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  • 251. Giordano, Bruno
    et al.
    Bresin, Roberto
    KTH, Skolan för datavetenskap och kommunikation (CSC), Tal, musik och hörsel, TMH, Musikakustik.
    Walking and playing: What's the origin of emotional expressiveness in music?2006Inngår i: Proceedings of the 9th International Conference on Music Perception & Cognition (ICMPC9), Bologna/Italy, August 22-26 2006 / [ed] Baroni, M.; Addessi, A. R.; Caterina, R.; Costa, M., Bologna: Bononia University Press, 2006, s. 436-Konferansepaper (Fagfellevurdert)
  • 252. Giordano, Bruno L.
    et al.
    Susini, Patrick
    Bresin, Roberto
    KTH, Skolan för datavetenskap och kommunikation (CSC), Tal, musik och hörsel, TMH, Musikakustik.
    Experimental methods for the perceptual evaluation of sound-producing objects and interfaces2012Inngår i: Sonic Interaction Design / [ed] Franinovic, Karmen; Serafin, Stefania, Boston, MA: MIT Press , 2012Kapittel i bok, del av antologi (Fagfellevurdert)
  • 253. Giordano, M
    et al.
    Hattwick, I
    Franco, I
    Egloff, D
    Frid, Emma
    KTH, Skolan för datavetenskap och kommunikation (CSC), Medieteknik och interaktionsdesign, MID.
    Lamontagne, V
    TeZ, C
    Salter, C
    Wanderley, M
    Design and Implementation of a Whole-Body Haptic Suit for “Ilinx”, a Multisensory Art Installation2015Inngår i: Proc. of the 12th Int. Conference on Sound and Music Computing (SMC-15) / [ed] Joseph Timoney and Thomas Lysaght, Maynooth, Ireland: Maynooth University , 2015, Vol. 1, s. 169-175Konferansepaper (Fagfellevurdert)
    Abstract [en]

    Ilinx is a multidisciplinary art/science research project focusing on the development of a multisensory art installation involving sound, visuals and haptics. In this paper we describe design choices and technical challenges behind the development of the haptic technology embedded into six augment garments. Starting from perceptual experiments, conducted to characterize the thirty vibrating actuators used in the garments, we describe hardware and software design, and the development of several haptic effects. The garments have successfully been used by over 300 people during the premiere of the installation in the TodaysArt 2014 festival in The Hague.

  • 254. Goebl, W.
    et al.
    Bresin, R.
    Measurement and reproduction accuracy of computer-controlled grand pianos2003Inngår i: Proceedings of SMAC 03, Stockholm Music Acoustics Conference, 2003, Vol. 1, s. 155-158Konferansepaper (Fagfellevurdert)
  • 255. Goebl, W.
    et al.
    Bresin, Roberto
    KTH, Skolan för datavetenskap och kommunikation (CSC), Tal, musik och hörsel, TMH, Musikakustik.
    Galembo, A.
    Once again: The perception of piano touch and tone: Can touch audibly change piano sound independently of intensity?2004Inngår i: Proceedings of the International Symposium on Musical Acoustics, March 31st to April 3rd 2004 (ISMA2004), Nara, Japan, Nara, Japan: The Acoustical Society of Japan, CD-ROM , 2004, s. 332-335Konferansepaper (Fagfellevurdert)
    Abstract [en]

    This study addresses the old question of whether the timbreof isolated piano tones can be audibly varied independentlyof their hammer velocities—only through thetype of touch. A large amount of single piano tones wereplayed with two prototypical types of touch: depressingthe keys with the finger initially resting on the key surface(pressed), and hitting the keys from a certain distanceabove (struck). Musicians were asked to identify the typeof touch of the recorded samples, in a first block with allattack noises before the tone onsets included, in a secondblock without them. Half of the listeners could correctlyidentify significantly more tones than chance in the firstblock (up to 86% accuracy), but no one in block 2. Thosewho heard no difference tended to give struck ratings forlouder tones in both blocks.

  • 256. Goebl, Werner
    et al.
    Bresin, Roberto
    KTH, Skolan för datavetenskap och kommunikation (CSC), Tal, musik och hörsel, TMH, Musikakustik. KTH, Skolan för datavetenskap och kommunikation (CSC), Medieteknik och interaktionsdesign, MID.
    Fujinaga, Ichiro
    Perception of touch quality in piano tones2014Inngår i: Journal of the Acoustical Society of America, ISSN 0001-4966, E-ISSN 1520-8524, Vol. 136, nr 5, s. 2839-2850Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    Both timbre and dynamics of isolated piano tones are determined exclusively by the speed with which the hammer hits the strings. This physical view has been challenged by pianists who emphasize the importance of the way the keyboard is touched. This article presents empirical evidence from two perception experiments showing that touch-dependent sound components make sounds with identical hammer velocities but produced with different touch forms clearly distinguishable. The first experiment focused on finger-key sounds: musicians could identify pressed and struck touches. When the finger-key sounds were removed from the sounds, the effect vanished, suggest- ing that these sounds were the primary identification cue. The second experiment looked at key- keyframe sounds that occur when the key reaches key-bottom. Key-bottom impact was identified from key motion measured by a computer-controlled piano. Musicians were able to discriminate between piano tones that contain a key-bottom sound from those that do not. However, this effect might be attributable to sounds associated with the mechanical components of the piano action. In addition to the demonstrated acoustical effects of different touch forms, visual and tactile modalities may play important roles during piano performance that influence the production and perception of musical expression on the piano.

