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  • 1.
    Andersson, Birger
    et al.
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Bergholtz, Maria
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Edirisuriya, A.
    Ilayperuma, T.
    Jayaweera, P.
    Johannesson, Paul
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Zdravkovic, Jelena
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Enterprise sustainability through the alignment of goal models and business models2008In: CEUR Workshop Proc., 2008, p. 73-87Conference paper (Refereed)
    Abstract [en]

    Business modelling can be used as a starting point for business analysis. The core of a business model is information about resources, events, agents, and their relations. The motivation of a business model can be found in the goals of an enterprise and those are made explicit in a goal model. This paper discusses the alignment of business models with goal models and proposes a method for constructing business models based on goal models. The method assists in the design of business models that conform to the explicit goals of an enterprise. Main benefits are clear and uniform goal formulations, well founded business model designs, and increased traceability between models.

  • 2.
    Andersson, Birger
    et al.
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Bergholtz, Maria
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Edirisuriya, A.
    Ilayperuma, T.
    Johannesson, Paul
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Zdravkovic, Jelena
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Using strategic goal analysis for enhancing value-based business models2007In: BUSITAL 2007 - 2nd International Workshop on Business/IT Alignment and Interoperability, Workshop at the 19th International Conference on Advanced Information Systems Engineering, CAiSE 2007, 2007Conference paper (Refereed)
    Abstract [en]

    Lately business models have been recognized as a foundation for design of operational business processes. The motivation of a business model can be found in the goals of an enterprise which are made explicit in a goal model. This paper discusses the alignment of business models with goal models and proposes a method for constructing business models based on goal models. The method is based on a template and rules based approach. The outputs are business models that conform to the explicit goals of an enterprise. Main benefits are uniform goal formulations, well founded business model designs, and increased traceability between the models. A case study from the health sector is used to argument the way we ground and apply our proposed method.

  • 3.
    Andersson, Birger
    et al.
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Bergholtz, Maria
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Edirisuriya, Ananda
    Ilayperuma, T.
    Jayaweera, P.
    Johannesson, Paul
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Zdravkovic, Jelena
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Aligning goal models and business models2008In: CEUR Workshop Proc., 2008, p. 13-16Conference paper (Refereed)
    Abstract [en]

    This paper has argued that for an enterprise to be sustainable its operational processes should be aligned to its strategic goals. We have focused on a part of the complex issue of business and IT alignment by addressing the problems of aligning business models with goal models and a method for this was proposed. The method approach offers a number of benefits: clear and uniform goal model formulation, well founded business model design, and traceability between models.

  • 4.
    Andersson, Birger
    et al.
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV. Department of Computer and Systems Sciences, Stockholm University, Sweden.
    Bergholtz, Maria
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV. Department of Computer and Systems Sciences, Stockholm University, Sweden.
    Grégoire, B.
    Johannesson, Paul
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV. Department of Computer and Systems Sciences, Stockholm University, Sweden.
    Schmitt, M.
    Zdravkovic, Jelena
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV. Department of Computer and Systems Sciences, Stockholm University, Sweden.
    From business to process models: A chaining methodology2006Conference paper (Refereed)
    Abstract [en]

    In this paper we discuss the problem of how to go from a business model to a process model in a systematic way. Business models are economic models used for business analysis, while process models capture low-level business activities and their coordination. We propose a method that starts with a business model where the main actors and their relationships are identified. This forms a basis for design of a final process model. Processes are described in terms of patterns stored in a pattern library.

  • 5.
    Andersson, Birger
    et al.
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Johannesson, Paul
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Zdravkovic, Jelena
    Aligning goals and services through goal and business modelling2009In: Information Systems and E-Business Management, ISSN 1617-9846, E-ISSN 1617-9854, Vol. 7, no 2, p. 143-169Article in journal (Refereed)
    Abstract [en]

    E-services are used as the cornerstones for modelling interaction points of cooperating IT systems, within and between enterprises. So far, research and development of e-services have mainly focused on an operational perspective, such as the development of standards for message exchanges and service coordination. However, on a strategic level, the success of e-services depends on their ability to work as a medium for the exchange of business values. In this paper, we present an approach that utilizes goal and business models as the foundation for designing e-services. The approach can be used to ensure that the developed e-services support the desired goals and business values of involved actors. A case study from the Swedish health care sector is used to ground and apply the presented approach.

