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  • 1. Aronsson, Sanna
    et al.
    Artman, Henrik
    KTH, Skolan för elektroteknik och datavetenskap (EECS), Medieteknik och interaktionsdesign, MID.
    Lindquist, Sinna
    Mikael, Mitchell
    Persson, Tomas
    KTH, Skolan för elektroteknik och datavetenskap (EECS), Medieteknik och interaktionsdesign, MID.
    Ramberg, Robert
    Stockholms Universitet.
    Romero, Mario
    KTH, Skolan för elektroteknik och datavetenskap (EECS), Beräkningsvetenskap och beräkningsteknik (CST).
    van de Vehn, Pontus
    Supporting after action review in simulator mission training: Co-creating visualization concepts for training of fast-jet fighter pilots2019Ingår i: The Journal of Defence Modeling and Simulation: Applications, Methodology, Technology, ISSN 1548-5129, E-ISSN 1557-380X, Vol. 16, nr 3, s. 219-231Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    This article presents the design and evaluation of visualization concepts supporting After Action Review (AAR) in simulator mission training of fast-jet fighter pilots. The visualization concepts were designed based on three key characteristics of representations: re-representation, graphical constraining, and computational offloading. The visualization concepts represent combined parameters of missile launch and threat range, the former meant to elicit discussions about the prerequisites for launching missiles, and the latter to present details of what threats a certain aircraft is facing at a specific moment. The visualization concepts were designed to: 1) perceptually and cognitively offload mental workload from participants in support of determining relevant situations to discuss; 2) re-represent parameters in a format that facilitates reading-off of crucial information; and 3) graphically constrain plausible interpretations. Through a series of workshop iterations, two visualization concepts were developed and evaluated with 11 pilots and instructors. All pilots were unanimous in their opinion that the visualization concepts should be implemented as part of the AAR. Offloading, in terms of finding interesting events in the dynamic and unique training sessions, was the most important guiding concept, while re-representation and graphical constraining enabled a more structured and grounded collaboration during the AAR.

  • 2. Aronsson, Sanna
    et al.
    Artman, Henrik
    Lindquist, Sinna
    Ramberg, Ramberg
    Stockholms Universitet.
    Mikael, Mitchell
    Larsson, Magnus
    Ungerth, Stefan
    LVC i vardagen - framtidens flygträning2017Rapport (Övrigt vetenskapligt)
  • 3.
    Artman, Henrik
    KTH, Skolan för datavetenskap och kommunikation (CSC), Medieteknik och interaktionsdesign, MID.
    A scenario for future informationmanagement in environmentalinspections and enforcement2016Ingår i: Efficient Environmental Inspections and Enforcement, Naturvårdsverket, 2016, , s. 25s. 198-213Kapitel i bok, del av antologi (Övrigt vetenskapligt)
  • 4.
    Artman, Henrik
    KTH, Skolan för datavetenskap och kommunikation (CSC), Människa-datorinteraktion, MDI.
    Cavemen in command?: Critical inquiries of rhetoric present in command and control discussions.2000Ingår i: Sundin & Friman (eds.) ROLF 2010 - the way ahead and the first step. Försvarshögskolan, Stockholm., 2000Kapitel i bok, del av antologi (Refereegranskat)
  • 5.
    Artman, Henrik
    Linköpings Universitet.
    Co-operation and situation awareness within and between time-scales in dynamic decision making1998Ingår i: Co-operative process management: Cognition and information technology / [ed] Yvonne Wærn, London: Taylor & Francis, 1998, s. 117-130Kapitel i bok, del av antologi (Refereegranskat)
  • 6.
    Artman, Henrik
    Dpt of Operational Studies, National Defence College, Sweden.
    Do you read me - roger: Om fördelat tänkande i fördelade organisationer för dynamiskt beslutsfattande2000Ingår i: Festskrift till Roger Säljö: Tema Kommunikation, Linköping Universitet , 2000Kapitel i bok, del av antologi (Refereegranskat)
  • 7.
    Artman, Henrik
    KTH, Tidigare Institutioner, Numerisk analys och datalogi, NADA.
    Procurer usability requirements: Negotiations in contract development2002Ingår i: NordiCHI '02 Proceedings of the second Nordic conference on Human-computer interaction, 2002, s. 61-70Konferensbidrag (Refereegranskat)
    Abstract [en]

    This article describes a case study that examined one procurer's reasoning about and work with usability-related issues as well as the contractor's response to those requirements. The aim of this study was to examine the procurer's power to direct the system development process according to user-centred principles and indeed to point out its responsibility to use that power. The study elucidated the procurer's and the contractor's differing views of usability. The results suggest that the project leaders from the two organisations examined in this study had differing views of usability and that both approached usability more from a business perspective than from a user perspective. Furthermore, we found that the procurer valued user-centred activities less for their results than for the opportunity they gave to come in contact with the user's point of view and then to visualize the requirements concretely. We conclude this article with an analysis of some contradictions within and between the two organisations from a socio-cultural point of view. We suggest some mundane but nevertheless important requirements that procurers should think of when contracting consultants.

  • 8.
    Artman, Henrik
    Department of Communication Studies, Linköping University.
    Situation Awareness and Co-operation within and between Hierarchical Units in Dynamic Decision Making1999Ingår i: Ergonomics, ISSN 0014-0139, E-ISSN 1366-5847, Vol. 42, nr 11, s. 1404-1417Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    his paper is a follow-up of a field study of two military command teams and reports an experiment that tests three organizations (serial, parallel and optional) of co-operation and situation awareness within commander teams, as well as the communication between the commander team and the operative level. It was found that most groups in the optional condition performed worse than the groups in the other conditions. It was also found that members of teams in the parallel condition differed from members of teams in the serial condition in their situation awareness. The more successful commander team produced more planning in relation to hypothesis, as well as sending fewer messages in total between the units, than the less successful team.

