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  • 101.
    ANDRÉN, MARCUS
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Industriell marknadsföring.
    Realizing physical bitcoin payments and mapping the enabled point of sales2014Independent thesis Advanced level (degree of Master (Two Years)), 20 poäng / 30 hpOppgave
    Abstract [en]

    In today’s digital world digital money has become a reality. With the introduction of Bitcoin and this new branch of digital currency, cryptocurrency, digital money has begun competing with traditional official currencies, e.g. US dollar and Euro. Bitcoin is a decentralized peer-to-peer currency allowing anonymous transactions. The currency’s value is solely based on supply and demand and is mainly used for e-commerce. However, in order to really compete with traditional currencies and further push the evolution forward physical transaction that can be used in stores is necessary. The objective of the thesis is thus to explorer how this can be realized as well as investigate how physical stores that accept bitcoins can be mapped and turned into a service. The method used for this exploratory study is an extensive literature study. A survey is also used to give additional depth for the research and analyze the current situation concerning bitcoins and wireless communications technologies in Sweden.

    The analysis and findings concluded that it is very much possible to realize the idea with the existing technologies. By using QR-codes and NFC for its intuitive way of communicating, transactions can reach the same accessibility as traditional system like credit/debit cards. Regarding mapping of service points the findings suggest to use both user based input and PoS/store based input. In other words, to utilize the Bitcoin community and its peer-to-peer nature by letting user contribute with information about bitcoin enabled stores as well as using the marketing argument to encourage stores to submit information about themselves

  • 102.
    Andrén Meiton, Emelie
    et al.
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.).
    Lagström, Marie
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.).
    Contactless Mobile Payments entering Europe: The contactless mobile payment ecosystem and potential on the European market2011Independent thesis Advanced level (degree of Master (Two Years)), 20 poäng / 30 hpOppgave
    Abstract [en]

    Abstract

    Contactless mobile payments are a payment method done with a mobile phone and a contactless technology. Instead of paying with cash, a payment card or a cheque, a user can tap its mobile phone onto a terminal to pay.

    Across the globe, several markets have been embracing the need for new payment methods. In Asia, contactless mobile payments have been used since 2004. In some of the African countries, due to an insufficient banking industry, mobile payments have been the only electronic payment method. However, in Europe contactless mobile payments are still in their initial phase.

    The benefits of contactless mobile payments are that they are easier to use, faster and more secure. However, there are some implications. Firstly, the lack of standardisations regarding how the technology will work has led to an undefined ecosystem consisting of many stakeholders with different motives. Secondly, in order for contactless mobile payments to break significant ground the users need to change their existing payment methods and habits. This is a time consuming process, which will require consistency and patience.

    The research purpose of this thesis has been to define the contactless mobile payment ecosystem with its future potential on the European market. The research paradigm has been of an interpretive nature where the researchers’ interpretations on the information have been in focus. In order to answer the research purpose, an action research has been conducted, including an analysis the of Porter’s Five Forces model applied on the current contactless mobile payment ecosystem with its various stakeholders, the attendance at the annual NFC Congress in Austria as well as an experimental case study on Google.

    3The findings of the action research have resulted in new definition of the current contactless mobile payment stakeholder ecosystem. In this new definition of the ecosystem, the user has been defined as the strongest force, hence has been placed in the centre encircled by mobile network operators, banks, merchants and transit authorities. In the ecosystem handset manufactures, operating system providers, technology vendors, cash handling organisations, card networks, POS terminal manufactures and governmental bodies have also been represented.

    The vision of the case study on Google has been to present a market entry strategy for how Google could enter the European market of contactless mobile payments. The research resulted in a proposition that Google would enter the market in the following order; the UK, France, Turkey, Russia, Germany, Spain and Italy.

    The conclusions of the research have been that contactless mobile payments will cut across an entire ecosystem, but that the ecosystem at the moment is not fully defined. To achieve a competitive position, a stakeholder has to deliver an outstanding user experience that is interoperable within the whole European market.

    Key­words: Contactless mobile payments, near field communication (NFC), mobile payment ecosystem, payment ecosystem, Google, Android

  • 103.
    Angelis, Jannis
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Industriell Management.
    Glöm jante – låt andras framgång inspirera1998Annet (Annet (populærvitenskap, debatt, mm))
  • 104.
    Angelis, Jannis
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Industriell Management.
    Lean and operational performance2005Rapport (Annet vitenskapelig)
  • 105.
    Angelis, Jannis
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Industriell Management.
    Operations strategy in an agile environment: a curriculum review2007Rapport (Annet vitenskapelig)
  • 106.
    Angelis, Jannis
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Industriell Management.
    Particularly poor automotive industry work conditions?Manuskript (preprint) (Annet vitenskapelig)
  • 107.
    Angelis, Jannis
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Industriell Management.
    Strategic Management of Global Manufacturing Networks2015Inngår i: Production planning & control (Print), ISSN 0953-7287, E-ISSN 1366-5871, Vol. 26, nr 13, s. 1162-1163Artikkel, omtale (Fagfellevurdert)
  • 108.
    Angelis, Jannis
    et al.
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.).
    Beveridge, Ivana
    Freeman, Scott
    Drivers of Digital Trust in the Crypto Industry2019Inngår i: Blockchain and Web 3.0: Social, Economic, and Technological Challenges / [ed] Massimo Ragnedda, Giuseppe Destefanis, London: Routledge, 2019Kapittel i bok, del av antologi (Fagfellevurdert)
  • 109.
    Angelis, Jannis
    et al.
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.).
    Fernandes, Bruno
    Innovative lean: The role and impact of work practices2012Inngår i: International Journal of Lean Six Sigma, ISSN 2040-4166, E-ISSN 2040-4174, Vol. 3, nr 1, s. 74-84Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    Purpose – Innovation is a key source of competitiveness in the knowledge economy, and continuous improvement (CI) is a key element of such corporate pursuit. The purpose of this paper is to explore links to prevalent shop floor conditions which support or prohibit the effective realisation of CI. Lean is a globally competitive standard for product assembly of discreet parts. Successful Lean application is conditioned by an evolutionary problem-solving ability of the rank and file. This is in itself contingent on employee involvement in improvement programs and the implementation of appropriate practices. But the challenge of operating innovative Lean systems lacks statistically valid guidance.