  • 6.
    Edirisuriya, Ananda
    et al.
    Stockholm Univ, Dept Comp & Syst Sci, SE-16440 Kista, Sweden..
    Zdravkovic, Jelena
    KTH.
    Aligning Goal and Value Models for Information System Design2009In: E-TECHNOLOGIES-INNOVATION IN AN OPEN WORLD / [ed] Babin, G Kropf, P Weiss, M, SPRINGER-VERLAG BERLIN , 2009, p. 126-+Conference paper (Refereed)
    Abstract [en]

    The success of process-aware information systems and web services heavily depends on their ability to work as catalysts for the business values that are being exchanged in a business model. The motivation of a business model can be found in the goals of an enterprise which are made explicit in a goal model. From the IT perspective, goal and business models form part of a chain of models, ending with an information system model. Thereby, analyzing and establishing the alignment of business models with goal models is a starting task on the way to a business-aware information system. This paper discusses the alignment of value-based business models with system-oriented goal models. The result is a set of transformation rules between the two models. A case study from the health sector is used to argument the way we ground and apply our contribution.

  • 7. Edirisuriya, Ananda
    et al.
    Zdravkovic, Jelena
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Goal support towards Business Processes Modelling2008In: IIT: 2008 INTERNATIONAL CONFERENCE ON INNOVATIONS IN INFORMATION TECHNOLOGY    , NEW YORK: IEEE , 2008, p. 559-563Conference paper (Refereed)
    Abstract [en]

    Enterprises employ goal models and process models in running their businesses, as well as when building information systems. A goal model is used to model the interests, intentions and strategies of different stakeholders. A process model is used to describe organizational business processes. An enterprise can benefit from using goal models to motivate the decisions when constructing process models. There are a number of comprehensive and accepted goal modelling languages, such as Business Motivation Model, i*, and KAOS. The purpose of the paper is to compare these goal modelling languages in the context of business process engineering.

  • 8.
    Henkel, Martin
    et al.
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Johannesson, Paul
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Perjons, Erik
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Zdravkovic, Jelena
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Value and goal driven design of e-services2007In: ICEBE 2007: IEEE International Conference on e-Business Engineering: Workshops: SOAIC 2007; SOSE 2007; SOKM 2007; Hong Kong; 24 October 2007 through 26 October 2007, 2007, p. 295-303Conference paper (Refereed)
    Abstract [en]

    E-services are used as the cornerstones for modeling interaction points of cooperating IT systems, within and between enterprises. So far, research and development of e-services have mainly focused on an operational perspective, such as the development of standards for message exchanges and service coordination. However, on a strategic level, the success of e-services depends on its ability to work as a catalyst for the business values that are being exchanged. In this paper, we present an approach that utilize value and goal models as the foundation for designing e-services. The approach can be used to strategically ensure that the developed e-services support the desired business values for involved actors. A case study from the Swedish health sector is used to ground and apply the presented approach.

  • 9.
    Henkel, Martin
    et al.
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Perjons, Erik
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Zdravkovic, Jelena
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Domeij, Christer
    OOPix AB.
    Appehl, Gunnar
    OOPix AB.
    A value-based foundation for service modelling2006In: Proceedings of ECOWS 2006: 4th European Conference on Web Services: Zurich; 4 December 2006 through 6 December 2006, 2006, p. 129-137Conference paper (Refereed)
    Abstract [en]

    A broader use of e-services for cross enterprise collaboration requires the services to be analysed and designed with a clear business focus. From a business perspective, the e-services must support the primary values that an organization strives for. From an operational perspective, the e-services must be devised such that they support the day-to-day activities in the business. In this paper, we report on an effort to use value models and "service process models" as the foundation for analysis and design of e-services. Value models facilitate the exploration of new e-services, whereas service process models relate e-services to specific activities in an organization's business processes. We elicited a set of principles and models for analysis and design of e-services, and we discussed the experiences of practicing the principles in a project from the health sector. Having a well-defined alignment of software and business values provides benefits for service requirement gathering, service identification and service validation.