  • 257.
    Goina, Maurizio
    et al.
    KTH, Skolan för datavetenskap och kommunikation (CSC), Medieteknik och interaktionsdesign, MID. Stockholm University of the Arts.
    Robitaille, Marie-Andrée
    Stockholm University of the Arts.
    Bresin, Roberto
    KTH, Skolan för datavetenskap och kommunikation (CSC), Medieteknik och interaktionsdesign, MID.
    Interactive sonification in circus performance at Uniarts and KTH: ongoing research2014Inngår i: Proceedings of the Sound and Music Computing Sweden Conference 2014 / [ed] Roberto Bresin, KTH Royal Institute of Technology, 2014, s. 23-24Konferansepaper (Fagfellevurdert)
    Abstract [en]

    Contemporary circus artists are beginning to use new tools and technologies. Aligned with this trend and with interest to applying interactive sonification to circus performance a collaboration is currently in progress between the Sound and Music Computing Team at KTH Royal Institute of Technology and the School of Dance and Circus, part of Stockholm University of the Arts. The collaboration includes the Gynoïdes Project1 and also works on a series of proofs of concept. This collaboration allowed us to gain experience and mature practical knowledge (see [1]) and a range of further activities are planned in the near future of which a description is given herewith.

  • 258.
    Grama, Cristian
    KTH, Skolan för datavetenskap och kommunikation (CSC).
    Adapting Lean User Experience Process for Enterprise Environment2016Independent thesis Advanced level (degree of Master (One Year)), 20 poäng / 30 hpOppgave
    Abstract [en]

    Internal enterprise simulation-based software tools are complex to use. Complexity can be reduced by designing for good user experience (UX), making the interface user-friendly and more efficient for employees. However, designing UX in an innovation project is tricky. This study applied Lean UX – a user-driven process elaborated by Gothelf. The process was adapted to fit the development case of an internal simulation-based software sales-tool at Ericsson. The results of the study describe how the process was adapted and what the challenges of it were. One challenge of the study was the advanced engineering level of this particular project. A second challenge was the complex organizational structure and its users. A third challenge was the management’s limited understanding of what UX stands for. Therefore, the study concludes that even though it is challenging, the Lean UX process can be adapted for enterprise environment. Whilst the process itself was only slightly adapted, the way the process is applied takes many efforts. The challenges are further discussed from the perspective of Nielsen’s Corporate UX maturity model.

  • 259.
    Griggio, Carla Florencia
    KTH. Université Paris-Sud Orsay, France.
    Commentary2015Inngår i: Conference on Human Factors in Computing Systems - Proceedings, Association for Computing Machinery , 2015, Vol. 18, s. 474-Konferansepaper (Fagfellevurdert)
  • 260.
    Groth, Kristina
    et al.
    KTH, Skolan för datavetenskap och kommunikation (CSC), Människa-datorinteraktion, MDI.
    Bogdan, Cristian
    KTH, Skolan för datavetenskap och kommunikation (CSC), Människa-datorinteraktion, MDI.
    Lindquist, Sinna
    KTH, Skolan för datavetenskap och kommunikation (CSC), Människa-datorinteraktion, MDI.
    Sundblad, Yngve
    KTH, Skolan för datavetenskap och kommunikation (CSC), Människa-datorinteraktion, MDI.
    Simple and playful interaction for informal communication and learning2007Inngår i: International Journal of Knowledge and Learning, ISSN 1741-1009, E-ISSN 1741-1017, Vol. 3, nr 2-3, s. 191-208Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    Teachers in general usually do not have one single office and they seldom have time for face-to-face interaction with their colleagues since they typically spend most of the time in a classroom. Teachers in rural areas have even less colleagues to interact with face-to-face. In our work with teachers in a rural area near Stockholm, in an archipelago school distributed over six islands, we have encouraged informal communication and learning through a digital notice board connecting all six units. This paper discusses three issues that we find important to focus on in our work; the role of shared interactive displays, simplicity and play as a social activity and the role of communication for informal learning.

  • 261.
    Groth, Kristina
    et al.
    KTH, Tidigare Institutioner, Numerisk analys och datalogi, NADA.
    Lantz, Ann
    KTH, Tidigare Institutioner, Numerisk analys och datalogi, NADA.
    Personal homepages  - function or passion (in Swedish)1997Inngår i: Usability tomorrow - function or passion, 1997, s. 29-34Konferansepaper (Fagfellevurdert)
  • 262.
    Groth, Kristina
    et al.
    KTH, Skolan för datavetenskap och kommunikation (CSC), Människa-datorinteraktion, MDI.
    Lindquist, Sinna
    KTH, Skolan för datavetenskap och kommunikation (CSC), Människa-datorinteraktion, MDI.
    Bogdan, Cristian
    KTH, Skolan för datavetenskap och kommunikation (CSC), Människa-datorinteraktion, MDI.
    Lidskog, Tobias
    Metamatrix Development & Consulting AB.
    Sundblad, Yngve
    KTH, Skolan för datavetenskap och kommunikation (CSC), Människa-datorinteraktion, MDI.
    Sandor, Ovidiu-Silviu
    KTH, Skolan för datavetenskap och kommunikation (CSC), Människa-datorinteraktion, MDI.
    Saxaren: Strengthening Informal Collaboration among Geographically Distributed Teachers2006Inngår i: OZCHI '06 Proceedings of the 18th Australia conference on Computer-Human Interaction, Design, Activities, Artefacts and Environments, New York, USA: ACM , 2006, s. 285-292Konferansepaper (Fagfellevurdert)
    Abstract [en]

    For people working in situations with few colleagues around, information technology could be used for increased communication with colleagues at other places. One such group is teachers in rural areas. In our work with teachers in an archipelago school distributed over six islands we have focused on encouraging communication using a digital notice board, providing for quick handwritten notes, connecting all islands. Based on the teachers' collaborative situation, and on the design, implementation and use of the prototype, we illustrate, by a number of recorded notes, how the teachers have been using the prototype, relating the findings to group building, easy access, and playful behaviour.