    Design/methodology/approach – This empirical study is based on 294 worker responses from 12 manufacturing sites in four industry sectors.

    Findings – The study identifies particular practices that impact employee participation in improvement activities and their performance outcomes. Process suggestions are driven by a combination of difficult working conditions that the workers seek to improve and team-based work. However, for suggestions on product improvements, significant practices are worker favorable industrial relations and human resource practices.

    Research limitations/implications – To test work practices, work practice variables were measured with single items, trading lower measurement reliability for increased scope. Also, there is a moderate sample size, if addressed by selecting sites with a variety of practices.

    Practical implications – The results indicate that the main business benefit is in enhanced product quality through process, rather than product, improvements, suggesting that management should pursue worker involvement on continuous process improvements, and employ designated design teams for product improvements.

    Originality/value – The paper empirically identifies the relationship between particular work practices and product and process improvement in a Lean setting.

  • 110.
    Angelis, Jannis
    et al.
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Industriell Management.
    Jordahl, Henrik
    Att styra och leda äldreomsorg: Hur går det till och vad kan förbättras?2014Bok (Annet vitenskapelig)
  • 111.
    Angelis, Jannis
    et al.
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Industriell Management.
    Jordahl, Henrik
    Management and control of production in public services2013Inngår i: Proceedings of the Uppsala Public Management Seminar, 2013Konferansepaper (Fagfellevurdert)
  • 112.
    Angelis, Jannis
    et al.
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Industriell Management.
    Jordahl, Henrik
    Management practices in elderly care homes2014Inngår i: Proceedings of the European Public Choice Society Meeting, 2014Konferansepaper (Fagfellevurdert)
  • 113.
    Angelis, Jannis
    et al.
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Industriell Management.
    Jordahl, Henrik
    Management practices in elderly care homes2013Inngår i: Proceedings of the Gothenburg Public Management Seminar, 2013Konferansepaper (Fagfellevurdert)
  • 114.
    Angelis, Jannis
    et al.
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Industriell Management.
    Jordahl, Henrik
    Research Institute of Industrial Economics IFN.
    Merciful yet effective elderly care performance management practices2015Inngår i: Measuring Business Excellence, ISSN 1368-3047, E-ISSN 1758-8057, Vol. 19, nr 1, s. 61-69Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    Purpose – The study aims to compare management practices in private and publicly owned elderly care homes. The demands for cost-effective care combined with emphasis on client experience highlights the importance of appropriate management practices.

    Design/methodology/approach – The study utilises a survey of 500 homes covering management practices on monitoring, performance management and staff development. These are highly correlated, allowing for treating the practices both in aggregate and individually in the analysis. Additional questions capture information on site and management conditions.

    Findings – Management practices employed at the elderly care homes vary greatly, with high and low individual scores found in most homes. But private homes consistently score higher than public homes, especially when it comes to incentive practices. Also, elderly care homes of both ownership forms score at the top and bottom of each management practice. But looking at the average management score, there are fewer private homes that score really low and more private homes that score really high.

    Practical implications – The results identify given characteristics and maturity of the various management practices employed to plan and control operations in the elderly care homes and provides managerial and staff insights into their use.

    Originality/value – The application and impact of standard management practices has previously been limited in publicly funded services. Little is known about management practices in elderly care and whether the practices are associated with better performance.

  • 115.
    Angelis, Jannis
    et al.
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Industriell Management.
    Jordahl, Henrik
    Performance management practices and elderly care2014Inngår i: Proceedings of the Performance Management Conference, 2014Konferansepaper (Fagfellevurdert)
  • 116.
    Angelis, Jannis
    et al.
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Industriell Management.
    Jordahl, Henrik
    Using management practices in welfare2014Inngår i: Proceedings of the European Operations Management Conference, 2014Konferansepaper (Fagfellevurdert)
  • 117.
    Angelis, Jannis
    et al.
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Industriell Management.
    Jordahl, Henrik
    Glänngård, Anna
    Att styra och leda en vårdcentral: Hur går det till och vad kan förbättras?2015Bok (Fagfellevurdert)
  • 118.
    Angelis, Jannis
    et al.
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Industriell Management.
    Jordahl, Henrik
    Glänngård, Anna
    Management quality in health care: A study of the use of management practices in primary care2018Inngår i: Public Money & ManagementArtikkel i tidsskrift (Annet vitenskapelig)
  • 119.
    Angelis, Jannis
    et al.
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Industriell Management.
    Jordahl, Henrik
    Glänngård, Anna
    Vårdcentraler på rätt spår2016Inngår i: Dagens SamhälleArtikkel, omtale (Annet (populærvitenskap, debatt, mm))
  • 120.
    Angelis, Jannis
    et al.
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Industriell Management.
    Machado, Carla
    Pinheiro de Lima, Edson
    da Costa, Sergio
    Mattiado, Robert
    Developing a maturity framework for sustainable operations management2017Inngår i: International Journal of Production Economics, ISSN 0925-5273, E-ISSN 1873-7579Artikkel i tidsskrift (Fagfellevurdert)
  • 121.
    Angelis, Jannis
    et al.
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.).
    Macintyre, Mairi
    Parry, Glenn
    Discretion and complexity in customer focused environments2012Inngår i: European Management Journal, ISSN 0263-2373, E-ISSN 1873-5681, Vol. 30, nr 5, s. 466-472Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    Operations have traditionally focused on reductive analysis; transactional processes open to mass-customisation and standardisation. This study proposes that service complexity created by extensive ‘reasonable’ customer demand limits the ability to standardise and manage systems through mass-customisation. Beyond mass-customisation we propose management is by discretion. Discretion is difficult, if not impossible to codify, so operations are ‘managed’ via framework principles that also are difficult to replicate and provide a source of sustainable competitive advantage. The study furthers the servitisation discussion through a public sector services case.

