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  • 1. Barbosa, S.
    et al.
    McEwan, T.
    Palanque, P.
    Tsai, J.
    Wulf, V.
    Winckler, M.
    Prates, R.
    Normand, L. M.
    Gulliksen, Jan
    KTH, Skolan för datavetenskap och kommunikation (CSC), Medieteknik och interaktionsdesign, MID.
    Lazar, J.
    Workshop on Engaging the Human-Computer Interaction Community with Public Policymaking Internationally: Extended Abstract2013Ingår i: Proceeding CHI EA '13 CHI '13 Extended Abstracts on Human Factors in Computing Systems, Association for Computing Machinery (ACM), 2013, Vol. 2013, s. 3279-3282Konferensbidrag (Refereegranskat)
    Abstract [en]

    There is an increasing interest in the intersection of human-computer interaction and public policy. This day-long workshop will examine successes and challenges related to public policy and human computer interaction, in order to provide a forum to create a baseline of examples and to start the process of writing a white paper on the topic.

  • 2.
    Bark, Ida
    et al.
    Teleca Sweden South, Stockholm, Sweden .
    Folstad, Asbjorn
    SINEF ICT, Oslo, Norge.
    Gulliksen, Jan
    Uppsala Universitet.
    Use and usefulness of HCI methods: Results from an exploratory study among Nordic HCI practitioners2006Ingår i: People and Computers XIX - The Bigger Picture / [ed] McEwan, T, Gulliksen, J, Benyon, D, Springer London, 2006, s. 201-217Konferensbidrag (Refereegranskat)
    Abstract [en]

    As an HCI practitioner, it would be of great value to know which methods other HCI practitioners find most useful in different project phases. Also it would be interesting to know whether the type of ICT projects has any effects on HCI practitioners' perception of the usefulness of the methods. This paper presents results from an exploratory survey of HCI practitioners in the Nordic countries conducted in the fall of 2004. 179 of the respondents were usability professionals or UI designers with two or more years of experience. The survey results give insights with regard to whether or not HCI practitioners are included in those project phases regarded as most important. Also it describes which HCI methods that are used in different project phases, and how useful different HCI methods are perceived to be. The study complements existing HCI practitioner survey investigations by an explicit allocation of the HCI methods under consideration to concrete project phases, and by including analyses of group differences between practitioners working with different kinds of development projects.

  • 3. Bernhaupt, R.
    et al.
    Forbrig, P.
    Gulliksen, Jan
    KTH, Skolan för datavetenskap och kommunikation (CSC), Medieteknik och interaktionsdesign, MID.
    Lárusdóttir, M.
    Human-centred software engineering: Third International Conference, HCSE 2010 Reykjavik, Iceland, October 14-15, 2010 Proceedings2010Ingår i: 3rd International Conference on Human-Centred Software Engineering, HCSE 2010, 2010Konferensbidrag (Refereegranskat)
  • 4. Bernhaupt, Regina
    et al.
    Forbrig, Peter
    Gulliksen, Jan
    Dept. for Human Computer Interaction, Uppsala University.
    Wesson, Janet
    4(th) Workshop on Software and Usability Engineering Cross-Pollination: Usability Evaluation of Advanced Interfaces2009Ingår i: HUMAN-COMPUTER INTERACTION - INTERACT 2009, PT II, PROCEEDINGS / [ed] Gross, T; Gulliksen, J; Kotze, P; Oestreicher, L; Palanque, P; Prates, RO; Winckler, M, 2009, s. 954-956Konferensbidrag (Refereegranskat)
    Abstract [en]

    The usability evaluation of advanced interfaces such as intelligent, adaptive and context-aware interfaces presents several challenges. These interfaces need to be evaluated over an extended time period and used in their actual Context Of use, rather than in a laboratory setting. Usability evaluation methods for traditional interactive systems have been extensively researched and are well understood. These methods include heuristic evaluation, usability testing and field studies. The goal of this workshop is to bring together people who are engaged in the design and evaluation of advanced interfaces across different disciplines. The objective is to exchange ideas and techniques relevant to the usability evaluation of advanced interfaces and to establish guidelines for the evaluation of such interfaces that cross-pollinate the different disciplines.

  • 5.
    Boivie, Inger
    et al.
    Uppsala Universitet.
    Gulliksen, Jan
    Uppsala Universitet.
    Göransson, Bengt
    Uppsala Universitet.
    The Lonesome Cowboy - A Study of the Usability Designer Role in Systems Development. Interacting with Computers2006Ingår i: Interacting with computers, ISSN 0953-5438, E-ISSN 1873-7951, Vol. 18, nr 4, s. 601-634Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    This paper reports on an evaluation of the usability designer role as applied in two Swedish systems development organisations. The role was initially defined by us, but evolved in these two organisations. We conducted interviews with usability designers, project managers and a user representative. Our main research question was whether or not the introduction of a usability designer has been successful in terms of changes in the systems development process and the impact the role has had on products, projects and organisations. To some extent, the role has met our expectations and intentions for instance, in helping the usability designers shift their focus towards design, and assume some kind of "users' advocate" role. But in other ways, the role "failed". The usability designers in our study are still facing the kind of problems and obstacles that usability professionals have always had to deal with.

  • 6.
    Borg, Johan
    et al.
    KTH, Skolan för datavetenskap och kommunikation (CSC), Medieteknik och interaktionsdesign, MID.
    Lantz, Ann
    KTH, Skolan för datavetenskap och kommunikation (CSC), Medieteknik och interaktionsdesign, MID.
    Gulliksen, Jan
    KTH, Skolan för datavetenskap och kommunikation (CSC), Medieteknik och interaktionsdesign, MID.
    Accessibility to electronic communication for people with cognitive disabilities: a systematic search and review of empiricla evidence2014Ingår i: Universal Access in the Information Society, ISSN 1615-5289, E-ISSN 1615-5297Artikel i tidskrift (Refereegranskat)
    Abstract [en]

     The purpose of this study was to identify and synthesize measures for accessibility to electronic communication for people with cognitive disabilities by seeking answers to the following research questions: What measures to make electronic  communication accessible to people with cognitive disabilities are evaluated and reported in the scientific literature? What documented effects do these measures have? Empirical studies describing and assessing cognitive accessibility measures were identified by searches of 13 databases. Data were extracted and methodological quality was assessed. Findings were analyzed and recommendations for practice and research were made. Twenty-nine articles with considerable variations in studied accessibility measures, diagnoses, methods, outcome measures, and quality were included. They address the use of Internet, e-mail, telephone, chat, television, multimedia interfaces, texts and pictures, operation of equipment, and entering of information. Although thin, the current evidence base indicates that the accessibility needs, requirements, and preferences of people with cognitive disabilities are diverse. This ought to be reflected in accessibility guidelines and standards. Studies to systematically develop and recommend effective accessibility measures are needed to address current knowledge gaps.