  • 263.
    Groth, Kristina
    et al.
    KTH, Skolan för datavetenskap och kommunikation (CSC), Medieteknik och interaktionsdesign, MID.
    Scholl, J.
    Coordination in highly-specialized care networks2013Inngår i: Proc. ACM Conf. Comput. Support. Coop. Work CSCW, 2013, s. 143-148Konferansepaper (Fagfellevurdert)
    Abstract [en]

    We present a field study of coordination of work in centralized highly-specialized gastro surgical care, with a large number of patients being routinely referred from participating referral hospitals. We provide a description of the organization and coordination of work at the clinic where surgery is performed in this process. A key part of the study is the description of a "Coordinator" role and a fairly rigid workflow system referred to as the Care Chain that is used to help manage interdependencies within the care process.

  • 264.
    Groth, Kristina
    et al.
    KTH, Skolan för datavetenskap och kommunikation (CSC), Människa-datorinteraktion, MDI.
    Yngling, Alexander
    KTH, Skolan för datavetenskap och kommunikation (CSC), Människa-datorinteraktion, MDI.
    Frykholm, Oscar
    KTH, Skolan för datavetenskap och kommunikation (CSC), Människa-datorinteraktion, MDI.
    Clinical journal: a collaborative shared medical workspace2011Inngår i: CSCW '11 Proceedings of the ACM 2011 conference on Computer supported cooperative work, NewYork, USA: ACM , 2011, s. 633-636Konferansepaper (Fagfellevurdert)
    Abstract [nb]

    We describe our findings from a cooperative design effort of a shared medical workspace used in multi-disciplinary team meetings, as well as during other activities in a patient care pathway for highly specialised care. In collaboration with surgeons, sketches of such a system have been developed and evaluated. Our findings point out the importance of overview and visualisation of the information

  • 265.
    Grünloh, Christiane
    KTH, Skolan för elektroteknik och datavetenskap (EECS), Medieteknik och interaktionsdesign, MID.
    Harmful or Empowering?: Stakeholders’ Expectations and Experiences of Patient Accessible Electronic Health Records2018Doktoravhandling, med artikler (Annet vitenskapelig)
    Abstract [en]

    Healthcare systems worldwide face organisational and financial challenges due to increasing number of people with chronic conditions, increasing costs, and an ageing population. eHealth services have the potential to address some of these challenges, for example, by supporting patients who are engaged in self-care, improving quality of care, and reducing medical costs.

    In 2012, Region Uppsala in Sweden launched an eHealth service that enabled patients to access their electronic health records through the Internet. The launch of the service was accompanied by strong criticism from healthcare professionals (HCPs) and was heavily debated in the media. Patients on the other hand were very positive towards the service.

    Albeit promising, the potential of Patient Accessible Electronic Health Records (PAEHRs) cannot be realised if HCPs still have reservations towards the service and their concerns are not fully understood. The purpose of this research is therefore to enhance our understanding of how physicians view PAEHR in relation to both their work environment and the level of patient participation. Furthermore, the aim is to shed light on whether their concerns related to patients’ well-being have materialised in practice and how patients view and make use of the service. Finally, this thesis identifies implicated human values and value tensions related to PAEHR.

    To enhance our understanding of the physicians’ perspective, semi-structured interviews with 12 physicians in Uppsala were thematically analysed. A national patient survey was conducted to investigate patients’ use of and their experiences with PAEHR. Furthermore, empirical and conceptual investigations were carried out to identify human values and value tensions.

    The results of this research show that the physicians’ assumptions and views of PAEHR and its consequences for patients were different from the views and actual experiences of patients using the PAEHR system. The physicians were mainly concerned about potential increase in their workload and that it could be harmful for patients to access their Electronic Health Record (EHR), for example, as it might evoke anxiety or worry. The vast majority of patients appreciated timely access to their results, felt more involved in their care, and read their records to become more involved. The investigation of human values associated with PAEHR identified values such as Ownership & Property, Professional Autonomy, Responsibility, Human Well-Being, Accountability & Transparency, and Trust. Furthermore, value tensions were identified that may occur between direct and indirect stakeholders (here: patients and physicians), or are related to an interpretation of PAEHR.

    This thesis contributes to current research on eHealth in Human-Computer Interaction (HCI) by instigating a critical discussion of values associated with eHealth technologies that might be perceived as conflicting given a stakeholder’s framing of the technology. For example, tensions that emerge between values that prioritise placing the responsibility on a physician for their patients versus a value system that prioritises patient autonomy. The findings of this thesis suggest that while policymakers and government agencies adhere to a system of values that place a premium on patient empowerment, paternalistic tendencies are still present among physicians. However, an eHealth service like PAEHR is an important first step towards patient participation. The results of this thesis suggest that the support of patient participation in their own care through PAEHR outweighs the potential harm.

  • 266.
    Grünloh, Christiane
    KTH, Skolan för datavetenskap och kommunikation (CSC), Medieteknik och interaktionsdesign, MID.
    To Share or Not to Share?: Expectations of and Experiences with eHealth Services that Allow Users Access to their Health Information2016Licentiatavhandling, med artikler (Annet vitenskapelig)
    Abstract [en]

    This thesis investigates expectations of and experiences with eHealth services that allow users access to their health information. Although eHealth services are endorsed by many politicians and patients, they are met with strong resistance by health care professionals. Lacking this support hinders the uptake of the full potential of the service, especially with relation to patient participation and empowerment.

    This research investigates the frames of reference that are constructed by stakeholders in relation to eHealth services, such as direct-to-consumer genetic testing and electronic health records. The results are based on empirical data gathered during an experiment with media informatics students in Germany, and from interviews with physicians in Uppsala, Sweden.

