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  • 1.
    Berggren, Björn
    et al.
    KTH, School of Architecture and the Built Environment (ABE), Centres, Centre for Banking and Finance, Cefin.
    Fili, Andreas
    KTH, School of Architecture and the Built Environment (ABE), Centres, Centre for Banking and Finance, Cefin.
    Lundahl, Nicolaus
    KTH, School of Architecture and the Built Environment (ABE), Centres, Centre for Banking and Finance, Cefin.
    Silver, Lars
    KTH, School of Architecture and the Built Environment (ABE), Centres, Centre for Banking and Finance, Cefin.
    Conflicts in business angel networks: An evolutionary perspective2007Conference paper (Other academic)
  • 2.
    Berggren, Björn
    et al.
    KTH, School of Architecture and the Built Environment (ABE), Real Estate and Construction Management, Banking and Finance. KTH, School of Architecture and the Built Environment (ABE), Centres, Centre for Banking and Finance, Cefin.
    Lundahl, Nicolaus
    KTH, School of Architecture and the Built Environment (ABE), Real Estate and Construction Management, Banking and Finance. KTH, School of Architecture and the Built Environment (ABE), Centres, Centre for Banking and Finance, Cefin.
    Silver, Lars
    KTH, School of Architecture and the Built Environment (ABE), Real Estate and Construction Management, Banking and Finance. KTH, School of Architecture and the Built Environment (ABE), Centres, Centre for Banking and Finance, Cefin.
    Vegholm, Fatima
    KTH, School of Architecture and the Built Environment (ABE), Real Estate and Construction Management, Banking and Finance. KTH, School of Architecture and the Built Environment (ABE), Centres, Centre for Banking and Finance, Cefin.
    Bankers finansiering av små och medelstora företag2009In: Finanssektorns rolli samhällsbyggandet / [ed] Eriksson, Kent och Söderberg, Inga-Lill, SparbanksAkademin , 2009, 1, p. 50-55Chapter in book (Other academic)
  • 3.
    Berggren, Björn
    et al.
    KTH, School of Architecture and the Built Environment (ABE), Centres, Centre for Banking and Finance, Cefin.
    Lundahl, Nicolaus
    KTH, School of Architecture and the Built Environment (ABE), Centres, Centre for Banking and Finance, Cefin.
    Silver, Lars
    KTH, School of Architecture and the Built Environment (ABE), Centres, Centre for Banking and Finance, Cefin.
    Vegholm, Fatima
    KTH, School of Architecture and the Built Environment (ABE), Centres, Centre for Banking and Finance, Cefin.
    Crisis management: Entrepreneurship and social capital in local business communities2004Conference paper (Other academic)
  • 4.
    Berggren, Björn
    et al.
    Uppsala University.
    Lundahl, Nicolaus
    KTH, Superseded Departments, Infrastructure.
    Silver, Lars
    Uppsala University.
    Vegholm, Fatima
    KTH, Superseded Departments, Infrastructure.
    Norrtäljeprojektet - En lägesrapport2004Report (Other academic)
  • 5.
    Berggren, Björn
    et al.
    KTH, School of Architecture and the Built Environment (ABE), Real Estate and Construction Management, Banking and Finance. KTH, School of Architecture and the Built Environment (ABE), Centres, Centre for Banking and Finance, Cefin.
    Lundahl, Nicolaus
    KTH, School of Architecture and the Built Environment (ABE), Real Estate and Construction Management, Banking and Finance. KTH, School of Architecture and the Built Environment (ABE), Centres, Centre for Banking and Finance, Cefin.
    Silver, Lars
    KTH, School of Architecture and the Built Environment (ABE), Real Estate and Construction Management, Banking and Finance. KTH, School of Architecture and the Built Environment (ABE), Centres, Centre for Banking and Finance, Cefin.
    Vegholm, Fatima
    KTH, School of Architecture and the Built Environment (ABE), Real Estate and Construction Management, Banking and Finance. KTH, School of Architecture and the Built Environment (ABE), Centres, Centre for Banking and Finance, Cefin.
    The influence of banks' advice to SMEs on customer satisfaction: The case for regulation2010In: International Journal of Services and Operations Management, ISSN 1744-2370, Vol. 7, no 2, p. 200-214Article in journal (Refereed)
  • 6.
    Berggren, Björn
    et al.
    KTH, School of Architecture and the Built Environment (ABE), Centres, Centre for Banking and Finance, Cefin.
    Lundahl, Nicolaus