  • 7.
    Borg, Johan
    et al.
    KTH, Skolan för datavetenskap och kommunikation (CSC), Medieteknik och interaktionsdesign, MID.
    Lantz, Ann
    KTH, Skolan för datavetenskap och kommunikation (CSC), Medieteknik och interaktionsdesign, MID.
    Gulliksen, Jan
    KTH, Skolan för datavetenskap och kommunikation (CSC), Medieteknik och interaktionsdesign, MID.
    Kognitiv tillgänglighet till elektronisk kommunikation: En sammanfattning av vetenskapligt utvärderade tillgänglighetsåtgärder2013Rapport (Övrig (populärvetenskap, debatt, mm))
    Abstract [sv]

    Författarna har under perioden januari till augusti 2013 genomfört en systematisk kunskapsöversikt av vetenskapligt utvärderade och rapporterade empiriska studier av tillgänglighet till elektronisk kommunikation för personer med kognitiva funktionshinder. Resultaten av denna studie presenteras på ett förenklat sätt i denna rapport.

  • 8. Cajander, Å.
    et al.
    Larusdottir, M.
    Gulliksen, Jan
    KTH, Skolan för datavetenskap och kommunikation (CSC), Medieteknik och interaktionsdesign, MID.
    Existing but not explicit - The user perspective in scrum projects in practice2013Ingår i: Human-Computer Interaction – INTERACT 2013: 14th IFIP TC 13 International Conference, Cape Town, South Africa, September 2-6, 2013, Proceedings, Part III, Springer, 2013, nr PART 3, s. 762-779Konferensbidrag (Refereegranskat)
    Abstract [en]

    Agile software development processes are becoming more common, but this does not mean that the user perspective in the development is catered for. It has its challenges to integrate the users' aspects in Scrum projects in practice. In order to better understand these challenges we have interviewed IT professionals using Scrum focusing on four different areas: responsibility for the user perspective, emphasis on usability and user experience through documentation, usability activities with users and the organisational and contextual settings for emphasizing the user perspective. Results show that the responsibility for the user perspective is unclear in Scrum projects, and that often the user perspective is neither discussed nor described in the projects. However, the user perspective is often present through informal feedback used to understand the context of use and inform design for example. Finally the paper presents implications for working with the user perspective in Scrum projects.

  • 9.
    Cajander, Åsa
    et al.
    Uppsala Universitet.
    Boivie, Inger
    Uppsala Universitet.
    Gulliksen, Jan
    Uppsala Universitet.
    Management perspectives on usability in a public authority: a case study2006Ingår i: Proceedings of the 4th Nordic conference on Human-computer interaction: changing roles, ACM New York , 2006, s. 38-47Konferensbidrag (Refereegranskat)
    Abstract [en]

    In trying to understand the problem of poor usability in computer-supported work, this article looks at management and their perspective on usability in a public authority. What are their underlying basic values, assumptions and attitudes? Why do managers interpret usability as they do, and what are the consequences for the organization and for usability? The empirical basis is an interpretive case study where 19 semi-structured interviews were conducted. Results indicate that usability is interpreted differently, depending on the formal roles of informants. Furthermore, a majority of the informants express personal, but limited, responsibility for usability. Moreover, we found that basic values are based on an instrumental view of work where efficiency and economy are important constituents. We identified that even though users participate in IT development, they have no formal responsibility or authority. They have become IT workers in that they perform highly technical tasks such as integral testing.

  • 10.
    Cajander, Åsa
    et al.
    Uppsala Universitet.
    Boivie, Inger
    Guide Redina AB.
    Gulliksen, Jan
    Uppsala Universitet.
    Usability and Users’ Health Issues in Systems Development: Attitudes and Perspectives2008Ingår i: Maturing Usability: quality in software, interaction and value / [ed] E Law, E Hvannberg, G Cockton, London: Springer London, 2008, s. 243-266Kapitel i bok, del av antologi (Refereegranskat)
    Abstract [en]

    Poor usability and hence a stressful work situation is still a severe problem in computer-supported work, despite efforts to increase the focus on these issues. Consequently, Sweden has a high level of sick rates, particularly in the civil service sector, and some problems relating to inadequate IT systems with poor usability. In this chapter, we aim at understanding attitudes about and practices for integrating usability and users’ health issues in systems development. Quality in value—i.e. users’ well-being, productivity, and user satisfaction—is shaped by attitudes and perspectives underpinning discourse in systems development. These attitudes and perspectives are embedded in the methods, models, and representations used in systems development, as well as in discourse and action. In our qualitative study, data was collected through semistructured interviews with 127 informants, and in a case study of an ongoing project in one organization. During analysis of data, we identified problems with attitudes and perspectives about users and their work, such as the strong focus on automation, efficiency, and surveillance of work, which shaped the development of new technology and ultimately shapes the work situation of the user. Furthermore, we identified that the work of civil servants was frequently discussed in terms of simple steps and procedures that can be predefined and automated in accordance with clearly defined rules and regulations. Finally, we suggest user-centered design and field studies to address the problems and to improve the understanding of the users’ needs and work practices in development projects.

  • 11.
    Cajander, Åsa
    et al.
    Uppsala Universitet.
    Eriksson, Elina
    Uppsala Universitet.
    Gulliksen, Jan
    Uppsala Universitet.
    Evaluating Procurement, Usability and Off-the-Shelf Office Software2007Ingår i: COST294-MAUSE Workshop Downstream Utility: The Good, the Bad, and the Utterly Useless Usability Evaluation Feeback / [ed] Effie L-C Law, Marta Kristín Lárusdóttir, Mie Nörgaard, 2007, s. 25-29Konferensbidrag (Refereegranskat)
    Abstract [en]

    Off-the-shelf office software has lately been receivingincreasing attention in Sweden. This experience reportillustrate different perspectives on a usability evaluation ofthe procurement process and the off-the-shelf softwaresystem. This study was part of a long-term action researchproject in a large government organization. Data wascollected through documents, interviews, and participatoryobservations. This paper describes how the usabilityevaluation was carried out, how the context of the usabilityevaluation changed during these weeks and finally discussand interpret why the stakeholders experienced theevaluation as useful. The usability evaluation was found tobe very useful by stakeholders from the organization,whereas the usability expert as well as our research grouphad difficulties in seeing the usefulness. Findings indicatean agenda that was revealed late in the project as one of themain reason for the importance of the evaluation. Also atrue belief in the perfection of the off-the-shelf officesoftware and a somewhat different view of what usability ismight explain the downstream utility.