    The eHealth services in question were framed by the participants of the conducted studies as potentially harmful for its users. The negative expectations were based mainly on a generalized view of patients as not sufficiently knowledgable and hence unable to understand the health information provided by the service. The participants in the reported studies (physicians and students in their role as designers) felt a responsibility to prevent any potential harm for the users of the eHealth service. Due to the framing based on assumed negative consequences for a supposedly vulnerable user group, the participants preferred to advocate against access rather than for patient empowerment and participation. Accessing health information was associated as holding little value for the users.

    This research enhances the understanding of the elements underlying this skepticism and concern. It shows that a specific view of patients and/or prospective users of an eHealth system can result in incongruent technological frames and value attribution. In line with participatory and value-sensitive design approaches as well as the aim to increase technology acceptance, patients and health care professionals should not only be included in the design process but also engage in joint activities in order to enable reframing.

  • 267.
    Grünloh, Christiane
    KTH, Skolan för elektroteknik och datavetenskap (EECS), Medieteknik och interaktionsdesign, MID.
    Using technological frames as an analytic tool in value sensitive design2018Inngår i: Ethics and Information Technology, ISSN 1388-1957, E-ISSN 1572-8439Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    This article proposes the use of technological frames (TF) as an analytical tool to support the investigations within value sensitive design. TF can help to identify values that are consistent or conflicting within and between stakeholders, which is exemplified with a case of patient accessible electronic health records in Sweden. The article concludes that TF can help to identify values, which may then help to understand and address possible concerns in the design process.

  • 268.
    Grünloh, Christiane
    et al.
    KTH, Skolan för datavetenskap och kommunikation (CSC), Medieteknik och interaktionsdesign, MID.
    Cajander, Åsa
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction..
    Myreteg, Gunilla
    Örebro University Business School, Örebro, Sweden.
    "The Record is Our Work Tool!"-Physicians' Framing of a Patient Portal in Sweden2016Inngår i: Journal of Medical Internet Research, ISSN 1438-8871, E-ISSN 1438-8871, Vol. 18, nr 6, s. 470-483Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    Background: Uppsala County in Sweden launched an e-health patient portal named Journalen in 2012, which allows patients to access their medical records over the Internet. However, the launch of Journalen was critically debated in the media. The professionals were strongly skeptical and one reason was possible negative effects on their work environment. This study hence investigates the assumptions and perspectives of physicians in order to understand their framing of the patient portal in relation to their work environment.

    Objective: The study uses the concept of Technological Frames to examine how physicians in different specialties make sense of the patient portal in relation to their work environment.

    Methods: 12 semi-structured interviews were conducted with physicians from different specialties. Interviews were transcribed and translated. A theoretically informed thematic analysis was performed.

    Results: The thematic analysis revealed four main themes: work tool, process, workload, and control. Physicians perceive medical records as their work tool, written for communication within healthcare only. Considering effects on work environment the physicians held a negative attitude and expected changes, which would affect their work processes in a negative way. Especially that patients might read their test results prior to the physician was seen as possibly harmful for patients and as an interference with their established work practices. They expected the occurrence of misunderstandings and needs for additional explanations, which would consequently increase their workload. Other perceptions were that the portal would increase controlling and monitoring of physicians, and increase or create a feeling of mistrust from patients. Regarding benefits for the patients most of the physicians believe there is only little value in the patient portal and that patients would mostly be worried and misunderstand the information provided.

    Conclusions: Supported by the study we conclude: 1) The transfer of a paper-based healthcare process where patients read on paper, into a digital process challenges current work practices and has consequences for the work environment. Mostly this is explained by the changing positions between the physicians and the patient: the latter can drive the process, which reduces the physicians’ ability to guide the patient. 2) The physicians’ experiences were expressed as worries: patients would not understand the content of the record and become unnecessary anxious from misunderstandings. The concerns are to some extent based on a generalized view of patients, which might disregard those, who already actively participate in healthcare. This study hence reveals a need to provide physicians with information about the values for patients from using patient portals. 3) A change of work practices may be beneficial to increase patient participation, but such changes should preferably be designed and discussed with physicians. However, the strong resistance from the physicians made this challenging when launching Journalen.

  • 269.
    Grünloh, Christiane
    et al.
    KTH, Skolan för datavetenskap och kommunikation (CSC), Medieteknik och interaktionsdesign, MID. TH Köln, Germany.
    Hallewell Haslwanter, Jean D.
    FH Oberösterreich, Wels, TU Wien, Vienna.
    Kane, Bridget
    Karlstad University Business School.
    Lee, Eunji
    SINTEF ICT, Oslo.
    Lind, Thomas
    Uppsala University, Uppsala.
    Moll, Jonas
    Uppsala University, Uppsala.
    Rexhepi, Hanife
    University of Skövde, School of Informatics. The Informatics Research Centre.
    Scandurra, Isabella
    Örebro University.
    Using Critical Incidents in Workshops to Inform eHealth Design2017Inngår i: Human-Computer Interaction - INTERACT 2017, Springer, 2017, Vol. 10513, s. 364-373Konferansepaper (Fagfellevurdert)
    Abstract [en]

    Demands for technological solutions to address the variety of problems in healthcare have increased. The design of eHealth is challenging due to e.g. the complexity of the domain and the multitude of stakeholders involved. We describe a workshop method based on Critical Incidents that can be used to reflect on, and critically analyze, different experiences and practices in healthcare. We propose the workshop format, which was used during a conference and found very helpful by the participants to identify possible implications for eHealth design, that can be applied in future projects. This new format shows promise to evaluate eHealth designs, to learn from patients’ real stories and case studies through retrospective meta-analyses, and to inform design through joint reflection of understandings about users’ needs and issues for designers.