  • 9.
    Artman, Henrik
    Dpt of Operational Studies, National Defence College, Sweden.
    Team Decision Making and Situation Awareness in Military Command and Control1998Ingår i: Co-operative process management: Cognition and information technology / [ed] Yvonne Wærn, London: Taylor & Francis, 1998, s. 69-76Kapitel i bok, del av antologi (Refereegranskat)
  • 10. Artman, Henrik
    Team situation assessment and information distribution2000Ingår i: Ergonomics, ISSN 0014-0139, E-ISSN 1366-5847, Vol. 43, nr 8, s. 1111-1128Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Described is the cooperative work of constructing team situation awareness within two teams of a military command and control unit. Specifically discussed is how the distributed cognitive and cooperative work of decision-making of the two teams is structured. The situation enabled two different ways of distributing information within the team: one serial and one parallel. One team chose the parallel information transfer, the other the serial one. Discussed is the interaction patterns that emerge in the respective teams and their consequences for situation assessment and situation awareness. The differences are then discussed in terms of means of sharing information. Some hypotheses for future research are also offered.

  • 11.
    Artman, Henrik
    et al.
    KTH, Skolan för datavetenskap och kommunikation (CSC), Medieteknik och interaktionsdesign, MID.
    Brynielsson, Joel
    KTH, Skolan för datavetenskap och kommunikation (CSC), Medieteknik och interaktionsdesign, MID.
    Edlund, Lena
    Fallgren, Per
    Forsberg, Lars
    Ghilagaber, Gebrenegus
    Gustavii, Jonathan
    Herzing, Mathias
    Häckner, Jonas
    Jacobsson, Adam
    Jacobsson, Eva-Maria
    KTH, Skolan för datavetenskap och kommunikation (CSC), Medieteknik och interaktionsdesign, MID.
    Källmén, Håkan
    Lindquist, Sinna
    Lundström, Anders
    KTH, Skolan för datavetenskap och kommunikation (CSC), Medieteknik och interaktionsdesign, MID.
    Muren, Astri
    Sjöberg, Eric
    Thuresson, Björn
    KTH, Skolan för datavetenskap och kommunikation (CSC), High Performance Computing and Visualization (HPCViz). KTH, Skolan för datavetenskap och kommunikation (CSC), Medieteknik och interaktionsdesign, MID.
    Tjörnhammar, Edward
    Wickström, Hans
    Effektiv miljötillsyn: Slutrapport2013Rapport (Övrigt vetenskapligt)
    Abstract [sv]

    Målsättningen har varit att ta fram ny kunskap inom miljötillsynen och därigenom uppnå en effektivare miljötillsyn samt att få in nya vetenskapliga perspektiv på miljötillsyn.

    I rapporten studeras metoder för inspektioner och det kommunikativa samspelet mellan inspektören och företrädare för den verksamhet som inspekteras, hur den institutionella ramen för inspektionsprocessen fungerar samt visar på möjligheter att mäta effekterna av inspektioner och tillsyn.

    Naturvårdsverket kommer att ha resultatet som ett kunskapsunderlag i fortsatt arbete med tillsynsvägledning och utveckling av hur tillsyn och tillsynsvägledning kan följas upp och utvärderas.

  • 12. Artman, Henrik
    et al.
    Brynielsson, Joel
    KTH, Skolan för elektroteknik och datavetenskap (EECS), Medieteknik och interaktionsdesign, MID.
    Herzing, Mathias
    Stockholm University.
    Jacobson, Adam
    Stockholm University.
    More efficient environmental inspections and enforcement2016Ingår i: Efficient Environmental Inspections and Enforcement / [ed] Herzing, M., Jacobsson, Adam, Naturvårdsverket , 2016, s. 246-Kapitel i bok, del av antologi (Övrigt vetenskapligt)
  • 13.
    Artman, Henrik
    et al.
    Totalförsvarets forskningsinstitut (FOI).
    Brynielsson, Joel
    Totalförsvarets forskningsinstitut (FOI).
    Johansson, Björn JE
    Totalförsvarets forskningsinstitut (FOI).
    Trnka, Jiri
    Totalförsvarets forskningsinstitut (FOI).
    Dialogical Emergency Management and StrategicAwareness in Emergency Communication2011Ingår i: Proceedings of the 8th International ISCRAM Conference, 2011Konferensbidrag (Refereegranskat)
    Abstract [en]

    This paper introduces two concepts—dialogical emergency management and strategic awareness—as means touse and understand the content of social media for the purpose of emergency communication. Dialogicalemergency management denotes that the emergency management organizations follow what people publish invarious social media on emergencies and ongoing emergency response, and then adjust their informationstrategies in a way that matches the expectations and needs for emergency information of the public. Theconcept of strategic awareness suggests that it is essential to have an understanding of the receiver (public) ofemergency information but also to have an understanding of the receivers’ idea about the emergency andemergency response. Hence, the notion of strategic awareness incorporates structured awareness of how peopleinterpret, value, and reacts on communication based on what they think about the sender’s (emergencymanagement organization’s) actual intentions and motives.

  • 14.
    Artman, Henrik
    et al.
    KTH, Skolan för datavetenskap och kommunikation (CSC), Människa-datorinteraktion, MDI.
    Burell, Magnus
    Institutionen för datavetenskap, LiU.
    Användbarhetsarbete på sju statliga myndigheter2008Rapport (Refereegranskat)
    Abstract [sv]

    Verva har arbetat aktivt för att öka användbarheten och tillgängligheten på myndigheternas webbplatser, exempelvis genom riktlinjerna Vägledningen 24-timmarswebbben samt erfarenhetsutbyte genom nätverksträffar. För att myndigheternas service till medborgare och företag och det interna arbetet på myndigheterna ska upplevas som enkelt, ändamålsenligt och effektivt behöver användarcentrerat arbetssätt tillämpas på flera ställen än i myndigheternas arbete med sina webbplatser. Användbarhet är ett område som innehåller arbete med layout, informationsstruktur, informationsflöde, arbetsflöde och processanalyser.

    Flera myndigheter har under de senaste åren anställt personer som är anställda för att säkerställa god användbarhet för myndigheternas IT-system. Samtidigt är ett bara en bråkdel av myndigheterna som har sådan kompetens internt.

    Under 2008 blir användbarhet ett eget kompetensområde inom Vervas ramavtal för IT-konsulttjänster. Detta gör att myndigheterna behöver kunna agera goda beställare av sådana tjänster.

