgent need for solutions to making clinical and administrative systems, possibly belonging to different healthcare units, interoperable and hence making them deliver timely and correct information as needed in particular situations. Process manager technology allows making all actors (humans or information systems) involved in healthcare processes communicate along these processes. This paper argues that process manager technology is essential for achieving interoperability in healthcare, but that some serious problems need to be overcome to realise its full potential. A number of design solutions to address these problems are proposed.

  • 9.
    Juell-Skielse, Gustaf
    et al.
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Perjons, Erik
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Improving E-Government through Benefit Analysis and Value Modeling2009In: 2009 IEEE 33RD INTERNATIONAL COMPUTER SOFTWARE AND APPLICATIONS CONFERENCE, VOL. 1, New York: IEEE , 2009, p. 332-339Conference paper (Refereed)
    Abstract [en]

    Sweden is a precursor in e-government and development of municipal e-services. For example, the Swedish government has announced a national action plan for fast development of e-government using e-services and workflow systems for effective public administration. However, introducing e-government is a complex process including many different actors with different goals: public organizations with a complex combination of economic and non-economic goals, citizens and private organizations with different relations to the public organization, and IT vendors, offering different tools and techniques to develop and maintain e-services. In order to implement a right mix of e-services in the public sector, the benefits and costs of different e-services, and combinations of e-services, for all involved actors need to be investigated. In this paper, two established approaches for value analysis, Peng and Value modeling, are combined. Peng is a participative, bottom-up approach for identifying and estimating benefits and costs for IT-investments, while Value modeling is a top-down approach for analyzing economic viability of an entire net-work of actors. The aim of this paper is to demonstrate the application of the combined approach using a case study from the municipality of Jarfalla, a suburb of Stockholm. The results show that value analysis can be improved by combining these two models. The results also initiated an important discussion in the municipality of Järfalla on how to realize the potential values of a new e-service.

  • 10.
    Perjons, Erik
    et al.
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Wangler, B.
    Åhlfeldt, R.-M.
    Efficient and secure process and IT integration in healthcare using process manager technology2005In: Proceedings of the 4th International Conference on Business Informatics Research, BIR 2005, University of Skövde , 2005, no 2, p. 87-96Conference paper (Refereed)
    Abstract [en]

    This paper presents a method based on process manager technology for making all actors (humans or information systems) involved in healthcare processes to communicate along these processes. The method utilizes straightforward and yet executable process diagrams. Furthermore, the paper suggests a number of additional features to the method that may cater for the representation of security and quality requirements, as well as enhanced efficiency of the healthcare processes.

1 - 10 of 10
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Cite
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  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
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  • en-US
  • fi-FI
  • nn-NO
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