    KTH, School of Architecture and the Built Environment (ABE), Centres, Centre for Banking and Finance, Cefin.
    Silver, Lars
    KTH, School of Architecture and the Built Environment (ABE), Centres, Centre for Banking and Finance, Cefin.
    Vegholm, Fatima
    KTH, School of Architecture and the Built Environment (ABE), Centres, Centre for Banking and Finance, Cefin.
    You will get what you give: Entrepreneurs' images of their advisors2005Conference paper (Other academic)
  • 7.
    Berggren, Björn
    et al.
    KTH, School of Architecture and the Built Environment (ABE), Real Estate and Construction Management, Banking and Finance. KTH, School of Architecture and the Built Environment (ABE), Centres, Centre for Banking and Finance, Cefin.
    Yildiz Dag, Sussi
    KTH, School of Architecture and the Built Environment (ABE), Real Estate and Construction Management, Banking and Finance. KTH, School of Architecture and the Built Environment (ABE), Centres, Centre for Banking and Finance, Cefin.
    Eriksson, Kent
    KTH, School of Architecture and the Built Environment (ABE), Real Estate and Construction Management, Banking and Finance. KTH, School of Architecture and the Built Environment (ABE), Centres, Centre for Banking and Finance, Cefin.
    Hermansson, Cecilia
    KTH, School of Architecture and the Built Environment (ABE), Real Estate and Construction Management, Banking and Finance. KTH, School of Architecture and the Built Environment (ABE), Centres, Centre for Banking and Finance, Cefin.
    Karolin, Birgitta
    KTH, School of Architecture and the Built Environment (ABE), Real Estate and Construction Management, Banking and Finance. KTH, School of Architecture and the Built Environment (ABE), Centres, Centre for Banking and Finance, Cefin.
    Lundahl, Nicolaus
    KTH, School of Architecture and the Built Environment (ABE), Real Estate and Construction Management, Banking and Finance. KTH, School of Architecture and the Built Environment (ABE), Centres, Centre for Banking and Finance, Cefin.
    Nilsson, Daniel
    Silver, Lars
    KTH, School of Architecture and the Built Environment (ABE), Real Estate and Construction Management, Banking and Finance. KTH, School of Architecture and the Built Environment (ABE), Centres, Centre for Banking and Finance, Cefin.
    Tapper Hoel, Jenni
    KTH, School of Architecture and the Built Environment (ABE), Real Estate and Construction Management, Banking and Finance. KTH, School of Architecture and the Built Environment (ABE), Centres, Centre for Banking and Finance, Cefin.
    Vegholm, Fatima
    KTH, School of Architecture and the Built Environment (ABE), Real Estate and Construction Management, Banking and Finance. KTH, School of Architecture and the Built Environment (ABE), Centres, Centre for Banking and Finance, Cefin.
    Affärer mellan kunder och bank- och finansföretag2006In: Utveckling av kundrelationer i bank- och finansmarknader / [ed] Eriksson, Kent, Studentlitteratur , 2006, 1, p. 13-16Chapter in book (Other academic)
  • 8.
    Lundahl, Nicolaus
    KTH, School of Architecture and the Built Environment (ABE), Centres, Centre for Banking and Finance, Cefin.
    What small firms want: Exploring the antecedents of small firm advisory satisfaction2013Doctoral thesis, comprehensive summary (Other academic)
  • 9.
    Lundahl, Nicolaus
    et al.
    KTH, School of Architecture and the Built Environment (ABE), Centres, Centre for Banking and Finance, Cefin.
    Berggren, Björn
    KTH, School of Architecture and the Built Environment (ABE), Real Estate and Construction Management, Banking and Finance.
    Silver, Lars
    KTH, School of Architecture and the Built Environment (ABE), Real Estate and Construction Management, Banking and Finance.
    Lokala små och medelstora företag: Hur använder de sina styrelser och hur är de sammansatta?2003Conference paper (Refereed)
  • 10.
    Lundahl, Nicolaus
    et al.
    KTH, School of Architecture and the Built Environment (ABE), Centres, Centre for Banking and Finance, Cefin.
    Silver, L.
    Aiming for a perceived partnership in relationship lending: A viable tool for differentiation in financial services?2013In: International Journal of Management and Enterprise Development, ISSN 1468-4330, E-ISSN 1741-8127, Vol. 12, no 4-6, p. 277-295Article in journal (Refereed)
    Abstract [en]