  • 15.
    Artman, Henrik
    et al.
    KTH, Skolan för datavetenskap och kommunikation (CSC), Människa-datorinteraktion, MDI (stängd 20111231).
    Dovhammar, Ulrika
    KTH, Skolan för datavetenskap och kommunikation (CSC), Människa-datorinteraktion, MDI (stängd 20111231).
    Holmlid, Stefan
    Linköpings Universitet.
    Lantz, Ann
    KTH, Skolan för datavetenskap och kommunikation (CSC), Människa-datorinteraktion, MDI (stängd 20111231).
    Lindquist, Sinna
    KTH, Skolan för datavetenskap och kommunikation (CSC), Människa-datorinteraktion, MDI (stängd 20111231).
    Markensten, Erik
    Antrop.
    Swartling, Anna
    KTH, Skolan för datavetenskap och kommunikation (CSC), Människa-datorinteraktion, MDI (stängd 20111231).
    Att beställa något användbart är inte uppenbart: En motiverande bok om att beställa användbarhet2010Bok (Refereegranskat)
  • 16. Artman, Henrik
    et al.
    Edlund, Lena
    Herzing, Mathias
    Stockholm Universitet.
    Jacobsson, Adam
    Stockholm Universitet.
    Chapter 1 Introduction2016Ingår i: Efficient Environmental Inspections and Enforcemen / [ed] Herzing, M., Jacobsson, A., Naturvårdsverket , 2016, s. 246-Kapitel i bok, del av antologi (Övrigt vetenskapligt)
  • 17.
    Artman, Henrik
    et al.
    Dept. of Communication studies, Linköping University.
    Garbis, Christer
    Dept. of Communication studies, Linköping University.
    Team communication and coordination as distributed cognition1998Ingår i: Proceedings of 9th Conference of Cognitive Ergonomics: Cognition and cooperation / [ed] T. Green, L. Bannon, C. Warren, Buckley, 1998, s. 151-156Konferensbidrag (Refereegranskat)
    Abstract [en]

    In this paper we argue that the predominant modelsof Situation Awareness (SA) are inadequate for thestudy of systems operated by teams. The reason forthis is that these models are based on mentalisticassumptions focusing almost exclusively onindividuals. We suggest that, to study the control ofdynamic systems, it is necessary to shift the unit ofanalysis from the individual to the whole cognitivesystem comprising a team of people as well as theartefacts which they use. Thus, our vantage point isthe theoretical framework of distributed cognition.Through two field studies we try to demonstrate howteam situation awareness is actively constructed viathe communicative practices which the team uses inits work.

  • 18.
    Artman, Henrik
    et al.
    KTH, Skolan för datavetenskap och kommunikation (CSC), Människa-datorinteraktion, MDI.
    Holmlid, Stefan
    Linköpings Universitet.
    Lantz, Ann
    KTH, Skolan för datavetenskap och kommunikation (CSC), Människa-datorinteraktion, MDI.
    Lindquist, Sinna
    KTH, Skolan för datavetenskap och kommunikation (CSC), Människa-datorinteraktion, MDI.
    Svartling, Anna
    KTH, Skolan för datavetenskap och kommunikation (CSC), Människa-datorinteraktion, MDI.
    Dovhammar, Ulrika
    KTH, Skolan för datavetenskap och kommunikation (CSC), Människa-datorinteraktion, MDI.
    Acquisition of usable IT: Acquisition projects to reflect on2009Bok (Refereegranskat)
  • 19.
    Artman, Henrik
    et al.
    KTH, Skolan för datavetenskap och kommunikation (CSC), Medieteknik och interaktionsdesign, MID.
    House, David
    KTH, Skolan för datavetenskap och kommunikation (CSC), Tal, musik och hörsel, TMH.
    Hulten, Magnus
    Linköpings universitet.
    Designed by Engineers: An analysis of interactionaries with engineering students2015Ingår i: Designs for Learning, ISSN 1654-7608, Vol. 7, nr 2, s. 28-56, artikel-id 10.2478/dfl-2014-0062Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    The aim of this study is to describe and analyze learning taking place in a collaborative design exercise involving engineering students. The students perform a time-constrained, open-ended, complex interaction design task, an “interactionary”. A multimodal learning perspective is used. We have performed detailed analyses of video recordings of the engineering students, including classifying aspects of interaction. Our results show that the engineering students carry out and articulate their design work using a technology-centred approach and focus more on the function of their designs than on aspects of interaction. The engineering students mainly make use of ephemeral communication strategies (gestures and speech) rather than sketching in physical materials. We conclude that the interactionary may be an educational format that can help engineering students learn the messiness of design work. We further identify several constraints to the engineering students’ design learning and propose useful interventions that a teacher could make during an interactionary. We especially emphasize interventions that help engineering students retain aspects of human-centered design throughout the design process. This study partially replicates a previous study which involved interaction design students.

  • 20.
    Artman, Henrik
    et al.
    KTH, Skolan för datavetenskap och kommunikation (CSC), Medieteknik och interaktionsdesign, MID.
    House, David
    KTH, Skolan för datavetenskap och kommunikation (CSC), Tal, musik och hörsel, TMH, Tal-kommunikation.
    Hultén, Magnus
    Linköpings universitet.
    Design Learning Opportunities in Engineering Education: A case study of students solving an interaction–design task2014Ingår i: Proc. 4th International Designs for Learning Conference, 2014Konferensbidrag (Refereegranskat)
    Abstract [en]

    How do engineering students embrace interaction design? We presented two groups of chemical engineering students with an interaction design brief with the task of producing a concept prototype of an interactive artefact. Through interaction analysis of video material we analyse how the students gesture and use concepts adhering to interaction. The students frequently use gestures to enhance idea-generation. Sketches are used sparsely and other design materials were almost not used at all.