  • 10.
    Henkel, Martin
    et al.
    KTH, Superseded Departments, Computer and Systems Sciences, DSV.
    Zdravkovic, Jelena
    KTH, Superseded Departments, Computer and Systems Sciences, DSV.
    Architectures for Service-oriented Processes2004In: Procedings of the Nordic Conference on Web Services (NCWS'04): Växsjö, Sweden, November 22-23, 2004, 2004Conference paper (Refereed)
    Abstract [en]

    By the use of Web Service technologies and the Internet it is possible to lay the foundation for virtual value chains that cross enterprise boundaries. As the number of services and their interaction grow, it is evident that the flow of message exchange between services needs to be coordinated in a structured way. Executable process languages such as BPEL are proposed as an instrument for the coordination of services. Executable processes must be designed such that they solve technical coordination problems as well as provide a fundament for organizations to manage and monitor the progress of the business. In this paper we examine how the design of executable processes is affected by both technical and business issues. Furthermore, we examine a set of architectures that enable the use of executable processes to cater to both business and technical needs. We provide fundamental guidelines on how to apply the architectures.

  • 11.
    Henkel, Martin
    et al.
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Zdravkovic, Jelena
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Supporting Development and Evolution of Service-Based Processes2005In: ICEBE 2005: IEEE International Conference on e-Business Engineering: Beijing; 18 October 2005 through 21 October 2005, 2005, p. 647-656Conference paper (Refereed)
    Abstract [en]

    When designing executable enterprise processes, the alignment between business and technical requirements is still one of the central problems. Process specifications obtained from the pure business perspective commonly cannot be executed "as-is" due to constraints of information systems given in the form of existing software services. In this paper we introduce several concepts targeted towards aligning business processes and service-based systems. The notion of realization levels is introduced to discern the level of business conformance. Furthermore, a model of system constraints is introduced to guide the developer to process realizations with high business conformance. By. the combined use of the concepts, structured development and evolution of process realizations is enabled by continuous tracking of the alignment between business and the supporting technology.

  • 12.
    Henkel, Martin
    et al.
    KTH, Superseded Departments, Computer and Systems Sciences, DSV.
    Zdravkovic, Jelena
    KTH, Superseded Departments, Computer and Systems Sciences, DSV.
    Johannesson, Paul
    KTH, Superseded Departments, Computer and Systems Sciences, DSV.
    Service-Based Processes: Design for Business and Technology2004In: ICSOC '04: Proceedings of the Second International Conference on Service Oriented Computing: New York City, NY; 15 November 2004 through 19 November 2004 / [ed] Aiello M., Aoyama M., Curbera F., Papazoglou M.P., 2004, p. 21-29Conference paper (Refereed)
    Abstract [en]

    Composition of software services is a fundamental part in supporting enterprise business processes. Designed properly, executable processes can be used to closely support business processes by the integration of existing software services. In order to support business processes the design of the executable process must closely follow the business events and activities, as perceived by business actors. However, the design must also consider technical issues such as limitations in existing technology and systems. In this paper we examine how technical system constraints influence the realization of business processes. Based on this examination we present a set of realization types that describes the transformation from a business process into its realization as an executable process. We also propose design criteria that need to be adhered to in order to cater to both business and technical needs.

  • 13.
    Ilayperuma, Tharaka
    et al.
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Zdravkovic, Jelena
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Exploring business value models from the inter-organizational collaboration perspective2010In: Proceedings of the 2010 ACM Symposium on Applied Computing, 2010, p. 99-105Conference paper (Refereed)
    Abstract [en]

    From a strategic enterprise perspective, the success of e-services depends on their ability to work as a medium for the exchange of business values. Thus, there is a need to be able to describe and analyze business collaborations in a structured way, in order to identify the needs and appropriate offerings of the participating actors. To model business collaborations, business value models are increasingly used. However, a question remains - how to systematically create value models in order to identify the offerings of the involved actors, while spanning the whole life-cycle of a business collaboration? In this study we propose a method for designing more exploratory business models with a focus to how: (a). consumers classify values, and (b). the values are elicited in different phases of business collaboration life-cycle. A case study from the Swedish health care sector is used to ground and apply the presented method.