    Technological advances, changed regulations and intense competition are a reality for service providers in various industries. For banks, these changes have mostly served transactional approaches. In addition to being of crucial importance for the economy, small and medium sized enterprises (SMEs) are important customers for banks. SMEs often perceive banks as standardised organisations offering identical products and services. Using concepts such as core services reliability, relational services reliability and customer satisfaction, this study investigates whether aiming for a perceived partnership can be a viable differentiating tool for a service provider in a competitive environment consisting of increasingly larger and standardised institutions. The study's hypotheses were tested by the use of structural equations' modelling on questionnaire responses from 343 Swedish SMEs. The results suggest that service providers aiming for a relationship differentiating them from their competitors must, in addition to provide core services, focus on relationship building interactions.

  • 11.
    Lundahl, Nicolaus
    et al.
    KTH, School of Architecture and the Built Environment (ABE), Centres, Centre for Banking and Finance, Cefin.
    Silver, Lars
    KTH, School of Architecture and the Built Environment (ABE), Centres, Centre for Banking and Finance, Cefin.
    Accepting the unacceptable: Institutional and behavioral patterns in advising small and medium sized firms2005Conference paper (Other academic)
    Abstract [en]

    Although a majority of all small and medium sized enterprises (SMEs) need advice thepreparedness to accept advice among SMEs is often low. In what we call the formalinstitutionalized advice setting the SME owner finds him- or herself in a setting where thedispositions have been set before hand. In this system the main institutional context is that ofstandardization, formalized interaction and bureaucratic interaction processes. In this paperwe investigate how banks, as one of the actors belonging to the formal institutionalized advicesetting, are perceived as advisors by Swedish SMEs. The empirical material upon which ourhypotheses will be tested emanates from a survey targeting the CEOs of 1130 randomlysampled Swedish SMEs with up to 200 employees. A total of 343 surveys were returnedgiving a response rate of 30.4 percent. LISREL, which is a structural equation modelingmethod, was used to analyze the survey data. The findings indicate that the failure of banks,and other actors belonging to the formal institutionalized advice setting, in providing advicecan be found in the type of interaction they conduct with SMEs. These organizations areinstitutionalized in a way that does not correspond well to the type of behavior shown bySMEs. However, these actors have the potential to become better SME advisors. This couldbe achieved if the principles of non-standardization, non-formalization and personalresponsibility were to be advocated and followed by those in charge of SME interaction inthese organizations.

  • 12.
    Lundahl, Nicolaus
    et al.
    KTH, School of Architecture and the Built Environment (ABE), Real Estate and Construction Management, Banking and Finance. KTH, School of Architecture and the Built Environment (ABE), Centres, Centre for Banking and Finance, Cefin.
    Silver, Lars
    KTH, School of Architecture and the Built Environment (ABE), Real Estate and Construction Management, Banking and Finance. KTH, School of Architecture and the Built Environment (ABE), Centres, Centre for Banking and Finance, Cefin.
    Money talks: bör banker engagera sig i kvalificerad rådgivning?2006In: Utveckling av kundrelationer inom bank- och finansmarknader / [ed] Kent Eriksson, 2006, 1, p. 187-210Chapter in book (Other academic)
  • 13.
    Lundahl, Nicolaus
    et al.
    KTH, School of Architecture and the Built Environment (ABE), Centres, Centre for Banking and Finance, Cefin.
    Silver, Lars
    KTH, School of Architecture and the Built Environment (ABE), Centres, Centre for Banking and Finance, Cefin.
    Vegholm, Fatima
    KTH, School of Architecture and the Built Environment (ABE), Centres, Centre for Banking and Finance, Cefin.
    In pursuit of key drivers of customer satisfaction in the SME-bank relationship2008In: Proceedings of the 5th International AGSE Entrepreneurship Research Exchange / [ed] L. Murray Gillin, 2008, p. 671-682Conference paper (Refereed)
    Abstract [en]

    In this study we have used ordinal logictics regression to identify key factors affectingcustomer satisfaction. In particular, the aim is to clarify whether SME satisfaction with theirbank is mainly related to core organisational capabilities of banks or if there is a significantrelationship aspect that needs to be covered as well. In this study we found customersatisfaction to be related to organisational as well as to relational factors. Organisationalfactors such as the banks’ ability to provide financing at reasonble conditions and theperceived focus of the banks on their products were found to affect SMEs satisfaction. Onthe relational dimension we found that personal banking relationship and the perceivedfeeling of customers of being able to turn to their bank also in times of difficulties have apositive effect on SMEs satisfaction.