  • 12.
    Cajander, Åsa
    et al.
    Uppsala Universitet.
    Eriksson, Elina
    KTH, Skolan för datavetenskap och kommunikation (CSC), Människa-datorinteraktion, MDI.
    Gulliksen, Jan
    KTH, Skolan för datavetenskap och kommunikation (CSC), Människa-datorinteraktion, MDI.
    Towards a usability coaching method for institutionalizing usability in organisations2010Ingår i: Human-computer interaction: Second IFIP TC 13 Symposium, HCIS 2010, held as part of WCC 2010, Brisbane, Australia, September 20-23, 2010 : proceedings / [ed] Peter Forbrig, Fabio Paternó, Annelise Mark Pejtersen, New York: Springer, 2010, s. 86-97Konferensbidrag (Refereegranskat)
    Abstract [en]

    The ideas related to user centred systems design are difficult to implement in organisations and usability is given low priority in in-house systemsdevelopment. This problem is multifaceted and complex and needs to be addressed with a method capable of adapting to situations, people and context. Inthis paper we outline a new method – usability coaching – that has the capability for dealing with the situated problems of introducing user centred systemsdevelopment in an organisations. The method is the results of a larger action research case study in which 9 individuals in an organization received usabilitycoaching. Our study indicates that the coaching program made coachees workmore actively with usability activities; hence the coaching program had a substantial effect on their actions and contributed to the organizational change.

  • 13.
    Eriksson, Elina
    et al.
    Uppsala Universitet.
    Gulliksen, Jan
    Uppsala Universitet.
    Cajander, Åsa
    Uppsala Universitet.
    Hello World! - Experiencing Usability Methods without Usability Expertise2009Ingår i: HUMAN-COMPUTER INTERACTION - INTERACT 2009, PT II, PROCEEDINGS, Springer Berlin/Heidelberg, 2009, s. 550-565Konferensbidrag (Refereegranskat)
    Abstract [en]

    How do you do usability work when no usability expertise is available? What happens in an organization when system developers, with no previous HCI knowledge, after a 3-day course, start applying usability methods, and particularly field studies? In order to answer these questions qualitative data were gathered through participatory observations, a feed back survey, field study documentation and interviews from 47 system developers from a public authority. Our results suggest that field studies enhance the developer's understanding of the user perspective, and provide a more holistic overview of the use situation, but that some developers were unable to interpret their observations and see solutions to the users' problems. The field study method was very much appreciated and has now become standard operating procedure within the organization. However, although field studies may be useful, it does not replace the need for usability pro fes sion als, as their knowledge is essential for more complex observations, analysis and for keeping the focus on usability.

  • 14.
    Eriksson, Elina
    et al.
    Uppsala Universitet.
    Gulliksen, Jan
    Uppsala Universitet.
    Cajander, Åsa
    Uppsala Universitet.
    Introducing usability roles in public authorities2008Ingår i: NordiCHI 2008: Building Bridges - 5th Nordic Conference on Human-Computer Interaction, ACM Special Interest Group on Computer Science Education, 2008, s. 113-122Konferensbidrag (Refereegranskat)
    Abstract [en]

    One of the most common ways of introducing usability into development work in a public authority is by employing a usability professional. But how successful is this strategy when it comes to increasing focus on usability in the organization and how successful have these usability professionals been in introducing usability activities into the development work in their organizations?

    This paper is based on five case studies on the introduction of usability professionals in public authorities in Sweden. These different ways of introducing usability are discussed and analyzed. Based on this data we draw conclusions about what to consider in order to achieve a successful introduction of usability. Interviews with nine usability professionals were conducted all of which were recorded, analyzed and condensed into the case studies presented. One lesson learned from the case studies is the importance of a formal title as it shapes interpretations of what usability is about. Another issue discussed is the usefulness of a formal job description, and personal characteristics of the person working with usability. Based on the case studies we draw the conclusion that a senior usability professional is to be preferred since introduction of usability often implies organizational change as well as conflicts and discussions at a management level. Another conclusion that can be drawn from the studies is that usability work is more successful in the short perspective if it contributes directly to the design and program code instead of focusing on strategic levels such as policy, evaluation of existing systems and method development.

  • 15.
    Eriksson, Elina
    et al.
    KTH, Skolan för datavetenskap och kommunikation (CSC), Medieteknik och interaktionsdesign, MID. Skolan för datavetenskap och kommunikation (CSC), Centra, KTH, Skolan för arkitektur och samhällsbyggnad (ABE), Centra, Centre for Sustainable Communications, CESC.
    Pargman, Daniel
    KTH, Skolan för datavetenskap och kommunikation (CSC), Medieteknik och interaktionsdesign, MID. Skolan för datavetenskap och kommunikation (CSC), Centra, KTH, Skolan för arkitektur och samhällsbyggnad (ABE), Centra, Centre for Sustainable Communications, CESC.
    Bates, Oliver
    Lancaster University.
    Maria, Normark
    Södertörns Högskola.
    Gulliksen, Jan
    KTH, Skolan för datavetenskap och kommunikation (CSC), Medieteknik och interaktionsdesign, MID.
    Anneroth, Mikael
    Ericsson.
    Berndtsson, Johan
    InUse.
    HCI and UN's Sustainable Development Goals: Responsibilities, Barriers and Opportunities2016Konferensbidrag (Refereegranskat)
    Abstract [en]

    Despite increasing interest, Sustainable HCI has been critiqued for doing too little, and perhaps also at times for doing the wrong things. Still, a field like Human-Computer Interaction should aim at being part of transforming our society into a more sustainable one. But how do we do that, and, what are we aiming for?

    With this workshop, we propose that HCI should start working with the new global Sustainable Development Goals (SDG) that were formally adopted by the UN in September 2015. How can Sustainable HCI be inspired by, and contribute to these goals? What should we in the field of HCI do more of, and what should we perhaps do less of? In what areas should we form partnerships in order to reach the Sustainable Development Goals and with whom should we partner? 

  • 16.
    Folstad, Asbjorn
    et al.
    SINEF ICT, Oslo, Norge.
    Bark, Ida
    Teleca Sweden South, Stockholm, Sweden .
    Gulliksen, Jan
    Uppsala Universitet.
    How HCI-practitioners want to evaluate their own practice2006Ingår i: NordiCHI 2006: 4th Nordic Conference on Human-Computer Interaction - Changing Roles, ACM New York , 2006, s. 417-420Konferensbidrag (Refereegranskat)
    Abstract [en]

    How do individual HCI-practitioners evaluate their own work practice? And how would they like to evaluate it? Answers to these questions will give new knowledge on the state-of-the-practice in this area, and provide insight for researchers trying to improve practitioners' ability to evaluate their development project activities. The questions were investigated through questionnaire survey responses of 179 HCI-practitioners from the Nordic countries. It was found that the general maturity for evaluation of own practice were fairly high. However, the results indicate that HCI-practitioners tend not to evaluate their practice with regard to its impact on the development team and project leader; which may be counter productive to the downstream utility of HCI activities. Presentation of ongoing development of evaluation procedures, based on the results, will be included in the talk at NordiCHI 2006.