  • 122.
    Angelis, Jannis
    et al.
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Industriell Management.
    Okwir, Simon
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Industriell Management.
    Performance measurement system – art and science2017Inngår i: Proceedings of the Annual European Operations Management Conference, 2017Konferansepaper (Fagfellevurdert)
  • 123.
    Angelis, Jannis
    et al.
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Industriell Management.
    Remeikienė, Ramune
    Sustainable Construction Ecosystem: 3dPrinting-based business models2019Inngår i: Proceedings of the 5th European Operations Management Association Forum, 2019Konferansepaper (Fagfellevurdert)
  • 124.
    Angelis, Jannis
    et al.
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Industriell Management.
    Ribeiro da silva, Elias
    Blockchain adoption: a value driver perspective2019Inngår i: Business Horizons, ISSN 0007-6813, E-ISSN 1873-6068, Vol. 62, nr 3, s. 307-314Artikkel, forskningsoversikt (Fagfellevurdert)
    Abstract [en]

    The ongoing discussion regarding blockchain technologies is focused primarily on cryptocurrencies, but blockchain features and functionalities have developed beyond financial instruments. As the technologies provide new functionalities, the associated value proposition changes as well. This study explores the relationship between blockchain technologies and their underlying value drivers. Four identified distinct blockchain stages of increased maturity are analyzed and discussed. This covers the evolutionary technology types focused on transactions, smart contracts, decentralized applications, and the introduction of artificial intelligence supporting decentralized decision making. In addition, we address management issues around appropriate blockchain adoption using a blockchain value driver-focused framework that gives decision makers actionable questions and recommendations. We provide practitioners with a method for assessing suitable blockchain adoption that addresses the specific value creation associated with a given organizational strategy. For academics, we critically identify and assess the characteristics of the blockchain stages and their strategy implications and provide a structured approach conceptualizing blockchain technology evolution.

  • 125.
    Angelis, Jannis
    et al.
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Industriell Management.
    Siraliova, Jelena
    Cambridge Technology & Policy.
    Sector specificity and process impact2013Inngår i: Journal of International Business, Vol. 4, nr 1, s. 43-52Artikkel i tidsskrift (Fagfellevurdert)
  • 126.
    Angelis, Jannis
    et al.
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Industriell Management.
    Stogsdill, Mattew
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Industriell Management.
    Wadström, Pontus
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Industriell Management.
    Risk considerations when developing performance measures2015Inngår i: Performance Management Conference, 2015Konferansepaper (Fagfellevurdert)
  • 127.
    Angelis, Jannis
    et al.
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Industriell ekonomi och organisation (Avd.) (stängd 20130101).
    Velanikov, Ivan
    Mairi, Macintyre
    McMahon, Michael
    Naybour, John
    Arkle, Sam
    Reverse servitisation2012Inngår i: Proceedings of the 5th European Operations Management Association Service Operations Management Forum, Cambridge, 2012Konferansepaper (Fagfellevurdert)
  • 128.
    Angelis, Jannis
    et al.
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Industriell Management.
    Velikanov, Ivan
    Macintyre, Mairi
    Product service transitions in reverse2017Inngår i: International Journal of Production Research, ISSN 0020-7543, E-ISSN 1366-588XArtikkel i tidsskrift (Fagfellevurdert)
  • 129.
    Angelis, Jannis
    et al.
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Industriell Management.
    Wadström, Pontus
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Industriell Management.
    Translating corporate strategy into business models and performance measures2015Inngår i: Proceedings of the European Operations Management Conference, 2015Konferansepaper (Fagfellevurdert)
  • 130.
    Angelis, Jannis
    et al.
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Industriell Management.
    Winroth, Mats
    McManus, John
    Service Management: Linking strategy design, and operations delivery2019Bok (Fagfellevurdert)
  • 131.
    Angermund, Emma
    et al.
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.).
    Lindqvist, Emma
    KTH, Skolan för datavetenskap och kommunikation (CSC).
    Working with Time Management in IT Consulting: Developing a Time Management Strategy by Using Performance Management2013Independent thesis Advanced level (degree of Master (Two Years)), 20 poäng / 30 hpOppgave
    Abstract [en]

    Time is in control of our everyday life and work life. Time is a valuable resource of which everyone possesses the same amount. In work life, time is important; it rules the workday and the tasks that are being performed. Time is even more significant within the consultancy industry, where worked time and competence is what is being delivered to the customers. Since time is of great importance for consulting firms, time management systems and time reporting become a crucial part of a consultant’s day. IT consulting firms spend lots of time and money on business systems, despite this the area of how time management and performance management are connected is relatively unexplored.

    This report aims to contribute to an enhanced understanding regarding why consultancy firms work with time management, and how data from time management systems could be used. The study will also investigate how the employees could be motivated to use the time management system in the extent that the managers wish, as well as important requirements on data from the time management system. These questions can together give answer to how time management can be aligned with performance management within an IT consultancy firm.

    The report is based on 14 interviews performed at five different IT consulting firms in the Stockholm area, a participant observation conducted at one of the participating companies, as well as a literature review. The study was performed during the spring of 2013.

    The study found that the main reason for IT consultant firms to report time is to gain decision support for invoices and salary payments. Being able to see overtime and flextime is something that is appreciated by the employees. Other identified areas of usage are forecasts and estimates, evaluations and follow-ups, utilization rate calculations, and employee care. Regular follow-ups, preferable weekly, are necessary for motivating the employees to work with time management. It is also important that the time management system is easy to use in order for it to generate relevant decision support.

    The study shows that to implement a successful time management strategy, the following aspects should be considered: (i) to not measure too much, (ii) to have clear communication and weekly deadlines, (iii) to make it simple, (iv) to create awareness among the employees, and (v) to have a time management system that mutually benefits the managers and the employees.