  • 21.
    Artman, Henrik
    et al.
    KTH, Skolan för datavetenskap och kommunikation (CSC), Medieteknik och interaktionsdesign, MID.
    Karlgren, Klas
    Ramberg, Robert
    Strååt, Björn
    Designing Interaction in Interaction Design: Using interactionarires in order to understand student use of interaction design concepts2012Ingår i: Designs for Learning 2012: Conference Proceedings, Copenhagen, Denmark: Aalborg University , 2012, s. 14-16Konferensbidrag (Refereegranskat)
    Abstract [en]

    Interaction design is about designing interaction. But how do first year students of interaction design understand and use concepts of interaction in their design processes? By interaction analysis of video material we analyse how students used concepts adhering to interaction. The aspect most frequently used was interactivity. Interaction was mainly handled by using spoken language. While working with physical materials, talk about interaction decreased

  • 22.
    Artman, Henrik
    et al.
    KTH, Skolan för datavetenskap och kommunikation (CSC), Människa-datorinteraktion, MDI.
    Markensten, Erik
    Antrop.
    A Procurement Approach to Userinvolvement in E-government2005Ingår i: User Involvement in e-Government development projects, 2005, s. 57-62Konferensbidrag (Refereegranskat)
  • 23.
    Artman, Henrik
    et al.
    KTH, Skolan för datavetenskap och kommunikation (CSC), Numerisk Analys och Datalogi, NADA.
    Markensten, Erik
    KTH, Skolan för datavetenskap och kommunikation (CSC), Numerisk Analys och Datalogi, NADA.
    Comparative Analysis of Usability Design in E-service procurment2004Ingår i: Proceedings of Ecommerce, 2004, s. 345-350Konferensbidrag (Övrigt vetenskapligt)
    Abstract [en]

    This paper analyzes three case studies of e-service procurement. The comparative analysis focuses on contract conditions, design scope, steer-group, process and results. The cases are set up differently, but the design scope was similar and focused on user centered design and business requirements. The cases departed more from a business perspective of the organizational objectives with the e-service rather than orthodox usability and user interface design perspective. The cases also differ regarding steer-group organization and work process. The first case study had only one person serving both as project leader and steer-group, while the other cases had a group of persons representing a large part of the organization, as well as usability professionals that defined the systems requirements. As for the process the former project worked in a more ad hoc oriented way, taking care of problems as they appeared, while the latter worked with a structured user centered design methodology with a strong focus on tracing the business goals. The results of the projects were two heavily delayed projects and one that was completed on time. The results suggest that it is important to define requirements concretely by making prototypes as part of the systems acquisition, as well as that the procurement steer groupis active and engaged throughout the project. A main conclusion is that industrial procurement projects should learn from other design disciplines such as architecture, industrial design and movie production, in making sketches, blueprints and pre-production as deliverables from the systems acquisition, in order to make the systems development more focused, productive and effective.

  • 24.
    Artman, Henrik
    et al.
    KTH, Skolan för datavetenskap och kommunikation (CSC), Människa-datorinteraktion, MDI.
    Ramberg, Robert
    SU, DSV.
    Delade representationer och Kollaborativt Lärande av Interaktionsdesign [DEKAL].2009Ingår i: Resultatdialog 2009: Aktuell forskning om lärande, Stockholm: Vetenskapsrådet , 2009, s. 127-134Kapitel i bok, del av antologi (Refereegranskat)
    Abstract [sv]

    studerar:

    1. hur verksamma, erfarna interaktionsdesigners går till väga när de löser interaktionsdesignproblem och hur de pratar kring dessa

    2. hur studenter kan få stöd i sitt lärande och samarbete kring interaktionsdesignuppgifter

    3. verktyg som skulle kunna underlätta interaktionsdesigners i sitt arbete och särskilt då med avseende på sådant som är specifikt för interaktionsdesign och som utnyttjar en specifik miljö, nämligen "iLounge-rummet" med sina stora skärmar och speciella bord i Kista. Särskilt med avseende på just interaktionsdesign kan vara att materialet som deisgnas, interaktionen, "saknar egenskaper" och behöver visualiseras tex genom att på olika representera tidsförlopp genom informationsrymder mellan och på olika sidor/skärmbilder i ett system eller genom att stödja versionshantering m.m..

    4. Möjligheter att utveckla ett gemensamt språkbruk för interaktionsdesigners och särskilt designmönster för interaktionsdesign.

  • 25.
    Artman, Henrik
    et al.
    KTH, Skolan för datavetenskap och kommunikation (CSC), Medieteknik och interaktionsdesign, MID. FOI.
    Ramberg, Robert
    Jander, Hans
    Lindquist, Sinna
    Castor, Martin
    Borgvall, Jonathan
    Towards the Learning Organisation: Frameworks, Methods, and Tools for Resource-Efficient and Effective Training2013Rapport (Övrigt vetenskapligt)
    Abstract [en]

    The purpose of this report is to describe models for operational training of military personnel and frameworks, methodologies, and tools that support the analysis, planning, monitoring, and evaluation of such training. The primary example used is simulator-based training and exercises, and in particular the operations at FOI/FLSC (Swedish Defence Research Agency/Swedish Air Force Combat Simulation Centre). The report also includes specific recommendations on how frameworks, methodologies, and data from assessment tools can be used by an organization for effective training, and suggests a number of research and development activities that strive towards a learning organization. 

  • 26.
    Artman, Henrik
    et al.
    KTH, Skolan för datavetenskap och kommunikation (CSC), Numerisk Analys och Datalogi, NADA.
    Ramberg, Robert
    SU, DSV.
    Sundholm, Hillevi
    SU, DSV.
    Cerratto-Pargman, Teresa
    SU, DSV.
    Action Context and Target Context Representations: A Case Study on Collaborative Design Learning2005Ingår i: CSCL 2005: Computer Supported Collaborative Learning 2005: The Next 10 Years, Proceedings / [ed] Koschmann, T, Lawrence Erlbaum Associates, 2005, s. 1-7Konferensbidrag (Refereegranskat)
    Abstract [en]

    This paper focuses on the concept of representations produced in the context of collaborative design. More specifically, on the interplay between collaborative creation of sketches (design proposals), and argumentation and negotiation processes taking place in the design activity. The question raised in this paper is how sketches produced during a design session reflect and mediate dialogues and argumentation in the design activity and how the sketches feed into an envisioned use context or vice versa. The concepts of action context and target context representations are introduced and used to illustrate shifts of focus during a design session. We have studied a group of students working on a design task in an interactive space for two weeks. The purpose of the study was to investigate how an environment meant to support collaborative work and learning support collaborative and creative learning of interaction design. The results indicate that students attending a course on interaction design did not pay enough attention to target representations. Furthermore the results suggest that "action context representations" to a large extent occupy student activities as a result of either complex technology or as a result of the students thrust to do something instrumental. We suggest that pedagogical programs for collaborative learning of design may relieve some of the mapping, or interplay, of design proposals and the target context representation.