  • 17. Folstad, Asbjorn
    et al.
    Brandtzaeg, Petter Bae
    Gulliksen, Jan
    University of Uppsala, Sweden.
    Borjeson, Mikael
    Nakki, Pirjo
    Towards a Manifesto for Living Lab Co-creation2009Ingår i: HUMAN-COMPUTER INTERACTION - INTERACT 2009, PT II, PROCEEDINGS / [ed] Gross, T; Gulliksen, J; Kotze, P; Oestreicher, L; Palanque, P; Prates, RO; Winckler, M, 2009, s. 979-980Konferensbidrag (Refereegranskat)
    Abstract [en]

    There is a growing interest in Living Labs for innovation and development in the field of information and communication technology. In particular there seem to be a tendency that current Living Labs aim to involve users for co-creative purposes. However, the current literature on Living Lab co-creation is severely limited. Therefore an Interact workshop is arranged as a first step towards a manifesto for Living Lab co-creation.

  • 18.
    Grünloh, Christiane
    et al.
    KTH, Skolan för datavetenskap och kommunikation (CSC), Medieteknik och interaktionsdesign, MID. Cologne University of Applied Sciences, Institute of Informatics.
    Walldius, Åke
    KTH, Skolan för datavetenskap och kommunikation (CSC), Medieteknik och interaktionsdesign, MID.
    Hartmann, Gerhard
    Cologne University of Applied Sciences, Institute of Informatics.
    Gulliksen, Jan
    KTH, Skolan för datavetenskap och kommunikation (CSC), Medieteknik och interaktionsdesign, MID.
    Using Online Reviews as Narratives to Evoke Designer’s Empathy2015Ingår i: 15th IFIP TC 13 International Conference on Human–Computer Interaction, Springer Berlin/Heidelberg, 2015, s. 298-315Konferensbidrag (Refereegranskat)
    Abstract [en]

    Gathering health-related data is quite easy, but visualizing them in a meaningful way remains challenging, especially when the application domain is very complex. Research suggests that empathy can facilitate the design process and that narratives can help to create an empathic encounter between designers and the prospective users. We conducted an exploratory quasi-experiment in order to explore whether narratives in form of online reviews are able to evoke designer’s empathy when developing an online platform for a direct-to-consumer genetic testing service. The results suggest that the narratives can help designers to engage with and take the perspective of the prospective user, who is then represented in more detail. Lacking narratives from real people leaves the designers to their own imagination, which can lead to the use of rather abstract stereotypes that do not enable an understanding of the user, but affect the subsequent design decisions.

  • 19.
    Gulliksen, Jan
    KTH, Skolan för datavetenskap och kommunikation (CSC), Människa-datorinteraktion, MDI.
    Användbar IT: användarcentrerad IT-utveckling i den statliga sektorn2010Bok (Refereegranskat)
  • 20.
    Gulliksen, Jan
    Uppsala Universitet.
    Case Handling Models as a Basis for Information System Design In C.A1996Ingår i: Human Interaction with Complex Systems-II / [ed] C.A. Ntuen & E.H. Park, Norwell,MA: Kluwer Academic Publishers, 1996Kapitel i bok, del av antologi (Refereegranskat)
    Abstract [en]

    To be able to incorporate work, process and task analysis into industrial object-oriented system design in practice one needs to focus on all factors influencing the development work. Such factors includes the development of information technology, users and their competence, organization, the work activity and the physical work environment.

    In cooperation with the Swedish National Tax Board we have established a methodological framework for the incorporation of domain knowledge into a user centered development process. We have extended the object oriented use case modeling techniques with aspects relevant for user interface design. We have supported the user interface design process with domain knowledge by introducing a corporate style guide and enhanced the possibilities for designing systems that efficiently support the user's work through the workspace metaphor. Currently the focus of the research cooperation is on the improvement of the possibilities for efficient user participation in the development process.

  • 21.
    Gulliksen, Jan
    Uppsala Universitet.
    How Do Developers Meet Users? – Attitudes and Processes in Software Development2007Ingår i: DSV-IS 2006: The XIII International Workshop on Design, Specification and Verification of Interactive Systems, Berlin: Springer, 2007, s. 1-10Konferensbidrag (Refereegranskat)
    Abstract [en]

    This keynote paper argues for an increased understanding of the various roles involved in the development work to be able to achieve the goal of developing increased usability. Human Computer Interaction (HCI) has for a long time been arguing for the sake of the users, but to be able to deliver methods, tools and processes that better fit the needs of developers we should study and understand development work to a larger extent. This paper discusses what HCI and software engineering contributes to each other’s disciplines as well as what research contributes to practice. This also means an increased understanding of what research that counts in the academic context. Finally I argue that research should focus more on real problems of real development work, rather than on research that is easily publishable

  • 22.
    Gulliksen, Jan
    KTH, Skolan för elektroteknik och datavetenskap (EECS), Medieteknik och interaktionsdesign, MID.
    Incorporating Europe's Values in Future Research2019Ingår i: Communications of the ACM, ISSN 0001-0782, E-ISSN 1557-7317, Vol. 62, nr 4, s. 40-41Artikel i tidskrift (Refereegranskat)
  • 23.
    Gulliksen, Jan
    et al.
    Uppsala Universitet.
    Andersson, Hans
    Human Kind Business Development, Sweden.
    Lundgren, Per
    Accomplishing universal access through system reachability: a management perspective2004Ingår i: Universal Access in the Information Society, ISSN 1615-5289, E-ISSN 1615-5297, Vol. 3, nr 1, s. 96-101Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    The aim of this paper is to describe the need of a method by which we can estimate the return on accessibility investments in information technology (IT) systems. This paper reveals some of the reasons why accessibility still is a secondhand criterion when designing digital services. It also describes the authors experiences regarding the concept of accessibility and how it must develop in order to obtain the status of a basic business criterion for the benefit of disabled people who are currently excluded from public services and labour markets. The paper also questions the need of a separate accessibility standard. Additionally, we discuss some of the hindering in the market and limiting perspectives that are blocking further development. One of the problems in the market seems to be that accessibility as a concept has been more of an issue about creating equal opportunities and therefore probably does not have the quality of a business criterion. In order to bridge that gap, we argue for replacing accessibility with reachability, which is a concept based on a measure used by media when estimating the reached percentage of a population or target group.