  • 270.
    Grünloh, Christiane
    et al.
    KTH, Skolan för datavetenskap och kommunikation (CSC). TH Köln - University of Applied Sciences, Germany.
    Rexhepi, Hanife
    University of Skövde, School of Informatics. The Informatics Research Centre.
    Cajander, Åsa
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction..
    Åhlfeldt, Rose-Mharie
    University of Skövde, School of Informatics. The Informatics Research Centre.
    Myreteg, Gunilla
    Örebro University Business School.
    Huvila, Isto
    Åbo Akademi University, Faculty of Social Sciences and Economics.
    Patient Empowerment Meets Concerns for Patients: a Study of Patient Accessible Electronic Health Records in Sweden2016Inngår i: Exploring Complexity in Health: An Interdisciplinary Systems Approach / [ed] Alexander Hoerbst, Werner O. Hackl, Nicolette de Keizer, Hans-Ulrich Prokosch, Mira Hercigonja-Szekeres, Simon de Lusignan, IOS Press, 2016Konferansepaper (Fagfellevurdert)
    Abstract [en]

    Background

    As part of a EU project, the Swedish county Uppsala launched a patient portal, Journalen in 2012 [1]. Patients can now access their Electronic Health Records (EHR) online, which is aimed to increase patient empowerment. The medical professionals reacted strongly on patients accessing the medical records. Main concerns were related to quality of care, the effect on their work environment, providing bad news through the eHealth service, and also the wellbeing of patients. While the opportunities of implementing these e-health services seem promising, the concerns of the medical professionals have to be understood and addressed, as well as the actual use of the system by patients. This presentation integrates results from two interview studies with physicians and patients related to patients accessing their medical records online [2,3].

    Method

    The presented results are synthesis of the interviews studies with 12 physicians [2] and 30 patients [3], which took place about 6–12 months after the launch of the portal. The synthesis presented in this paper focus on Technological Frames [4] of physicians and patients including the attitudes and experiences in relation to possible (1) anxiety creation, (2) increased of workload, and (3) the general value of patients reading medical records.

    Results Anxiety creation due to receiving bad news. Many physicians believe that breaking bad news to patients during a patient encounter is vital as this would give them the possibility to also explain treat- ments and answer questions. Somewhat unexpectedly, some patients preferred receiving bad news through Journalen instead of waiting for the physicians. The patients argue that waiting times causes more anxiety. The choice of not accessing is also important, as there are patients who do not want to receive bad news before a patient encounter. Workload increases. Many physicians are worried about the work- load of doctors, as reading the medical record online may result in increased number of phone calls because of anxious patients. However, many patients did not tend to take any additional contacts to ask questions. Some of the patients even believe that access to their medical records reduces the number of contacts with healthcare. Usefulness of accessing online. Many physicians are concerned that online access will have a negative impact on the patient such as increased anxiety and misconceptions as they lack understanding of medical terms. Unlike the doctors’ perspective, many patients argue that they do not have major difficulties in understanding the contents. They also argue that Journalen was central to their coping with their decease.

    Conclusion

    From this study it is clear that the Technological Frames of physicians differ from those of patients, and that they have different attitudes and experiences towards the system. The intention from the politicians was that the system would contribute to Patient Empowerment, but that framing of the technology differs from the physicians’ view, as they are concerned of the consequences. More research is needed on the framing of the technology and how that has been changed after the launch of the system.

    [1] Erlingsdottir, G., Lindholm, C. When patient empowerment encounters professional autonomy: The conflict and negotiation process of inscribing an eHealth service. Scandinavian journal of public administration 2015;19(29):27- 48.

    [2] Grünloh, C., Cajander, Å., Myreteg, G., “The Record is our Work Tool!” - Physicians’ Framing of a Patient Portal in Sweden. J Med Internet Res (submitted).

    [3] Rexhepi, H., Åhlfeldt, R.-M., Cajander, Å, & Huvila, I. (2015). Cancer Patients’ Attitudes and Experiences of Online Medical Records, 1–8. Proceedings of the 17th International Symposium on Health Information Management Research ISHIMR 2015.

    [4] Orlikowski, W.J., Gash, D.C. Technological Frames: Making sense of information technology in organizations. Transactions on Information Systems 1994;12(2):174–207. doi: 10.1145/196734.196745

  • 271.
    Grünloh, Christiane
    et al.
    KTH, Skolan för datavetenskap och kommunikation (CSC), Medieteknik och interaktionsdesign, MID. Cologne University of Applied Sciences, Institute of Informatics.
    Walldius, Åke
    KTH, Skolan för datavetenskap och kommunikation (CSC), Medieteknik och interaktionsdesign, MID.
    Hartmann, Gerhard
    Cologne University of Applied Sciences, Institute of Informatics.
    Gulliksen, Jan
    KTH, Skolan för datavetenskap och kommunikation (CSC), Medieteknik och interaktionsdesign, MID.
    Using Online Reviews as Narratives to Evoke Designer’s Empathy2015Inngår i: 15th IFIP TC 13 International Conference on Human–Computer Interaction, Springer Berlin/Heidelberg, 2015, s. 298-315Konferansepaper (Fagfellevurdert)
    Abstract [en]

    Gathering health-related data is quite easy, but visualizing them in a meaningful way remains challenging, especially when the application domain is very complex. Research suggests that empathy can facilitate the design process and that narratives can help to create an empathic encounter between designers and the prospective users. We conducted an exploratory quasi-experiment in order to explore whether narratives in form of online reviews are able to evoke designer’s empathy when developing an online platform for a direct-to-consumer genetic testing service. The results suggest that the narratives can help designers to engage with and take the perspective of the prospective user, who is then represented in more detail. Lacking narratives from real people leaves the designers to their own imagination, which can lead to the use of rather abstract stereotypes that do not enable an understanding of the user, but affect the subsequent design decisions.