  • 27.
    Artman, Henrik
    et al.
    KTH, Skolan för datavetenskap och kommunikation (CSC), Medieteknik och interaktionsdesign, MID.
    Ramberg, Robert
    Tholander, Jakob
    Klas, Karlgren
    Rollen hos representationer och agerande inom interaktionsdesign2014Ingår i: Resultatdialog, Vetenskapsrådet , 2014, , s. 8s. 156-163Konferensbidrag (Övrig (populärvetenskap, debatt, mm))
  • 28.
    Artman, Henrik
    et al.
    Division of Operational Studies, National Defence College, Stockholm.
    Waern, Yvonne
    HMI, LiU.
    Distributed Cognition in an Emergency Co-ordination Center1999Ingår i: Cognition, Technology & Work, ISSN 1435-5558, E-ISSN 1435-5566, Vol. 1, nr 4, s. 237-246Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Recent research concerning the control of complex systems stresses the systemic character of the work of the controlling system, including the number of people and artefacts as well as the environment. This study adds to the growing body of knowledge by focusing on the internal working of such a system. Our vantage point is the theoretical framework of distributed cognition. Through a field study of an emergency co-ordination centre we try to demonstrate how the team's cognitive tasks, to assess an event and to dispatch adequate resources, are achieved by mutual awareness, joint situation assessment, and the co-ordinated use of the technology and the physical arrangement of the co-ordination room.

  • 29.
    Artman, Henrik
    et al.
    KTH, Skolan för datavetenskap och kommunikation (CSC), Numerisk Analys och Datalogi, NADA.
    Zällh, Susanne
    KTH, Skolan för datavetenskap och kommunikation (CSC), Numerisk Analys och Datalogi, NADA.
    Finding a way to Usability: Procurement of a taxi dispatch system2005Ingår i: Cognition, Technology & Work, ISSN 1435-5558, E-ISSN 1435-5566, Vol. 7, nr 3, s. 141-155Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Despite the extensive work on human-computer interaction regarding methods of involving users and designing for high degrees of usability, there is surprisingly little published on how procurer organizations understand, reason about, and require usability. This study focuses on how one taxi company dealt with usability requirements when procuring a new dispatch system. We have conducted ten interviews with various stakeholders in the company and analyzed related documentation in order to discover the process. The case shows how the concept of usability matured during over time. The taxi company dealt with requirement elicitation by developing prototypes in small reference groups. They did no formal analysis of the operators' cooperation with each other at the operator central, but they did include experienced users, which created implicit scenarios. The supplier company did not focus on the efficiency of the operators or, for that matter, the cooperative demands of the operator central in their original design, which became evident when the procurer organization requested a redesign that emphasized user tasks. This indicates, on one hand, the extent to which procurers must understand usability and cooperation to procure good systems design and, on the other hand, the extent to which designers must understand business and activity processes in order to design good systems.

  • 30.
    Arvola, Mattias
    et al.
    Dept. of Computer and Information Science, LiU.
    Artman, Henrik
    KTH, Skolan för datavetenskap och kommunikation (CSC), Människa-datorinteraktion, MDI.
    Enactments in interaction design: How designers make sketches behave2007Ingår i: Artifact, ISSN 1749-3463, E-ISSN 1749-3471, Vol. 1, nr 2, s. 106-119Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    How do designers of interactive media work on the dynamic aspects of their designs? Previous research has emphasized the role of gestures to express what users and computers do. This paper contributes with a detailed analysis of interaction designers’ enactments in terms of what they express using a model of interaction design based on five domains: design concept, functions and content, structure, interaction, and presentation. Two enactive means of expression are identified: interaction walkthrough and improvised role play. Gestures drive the interaction walkthrough and scenarios created on the spot drive the improvised role play. In terms of the suggested model of interaction design, interaction walkthroughs start out in the domain of interaction, and improvised role play starts out in the domain of design concept. From these domains the designer can then see consequences for the other domains of interaction design. The five domains of interaction design can be used as an analytical tool for thoughtful reflection, and interaction walkthroughs and improvised role play can be articulated as conscious means of expression.

  • 31.
    Arvola, Mattias
    et al.
    Dept. of Computer and Information Science, LiU.
    Artman, Henrik
    KTH, Skolan för datavetenskap och kommunikation (CSC), Människa-datorinteraktion, MDI.
    Interaction Walkthroughs and Improvised Role Play2006Ingår i: Proceedings of DeSForM 2006 / [ed] Feijs, L., Kyffin, S., Young, B., Amsterdam: Koninklijke Philips Electronics , 2006Konferensbidrag (Refereegranskat)
    Abstract [en]

    How do designers of interactive media work on the dynamic aspects of their designs? Previous research has emphasised the role of gestures to express what users and computers do. This paper contributes with a detailed analysis of interaction design master students ’ enactments. Two kinds of enactive means for expressing behaviour are identified: interaction walkthroughs and improvised role play.

  • 32.
    Arvola, Mattias
    et al.
    Dept. of Computer and Information Science, LiU.
    Artman, Henrik
    KTH, Skolan för datavetenskap och kommunikation (CSC), Människa-datorinteraktion, MDI.
    Studio life: The construction of digital design competence2008Ingår i: Nordic Journal of Digital Literacy, ISSN 1891-943X, E-ISSN 1891-943X, Vol. 3, nr 2, s. 78-96Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    This paper analyses how interaction designers act and think in two different studio settings in order to understand what potential each setting presents for the development of digital design competence. We first observed interaction design students working in a design studio and then in a computer augmented interactive space. In the studio, the students oscillated continuously between individual and cooperative work, while in the interactive space, the work was focused on shared displays. The results describe how students collaborate to develop digital design competence, which not only includes competence in using digital media, but also competence in envisioning and articulating someone else’s future use of digital media. 