  • 24.
    Gulliksen, Jan
    et al.
    Uppsala Universitet.
    Berns, T.
    KAN EN STANDARD VARA TILL NÅGON HJÄLP I DESIGNARBETE?1999Ingår i: Designjournalen, Vol. 6Artikel i tidskrift (Refereegranskat)
  • 25.
    Gulliksen, Jan
    et al.
    Uppsala Universitet.
    Boivie, Inger
    Uppsala Universitet.
    Göransson, Bengt
    Uppsala Universitet.
    Usability professionals - current practices and future development2006Ingår i: Interacting with computers, ISSN 0953-5438, E-ISSN 1873-7951, Vol. 18, nr 4, s. 568-600Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    The usability concept has now received such a wide recognition in information technology (IT) development that working with usability can be regarded as a profession in its own right. In recent research projects, we have surveyed and studied usability work on an individual level in a number of Swedish development organisations, including success factors and obstacles. What we have seen relates to the individual usability professional and her background and experiences, the organisation in which she operates, the development process, communication and communication means, and finally the attitudes and basic values held by the people involved. In this paper, we compile and reflect on selected findings from different studies on usability work in practical systems(1) development in a number of Swedish organisations. We discuss our findings from a practical point of view and relate them to the research of others within the international HCI community. Finally, we discuss some issues we consider important for the future development of the practice of usability that we believe is of interest to the international community of usability professionals.

  • 26.
    Gulliksen, Jan
    et al.
    Uppsala Universitet.
    Boivie, Inger
    Uppsala Universitet.
    Persson, Jenny
    Uppsala Universitet.
    Hektor, Anders
    Uppsala Universitet.
    Herulf, Lena
    Uppsala Universitet.
    Making a difference: a survey of the usability profession in Sweden2004Ingår i: Proceedings of the third Nordic conference on Human-computer interaction / [ed] A Hyrskykari, New York: ACM Press, 2004, s. 207-215Konferensbidrag (Refereegranskat)
    Abstract [en]

    Poor usability in interactive systems/products is still a major problem for users and buyers, despite efforts made by an increasing number of usability professionals. How come this is so and what are the main obstacles to usability work?

    In this paper we report the results of a survey of usability professionals in Sweden, conducted in 2003. The survey identified, e.g. their background and experiences, the type of employment, organization, and products/systems, the software development process being used and some key success factors for usability work. The results indicate, among other things, that management support and project management support are essential for the usability worker. Moreover, they face problems such as, usability and user involvement having low priority in the projects.

  • 27. Gulliksen, Jan
    et al.
    Cajander, Åsa
    Eriksson, Elina
    Only Figures Matter?: If Measuring Usability and User Experience in Practice is Insanity or a Necessity2008Ingår i: Proc. International Workshop on Meaningful Measures: Valid Useful User Experience Measurement, Toulouse, France: Institute of Research in Informatics of Toulouse (IRIT) , 2008, s. 91-96Konferensbidrag (Refereegranskat)
  • 28.
    Gulliksen, Jan
    et al.
    Uppsala University.
    Cajander, Åsa
    Uppsala University.
    Eriksson, Elina
    Uppsala University.
    Sandblad, B.
    Uppsala University.
    Kavathatzopoulos, I.
    Uppsala University.
    User-Centred Systems Design as Organizational Change: A Longitudinal Action Research Project to Improve Usability and the Computerized Work Environment in a Public Authority2009Ingår i: International Journal of Technology and Human Interaction, ISSN 1548-3908, E-ISSN 1548-3916, Vol. 5, nr 3, s. 13-53Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    This paper presents a longitudinal case study in which six Human-Computer Interaction (HCI) researchers worked extensively in an action research cooperation with a public authority over a period of four years. The purpose of the cooperation was to increase the focus on usability in the authority, and the main research question was how user centered systems design and increased awareness on work environment in relation to computer usage could promote organizational change in a public authority. The overarching research approach in this project has been action research and the data used in this paper is derived from an evaluation performed at the end of the project, as well as through our experiences from working with the project. The results involve aspects relating to organizational issues, management support, strategic documents and end-user participation. Moreover the results include methodological support for bringing users and developers closer together and individual and organizational attitudes to development. The purpose of this paper is to make some general conclusions on how to bring about change when approaching a large public authority with the purpose of introducing usability and user centered systems design.

  • 29.
    Gulliksen, Jan
    et al.
    Uppsala Universitet.
    Eriksson, Elina
    Uppsala Universitet.
    Understanding and Developing User Involvement at a Public Authority2006Ingår i: NordiCHI'06-Workshop: User involvement and representation in e-Government projects, 2006Konferensbidrag (Refereegranskat)
    Abstract [en]

    User involvement is one of the major constituents of a user-centered systems design approach. However, involving real end users still seem to be one of the major obstacles to systems development projects in practice. This paper reports on our initial experiences in our cooperation with a public authority to increase their effectiveness of user involvement and discussing new ways of involving users. As a start we performed a workshop where we examined the attitudes towards user involvement and discussed the participants’ experiences in this respect. Following we will conduct a survey to capture quantitative data on the user involvement throughout the organization

  • 30.
    Gulliksen, Jan
    et al.
    Uppsala Universitet.
    Göransson, Bengt
    Uppsala Universitet.
    Användarcentrerad systemdesign2002 (uppl. 1)Bok (Refereegranskat)
    Abstract [sv]

    Användare behöver IT-stöd som är väl lämpade, effektiva och verksamhetsanpassade. Användbarhet som kvalitet är en framgångsfaktor och detta är något som i allt större utsträckning uppmärksammats av företag, vilka börjar hyra in expertis för att specifikt fokusera på användbarheten. Trots detta är användbarhetsmognaden hos företag och organisationer besvärande låg och kompetensbehovet påtagligt.Denna bok ger god insikt i vad ett användbart IT-system är och beskriver hur man praktiskt kan bedriva utvecklingsarbetet på ett användarcentrerat sätt. Fokus ligger på den användarcentrerade utvecklingsprocessen. Författarna presenterar ett antal nyckelprinciper som är grunden för all användarcentrerad systemdesign. Ämnen som behandlas är bl.a.: användbarhetsbegreppet, användarcentrerad systemdesign som en process, iterativ utveckling, användar- och uppgiftsanalys, deltagande design, prototyper, utvärderingsmetoder, användbarhet i kommersiella systemutvecklingsprocesser, standarder för användarcentrerad design, råd för användarmedverkan, rollen som användbarhetsdesigner, organisation av användbarhetsarbete, tvärdisciplinär samverkan, användbarhetsmål/krav och integrerad design.Boken riktar sig till alla intressenter i ett systemutvecklingsprojekt. Såväl beställare av IT-system som systemutvecklande organisationer bör ha nytta av boken. Den riktar sig också till studenter som vill ha djupare kunskap och mer praktisk vägledning i hur man kan bedriva användarcentrerad systemdesign.