  • 132.
    ANGIUS, ROBERTO
    et al.
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Industriell Management.
    STJERNUDDE, ANDREAS
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Industriell Management.
    Handling disruptions in large organizations: A study on asymmetricwarfare2015Independent thesis Advanced level (degree of Master (Two Years)), 20 poäng / 30 hpOppgave
    Abstract [sv]

    Frågan om hur man behandlar en disruption inom en stor organisation är väldigt mångfacetterad och beroende på hur en stor organisation ser ut. I disruptionens natur, må det vara terrorism eller något annat, så ligger det att den utsatta organisationen förmodligen inte kommer ha initiativet. Tendenser kan dock uppmärksammas via de förändringar som sker i vår omvärld, som kan peka på att en ny omvälvning är på gång. Men att förutspå vilken händelse som kommer ske är nästan omöjligt, vilket betyder att en organisation alltid måste vara reaktiv i en sådan situation. För att klara av en disruptiv händelse krävs det att organisationen är förberedd på ett sådant sätt att den kan återta initiativet. De nyckelområden som har betonats är den allmänna strategiska förståelsen samt hur innovationsförmågan kan höjas.

    Det har visats att det finns en tendens att hålla sig till sin kärnkompetens i en pressad och osäker miljö. Detta utnyttjas till stor del av den som står för disruptionen, vilket leder till att ett fortsatt utnyttjande av sin kärnkompetens leder in i en fälla där konkurrenten kan använda sina starka egenskaper mot den större aktören. En annan biverkning av funktionsfixering är att avdelningar bara jobbar i sitt eget stuprör, vilket försvårar kommunikationen och därmed förhindrar man att vissa synergieffekter uppnås.

    Yttre tryck på en organisation kan ha både positiva och negativa effekter. Om organisationen är hierarkisk, med ett dåligt informationsflöde och med ett erfarenhetsbaserat ledarskap så tenderar organisationen att fokusera på det den gör bäst. Är organisationen däremot platt och med ett ledarskap baserat på intellektuell förmåga, så tenderar organisationen att uppnå en högre innovationsförmåga. Däremot kan ett för stort tryck destabilisera en platt och ad hoc baserad organisation.

     

  • 133.
    Aniander, Magnus
    et al.
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.).
    Blomgren, Henrik
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Industriell marknadsföring. KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Affärsutveckling och Entreprenörskap.
    On the Production Concept1997Konferansepaper (Fagfellevurdert)
  • 134.
    Aniander, Magnus
    et al.
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.).
    Blomgren, Henrik
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Industriell marknadsföring. KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Affärsutveckling och Entreprenörskap.
    Engwall, Mats
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.).
    Gessler, Fredrik
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.).
    Gramenius, Jakob
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.).
    Karlson, Bok
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.).
    Lagergren, Fredrik
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.).
    Storm, Pär
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.).
    Westin, Paul
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.).
    Industriell Ekonomi: Faktabok1998Bok (Annet vitenskapelig)
  • 135.
    ANSELMETTI, Romain
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Entreprenörskap och Innovation.
    The Autonomous Vehicle: End of the Road, or the Beginning of A New Era?: Concept and Challenges of a Disruptive Innovation within the Automotive Industry2016Independent thesis Advanced level (degree of Master (One Year)), 10 poäng / 15 hpOppgave
    Abstract [en]

    The Autonomous Vehicle is about to enter the mass-market. The question is not about when it will happen but in which conditions, under which form or who will be the first car manufacturer to release an efficient and reliable final product.By now, the equation has not been solved, due to the high price of the technologies needed, the lack of solutions to provide a reliable network, and the necessity to change conventions established a long time ago in terms of responsibility of the driver.Depending on who is talking, the Autonomous vehicle is not only an evolution of a previous product, which is able to evaluate and to progressively transform into something different that we could call a self-driven car. This innovation is one step further and is challenging everything that was established until now in terms of objective criteria expected from a car. This is why some are calling this a disruptive innovation, or even a revolution, in the sense that it has the power to totally change the way we are interacting with our everyday transportation system.To enter into the market, this technology, this product, will have to overcome some challenges, on the technological side but also on the psychological side of his future clients.Therefore, this thesis research analyses why this innovation could be the future of the Automotive industry, where it is coming from, what are the challenges it will have to overcome, which will be the impacts, and the different possible scenarios.