  • 33.
    Björndal, Petra
    et al.
    KTH, Skolan för datavetenskap och kommunikation (CSC), Medieteknik och interaktionsdesign, MID. ABB Corporate Research.
    Eriksson, Elina
    KTH, Skolan för datavetenskap och kommunikation (CSC), Medieteknik och interaktionsdesign, MID.
    Artman, Henrik
    KTH, Skolan för datavetenskap och kommunikation (CSC), Medieteknik och interaktionsdesign, MID.
    From transactions to relationships: Making sense of user-centered perspectives in large technology-intensive companies2015Ingår i: 4th IFIP 13.6 Working Conference on Human Work Interaction Design, HWID 2015, Springer-Verlag New York, 2015, s. 114-124Konferensbidrag (Refereegranskat)
    Abstract [en]

    In this paper we analyze interviews from four technology-intensive companies, focused on service and service development. All companies have during the last two decades introduced interaction design units, and the corporations were selected due to their interest in also expanding the service share of their business. This service shift has been a top-down initiative. However in only two companies, the initiatives have led to the establishment of enterprise wide service development processes, and in the other two companies, the service development is more ad hoc. It is argued that even if interaction design has close theoretical relation to service design such combination has so far been limited. We discuss the shift from product to service view of the offerings within these companies, and relate this to user-centered perspectives. We argue there is a window of opportunity within technology-intensive and engineering focused industries to include user-centered design when formalizing service development.

  • 34.
    Fölstad, Asbjörn
    et al.
    SINTEF, Norway.
    Artman, Henrik
    KTH, Skolan för datavetenskap och kommunikation (CSC), Människa-datorinteraktion, MDI.
    Krogstie, John
    SINTEF, Norway.
    User Involvement and representation in e-Government projects2006Rapport (Refereegranskat)
  • 35.
    Garbis, Christer
    et al.
    Dpt of Communication Studies, LiU.
    Artman, Henrik
    KTH, Skolan för datavetenskap och kommunikation (CSC), Människa-datorinteraktion, MDI.
    Team Situation Awareness as Communicative Practice.2004Ingår i: A Cognitive Approach to Situation Awareness: Theory and Application / [ed] S. Banbury, S. Tremblay, Ashgate, 2004Kapitel i bok, del av antologi (Refereegranskat)
  • 36.
    Hedin, Björn
    et al.
    KTH, Skolan för elektroteknik och datavetenskap (EECS), Medieteknik och interaktionsdesign, MID.
    Larsson, Victor
    KTH, Skolan för elektroteknik och datavetenskap (EECS).
    Artman, Henrik
    KTH, Skolan för elektroteknik och datavetenskap (EECS), Medieteknik och interaktionsdesign, MID.
    Indoor temperature awareness using an Ambient Information Display: a semi-longitudinal study of one household2018Ingår i: ICT4S2018. 5th International Conference on Information and Communication Technology for Sustainability / [ed] Birgit Penzenstadler, Steve Easterbrook, Colin Venters and Syed Ishtiaque Ahmed, 2018, Vol. 52, s. 112-124Konferensbidrag (Refereegranskat)
    Abstract [en]

    This paper explores the use of an Ambient Information Display (AID) to visualize indoor temperature, in order to promote behavior change through reflection and discussion. A prototype system was built using Philips Hue, a personal wireless LED lighting system, to visualize indoor temperature with colors, and an unused smartphone as temperature sensor. A household with a family of five was used as test environment. The design process underwent two major design iterations focusing on the visualization and its impact on the family’s everyday perception of the indoor temperature, and the reflective processes this triggered. After three months of usage, late December to late March, the system was evaluated thoroughly. The awareness of the indoor temperature had been increased with the use of the system, where the AID had served as a trigger for discussions.

  • 37.
    Heyman, Susanna
    et al.
    KTH, Skolan för arkitektur och samhällsbyggnad (ABE), Centra, Centrum för bank och finans, Cefin. KTH, Skolan för datavetenskap och kommunikation (CSC), Medieteknik och interaktionsdesign, MID.
    Artman, Henrik
    KTH, Skolan för datavetenskap och kommunikation (CSC), Medieteknik och interaktionsdesign, MID.
    A Call for Financially Literate DesignersManuskript (preprint) (Övrigt vetenskapligt)
    Abstract [en]

    Contemporary Internet banks and other systems for money management are typically designed and evaluated on their usability; a system that is easy to use is considered a good system. However, insights from behavioral finance show many ways in which users of Internet banks are likely to be misled by e.g. certain ways of displaying data, and make the wrong decisions. This paper is a call for researchers and designers of money management systems to learn principles of finance before designing systems that will influence their users’ decisions.

  • 38.
    Heyman, Susanna
    et al.
    KTH, Skolan för datavetenskap och kommunikation (CSC), Medieteknik och interaktionsdesign, MID.
    Artman, Henrik
    KTH, Skolan för datavetenskap och kommunikation (CSC), Medieteknik och interaktionsdesign, MID.
    Computer Support for Financial Advisors and Their Clients: Co-creating an Investment Plan2015Ingår i: PROCEEDINGS OF THE 2015 ACM INTERNATIONAL CONFERENCE ON COMPUTER-SUPPORTED COOPERATIVE WORK AND SOCIAL COMPUTING (CSCW'15), Association for Computing Machinery (ACM), 2015, s. 1313-1323Konferensbidrag (Refereegranskat)
    Abstract [en]

    This paper is a workplace study of how financial advisors use their computer systems in advisory meetings with clients, with special focus on the collaborative decision-making. Observations and interviews show that the financial advisors in the study were not much helped by their computer system in visualizing and explaining financial concepts to their clients, and that not all of them trusted the system's decision support feature. Furthermore, client meetings can involve more than one client, which has further implications for the design of financial decision support.