  • 31.
    Gulliksen, Jan
    et al.
    Uppsala Universitet.
    Göransson, Bengt
    Enea Redina AB.
    Reengineering the System Development Process for User Centred Design2001Ingår i: Proceedings of INTERACT 2001 / [ed] Michitaka Hirose, IOS Press, 2001Konferensbidrag (Refereegranskat)
    Abstract [en]

    ... This paper describes a general modelling approach especially useful for organisations to analyse their current development process and converting to a user-centred process. The procedures for reengineering system development work is particularly useful as it helps organisation to specify their user-centred design model at the same time as it teaches their developers user-centred design. This approach has been successfully applied at the Swedish National Tax Board, and the result of this case is described herein

  • 32.
    Gulliksen, Jan
    et al.
    Uppsala Universitet.
    Göransson, Bengt
    Uppsala Universitet.
    Boivie, Inger
    Uppsala Universitet.
    Blomkvist, Stefan
    Uppsala Universitet.
    Cajander, Åsa
    Uppsala Universitet.
    Key Principles for User Centred Systems Design2003Ingår i: Behaviour and Information Technology, ISSN 0144-929X, Vol. 22, nr 6, s. 397-409Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    The concept of user-centred systems design (UCSD) has no agreed upon definition. Consequently, there is a great variety in the ways it is applied, which may lead to poor quality and poor usability in the resulting systems, as well as misconceptions about the effectiveness of UCSD. The purpose of this paper is to propose a definition of UCSD. We have identified 12 key principles for the adoption of a user-centred development process, principles that are based on existing theory, as well as research in and experiences from a large number of software development projects. The initial set of principles were applied and evaluated in a case study and modified accordingly. These principles can be used to communicate the nature of UCSD, evaluate a development process or develop systems development processes that support a user-centred approach. We also suggest activity lists and some tools for applying UCSD.

  • 33.
    Gulliksen, Jan
    et al.
    Uppsala Universitet.
    Göransson, Bengt
    Uppsala Universitet.
    Lif, Magnus
    Uppsala Universitet.
    A User Centred Approach to Object Oriented User Interface Design2001Ingår i: Designing Interactive Systems: Object Modelling and User Interface Design / [ed] M. van Harmelen, Addison Wesley Longman , 2001, s. 283-312Kapitel i bok, del av antologi (Refereegranskat)
  • 34.
    Gulliksen, Jan
    et al.
    Uppsala Universitet.
    Harker, Susan
    Loughborough University.
    The software accessibility of human-computer interfaces: ISO Technical Specification 160712004Ingår i: Universal Access in the Information Society, ISSN 1615-5289, E-ISSN 1615-5297, Vol. 3, nr 1, s. 6-16Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    This paper describes the recently published Technical Specification ISO 16071 from the International Organisation for Standardisation (ISO), along with the process through which the document has been developed. ISO TS 16071 contains guidelines on designing accessible software. This paper also relates the activities within ISO to other ongoing standardisation activities, within, for example, W3C and ETSI. Scope, contents, guidelines and the definition of accessibility in ISO 16071 are discussed in relation to other definitions. Finally, the process of turning the technical specification (TS) into an international standard (IS) is discussed.

  • 35.
    Gulliksen, Jan
    et al.
    Uppsala Universitet.
    Harker, Susan
    Steger, John
    The ISO Approach to the development of Ergonomics Standards for Accessibility2001Ingår i: Inclusive design guidelines for HCI / [ed] Colette Nicole and Julio Abascal, Taylor & Francis Group, 2001Kapitel i bok, del av antologi (Refereegranskat)
  • 36.
    Gulliksen, Jan
    et al.
    Uppsala Universitet.
    Harker, Susan
    Loughborough University, Loughborough, UK.
    Vanderheiden, Gregg
    University of Wisconsin, USA.
    Guidelines, Standards, Methods and Processes for Software Accessibility2004Ingår i: Universal Access in the Information Society, ISSN 1615-5289, E-ISSN 1615-5297, Vol. 3, nr 1, s. 1-5Artikel i tidskrift (Övrigt vetenskapligt)
  • 37.
    Gulliksen, Jan
    et al.
    Uppsala Universitet.
    Harning, Mortom BorumPalanque, PhilipVan der Veer, GerritWesson, Janet
    Engineering Interactive Systems2009Proceedings (redaktörskap) (Refereegranskat)
  • 38.
    Gulliksen, Jan
    et al.
    KTH, Skolan för datavetenskap och kommunikation (CSC), Medieteknik och interaktionsdesign, MID.
    Junqueira Barbosa, Simone Diniz
    Joshi, Anirudha
    Lawson, Shaun
    Palanque, Philippe
    Role of Conferences in Shaping the Field of HCI2015Ingår i: HUMAN-COMPUTER INTERACTION - INTERACT 2015, PT IV, Springer Berlin/Heidelberg, 2015, s. 637-639Konferensbidrag (Refereegranskat)
    Abstract [en]

    The panel will discuss the role various conferences have played in developing the field of HCI in academic research and industrial practice. It is composed of people who have experience in organising HCI conferences in different parts of the world. It provides a platform to the participants to think and reflect about what they are doing when attending a conference, what their expectations are and how it impacts positively their knowledge, work and career.

  • 39. Gulliksen, Jan
    et al.
    Lantz, Ann
    KTH, Tidigare Institutioner, Numerisk analys och datalogi, NADA.
    Design versus design - From the shaping of products to the creation of user experiences2003Ingår i: International Journal of Human-Computer Interaction, ISSN 1044-7318, E-ISSN 1532-7590, Vol. 15, nr 1, s. 5-20Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    The concept of design in the context of human-computer interaction is discussed based,on definitions from industrial design to the very practical problem of achieving usability in industrial projects in practice. Design is an important quality of a product that today has not been receiving enough attention when it comes to computerized artifacts. Design is also a process of creating the user's experience of a system. This article focuses more on design as a creative process of communication than on a posteriori product quality aspects. The Scandinavian tradition has stressed the importance of users participating actively in a user-centered design process. The article defines and discusses user-centered design in light of the theories of communication as put forth by Herbert Clark (1996). Communication is identified as one of the, key issues that needs to be addressed to achieve well-functioning user-centered design. The article discusses different terminology and gives examples from a theory on common ground. Finally, mock-ups, prototypes, and video are discussed as tools for facilitating communication and construction of common ground.