  • 14. Ilayperuma, Tharaka
    et al.
    Zdravkovic, Jelena
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Modelling business transactions from the value and collaboration perspective2009In: CEUR Workshop Proceedings, 2009Conference paper (Refereed)
    Abstract [en]

    Business collaborations between actors encompass different business objectives, such as making product awareness, buying or selling specific products or goods, providing post-sale services, and so forth. Thereby, a clear identification of required business transactions is vital for modeling complex business collaboration, as well as for their further implementation with IT systems. Although value-oriented approaches are used to model businesses, a question remains about how to systematically identify business transactions and the values exchanged by these transactions. In this paper we propose a method for creating more exploratory business models using a defined class of business transaction as a basis for identifying the exchanged values spanning entire collaboration life-cycles.

  • 15.
    Ilayperuma, Tharaka
    et al.
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Zdravkovic, Jelena
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Value-Based Risk Management for Web Information Goods2009In: INFORMATION SYSTEMS, TECHNOLOGY AND MANAGEMENT-THIRD INTERNATIONAL CONFERENCE: ICISTM 2009 / [ed] Prasad SK; Routray S; Khurana R; Sahni S, 2009, Vol. 31, p. 64-75Conference paper (Refereed)
    Abstract [en]

    Alongside with the growth of the World Wide Web, the exchange of information goods is tremendously increasing. Some information has entertainment value, and some has business value, but regardless of that, more and more people are willing to pay for information. Business models have become a common technique for representing the value exchanges among the actors involved in a business constellation. In this study, we utilize the notion of the business model to investigate and classify risks on the value of information goods and further, to propose adequate risk mitigation instruments.

  • 16.
    Kabilan, Vandana
    et al.
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Zdravkovic, Jelena
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Johannesson, Paul
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Using multi tier contract ontology to deduce contract workflow models for enterprise process interoperability2005In: CEUR Workshop Proceedings, 2005Conference paper (Refereed)
    Abstract [en]

    Ontologies are being proposed as a medium for affecting enterprise application integration. Though it is widely accepted that ontologies can support inter- enterprise interoperability, the exact nature and extent to which ontology may be useful is uncertain. We promote the use of ontology in a two-fold way: first, as a knowledge base for fostering human-to-human shared understanding; second, as 'Interlingua' for promoting human-to-machine as well as semantics-to-execution specification. The proposed concept is described using a case scenario in the realm of legal business contracts, followed by their integration to the business domain, with an objective to model contract compliant business process models. With the case, we illustrate the use of Multi-Tier Contract Ontology (MTCO) to deduce a high level, partial business process model named the Contract Workflow Model (CWM). Such a model, from the business process perspective, may be used as a skeleton for designing internal business processes for each individual contracting party, or for mapping to existing processes.

  • 17. Mojtahed, V.
    et al.
    Andersson, Birger
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Kabilan, Vandana
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Zdravkovic, Jelena
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    BOM++, a semantically enriched BOM2008In: Simul. Interoperability Stand. Organ. - Simul. Interoperability Workshop Spring, Workshop Pap., 2008, p. 315-326Conference paper (Refereed)
    Abstract [en]

    The Defence Conceptual Modelling Framework (DCMF) is the Swedish Defence Research Agency's (FOI) proposal to deal with conceptual modelling in the military domain. The vision of the DCMF is to enable composability, interoperability and reuse of knowledge for modelling and simulation. The final products, the conceptual models, are called Mission Space Models (MSMs), following the original CMMS proposal (proposed by the US DoD). However, the representation formalisation for the MSMs is still under research. To find a suitable representation template we are currently investigating several proposals of which the Base Object Model (BOM) is one. In this paper, we introduce two different proposals for semantic enhancements of BOM for enabling representation of the MSM conceptual models.