  • 39.
    Holmlid, Stefan
    et al.
    KTH, Tidigare Institutioner, Numerisk analys och datalogi, NADA.
    Artman, Henrik
    KTH, Tidigare Institutioner, Numerisk analys och datalogi, NADA.
    A tentative model for Usability Procurement2004Konferensbidrag (Refereegranskat)
    Abstract [en]

    In this paper a proposal for a system development model for procurers is presented. The model is aimed at increasing the usability of supplied systems. It is meant to be a supportive tool for any procurer, and is developed from experiences and documented problems in system development. The model is based on three field studies of procurement organizations and their role in the system development process. The model comprises planning, communication, monitoring and evaluation as parallel activities by procurers within any system development project

  • 40.
    Holmlid, Stefan
    et al.
    Linköpings Universitet.
    Artman, Henrik
    KTH, Skolan för datavetenskap och kommunikation (CSC), Människa-datorinteraktion, MDI.
    Design management of interaction design: The fourth Art of Management and Organization Conference2008Konferensbidrag (Refereegranskat)
    Abstract [en]

    Traditional product and service industries have developed design management systems over a long period of time (Felber, 1984; Sebastian, 2005). Typically these assume a product development process where (re)production is separate from design. For the software and system development industries, where digital interaction design is the predominant design discipline (Löwgren & Stolterman, 2005) few studies have been done on design management. Studies concerning design management issues for digital interaction design have identified problems for interaction designers to find a stronghold in organizations (Carlshamre & Rantzer, 2000), or characteristics of the software development context that is distinct for management of interaction design (Holmlid, 2006). As their point of departure these studies have taken organizations that develop IT- systems as if they were products. As a contrast, in this paper we expand the current literature by analyzing two studies of design management in an organization that uses software as part of their business process. We claim that for such organizations, design management of digital interaction design primarily is a concern for the operating core and the strategic apex, thus driving and directing the efforts made by support staff and technostructure

  • 41.
    Holmlid, Stefan
    et al.
    Human-centered systems, LiU.
    Artman, Henrik
    KTH, Tidigare Institutioner, Numerisk analys och datalogi, NADA.
    Shared Objectives2004Rapport (Refereegranskat)
  • 42.
    Hultén, Magnus
    et al.
    Linköpings universitet.
    Artman, Henrik
    KTH, Skolan för datavetenskap och kommunikation (CSC), Medieteknik och interaktionsdesign, MID.
    House, David
    KTH, Skolan för datavetenskap och kommunikation (CSC), Tal, musik och hörsel, TMH.
    A model to analyse students’ cooperative ideageneration in conceptual design2018Ingår i: International journal of technology and design education, ISSN 0957-7572, E-ISSN 1573-1804, Vol. 28, nr 2, s. 451-470Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    In this article we focus on the co-creation of ideas. Through the use of concepts from collaborative learning and communication theory we suggest a model that will enable the cooperative nature of creative design tasks to emerge. Four objectives of the model are stated and elaborated on in the paper: that the model should be anchored in previous research; that it should allow for collaborative aspects of creative design to be accounted for; that it should address the mechanisms by which new ideas are generated, embraced and cultivated during actual design; and that it should have a firm theoretical grounding. The model is also exemplified by two test sessions where two student pairs perform a time-constrained design task. We hope that the model can play a role both as an educational tool to be used by students and a teacher in design education, but primarily as a model to analyse students' cooperative idea generation in conceptual design.

  • 43. Johansson, B
    et al.
    Artman, Henrik
    KTH, Skolan för datavetenskap och kommunikation (CSC), Människa-datorinteraktion, MDI.
    Technology in Crisis Management Systems - ideas and effects2000Ingår i: Journal of Research and Problem Solving in Organizational communication special issue pragmatics, Vol. 2, nr 3, s. 247-258Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    This article presents empirically based research on the use of future technology for crisis management. In particular, it sets out to challenge ideas of future technology by contrasting them with examples from current practice with new, high-tech systems in emergency rescue centers and military command and control environments. The following threee dichotomies are singled out: to start with, that between commitment and information storage; secondly, that between silence and transparency; and finally, that between mimetic representation and interpretation of representation. This research points to a contradiction between current system design for crisis management systems and actual work in practice. Generally speaking, it is suggested that the information technology is becoming both a burden and a saver.

  • 44.
    Johansson, Björn
    et al.
    Dpt for Communication Studies, LiU.
    Artman, Henrik
    KTH, Tidigare Institutioner, Numerisk analys och datalogi, NADA.
    Waern, Yvonne
    HMI, LiU.
    Technology in Crisis Management Systems - ideas and effects2001Ingår i: Document Design, ISSN 1388-8951, Vol. 2, nr 3, s. 247-258Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    This article presents empirically based research on the use of future technology for crisis management. In particular, it sets out to challenge ideas of future technology by contrasting them with examples from current practice with new, high-tech systems in emergency rescue centers and military command and control environments. The following threee dichotomies are singled out: to start with, that between commitment and information storage; secondly, that between silence and transparency; and finally, that between mimetic representation and interpretation of representation. This research points to a contradiction between current system design for crisis management systems and actual work in practice. Generally speaking, it is suggested that the information technology is becoming both a burden and a saver.

  • 45.
    Karlgren, Klas
    et al.
    Karolinska Institutet, Sweden.
    Ramberg, Robert
    Stockholms Universitet, Sweden.
    Artman, Henrik
    KTH, Skolan för datavetenskap och kommunikation (CSC), Medieteknik och interaktionsdesign, MID.
    Designing Interaction: How interaction design students address interaction2016Ingår i: International journal of technology and design education, ISSN 0957-7572, E-ISSN 1573-1804, Vol. 26, nr 3, s. 439-459Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Interaction design is usually described as being concerned with interactions with and through artifacts but independent of a specific implementation. Design work has been characterized as a conversation between the designer and the situation and this conversation poses a particular challenge for interaction design as interactions can be elusive and difficult to describe. Moreover, current trends in interaction design introduce physical materials to a higher degree resulting in even more complex design situations. There is a lack of knowledge about how interaction designers, and especially students, address the very phenomenon of interaction. This study contributes by describing how interaction design students attempt to address aspects of interaction and by presenting an in-depth analysis in the context of an interactionary-type design exercise.

    The quantitative and qualitative findings showed that (1) the design students brought up aspects of interactivity and dynamics through talk and gestures but (2) a comprehensive design idea about interaction did not guide the design work and they were to a little degree engaged in planning sequences of interactions or interaction on a longer time scale; (3) using physical materials disrupted interaction design, and, (4) there was a lack of continuity throughout a design session when addressing interaction compared to how proposals about artifacts were pursued.

    As interaction is the core of interaction design, the findings are discussed in terms of how the immaterial design materials may “talk back” to designers. Practical strategies for how the observed phenomena could be constructively addressed within interaction design education are suggested.