  • 40.
    Gulliksen, Jan
    et al.
    Uppsala Universitet.
    Lantz, AnnKTH, Skolan för datavetenskap och kommunikation (CSC).
    Nordichi-design Versus Design: A Special Issue of the International Journal of Human-computer Interaction2003Proceedings (redaktörskap) (Refereegranskat)
    Abstract [en]

    This special issue includes elaborated versions of the seven top ranked papers from the NordiCHI conference and an introduction to the conference topic 'Design versus design'. These papers provide ideas on how to understand, share, and involve a wider range of users in IT-design. They also stress the importance of developing HCI by looking at the history of creating artifacts and the history of building a 'common ground' among groups of peoples. This special issue gives the reader an overview of the best ongoing research in HCI from Nordic countries. The discussions in the eight contributions involve different aspects of design. The introduction takes on a broad perspective on HCI and the Scandanavian tradition, and establishes common ground via communication and design. Different methodological approaches are presented and some experiments are performed in the studies. To further explore the new Scandanavian Tradition, visit the NordiCHI Web site.

  • 41.
    Gulliksen, Jan
    et al.
    Uppsala Universitet.
    Lantz, Ann
    KTH, Skolan för datavetenskap och kommunikation (CSC), Människa-datorinteraktion, MDI.
    Boivie, Inger
    Tieto Enator AB.
    How to make User Centred Design Usable1999Konferensbidrag (Refereegranskat)
    Abstract [en]

    As a User Centred Design group placed centrally in a larger company, one is regularly confronted with the question of transferring competence to other functions within the organisation. These requests will be motivated by the need for expanding the activities or spreading the mind-set of user orientation. Frequently regular development and marketing staff move into usability related tasks and look for training. So, it is not seldom that we as user centred design specialists are asked upon to convey our skills to others. An activity which is likely to fall in a dilemma between teaching 'easy-to-learn methods' (methods which are cooked up by others and a bit old - from when we did a presentation last) or a user centred design attitude (so that the learners can design their own methods through continuous experimenting and learning). The latter is definitely richer but much more difficult to convey. This is the dilemma we would like to address in our position paper. Work practices are rapidly changing User Centred Design is a very fast moving field, both technologically and in terms of work practices for design and user involvement. If we want to stay on the leading edge we need to adopt a practice of continuous experimentation and improvement of the way of involving users in product development. The Danfoss User Centred Design group has worked with user involvement in product development for eight years. Looking back, our methodology has changed radically over the years: Starting from a mechanical design methodology basis [Buur et.al. 1991] with user interviews, via a cognitive engineering approach [Rasmussen et.al. 1994] favouring usability testing, to a participatory design philosophy [Kyng & Greenbaum 1991] with user involvement in design workshops [Binder ; Brandt & H...

  • 42.
    Gulliksen, Jan
    et al.
    Uppsala Universitet.
    Lantz, Ann
    KTH, Tidigare Institutioner, Numerisk analys och datalogi, NADA.
    Boivie, Inger
    Enator AB.
    User centered design—problems and possibilities: a summary of the 1998 PDC & CSCW workshop1999Ingår i: ACM SIGCHI Bulletin, ISSN 0736-6906, Vol. 31, nr 2, s. 25-35Artikel i tidskrift (Refereegranskat)
  • 43.
    Gulliksen, Jan
    et al.
    Uppsala Universitet.
    Lantz, Ann
    KTH, Tidigare Institutioner, Numerisk analys och datalogi, NADA.
    Boivie, Inger
    User-Centred design in practice- problems and possibilities1998Ingår i: In proceedings of CSCW'98, 417, 1998Konferensbidrag (Refereegranskat)
  • 44. Gulliksen, Jan
    et al.
    Lantz, Ann
    Severinson Eklundh, Kerstin
    Oestreicher, L
    Design versus Design2000Konferensbidrag (Refereegranskat)
    Abstract [en]

    The concept of des9'4 in the context of Human-Computer Interaction is dis444fx bas4 on definitions from indusB'"qf desus to the very practical problem of achieving usievingf in indus"'fxM projects in practice. Descti is an important quality of a product that today has not been receiving enough attention when it comes to computerisq artefactssq]qqfss]qqfssfsfBM"fs]fss a s[[Fq4 and this paper focus"q more on desqB9 as a creative procese of communication than on a pos4B[fx[4 product quality aslity f The Scandinavian tradition has herein been very influential in sfB["4'fx the importance of the us fF participating actively in a us]q centred desed procesfB The paper defines and disFB4"Bf usFB4"Bfx[[ dessB in the light of the theories of communication as put by Herbert Clark. Communication is identified as one of the key is s ues that need to be addres]fx in order to achieve well functioning ustioning fB desson The paper dis f'"M4 different terminology and gives examples'fx[BBqqfsx[BBqqfssfBM"fs]f Finally, mock-upsF prototypes and video are disq']"fx as tools for facilitating communication and cons]F4qfxF4 of common ground. Intro,12416 ThisfB'[B9fxF]MqqfsxF4]qqfsfBM"fs]fss HCI). HCI isB9q[fxF"qqfsaction f[4[4MfxF"qqfs evaluation and implementation of interactive computing somput for humanus and with thesef' of major phenomenasnomenafFM them [ACM, 1992]. HCIinvolves asB of procesfx' dialogues andactions employed by aus4 to interact with a computer to perform asB9MB[f tas [Baecker, Grudin, Buxton & Greenberg, 1994]. Hence, HCI deals with everything that in one way or the other can affect or influence the actualus of an ITsT -fMq But, in addition to the qualitydesit brings to the computer artefact itals involves the proces9" by which wesfB9] develop and cre...