  • 14.
    Lundahl, Nicolaus
    et al.
    KTH, School of Architecture and the Built Environment (ABE), Centres, Centre for Banking and Finance, Cefin.
    Vegholm, Fatima
    KTH, School of Architecture and the Built Environment (ABE), Centres, Centre for Banking and Finance, Cefin.
    Silver, Lars
    KTH, School of Architecture and the Built Environment (ABE), Centres, Centre for Banking and Finance, Cefin.
    Technical and functional determinants of customer satisfaction in the bank-SME relationship2009In: Managing Service Quality, ISSN 0960-4529, E-ISSN 1758-8030, Vol. 19, no 5, p. 581-594Article in journal (Refereed)
    Abstract [en]

    Purpose - The purpose of this study is to investigate the influence of the technical and functional dimensions of service management on customer satisfaction in the bank-SME relationship. Design/methodology/approach - An ordinal logistic regression analysis is used to examine a total of 221 responses to a questionnaire distributed to small and medium-sized enterprises (SMEs) in Sweden. Findings - Both the technical and the functional dimensions of service management were shown to correlate with customer satisfaction. Thus, SMEs seem to evaluate their banking relationship not only on the basis of the effectiveness and quality of banks' service outcomes but also on the care and manner in which the bankers deliver services. Research limitations/implications - The study shows that relationship variables, such as personal interaction is a strong determinant for customer satisfaction in the bank-SME relationship. Hence, there is a need for banks to focus training on understanding the issues of SMEs on a broader scale rather than solely on the sale of individual products. Originality/value - The study examines both the technical and functional dimensions of service management in the bank-SME relationship. Because most researchers treat ordinal scales as continuous variables, stronger conclusions can thus be drawn from the ordinal regression analysis performed here.

  • 15. Silver, L.
    et al.
    Lundahl, Nicolaus
    KTH, School of Architecture and the Built Environment (ABE), Real Estate and Construction Management, Banking and Finance.
    Berggren, Björn
    KTH, School of Architecture and the Built Environment (ABE), Real Estate and Construction Management, Banking and Finance.
    Revisiting control aversion: The role of financiers in connecting entrepreneurs to the marketplace2015In: Journal of Small Business and Enterprise Development, ISSN 1462-6004, E-ISSN 1758-7840, Vol. 22, no 3, p. 417-432Article in journal (Refereed)
    Abstract [en]

    Purpose – The purpose of this paper is to investigate the effects of small business entrepreneurs’ relinquishment of control aversion and the impact of their interaction with external financiers on market connection. Design/methodology/approach – Questionnaires were sent to the chief executive officers of small businesses in the manufacturing and professional services sectors. A total of 459 valid responses were analyzed in a structural equation model. Findings – The attitude of small business entrepreneurs in relying on financiers’ advice is marked by control aversion. This fear of losing control creates information asymmetry, which in itself leads to decreased financing opportunities for small business entrepreneurs. The results of the study suggest that small firms seeking the aid of financiers will be provided with substantial additional information about the market. Issues pertaining to supply seem to be less relevant than those relating to demand, thus indicating that greater focus should be placed on the investment readiness of small businesses. Originality/value – This study emphasizes the importance of the role of attitudes among SMEs in understanding capital market failure and credit rationing.

  • 16. Silver, L.
    et al.
    Lundahl, Nicolaus
    KTH, School of Architecture and the Built Environment (ABE), Real Estate and Construction Management, Banking and Finance.
    Berggren, Björn
    KTH, School of Architecture and the Built Environment (ABE), Real Estate and Construction Management, Banking and Finance.
    Strategy selection in business-angel networks: Venture-capital strategy and entrepreneurial business-angel strategy2010In: Network Strategies for Regional Growth, Palgrave Macmillan, 2010, p. 185-206Chapter in book (Other academic)
  • 17.
    Silver, Lars
    et al.
    KTH, School of Architecture and the Built Environment (ABE), Centres, Centre for Banking and Finance, Cefin.
    Lundahl, Nicolaus
    KTH, School of Architecture and the Built Environment (ABE), Centres, Centre for Banking and Finance, Cefin.
    Berggren, Björn
    KTH, School of Architecture and the Built Environment (ABE), Centres, Centre for Banking and Finance, Cefin.
    Strategy selection in business angel networks: Venture capital strategy and entrepreneurial business angel strategy2011In: Network strategies for regional growth / [ed] Johanson, M and Lundberg, H., Palgrave Macmillan, 2011, 1, p. 185-206Chapter in book (Other academic)
1 - 17 of 17
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