  • 46.
    Lantz, Ann
    et al.
    KTH, Skolan för datavetenskap och kommunikation (CSC), Människa-datorinteraktion, MDI (stängd 20111231).
    Artman, Henrik
    KTH, Skolan för datavetenskap och kommunikation (CSC), Människa-datorinteraktion, MDI (stängd 20111231).
    Ramberg, Robert
    KTH, Skolan för informations- och kommunikationsteknik (ICT), Data- och systemvetenskap, DSV.
    Interaction Design as Experienced by Practitioners2005Ingår i: Nordic Design Research Conferences, 2005Konferensbidrag (Refereegranskat)
    Abstract [en]

    In this paper the questions `what is interaction design´ and `what does interaction design mean to interaction designers´, are posed. We both look at the way people from within university/academia discuss interaction design as well as how people who label themselves interaction designers understand the area and describe their own practice. The empirical material presented is based on an interview study and a series of workshops. In the data three perspectives on interaction design emerged. This study illuminates that people who label themselves interaction designers assume a more holistic view on their endeavour for making interactive systems usable, they also describe their practice as being more progressive- and design oriented rather than construction- or usability oriented. In their work, respondents report on having acted almost as if they were project leaders, having an insight into the whole design process. Interaction designers build a repertoire of solutions and methods are reused.

  • 47.
    Markensten, Erik
    et al.
    Antrop.
    Artman, Henrik
    KTH, Skolan för datavetenskap och kommunikation (CSC), Människa-datorinteraktion, MDI (stängd 20111231).
    Bridging the gap: Redefining early in user-centereddesign2009Ingår i: Acquisition of Usable IT-systems: Acquisition projects to reflect on / [ed] Artman, H., Lindquist, S., Holmlid, S., Lantz, A., Svartling, A., Dovhammar, U., KTH Royal Institute of Technology, 2009, s. 50-70Kapitel i bok, del av antologi (Refereegranskat)
    Abstract [en]

    One of the most common problems we face as usabilityprofessionals today is that of not being involved earlyenough, or not having the desired impact on thesystems development. In this paper we propose onereason for this: we who work in client-supplier relationsin contract- and in-house development mayunconsciously only be seeking solutions from a supplierperspective, where “early involvement” marks thebeginning of the supplier’s engagement.In this paper we propose that usage-centered designmay instead be viewed as a tool for clients to definewhat system to purchase, and what requirements areappropriate for both the business as a whole and forthe individual users. We present a model for workingwith User-Centered Design (UCD) in procurement anddescribe two cases that followed this work model.The results from the case studies suggest that thisapproach deals effectively with issues of earlyinvolvement and integration of user requirements insystems development. The clients in the case studiesvalued the UCD work and based their forthcomingsystems development on it. In addition to being able to integrate a UCD perspective before a contract for thedevelopment was signed, several other benefits wereapparent, including an integration of business and userrequirements and improved communication amongstakeholders. We discuss some of the preconditions formaking this approach successful, based on experiencesfrom the two case studies.This approach requires us to reconsider the role of UCDin systems development. We believe a change willcome, but slowly, since it challenges establishedconceptions in UCD.

  • 48.
    Markensten, Erik
    et al.
    KTH, Tidigare Institutioner                               , Numerisk analys och datalogi, NADA.
    Artman, Henrik
    KTH, Tidigare Institutioner                               , Numerisk analys och datalogi, NADA.
    Crossing the border: Redefining Early in User-Centred Design.Manuskript (preprint) (Övrigt vetenskapligt)
    Abstract [en]

    One of the most common problems we face as usability professionals today is that of not being involved early enough, or not having the desired impact on the systems development. In this paper we propose that one reason for this may be that we in client-supplier relations in contract- and in-house development unconsciously only seek solutions from a supplier perspective, where “early involvement” marks the beginning of the supplier’s engagement. In this paper we propose that usage-centered design may instead be viewed as a tool for clients to define what system to purchase, and what requirements that are appropriate for both the business as a whole, and for the individual users. We present a model how to work with User-Centered Design (UCD) in procurement and describe two case studies that followed this work model. The results from the case studies suggest that this approach effectively deals with issues of early involvement and integration of user requirements in systems development. The clients in the case studies valued the UCD work and based their forthcoming systems development on it. Apart from integrating a UCD perspective before a contract for the development was signed, a number of other benefits were accomplished, including an integration of business and user requirements and a facilitated communication among stakeholders. We discuss some of the preconditions for this approach to be successful, based on experiences from the two case studies. This approach requires us to reconsider the role of UCD in systems development. We believe a change will come, but slowly, since it challenges established conceptions in UCD.

  • 49.
    Markensten, Erik
    et al.
    KTH, Tidigare Institutioner, Numerisk analys och datalogi, NADA.
    Artman, Henrik
    KTH, Skolan för datavetenskap och kommunikation (CSC), Människa-datorinteraktion, MDI.
    Procuring a usable system using unemployed personas2004Ingår i: ACM International Conference Proceeding Series, Tampere, 2004, Vol. 82, s. 13-22Konferensbidrag (Refereegranskat)
    Abstract [en]

    This case study examines a procurement project where the Swedish National Labor Market Administration (AMV) hired usability consultants in order to redesign their website for employment exchange. The user centered design process was part of a larger project to define how the website could be reorganized to better support new organizational goals. The project was managed by a procurement group that had already defined the organizational requirements for the website. They hired the usability consultants to learn about user requirements and to specify an information architecture and design. The usability company suggested a process with a user research phase and an iterative design phase. The primary deliverables would be personas and an evaluated prototype. The results demonstrate how the user centered design process can effectively be used by active procuring organizations as a bridge between abstract organizational requirements and concrete systems requirements. Tools such as personas and prototypes helped the procurers to understand and prioritize among requirements, as well as to communicate their work to the organization. These tools will be used in the continued work to specify and develop the system.

  • 50. Persson, Jenny
    et al.
    Stockhaus, Anna
    KTH, Tidigare Institutioner, Numerisk analys och datalogi, NADA.
    Gulliksen, Jan
    Department of Information Technology, Human-Computer Interaction, Uppsala University.
    Artman, Henrik
    KTH, Tidigare Institutioner, Numerisk analys och datalogi, NADA.
    Genomlysning av Skatteverkets Verksamhets och IT-strategi2004Rapport (Refereegranskat)
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