  • 136.
    Antonsson, Hans
    et al.
    Swedish National Road and Transport Research Institute.
    Finnveden, Göran
    KTH, Skolan för arkitektur och samhällsbyggnad (ABE), Hållbar utveckling, miljövetenskap och teknik, Miljöstrategisk analys (fms).
    Gullberg, Anders
    Beser Hugosson, Muriel
    KTH, Skolan för arkitektur och samhällsbyggnad (ABE), Transportvetenskap, Systemanalys och ekonomi.
    Höjer, Mattias
    KTH, Skolan för arkitektur och samhällsbyggnad (ABE), Hållbar utveckling, miljövetenskap och teknik, Miljöstrategisk analys (fms).
    Isaksson, Karolina
    Swedish National Road and Transport Research Institute.
    Kaijser, Arne
    Filosofi och historia, KTH, Skolan för arkitektur och samhällsbyggnad (ABE), Filosofi och teknikhistoria, Historiska studier av teknik, vetenskap och miljö.
    Laestadius, Staffan
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Hållbarhet och industriell dynamik.
    Mattsson, Lars-Göran
    KTH, Skolan för industriell teknik och management (ITM), Industriell produktion.
    Nelldal, Bo-Lennart
    KTH, Skolan för arkitektur och samhällsbyggnad (ABE), Transportvetenskap.
    Summerton, Jane
    Swedish National Road and Transport Research Institute.
    Åkerman, Jonas
    KTH, Skolan för arkitektur och samhällsbyggnad (ABE), Hållbar utveckling, miljövetenskap och teknik, Miljöstrategisk analys (fms).
    Nu finns chansen att riva upp beslutet om förbifarten2014Inngår i: Dagens nyheter, ISSN 1101-2447, nr 2014-09-16Artikkel i tidsskrift (Annet (populærvitenskap, debatt, mm))
  • 137.
    Antonsson, Hans
    et al.
    Swedish National Road and Transport Research Institute.
    Finnveden, Göran
    KTH, Skolan för arkitektur och samhällsbyggnad (ABE), Hållbar utveckling, miljövetenskap och teknik, Miljöstrategisk analys (fms).
    Gullberg, Anders
    Höjer, Mattias
    KTH, Skolan för arkitektur och samhällsbyggnad (ABE), Hållbar utveckling, miljövetenskap och teknik, Miljöstrategisk analys (fms).
    Isaksson, Karolina
    Swedish National Road and Transport Research Institute.
    Kaijser, Arne
    Filosofi och historia, KTH, Skolan för arkitektur och samhällsbyggnad (ABE), Filosofi och teknikhistoria, Historiska studier av teknik, vetenskap och miljö.
    Laestadius, Staffan
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Hållbarhet och industriell dynamik.
    Mattsson, Lars-Göran
    KTH, Skolan för industriell teknik och management (ITM), Industriell produktion.
    Nelldal, Bo-Lennart
    KTH, Skolan för arkitektur och samhällsbyggnad (ABE), Transportvetenskap.
    Summerton, Jane
    Swedish National Road and Transport Research Institute.
    Åkerman, Jonas
    KTH, Skolan för arkitektur och samhällsbyggnad (ABE), Hållbar utveckling, miljövetenskap och teknik, Miljöstrategisk analys (fms).
    Elbilar och förnybara bränslen räcker inte.2014Inngår i: Dagens nyheter, ISSN 1101-2447Artikkel i tidsskrift (Annet (populærvitenskap, debatt, mm))
  • 138.
    Anund Vogel, Jonas
    et al.
    KTH, Skolan för industriell teknik och management (ITM), Energiteknik, Tillämpad termodynamik och kylteknik.
    Lundqvist, Per
    KTH, Skolan för industriell teknik och management (ITM), Energiteknik, Tillämpad termodynamik och kylteknik.
    Arias, Jaime
    KTH, Skolan för industriell teknik och management (ITM), Energiteknik, Tillämpad termodynamik och kylteknik.
    Blomkvist, Pär
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Hållbarhet och industriell dynamik.
    Problem areas related to energy efficiency implementation in Swedish multifaily buildings2015Inngår i: Energy Efficiency, ISSN 1570-646X, E-ISSN 1570-6478Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    This paper investigates problem areas related to energy efficiency implementation in Swedish multifamily buildings. The paper first presents a generic list of (theoretical) problem areas identified through a literature survey. Using a qualitative approach, the paper also investigates if the problem areas identified in the literature also have an impact on the Swedish building sector. Results from the interview study reveal a strong coherence between problem areas in the literature and those expressed by the interviewees. However, this paper identifies seven novel challenges that cannot be derived from the list of barriers in the literature. Moreover, results reveal that as many as 12 problem areas have their origin in national factors such as agreement structures, incentive schemes, and cost calculation methods.

  • 139.
    Apanasevic, Tatjana
    et al.
    KTH, Skolan för elektroteknik och datavetenskap (EECS), Kommunikationssystem, CoS.
    Arvidsson, Niklas
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Hållbarhet och industriell dynamik.
    Markendahl, Jan
    KTH, Skolan för elektroteknik och datavetenskap (EECS), Kommunikationssystem, CoS, Radio Systems Laboratory (RS Lab).
    Mobile payments: a proposal for a context-oriented approach based on socio-technical system theoryInngår i: Journal of Innovation Management, ISSN 2183-0606Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    A recent review on mobile payment research by Dahlberg et al. (2015) concludes that there is a need to synthesise this research area by studying contexts in which innovation is done as well as to integrate different aspects of research. This article aims to provide a proposal for how to achieve such integration and context-orientation by building on previous studies as well as an additional review. Our systematic literature review of mobile payments research is focused on papers published during 2006–2016. The main objective is to examine how mobile payments research has been conducted from the methodological and theoretical perspectives. Our findings show that research on mobile payments is a multidisciplinary research. Three main themes, which are in line with previous studies, in research are: customer adoption, technological aspects, and business aspects. Moreover, research is mainly analytical based on deductive approach. To meet the challenge formulated in the previous research, we propose and apply a socio-technical system framework to achieve synthesis and context-specific consideration in future research on mobile payments.

  • 140.
    Apanasevic, Tatjana
    et al.
    KTH, Skolan för informations- och kommunikationsteknik (ICT), Kommunikationssystem, CoS, Radio Systems Laboratory (RS Lab). KTH, Skolan för informations- och kommunikationsteknik (ICT), Centra, KTH Center för Trådlösa System, Wireless@kth.
    Markendahl, Jan
    KTH, Skolan för informations- och kommunikationsteknik (ICT), Centra, KTH Center för Trådlösa System, Wireless@kth. KTH, Skolan för informations- och kommunikationsteknik (ICT), Kommunikationssystem, CoS, Radio Systems Laboratory (RS Lab).
    Arvidsson, Niklas
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Entreprenörskap och Innovation.
    An exploratory study of consumer attitudes towards mobile ticketing in Sweden2013Inngår i: 24th European Regional Conference of the International Telecommunications Society: Technology, Investment and Uncertainty, ITS , 2013Konferansepaper (Fagfellevurdert)
    Abstract [en]

    Swedish public transport organizations have set an objective to double usage of the public transport during the next coming five years. This study attempts to investigate if the current ticket solutions support the goal of the public transport companies, and if the available mobile phone solutions can lower barriers for consumers. In order to do that, critical travelling moments for users of different market segments were estimated during a pre-study stage. The following focus group discussions helped to validate problems identified during the pre-study. At the same time, focus groups provided deeper consumer insights on general consumer perception of the transport service, ticketing, mobile payment, quality of service, consumer expectations related to the public transport services, and consumer satisfaction and loyalty.

    The conducted research helped to identify problems existing in public transport ticketing and mobile payment areas, which have the negative impact on the usage of the public transport service and contribute with additional barriers for users. Moreover, this conclusion is supported by multiple examples that clearly illustrate what does not work, and why it does not work. Hence, mentioned solutions do not support the overall objective of the public transport operators. The comprehension of these problems and barriers can contribute to a better understanding of consumer needs and expectations, and help the public transport service providers to improve the service.