  • 18.
    Shahzad, Khurram
    et al.
    KTH, School of Information and Communication Technology (ICT), Communication: Services and Infrastucture, Software and Computer Systems, SCS.
    Zdravkovic, Jelena
    Stockholm University.
    A Decision-based Approach to Business Process Improvement2010In: 2010 IEEE International Conference On Systems, Man And Cybernetics (SMC 2010), 2010Conference paper (Refereed)
    Abstract [en]

    Business process management (BPM) has become an important instrument to help enterprises in achieving their goals. Analysis and improvement of processes is a significant phase in the BPM Iifecycle - it focuses on studying and evaluating processes for identifying problems and eliciting potential improvements. A possible approach to analyze processes is to use business process intelligence, which employs data warehouse and data mining technologies. However, using a warehouse as a basis for deciding on process improvements is a complex task. In this paper, we define a decision-oriented model accompanied with a method, which facilitates the use of data warehouses for process analysis and improvements. Also, we refer to few example scenarios from the healthcare sector to demonstrate the proposed approach.

  • 19.
    Shahzad, Khurram
    et al.
    KTH, School of Information and Communication Technology (ICT), Software and Computer systems, SCS.
    Zdravkovic, Jelena
    Stockholm University.
    Process warehouses in practice: a goal-driven method for business process analysis2012In: Journal of Software Maintenance and Evolution: Research and Practice, ISSN 1532-060X, E-ISSN 1532-0618, Vol. 24, no 3, p. 321-339Article in journal (Refereed)
    Abstract [en]

    Process analysis and improvement, one of the core phases in the business process management life cycle, is reaching the top of the agenda for many enterprises and organizations. An emerging approach to analyzing business processes involves the use of process-oriented data warehouses to collect information about executed processes to enable their detailed analysis and thereby provide bases for possible improvements. However, very little work has been carried out on employing business orientation in the design and utilization of a process warehouse. The approach presented in this study addresses that limitation by proposing a method that relates business goals to the information from the warehouse. To do so, we start by defining a desired goal structure that concerns an existing business process. The obtained goal model is firstly utilized for scoping and designing a corresponding data model for a process warehouse, and further for retrieving the information from the warehouse to examine the fulfillment of the goals of interest. The key benefits of the proposed method are the provision of the relevant and accurate business process information as well as tracing the process-related goals to the process execution data and further to the analysis of the process. As validation of the proposed method, we develop a prototype, and a healthcare process is used as an illustrative example. Also, to demonstrate the method quality, we perform an experiment on the effectiveness of the information access and retrieval.

  • 20. Weigand, H.
    et al.
    Johannesson, Paul
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Andersson, Birger
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Bergholtz, Maria
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Edirisuriya, Ananda
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Ilayperuma, Tharaka
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Zdravkovic, Jelena
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Value-based service design based on a general service architecture2008In: CEUR Workshop Proc., 2008, p. 88-103Conference paper (Refereed)
    Abstract [en]

    Service-oriented architectures are the upcoming business standard for realizing enterprise information systems, thus creating a need for analysis and design methods that are truly service-oriented. Most research on this topic so far takes a software engineering perspective. For a proper alignment between the business and the IT, a service perspective at the business level is needed as well. In this paper, definitions of "service" are analyzed, resulting in a set of models for the service concept. On the basis of this service architecture, a service design method is proposed and applied to a case from the literature. The design method capitalizes on existing value modeling approaches.

  • 21.
    Zdravkovic, Jelena
    KTH, Superseded Departments, Computer and Systems Sciences, DSV.
    Concepts of Flexibility for Efficient Integration of B2B Processes2004In: ON THE MOVE TO MEANINGFUL INTERNET SYSTEMS 2004: OTM 2004 WORKSHOPS, PROCEEDINGS, 2004, p. 431-443Conference paper (Refereed)
    Abstract [en]