  • 272.
    Gulliksen, Jan
    KTH, Skolan för datavetenskap och kommunikation (CSC), Människa-datorinteraktion, MDI.
    Användbar IT: användarcentrerad IT-utveckling i den statliga sektorn2010Bok (Fagfellevurdert)
  • 273.
    Gulliksen, Jan
    Uppsala Universitet.
    Case Handling Models as a Basis for Information System Design In C.A1996Inngår i: Human Interaction with Complex Systems-II / [ed] C.A. Ntuen & E.H. Park, Norwell,MA: Kluwer Academic Publishers, 1996Kapittel i bok, del av antologi (Fagfellevurdert)
    Abstract [en]

    To be able to incorporate work, process and task analysis into industrial object-oriented system design in practice one needs to focus on all factors influencing the development work. Such factors includes the development of information technology, users and their competence, organization, the work activity and the physical work environment.

    In cooperation with the Swedish National Tax Board we have established a methodological framework for the incorporation of domain knowledge into a user centered development process. We have extended the object oriented use case modeling techniques with aspects relevant for user interface design. We have supported the user interface design process with domain knowledge by introducing a corporate style guide and enhanced the possibilities for designing systems that efficiently support the user's work through the workspace metaphor. Currently the focus of the research cooperation is on the improvement of the possibilities for efficient user participation in the development process.

  • 274.
    Gulliksen, Jan
    Uppsala Universitet.
    How Do Developers Meet Users? – Attitudes and Processes in Software Development2007Inngår i: DSV-IS 2006: The XIII International Workshop on Design, Specification and Verification of Interactive Systems, Berlin: Springer, 2007, s. 1-10Konferansepaper (Fagfellevurdert)
    Abstract [en]

    This keynote paper argues for an increased understanding of the various roles involved in the development work to be able to achieve the goal of developing increased usability. Human Computer Interaction (HCI) has for a long time been arguing for the sake of the users, but to be able to deliver methods, tools and processes that better fit the needs of developers we should study and understand development work to a larger extent. This paper discusses what HCI and software engineering contributes to each other’s disciplines as well as what research contributes to practice. This also means an increased understanding of what research that counts in the academic context. Finally I argue that research should focus more on real problems of real development work, rather than on research that is easily publishable

  • 275.
    Gulliksen, Jan
    et al.
    Uppsala Universitet.
    Andersson, Hans
    Human Kind Business Development, Sweden.
    Lundgren, Per
    Accomplishing universal access through system reachability: a management perspective2004Inngår i: Universal Access in the Information Society, ISSN 1615-5289, E-ISSN 1615-5297, Vol. 3, nr 1, s. 96-101Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    The aim of this paper is to describe the need of a method by which we can estimate the return on accessibility investments in information technology (IT) systems. This paper reveals some of the reasons why accessibility still is a secondhand criterion when designing digital services. It also describes the authors experiences regarding the concept of accessibility and how it must develop in order to obtain the status of a basic business criterion for the benefit of disabled people who are currently excluded from public services and labour markets. The paper also questions the need of a separate accessibility standard. Additionally, we discuss some of the hindering in the market and limiting perspectives that are blocking further development. One of the problems in the market seems to be that accessibility as a concept has been more of an issue about creating equal opportunities and therefore probably does not have the quality of a business criterion. In order to bridge that gap, we argue for replacing accessibility with reachability, which is a concept based on a measure used by media when estimating the reached percentage of a population or target group.

  • 276.
    Gulliksen, Jan
    et al.
    Uppsala Universitet.
    Berns, T.
    KAN EN STANDARD VARA TILL NÅGON HJÄLP I DESIGNARBETE?1999Inngår i: Designjournalen, Vol. 6Artikkel i tidsskrift (Fagfellevurdert)
  • 277.
    Gulliksen, Jan
    et al.
    Uppsala Universitet.
    Boivie, Inger
    Uppsala Universitet.
    Persson, Jenny
    Uppsala Universitet.
    Hektor, Anders
    Uppsala Universitet.
    Herulf, Lena
    Uppsala Universitet.
    Making a difference: a survey of the usability profession in Sweden2004Inngår i: Proceedings of the third Nordic conference on Human-computer interaction / [ed] A Hyrskykari, New York: ACM Press, 2004, s. 207-215Konferansepaper (Fagfellevurdert)
    Abstract [en]

    Poor usability in interactive systems/products is still a major problem for users and buyers, despite efforts made by an increasing number of usability professionals. How come this is so and what are the main obstacles to usability work?

    In this paper we report the results of a survey of usability professionals in Sweden, conducted in 2003. The survey identified, e.g. their background and experiences, the type of employment, organization, and products/systems, the software development process being used and some key success factors for usability work. The results indicate, among other things, that management support and project management support are essential for the usability worker. Moreover, they face problems such as, usability and user involvement having low priority in the projects.

  • 278.
    Gulliksen, Jan
    et al.
    Uppsala Universitet.
    Eriksson, Elina
    Uppsala Universitet.
    Understanding and Developing User Involvement at a Public Authority2006Inngår i: NordiCHI'06-Workshop: User involvement and representation in e-Government projects, 2006Konferansepaper (Fagfellevurdert)
    Abstract [en]

    User involvement is one of the major constituents of a user-centered systems design approach. However, involving real end users still seem to be one of the major obstacles to systems development projects in practice. This paper reports on our initial experiences in our cooperation with a public authority to increase their effectiveness of user involvement and discussing new ways of involving users. As a start we performed a workshop where we examined the attitudes towards user involvement and discussed the participants’ experiences in this respect. Following we will conduct a survey to capture quantitative data on the user involvement throughout the organization