  • 141.
    Apanasevic, Tatjana
    et al.
    KTH, Skolan för informations- och kommunikationsteknik (ICT), Kommunikationssystem, CoS, Radio Systems Laboratory (RS Lab). KTH, Skolan för informations- och kommunikationsteknik (ICT), Centra, KTH Center för Trådlösa System, Wireless@kth.
    Markendahl, Jan
    KTH, Skolan för informations- och kommunikationsteknik (ICT), Centra, KTH Center för Trådlösa System, Wireless@kth. KTH, Skolan för informations- och kommunikationsteknik (ICT), Kommunikationssystem, CoS, Radio Systems Laboratory (RS Lab).
    Arvidsson, Niklas
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.).
    Stakeholders' expectations of mobile payment in retail: lessons from Sweden2016Inngår i: International Journal of Bank Marketing, ISSN 0265-2323, E-ISSN 1758-5937, Vol. 34, nr 1, s. 37-61Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    Purpose– The purpose of this paper is to explore the reasons behind the slow adoption of mobile payment services. The expectations of the main groups of stakeholders – the mobile service providers, the retailers, and the consumers – of the service in the retail industry in Sweden are examined. Design/methodology/approach– The authors use a qualitative case study of stakeholders’ expectations. The conceptual research framework is based on the theory of diffusion of innovations, the technology adoption model, and network externalities. The proposed framework was tested and validated by empirical findings. Findings– One of the key findings of the research highlights that acceptance of a mobile payment service depends on the ability of mobile payment providers to build networks of both retailers and consumers simultaneously. The service will attract these stakeholders if it meets their expectations in the best possible way. Another finding is that mobile payment services do not meet expectations on an enhanced purchasing process. This is the area for future service improvement. Research limitations/implications– The main limitation of this study is that only a few retailers were contacted. Practical implications– First of all, criteria from the developed research framework can be used as a guide for mobile payment service development. Second, when developing and providing a mobile payment service, mobile payment providers need to have a good understanding of the needs and expectations of retailers and consumers. Originality/value– Stakeholders’ expectations have not been a focus for research in previous studies. This is a new research object.

  • 142.
    Apanasevic, Tatjana
    et al.
    KTH, Skolan för informations- och kommunikationsteknik (ICT), Kommunikationssystem, CoS, Radio Systems Laboratory (RS Lab). KTH, Skolan för informations- och kommunikationsteknik (ICT), Centra, KTH Center för Trådlösa System, Wireless@kth.
    Markendahl, Jan
    KTH, Skolan för informations- och kommunikationsteknik (ICT), Centra, KTH Center för Trådlösa System, Wireless@kth. KTH, Skolan för informations- och kommunikationsteknik (ICT), Kommunikationssystem, CoS, Radio Systems Laboratory (RS Lab).
    Arvidsson, Niklas
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Entreprenörskap och Innovation.
    Stakeholders’ Expectations of Mobile Payment in Retail: Lessons from SwedenManuskript (preprint) (Annet vitenskapelig)
  • 143.
    Apanasevic, Tatjana
    et al.
    KTH, Skolan för informations- och kommunikationsteknik (ICT), Kommunikationssystem, CoS, Radio Systems Laboratory (RS Lab). KTH, Skolan för informations- och kommunikationsteknik (ICT), Centra, KTH Center för Trådlösa System, Wireless@kth.
    Markendahl, Jan
    KTH, Skolan för informations- och kommunikationsteknik (ICT), Centra, KTH Center för Trådlösa System, Wireless@kth. KTH, Skolan för informations- och kommunikationsteknik (ICT), Kommunikationssystem, CoS, Radio Systems Laboratory (RS Lab).
    Arvidsson, Niklas
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Entreprenörskap och Innovation.
    Stakeholder’s expectations: The case of mobile public transport ticketing in Sweden2014Inngår i: 13th International Conference on Mobile Business, 2014 (ICMB 2014), London, June 4-5, 2014, 2014Konferansepaper (Fagfellevurdert)
    Abstract [en]

    One of the main areas of mobile payment application in Sweden is mobile public transport ticketing. The main stakeholders involved in this service are mobile network operators, mobile payment service providers, SMS ticket’s “technology solution” providers, public transport companies, and consumers.

    Traditionally, mobile operators have had a strong position in this niche since the mobile phone bill or pre-paid subscriptions were used for end-user billing. Due to financial regulation, this situation was changed in February 2013 when new SMS payment solutions were introduced for all public transport companies in Sweden. A number of new actors entered the scene, and the position of existing actors changed dramatically. At the same time, the Swedish mobile operators formed a joint venture, 4T Sweden, offering a new mobile payment solution – WyWallet.

    The main focus of this paper is on the change of expectations of different stakeholders taking part in provisioning of SMS payment services. Analysis has been performed by comparison of the initial expectations before the introduction of the new SMS payment system and the real outcome in approximately half a year time. Analysis revealed the fact that expectations of a number of stakeholders about mobile payment services did not come true. Moreover, due to barriers set by the mobile payment solution, mobile payment transactions in public transportation is dramatically lower than what SMS payments were before the market changed.

  • 144.
    Arabzadeh, Daniel
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Organisation och ledning.
    How to Stay Aligned Rather than Becoming Fragmented: The Importance of Knowledge Management in Flexible Working2014Independent thesis Advanced level (degree of Master (Two Years)), 20 poäng / 30 hpOppgave
    Abstract [en]

    Although the fundamental settings for the global business landscape has evolved throughout history in areas such as social, economic, political and demographical trends, companies  are still experiencing the same challenges in performing within the traditional criteria: profitability, customer satisfaction, market share, and innovation. Corporations have to constantly adapt to the changing market (Microsoft, 2005).

    In the current economic climate an increasingly more common change management program, has become flexible working. Flexible working in accordance with Oseland and Webber (2012) implies for many corporations a radical change on the entire organizational structure. What characterizes flexible working is the top management support for employees to be flexible regarding their working hours and working locations as long as they do their job.