    Business-to-Business (B2B) e-commerce is emerging as trading parties are attempting to integrate electronically, to automate exchange of their services. To be able to collaborate, enterprise processes must expose compatible public behavior. It is a common need for a company to collaborate a business with many partners. A problem is that, even agreeing on information to be exchanged, the partners usually expose different requirements for protocol and logic of interactions. Therefore, it becomes necessary for companies to redesign process models to accommodate to a new partner. As the result, the company must engage considerable resources for designing and verifying new process specifications, as well as for maintaining them. In this paper, we propose a framework for flexible modeling of enterprise processes, to support a larger scale of B2B integrations. The proposal is based on a set of concepts of flexibility that enable partial process specifications, depicting thus a wider scope of business scenarios that a company is willing to conform in a B2B context. The complete process specification is made after B2B parties agree on a strict public protocol and enforced by runtime transformations. The proposed framework for flexible process modeling is aimed to speed up integration of partner processes as it increases ability for process matching without requiring changes in their design.

  • 22.
    Zdravkovic, Jelena
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Process Integration for the Extended Enterprise2006Doctoral thesis, comprehensive summary (Other academic)
    Abstract [en]

    In many industries today, the speed and costs with which new products are delivered to customers provide the basis for competitive advantage. Electronic business (e-business) is a concept that shortens the “time to market” and enables transacting at lower costs. Currently, one of the main limitations in the exploitation of e-business is the lack of efficient Information System (IS) integration, both in intra- and cross-enterprise environments. Intra-enterprise integration is complex, as the business needs and the underlying information systems do not evolve in accordance. In the cross-enterprise context, transparent system integration is hardly achievable due to the incompatibility of the services of the involved partners. This means that the future success of the integration depends heavily on the possibilities offered in terms of interoperability among the involved enterprises. The Business Process Management (BPM) discipline addresses this challenge, as processes have been recognized as key mechanisms through which most intra- and cross-enterprise interactions take place. The development of methods for successful integration of process models is one of the essential issues for the use of the BPM approach in the application and evolution of e-business.

    In this thesis, we address two topics in the area of business process management: 1) intra-enterprise process integration which concerns alignment between the internal business processes and information systems enclosed in the form of software services and 2) cross-enterprise integration which concerns coordination of the internal business processes of an enterprise with the processes of its suppliers, intermediaries, or customers. The goal of the thesis is to add theoretical and applicable knowledge to the field of business process management by using the proposed approaches for improvement of process integration in intra- and cross-enterprise contexts.

  • 23.
    Zdravkovic, Jelena
    et al.
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Henkel, Martin
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Enabling Flexible Modeling of Service-Based Processes2005In: International Journal of IT and ManagementArticle in journal (Other academic)
    Abstract [en]

    When designing executable enterprise processes the assumption of a transparent integration with existing systems is unrealistic. These systems, represented by software services, may impose various constraints. Using a process description framework, in this paper we examine how the design of executable business processes is affected by technical issues. Furthermore, we examine rules to which system designers should adhere to when designing services, to enable a larger scope of “as-is” realizations of business processes.

  • 24.
    Zdravkovic, Jelena
    et al.
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Henkel, Martin
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Flexible realization of business processes using existing services2006In: ICEIS 2006: Proceedings of the Eighth International Conference on Enterprise Information Systems, 2006, p. 165-172Conference paper (Refereed)
    Abstract [en]

    When realizing executable business process models, in most situations process specifications collide with specific properties of existing services. In this paper we propose an approach for relaxation of the business process specification to enable flexible integration between the process and existing services. The approach is based on the notion of visibility, which allows a categorized relaxation of the process specification by not requiring every process state to be distinguished after the process is realised with existing services. The categories of visibility presented in this paper are applied by indicating flexible elements in the process design phase. The presented approach stimulates the alignment between business processes and existing services, facilitating a larger scale of transparent process realisations.

  • 25.
    Zdravkovic, Jelena
    et al.
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Henkel, Martin
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Johannesson, Paul
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Moving from business to technology with service-based processes2005In: IEEE Internet Computing, ISSN 1089-7801, E-ISSN 1941-0131, Vol. 9, no 3, p. 73-81Article in journal (Refereed)
    Abstract [en]

    In most organizations, business process realizations must be aligned with existing systems,which can impose specific requirements. Currently, however, there is no way to track the alignment between business processes and corresponding technical implementations. The authors' proposed framework offers a systematic way to classify and assess technical realizations of business processes.