  • 279.
    Gulliksen, Jan
    et al.
    Uppsala Universitet.
    Göransson, Bengt
    Uppsala Universitet.
    Användarcentrerad systemdesign2002 (oppl. 1)Bok (Fagfellevurdert)
    Abstract [sv]

    Användare behöver IT-stöd som är väl lämpade, effektiva och verksamhetsanpassade. Användbarhet som kvalitet är en framgångsfaktor och detta är något som i allt större utsträckning uppmärksammats av företag, vilka börjar hyra in expertis för att specifikt fokusera på användbarheten. Trots detta är användbarhetsmognaden hos företag och organisationer besvärande låg och kompetensbehovet påtagligt.Denna bok ger god insikt i vad ett användbart IT-system är och beskriver hur man praktiskt kan bedriva utvecklingsarbetet på ett användarcentrerat sätt. Fokus ligger på den användarcentrerade utvecklingsprocessen. Författarna presenterar ett antal nyckelprinciper som är grunden för all användarcentrerad systemdesign. Ämnen som behandlas är bl.a.: användbarhetsbegreppet, användarcentrerad systemdesign som en process, iterativ utveckling, användar- och uppgiftsanalys, deltagande design, prototyper, utvärderingsmetoder, användbarhet i kommersiella systemutvecklingsprocesser, standarder för användarcentrerad design, råd för användarmedverkan, rollen som användbarhetsdesigner, organisation av användbarhetsarbete, tvärdisciplinär samverkan, användbarhetsmål/krav och integrerad design.Boken riktar sig till alla intressenter i ett systemutvecklingsprojekt. Såväl beställare av IT-system som systemutvecklande organisationer bör ha nytta av boken. Den riktar sig också till studenter som vill ha djupare kunskap och mer praktisk vägledning i hur man kan bedriva användarcentrerad systemdesign.

  • 280.
    Gulliksen, Jan
    et al.
    Uppsala Universitet.
    Göransson, Bengt
    Enea Redina AB.
    Reengineering the System Development Process for User Centred Design2001Inngår i: Proceedings of INTERACT 2001 / [ed] Michitaka Hirose, IOS Press, 2001Konferansepaper (Fagfellevurdert)
    Abstract [en]

    ... This paper describes a general modelling approach especially useful for organisations to analyse their current development process and converting to a user-centred process. The procedures for reengineering system development work is particularly useful as it helps organisation to specify their user-centred design model at the same time as it teaches their developers user-centred design. This approach has been successfully applied at the Swedish National Tax Board, and the result of this case is described herein

  • 281.
    Gulliksen, Jan
    et al.
    Uppsala Universitet.
    Göransson, Bengt
    Uppsala Universitet.
    Lif, Magnus
    Uppsala Universitet.
    A User Centred Approach to Object Oriented User Interface Design2001Inngår i: Designing Interactive Systems: Object Modelling and User Interface Design / [ed] M. van Harmelen, Addison Wesley Longman , 2001, s. 283-312Kapittel i bok, del av antologi (Fagfellevurdert)
  • 282.
    Gulliksen, Jan
    et al.
    Uppsala Universitet.
    Harker, Susan
    Loughborough University.
    The software accessibility of human-computer interfaces: ISO Technical Specification 160712004Inngår i: Universal Access in the Information Society, ISSN 1615-5289, E-ISSN 1615-5297, Vol. 3, nr 1, s. 6-16Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    This paper describes the recently published Technical Specification ISO 16071 from the International Organisation for Standardisation (ISO), along with the process through which the document has been developed. ISO TS 16071 contains guidelines on designing accessible software. This paper also relates the activities within ISO to other ongoing standardisation activities, within, for example, W3C and ETSI. Scope, contents, guidelines and the definition of accessibility in ISO 16071 are discussed in relation to other definitions. Finally, the process of turning the technical specification (TS) into an international standard (IS) is discussed.

  • 283.
    Gulliksen, Jan
    et al.
    Uppsala Universitet.
    Harker, Susan
    Steger, John
    The ISO Approach to the development of Ergonomics Standards for Accessibility2001Inngår i: Inclusive design guidelines for HCI / [ed] Colette Nicole and Julio Abascal, Taylor & Francis Group, 2001Kapittel i bok, del av antologi (Fagfellevurdert)
  • 284.
    Gulliksen, Jan
    et al.
    Uppsala Universitet.
    Harker, Susan
    Loughborough University, Loughborough, UK.
    Vanderheiden, Gregg
    University of Wisconsin, USA.
    Guidelines, Standards, Methods and Processes for Software Accessibility2004Inngår i: Universal Access in the Information Society, ISSN 1615-5289, E-ISSN 1615-5297, Vol. 3, nr 1, s. 1-5Artikkel i tidsskrift (Annet vitenskapelig)
  • 285.
    Gulliksen, Jan
    et al.
    Uppsala Universitet.
    Harning, Mortom BorumPalanque, PhilipVan der Veer, GerritWesson, Janet
    Engineering Interactive Systems2009Konferanseproceedings (Fagfellevurdert)
  • 286.
    Gulliksen, Jan
    et al.
    Uppsala Universitet.
    Lantz, AnnKTH, Skolan för datavetenskap och kommunikation (CSC).
    Nordichi-design Versus Design: A Special Issue of the International Journal of Human-computer Interaction2003Konferanseproceedings (Fagfellevurdert)
    Abstract [en]

    This special issue includes elaborated versions of the seven top ranked papers from the NordiCHI conference and an introduction to the conference topic 'Design versus design'. These papers provide ideas on how to understand, share, and involve a wider range of users in IT-design. They also stress the importance of developing HCI by looking at the history of creating artifacts and the history of building a 'common ground' among groups of peoples. This special issue gives the reader an overview of the best ongoing research in HCI from Nordic countries. The discussions in the eight contributions involve different aspects of design. The introduction takes on a broad perspective on HCI and the Scandanavian tradition, and establishes common ground via communication and design. Different methodological approaches are presented and some experiments are performed in the studies. To further explore the new Scandanavian Tradition, visit the NordiCHI Web site.