    However, the flexible working change management program is not entirely without risks. Working remotely, also known as teleworking or telecommuting, may cause negative social implications among the workforce and could in the long-term lead to cultural cannibalization(Bailey and Kurland, 1999). In order to respond to risk of organizational fragmentation in flexible work systems that are embossed by distance, previous research show the importance  of managing the intellectual assets in order to promote collaboration and communication (Fontaine et al, 2000). Through an on-site case study at Microsoft Sweden, a new adopter of flexible working, this paper aimed to identify the factors that affect knowledge management in a flexible working organization. Recommendations were also to be made on how a flexible working organization should respond to the risk of organizational fragmentation.

    The qualitative study at Microsoft Sweden, including 18 semi-structured interviews and a review of previous research, show that the following factors are driving knowledge management in flexible working companies: distance, performance measurement, enabling technology, the office, the structure in codification and the alignment.

    This research study shows that top managers in flexible working companies must work to spread awareness regarding the importance of knowledge management in flexible working success. Moreover, training must be distributed to employees on the what knowledge should be transferred, how it is done, why it is done, and ultimately top management must foster a culture that care why they are needed to share their knowledge. Mentorship programs are recommended for new recruits. Another important factor is the need for revising the performance measurement process. Improperly defined measurements will lead the organization to succumb to cannibalizing internal competition in flexible working. The research have also shown that flexible working companies need to refine their codification structure and embrace a codification process that actually works as a knowledge sharing tool instead of individual note-taking. Top management can’t allow any lacking in the usage of the flexible working enabling technology. There are an increasing need of team building in flexible working and top management must be sure to invest in developing team spirit and connectedness among the workforce. However, the most important recommendation is that leaders must lead as example on how employees should work in a flexible working organization, and more importantly, how they should share their knowledge. The research suggests that if the recommendations are followed, this will help flexible working organizations stay aligned rather than become fragmented. Future research include, a larger scale study regarding the drivers of knowledge management in flexible working, and an in-depth study regarding each of the produced factors: the distance, the performance measurement, the enabling technology, the office, the structure in codification and the leadership. A more comprehensive action plan on how to respond to each of factors needs to be developed.

  • 145.
    Araya, Juan Manuel
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Industriell ekonomi och organisation (Avd.).
    Value Stream Mapping Adapted to High-Mix, Low-Volume Manufacturing Environments2012Independent thesis Advanced level (degree of Master (Two Years)), 20 poäng / 30 hpOppgave
    Abstract [en]

    This research work proposes a new methodology for implementing Value Stream Mapping, in processes that feature a High-Mix, Low-Volume product base.   The opportunity for adapting the methodology singularly for these types of environments was identified because implementing Value Stream Mapping as proposed in Learning to See features several drawbacks when implemented in High-Mix, Low-Volume.  Although Value Stream Mapping has been proven to enhance many types of processes, its advantages are shrunk if they are implemented in High-Mix, Low-Volume processes.  

    High-Mix, Low-Volume processes are types of processes in which a high variety of finished goods are produced in relatively low amounts.  The high variety of finished goods causes several complications for the implementation of flow.  The difficulties that prevent the flow are the following:

    • The variance in the products: With hundreds, or sometimes thousands of possible finished goods, the number of products causes a non-repetitive process.
    • The variance in the routings:  All of the products that are produced can have completely different process routings, or order of stations it has to visit.  This makes the application of production lines quite difficult.
    • The variance in the cycle times for each process.  Each of the different products can have completely different capacity requirements at a specific machine, which limits the predictability of the process.

     

    This purpose of the thesis is to gather the best practices for controlling and improving High-Mix, Low-Volume processes and merge them with some innovative ideas to create an inclusive Value Stream Mapping methodology which is better fitted with the types of complications in High-Mix, Low-Volume environments.  In parallel, the methodology is tested with the company: Boston Scientific, in their Ureteral Stents manufacturing process.   The real-life experimentation will allow for the fine-tuning of the methodology, in order to truly create impact in the process.

     

     

     

     

  • 146.
    Arbeus, Rickard
    et al.
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Industriell ekonomi och organisation (Avd.).
    Fransson, Dan
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Industriell ekonomi och organisation (Avd.).
    A Post Announcement Trading Strategy2011Independent thesis Advanced level (degree of Master (Two Years)), 20 poäng / 30 hpOppgave
    Abstract [en]

    Previous research has shown that trading strategies based on the Post Earnings Announcement Drift (PEAD), the phenomenon where stock prices tend to drift up (down) for firms that report unexpectedly high (low) earnings, and fundamental analysis, in which financial data is used to evaluate a company's value, can generate risk-adjusted excess returns. The purpose of this report is to investigate whether a combined trading strategy, based on both PEAD and fundamental analysis, can generate higher returns than each trading strategy individually. Standardized Unexpected Earnings (SUE) (Setterberg (2007), Bernard and Thomas (1990), and others) is used to take advantage of the PEAD and the Piotroski (2000) model for fundamental analysis. Observations are made on the Stockholm Stock Exchange from 2002Q3 to 2009Q4. The results show that a combined hedge strategy based on a long position in the highest (SUE) decile with financially strong companies and a short position in the lowest (SUE) decile of financially weak companies on average generate a significant risk-adjusted excess return of 5.6% per quarter (24.2% per year) with 80-day holding period. The dual approach has thus generated an average of 2.6 and 1.6 percentage points higher return per quarter (10.8% and 6.6% per year) than a trading strategy solely based on PEAD or fundamental analysis.

  • 147.
    Are, Josephine
    et al.
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Industriell Management.
    Bhola, Robin
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Industriell Management.
    Managing misalignments in complex production flows: A way to integrate shared interfaces by adjusting infrastructural decision areas2015Independent thesis Advanced level (degree of Master (Two Years)), 20 poäng / 30 hpOppgave
    Abstract [en]

    Acceleration of technological development has resulted in increased customer requirements. Momentarily customer demand fluctuates that creates uncertainties, which puts pressure on manufacturing companies to respond and incorporate this into the manufacturing strategy to stay competitive. Additionally, manufacturing companies experience complexities with non-linear production flows that share interfaces. Research in manufacturing strategy is more focused on traditional linear production structures and flows. Thus, the objective of this thesis to analyze integration of shared interfaces between non-linear production flows.