  • 26.
    Zdravkovic, Jelena
    et al.
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV. Stockholm University, Sweden.
    Ilayperuma, Tharaka
    Exploring business value models for e-service design2010In: Model-Driven Domain Analysis and Software Development: Architectures and Functions, IGI Global, 2010, p. 232-253Chapter in book (Refereed)
    Abstract [en]

    Contemporary enterprises face strong pressures to increase competitiveness by engaging in alliances of several kinds. In a rapidly increasing degree, traditional organizational structures evolve towards online business using modern ICT - such as the Internet, semantic standards, process- and service-oriented architectures. For efficient applications of inter-organizational information systems, the alignment between business and ICT is a key factor. At the ICT level, Web services are used as the cornerstones for modeling the interaction points of Web applications. So far, development of Web services has focused on a technical perspective, such as the development of standards for message exchanges and service coordination. Thereby, business concepts, such as economic values exchanged among the cooperating actors, cannot be traced in Web service specifications. As a consequence, business and ICT models become difficult to keep aligned. To address this issue, the authors propose a MDA-based approach for design of software services which may be implemented using Web services and Web service coordinations. The proposal focuses on a value-explorative analysis and modeling of business services at the CIM level, and model transformations using UML 2 to the PIM level, by utilizing well-defined mappings.

  • 27.
    Zdravkovic, Jelena
    et al.
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Ilayperuma, Tharaka
    Exploring REA and Open-edi business frameworks for service modeling2010In: CEUR Workshop Proceedings, 2010, p. 106-119Conference paper (Refereed)
    Abstract [en]

    Contemporary business collaborations foster enterprises to make their offerings available to partners and consumers as e-services. In this setting, high-level enterprise models, such as business models, provide an economically aware perspective for elicitation of business services, and thereby, e-services. Recently, REA and Open-edi business frameworks have been jointly considered to provide the Open-edi Business Transaction Ontology (OeBTO) for exploring concepts, relationships and actors involved in business collaborations. In this study, we use these frameworks and supporting architectures to propose a service-centric business model. From a model-based development perspective, the model that we propose is intended to be transformed to a system-centric service model, and further to Web service specifications and coordinations. The purpose of this study is primarily aimed toward an explorative and business-founded identification of services. An example from the insurance business sector is used to argument the way we ground and apply our proposed method.

  • 28.
    Zdravkovic, Jelena
    et al.
    KTH, Superseded Departments, Computer and Systems Sciences, DSV.
    Johannesson, Paul
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Cooperation of Processes through Message Level Agreement2004In: ADVANCED INFORMATION SYSTEMS ENGINEERING, PROCEEDINGS, 2004, p. 564-579Conference paper (Refereed)
    Abstract [en]

    E-Business is constantly growing as organizations are trying to integrate electronically in order to automate exchange of information and services. To construct inter-organizational processes, the involved enterprises must agree on ways how to invoke process services on the business partner's system. A problem is that existing processes are so diverse in protocols, activity and message forms that it is impossible to start collaboration without comprehensive adaptations. In this paper, we propose a framework for interoperation of processes, which is based on requirements for equivalence of document exchanges. We argue that this level of equivalence is sufficient to enable existing enterprise processes to collaborate without internal redesign. The proposed framework is aimed to facilitate process collaboration by using a mediator layer to perform necessary adaptations, while minimizing requirements for process similarity.

  • 29.
    Zdravkovic, Jelena
    et al.
    KTH. Stockholm University, Sweden.
    Kabilan, Vandana
    KTH. Stockholm University, Sweden.
    Contract-based exception handling process patterns2008In: Information Systems and E-Business Technologies, Springer, 2008, Vol. 5, p. 531-543Conference paper (Refereed)
    Abstract [en]

    Use of ontologies in enterprise modeling is extensively increasing. Two emerging uses are (a) making implicit domain explicit, and (b) facilitating interoperability between information system applications. For the first case, conceptual models play a key role. The domain of our interest is contractual obligations which are to be realized by enterprise business processes of the involved parties. A problem is that processes are not typically capable to handle diverse non-successful paths of contract executions. The main reason for this lies in the lack of a knowledge base for identifying possible exceptions and the procedures for handling them. To enable acquiring of this knowledge base, in this paper we propose the use of ontology for exception handling in business processes, where the exceptions are conceptualized to match to possible contract violations. The ontology is utilized for forming of autonomous process patterns for exception handlings, which extend the core processes to enable full realizations of vast contract requirements.