  • 45.
    Gulliksen, Jan
    et al.
    Uppsala Universitet.
    Lif, Magnus
    Uppsala Universitet.
    Lind, Mats
    Uppsala Universitet.
    Nygren, Else
    Uppsala Universitet.
    Sandblad, Bengt
    Uppsala Universitet.
    Analysis of Information Utilization (AIU)1997Ingår i: International Journal of Human-Computer Interaction, ISSN 1044-7318, E-ISSN 1532-7590, Vol. 9, nr 3, s. 255-282Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Analysis of information utilization (AIU) is a method for describing and analyzing how information entities identified in information analysis are being used in the work situation. AIU aims at complementing existing methods for user interface design by identifying additional requirements for human-computer interaction. The method focuses on aspects, of computer-supported work, related to cognitive load, aspects of which end users often not are explicitly aware. For skilled workers in a professional work environment, the efficiency of the user interface is extremely important. We earlier stressed that important criteria for design of user interfaces deals with making the interface "obvious" to the users, by minimizing the cognitive load associated with the handling of it. AIU is performed through observation interviews in which human-computer experts interview representative users about their work situation and observe physical information-handling routines. The analysis identifies work tasks in terms of judgments and decision-making situations, requirements concerning the tasks that may have to be performed simultaneously, important features and priorities of the information, actions the user can initiate and so on. The method supports the interface designer with human-computer interaction requirements structured for a workspace-oriented design. It is integrated in user-centered development model and supports the simultaneous development of competence, organization, work activity, and information technology. This article describes the background and contents of the method and how the results of the analysis are documented and used in the design process. A number of application projects have shown that AIU makes it possible to capture aspects of human work and information processing that are important to the design of better interfaces. AIU is not a new method for system development but complements today methods for task and information analysis with more...

  • 46.
    Gulliksen, Jan
    et al.
    Uppsala Universitet.
    Sandblad, Bengt
    Uppsala Universitet.
    Domain specific design of user interfaces1995Ingår i: International Journal of Human-Computer Interaction, ISSN 1044-7318, E-ISSN 1532-7590, Vol. 7, nr 2, s. 135-151Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    The use of graphical user interfaces in a computerized work environment is often considered to substantially improve the work situation. The outcome can, however, often be the opposite. Inappropriate use of windowing techniques, scrolling, and colors can result in tedious and confusing interaction with the computer. Today's standards and style guides define basic design principles but are insufficient for design of interfaces to end‐user applications. Here detailed domain knowledge is indeed essential. A domain‐specific style guide (DSSG) is an extension of today's standard with domain‐specific primitives, interface elements, and forms, together with domain‐specific guidelines. Careful dedicated analysis of information utilization in a domain is the development basis for a DSSG. The development is performed with an object‐oriented approach to facilitate the reuse of interface components and to support consistency and structure. Using a DSSG, the development of applications can be performed with a simplified information analysis. Therefore a more effective design process is possible, one in which end users can participate in the design using their own familiar domain‐related terminology. Time and costs for the development process can be drastically reduced if domain‐specific style guides, design guidelines, and development tools are used.

  • 47.
    Gulliksen, Jan
    et al.
    Uppsala Universitet.
    Sandblad, Bengt
    Uppsala Universitet.
    Domain Specific Design of User Interfaces - Case Handling and Data Entry Problems.1996Ingår i: Domain Specific Design of User Interfaces - Case Handling and Data Entry Problems. / [ed] D. Benyon & P. Palanque, Springer London, 1996Kapitel i bok, del av antologi (Refereegranskat)
    Abstract [en]

    New approaches on human-computer issues are required in designing user interfaces for skilled professionals in specific domains. By including domain knowledge earlier in the development process applications development can be simplified. The advantages of a domain specific design are obvious; 1. Increased efficiency in the development process and in the final application. 2. Enhanced possibilities for effective user participation. 3. Reduced development time and cost. Domain specific design requires a careful analysis of information utilisation. The analysis results in a design specified in a special design language interpretable by the construction tool. This paper outlines a framework for a domain specific design and development process. Design was earlier supported mainly by cognitive theories on human computer interaction and user modelling. In the domain specific approach design issues are concentrated on efficient development of effective human-computer interfaces. Our purpose is to identify the main steps of the process analysis of information utilisation, design and construction with special emphasis on their documentation. The different documentations can be seen as interfaces or bridges between preceding and succeeding steps in the development process, and are to be specified in some kind of formal or semiformal language. We are currently working on the specification of these languages. Our development process is compared to development using traditional UIMS, with emphasis on the possible benefits; cost and time savings, increased possibilities for effective user participation and increased modularity. The domain of case handling accentuates the domain specific development as a general approach on a large number of administrative work situations where case administrators interact with customers or clients. Case handling is an important domain with many end-users using their skills for complex information retrieval and decision making. This domain is described from the case administrators perspective on customer interaction, information retrieval, decision support and information systems. We stress some general aspects on case handling, important for the design of efficient computer support for personnel working in this domain. Some basic work flow entities, to describe and categorise the case handling domain, are presented, like e. g. the initialisation phase, the information retrieval process, the case administrators decision process, and the documentation and information services.

  • 48.
    Gulliksen, Jan
    et al.
    Uppsala Universitet.
    Sandblad, Bengt
    Uppsala Universitet.
    Lind, Mats
    Uppsala Universitet.
    The Nature Of User Interface Design - The Role Of Domain Knowledge1996Ingår i: Domain Knowledge for Interactive System Design / [ed] A.G. Sutcliffe, F. Van Assche & D. Benyon, Springer London, 1996Kapitel i bok, del av antologi (Refereegranskat)
    Abstract [en]

    The importance and growing awareness of domain knowledge acquisition in information systems development and, especially, in the process of design of human-computer interfaces, are becoming more evident. In several in-house development projects, methods for efficiently capturing and utilising domain knowledge have been defined and tested (e.g., through the definition of domain specific style guides and analysis of information utilisation). Also, methods for modelling case handling work in general terms, which is the main application focus of our studies, have been developed and tested in larger organisations. This paper focuses on the relation between domain knowledge models and conceptual models in information system development and user models in human-computer interaction. Based on Norman's model of user perception of an existing computer system, different limitations are identified and possible extensions are discussed. By introducing the domain context, several additional models of the work task by the user, as well as the designer, occur. If the dynamic iterative system development process is regarded, additional models and dynamic changes in the models over time can be traced. Furthermore, these models are related to the state-of-the-art knowledge on mental models and domain modelling. Implications for design, such as work modelling, iterative system development, analysis of information utilisation, design and evaluation methods, are discussed.

  • 49.
    Gulliksen, Jan
    et al.
    Uppsala Universitet.
    Severinson Eklund, Kerstin
    KTH, Tidigare Institutioner, Numerisk analys och datalogi, NADA.
    Lantz, Ann
    KTH, Tidigare Institutioner, Numerisk analys och datalogi, NADA.
    Oestericher, Lars
    Proceedings of the first NordiCHI conference, KTH, Stockholm, October 23-25, 2000. 2000Konferensbidrag (Refereegranskat)
  • 50.
    Gulliksen, Jan
    et al.
    Uppsala Universitet.
    Smith, Andy
    Bannon, Liam
    User-Centered Design and the Offshoring Model2005Ingår i: CSI Communications, ISSN 0970-647X, Vol. 29, s. 14-18Artikel i tidskrift (Refereegranskat)
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