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  • 1.
    Boivie, Inger
    et al.
    Uppsala Universitet.
    Gulliksen, Jan
    Uppsala Universitet.
    Göransson, Bengt
    Uppsala Universitet.
    The Lonesome Cowboy - A Study of the Usability Designer Role in Systems Development. Interacting with Computers2006Ingår i: Interacting with computers, ISSN 0953-5438, E-ISSN 1873-7951, Vol. 18, nr 4, s. 601-634Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    This paper reports on an evaluation of the usability designer role as applied in two Swedish systems development organisations. The role was initially defined by us, but evolved in these two organisations. We conducted interviews with usability designers, project managers and a user representative. Our main research question was whether or not the introduction of a usability designer has been successful in terms of changes in the systems development process and the impact the role has had on products, projects and organisations. To some extent, the role has met our expectations and intentions for instance, in helping the usability designers shift their focus towards design, and assume some kind of "users' advocate" role. But in other ways, the role "failed". The usability designers in our study are still facing the kind of problems and obstacles that usability professionals have always had to deal with.

  • 2.
    Cajander, Åsa
    et al.
    Uppsala Universitet.
    Boivie, Inger
    Guide Redina AB.
    Gulliksen, Jan
    Uppsala Universitet.
    Usability and Users’ Health Issues in Systems Development: Attitudes and Perspectives2008Ingår i: Maturing Usability: quality in software, interaction and value / [ed] E Law, E Hvannberg, G Cockton, London: Springer London, 2008, s. 243-266Kapitel i bok, del av antologi (Refereegranskat)
    Abstract [en]

    Poor usability and hence a stressful work situation is still a severe problem in computer-supported work, despite efforts to increase the focus on these issues. Consequently, Sweden has a high level of sick rates, particularly in the civil service sector, and some problems relating to inadequate IT systems with poor usability. In this chapter, we aim at understanding attitudes about and practices for integrating usability and users’ health issues in systems development. Quality in value—i.e. users’ well-being, productivity, and user satisfaction—is shaped by attitudes and perspectives underpinning discourse in systems development. These attitudes and perspectives are embedded in the methods, models, and representations used in systems development, as well as in discourse and action. In our qualitative study, data was collected through semistructured interviews with 127 informants, and in a case study of an ongoing project in one organization. During analysis of data, we identified problems with attitudes and perspectives about users and their work, such as the strong focus on automation, efficiency, and surveillance of work, which shaped the development of new technology and ultimately shapes the work situation of the user. Furthermore, we identified that the work of civil servants was frequently discussed in terms of simple steps and procedures that can be predefined and automated in accordance with clearly defined rules and regulations. Finally, we suggest user-centered design and field studies to address the problems and to improve the understanding of the users’ needs and work practices in development projects.

  • 3.
    Gulliksen, Jan
    et al.
    Uppsala Universitet.
    Boivie, Inger
    Uppsala Universitet.
    Göransson, Bengt
    Uppsala Universitet.
    Usability professionals - current practices and future development2006Ingår i: Interacting with computers, ISSN 0953-5438, E-ISSN 1873-7951, Vol. 18, nr 4, s. 568-600Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    The usability concept has now received such a wide recognition in information technology (IT) development that working with usability can be regarded as a profession in its own right. In recent research projects, we have surveyed and studied usability work on an individual level in a number of Swedish development organisations, including success factors and obstacles. What we have seen relates to the individual usability professional and her background and experiences, the organisation in which she operates, the development process, communication and communication means, and finally the attitudes and basic values held by the people involved. In this paper, we compile and reflect on selected findings from different studies on usability work in practical systems(1) development in a number of Swedish organisations. We discuss our findings from a practical point of view and relate them to the research of others within the international HCI community. Finally, we discuss some issues we consider important for the future development of the practice of usability that we believe is of interest to the international community of usability professionals.

  • 4.
    Sandblad, Bengt
    et al.
    Uppsala Universitet.
    Gulliksen, Jan
    Uppsala Universitet.
    Persson, Jenny
    Uppsala Universitet.
    Åborg, J.
    Uppsala Universitet.
    Boivie, Inger
    Uppsala Universitet.
    Blomkvist, Stefan
    Uppsala Universitet.
    Kavathatzopoulos, Iordanis
    Uppsala Universitet.
    Cajander, Åsa
    Uppsala Universitet.
    Göransson, Bengt
    Uppsala Universitet.
    Work environment and computer systems development2003Ingår i: Behavior and Information Technology, ISSN 0144-929X, E-ISSN 1362-3001, Vol. 22, nr 6, s. 375-387Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Work environment and occupational health problems of different nature are constantly increasing in computer supported work. Most efforts to improve the work environment are focused primarily on physical aspects, and to some extent on psychosocial aspects. Mental workload and cognitive problems are of a more complex nature, more difficult to measure and provide efficient solutions to, and are more seldom studied or solved. Solutions to work environment problems are usually applied to already existing work situations through improved equipment and work place design, health programmes, education, reorganizations, etc. The problems are seldom prevented by means of applying relevant methods early in the systems development process, before the artefacts have been designed and implemented. This paper, and the following papers of this special issue, will focus on the need to integrate different interdisciplinary methods at different phases in the development process of computerized support systems, with the ultimate goal to prevent work environment problems and decrease the health risks to the users.

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