  • 30. Zdravkovic, Jelena
    et al.
    Kabilan, Vandana
    Enabling Business Process Interoperability Using Contract Workflow Models2005In: ON THE MOVE TO MEANINGFUL INTERNET SYSTEMS 2005: COOPIS, DOA, AND ODBASE, PT 1, PROCEEDINGS, 2005, p. 77-93Conference paper (Refereed)
    Abstract [en]

    Business transactions are governed by legally established contracts. Contractual obligations are to be fulfilled by executing business processes of the involved parties. To enable this, contract terms and conditions need to be semantically mapped to process concepts and then analyzed for compliance with existing process models. To solve the problem, we propose a methodology that, using a layered contract ontology, deduces contract requirements into a high-level process description named Contract Workflow Model (CWM). By applying a set of transformation rules, the CWM is then compared for compliance with existing, executable process models. By the use of its concepts, the methodology enables comprehensive identification and evolution of requirements for interoperability of processes of the contracting parties.

  • 31.
    Zdravkovic, Jelena
    et al.
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Zikra, Iyad
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
    Ilayperuma, Tharaka
    An MDA method for service modeling by formalizing REA and open-edi business frameworks with SBVR2011In: 4th IFIP WG 8.1 Working Conference on Method Engineering, ME 2011, 2011, p. 219-224Conference paper (Refereed)
    Abstract [en]

    Business frameworks offer great opportunities of communication between people for working on the enterprise system engineering processes, as well as for eliciting services that the enterprise can offer in collaboration contexts. However, these kinds of frameworks, such as Resource-Event-Agent and Open-edi, recently unified in Open-edi Business Ontology (OeBTO), lack formal representations. This fact considerably limits their use in system development, particularly in model-driven development methods where the efficiency of transformations is of great importance. In this paper we suggest a formalization of OeBTO using OMG's standard Semantics of Business Vocabulary and Business Rules (SBVR), as a method for creating a service-centric business model. This makes it possible to provide the necessary formal logic foundation to allow automatic processing of the business model and its transformation to a system-level service model. An example from the bank loan business sector is used to argument the application of the method.

  • 32.
    Zdravkovic, Jelena
    et al.
    KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV. University of Gävle, Sweden .
    Östman, A.
    An agile method for automated provisioning of the geographical information in public services2008In: Proceedings of the Urban and Regional Data Management - UDMS Annual 2007, 2008, p. 319-331Conference paper (Refereed)
    Abstract [en]

    Lately we face broad emergence of the efforts for automation of business assets across organization boundaries in the form of electronic services (e-services). In the public services for spatial information provisioning, there is a strong need to improve efficiency of the current services by automating them in a uniform way across the country (Sweden) and further within the EU. However, a number of obstacles prohibits a comprehensive automation of the existing business services in a short run - for instance, the lack of schema standards for spatial concepts discourage digitalization of documents, whereas complexity of geographic maps depress their direct use by ordinary users. On the other side, ubiquity of the Web and increasing customer demands for obtaining services with the highest possible convenience, foster design of e-services in a short time. Following this, in this paper, we propose a method for an iterative approach to service automation. Using business goal analysis we identify the overall needs for the automation and then, in accordance to the present obstacles, we assess an appropriate level of automation. In a next iteration, i.e. when the goal model and/or obstacles are about to change, the service design is updated, and if needed, re-assessed from the economic perspective. The key aim of our approach is to foster a simple and step-wised automation of services for spatial information management, with possibilities for further iterative-based improvements. A case study from the domain of provisioning building permissions is used to ground and apply our proposed approach.

1 - 32 of 32
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