    Empirical research was conducted in form of a single case study at a production facility of a manufacturing company, to fulfill the thesis objective. The ambition of the case company is to improve the handling of semi-finished products to achieve an increased efficiency. Interviews, observations, analysis in product profiling by Hill et al. (1998) have resulted in that infrastructural misalignments are considered as major aspects affecting integration of shared interfaces. Further, issues regarding the management of infrastructural aspects are found through in-depth interviews, workshop and analysis. Adjustments to these issues have to be considered to achieve an efficient integration of shared interfaces between production flows.

    This thesis contributes within the area of manufacturing strategy and infrastructural decision areas. A contribution within this area is the extension of the product profiling framework usage with a comparative analysis of production flows with the considered dimension of shared interfaces. The comparative analysis showed that there were misalignments between aspects that were shared interfaces in the complex production flows. Furthermore, integration of shared interfaces is seen as a way for manufacturing companies to decrease production complexity and increase responsiveness to respond to market requirements.

  • 148.
    ARESKOG, BJÖRN
    et al.
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Industriell Management.
    ENGLUND, JAKOB
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Industriell Management.
    Mass Customization: How a suitablelevel can be identified2014Independent thesis Advanced level (degree of Master (Two Years)), 20 poäng / 30 hpOppgave
    Abstract [sv]

    Den  svenska  telekomoperatörsmarknaden  är  idag  mogen  och  det  finns  ett  behov  för telekomoperatörer att identifiera nya sätt att differentiera sina erbjudanden. En existerande trend är att differentiera sig genom att addera värdeskapande tjänster utöver de rösttjänster som  operatörerna  traditionellt  har  sålt.  En  av  de  största  svenska  telekomoperatörerna Telekomoperatören är intresserad av att differentiera sig genom att addera applikationer till mobiltelefoner baserat på kundbehov.

    Massanpassning Mass customization är ett inom litteraturen känt begrepp som behandlar hur produkt- och tjänsteerbjudanden kan utformas med hjälp av kunders inblandning. Företag kan implementera massanpassning på olika nivåer, där nivåerna skiljer sig åt beroende på i vilken utsträckning kunderna är delaktiga i processen att ta fram produkten. Den existerande forskningen inom området klargör dock inte hur ett företag ska välja nivå, det vill säga till vilken grad kunderna ska involveras.

    Vi har genom en fallstudie på Telekomoperatören utvecklat ett ramverk som gör det möjligt att identifiera den nivå som är mest lämplig för företag att använda. Detta ramverk har goda förutsättningar att användas i olika typer av industrier. Genom att tillämpa ramverket har vi identifierat att  de  viktigaste förutsättningarna för  massanpassning som  telekomoperatörer måste  beakta  är  industriförutsättningar, intäktsströmmar och  kundefterfrågan. Resultaten klargör  även  att  den  nivå  som  i  störst  utsträckning  uppfyller  dessa  kriterier  för  en telekomoperatör är  en  nivå  där  kunder  är  aktiva  i  relativt  liten  utsträckning. Den  mest lämpliga nivån av massanpassning för telekomoperatörer är att addera applikationer genom förinstallation. Studien lämnar även bidrag gällande vad kunder anser om olika nivåer av massanpassning.

  • 149.
    Arias Peregrina, Leticia Elizabeth
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.).
    The Value Added by the Purchasing Department to the Organization2012Independent thesis Advanced level (degree of Master (Two Years)), 20 poäng / 30 hpOppgave
    Abstract [en]

    The role of purchasing has been evolving during the last years, increasing its strategic importance inside the organization. Traditionally viewed as a supportive function impacting only the bottom-line of the company, the main performance indicators for purchasing were cost-reduction and savings. Nowadays, organizations recognize the importance of the value added generated in the purchasing processes and they are broadening their vision of purchasing as a strategic contributor of value in both economical and intangible aspects.

     

    One of the main intangible value contributions from the purchasing department (PD) of any company is the one provided to its internal customers; measured in the level of internal service quality and customer satisfaction. An adequate internal customer relationship management can translate into advantages for the PD, improving its strategic position in the organization, and in benefits for the company, increasing directly or indirectly its business performance.

     

    The purpose of this research study was to understand how the purchasing department can create value inside an organization, how that value is measured and how it can be increased; being the central focus on the internal customers of the department. This research work was conducted as a single case study performed in a multinational company from the telecommunication industry. Qualitative data was gathered through structured interviews, formal and informal meetings with personnel from the company and a survey to triangulate the information. The objective was to determine the most important value adding factors for the internal customers of the purchasing department and evaluate their satisfaction level.

     

    Two models for assessing the value contributed by the PD were the grounding for developing the tools used in the achievement of the objectives; one of them was based on the SERVQUAL model and the other one on the concept of meaningful involvement. Using inputs from both, a model for evaluating the value added to internal customer was proposed. In addition, the author identified improvement opportunities, related mainly with relationship management in the company and she suggested improvement measures accordingly. Finally, future courses of action were recommended, relating the value added concept with purchasing maturity models.

  • 150.
    ARNELL, NIKLAS
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Entreprenörskap och Innovation.
    Monetization in Freemium Games: Differences between paying andnon-paying players2014Independent thesis Advanced level (degree of Master (Two Years)), 20 poäng / 30 hpOppgave
    Abstract [en]

    Freemium have in recent years become the top grossing payment model for games on mobile platforms. Knowledge about future expected customer behavior is crucial in order to optimize the continuous development of a freemium game and the purpose of this thesis is to investigate to what extent expected future propensity to play diers between paying and non-paying freemium game players. Moreover, this study also analyzes how the attitudes toward paying diers between players of dierent freemium game genres.

    Using a framework developed in this thesis, the structure and design offive top grossing freemium games are investigated with a case study.

    To fulll the purpose of the study, a questionnaire with over 3500 responses is used to survey freemium game players' attitudes and expectations.

    It is rstly concluded that there do exist a dierence in future propensity to play between paying and non-paying players. Secondly, it is also shown that there exist dierences in future propensity to play between paying and nonpaying players between dierent freemium game genres. Lastly, it is concluded that the attitudes toward paying dier between players of dierent freemium game genres.

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