  • 287.
    Gulliksen, Jan
    et al.
    Uppsala Universitet.
    Lantz, Ann
    KTH, Skolan för datavetenskap och kommunikation (CSC), Människa-datorinteraktion, MDI.
    Boivie, Inger
    Tieto Enator AB.
    How to make User Centred Design Usable1999Konferansepaper (Fagfellevurdert)
    Abstract [en]

    As a User Centred Design group placed centrally in a larger company, one is regularly confronted with the question of transferring competence to other functions within the organisation. These requests will be motivated by the need for expanding the activities or spreading the mind-set of user orientation. Frequently regular development and marketing staff move into usability related tasks and look for training. So, it is not seldom that we as user centred design specialists are asked upon to convey our skills to others. An activity which is likely to fall in a dilemma between teaching 'easy-to-learn methods' (methods which are cooked up by others and a bit old - from when we did a presentation last) or a user centred design attitude (so that the learners can design their own methods through continuous experimenting and learning). The latter is definitely richer but much more difficult to convey. This is the dilemma we would like to address in our position paper. Work practices are rapidly changing User Centred Design is a very fast moving field, both technologically and in terms of work practices for design and user involvement. If we want to stay on the leading edge we need to adopt a practice of continuous experimentation and improvement of the way of involving users in product development. The Danfoss User Centred Design group has worked with user involvement in product development for eight years. Looking back, our methodology has changed radically over the years: Starting from a mechanical design methodology basis [Buur et.al. 1991] with user interviews, via a cognitive engineering approach [Rasmussen et.al. 1994] favouring usability testing, to a participatory design philosophy [Kyng & Greenbaum 1991] with user involvement in design workshops [Binder ; Brandt & H...

  • 288.
    Gulliksen, Jan
    et al.
    Uppsala Universitet.
    Lantz, Ann
    KTH, Tidigare Institutioner (före 2005), Numerisk analys och datalogi, NADA.
    Boivie, Inger
    Enator AB.
    User centered design—problems and possibilities: a summary of the 1998 PDC & CSCW workshop1999Inngår i: ACM SIGCHI Bulletin, ISSN 0736-6906, Vol. 31, nr 2, s. 25-35Artikkel i tidsskrift (Fagfellevurdert)
  • 289.
    Gulliksen, Jan
    et al.
    Uppsala Universitet.
    Lantz, Ann
    KTH, Tidigare Institutioner, Numerisk analys och datalogi, NADA.
    Boivie, Inger
    User-Centred design in practice- problems and possibilities1998Inngår i: In proceedings of CSCW'98, 417, 1998Konferansepaper (Fagfellevurdert)
  • 290.
    Gulliksen, Jan
    et al.
    Uppsala Universitet.
    Lif, Magnus
    Uppsala Universitet.
    Lind, Mats
    Uppsala Universitet.
    Nygren, Else
    Uppsala Universitet.
    Sandblad, Bengt
    Uppsala Universitet.
    Analysis of Information Utilization (AIU)1997Inngår i: International Journal of Human-Computer Interaction, ISSN 1044-7318, E-ISSN 1532-7590, Vol. 9, nr 3, s. 255-282Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    Analysis of information utilization (AIU) is a method for describing and analyzing how information entities identified in information analysis are being used in the work situation. AIU aims at complementing existing methods for user interface design by identifying additional requirements for human-computer interaction. The method focuses on aspects, of computer-supported work, related to cognitive load, aspects of which end users often not are explicitly aware. For skilled workers in a professional work environment, the efficiency of the user interface is extremely important. We earlier stressed that important criteria for design of user interfaces deals with making the interface "obvious" to the users, by minimizing the cognitive load associated with the handling of it. AIU is performed through observation interviews in which human-computer experts interview representative users about their work situation and observe physical information-handling routines. The analysis identifies work tasks in terms of judgments and decision-making situations, requirements concerning the tasks that may have to be performed simultaneously, important features and priorities of the information, actions the user can initiate and so on. The method supports the interface designer with human-computer interaction requirements structured for a workspace-oriented design. It is integrated in user-centered development model and supports the simultaneous development of competence, organization, work activity, and information technology. This article describes the background and contents of the method and how the results of the analysis are documented and used in the design process. A number of application projects have shown that AIU makes it possible to capture aspects of human work and information processing that are important to the design of better interfaces. AIU is not a new method for system development but complements today methods for task and information analysis with more...

  • 291.
    Gulliksen, Jan
    et al.
    Uppsala Universitet.
    Sandblad, Bengt
    Uppsala Universitet.
    Domain specific design of user interfaces1995Inngår i: International Journal of Human-Computer Interaction, ISSN 1044-7318, E-ISSN 1532-7590, Vol. 7, nr 2, s. 135-151Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    The use of graphical user interfaces in a computerized work environment is often considered to substantially improve the work situation. The outcome can, however, often be the opposite. Inappropriate use of windowing techniques, scrolling, and colors can result in tedious and confusing interaction with the computer. Today's standards and style guides define basic design principles but are insufficient for design of interfaces to end‐user applications. Here detailed domain knowledge is indeed essential. A domain‐specific style guide (DSSG) is an extension of today's standard with domain‐specific primitives, interface elements, and forms, together with domain‐specific guidelines. Careful dedicated analysis of information utilization in a domain is the development basis for a DSSG. The development is performed with an object‐oriented approach to facilitate the reuse of interface components and to support consistency and structure. Using a DSSG, the development of applications can be performed with a simplified information analysis. Therefore a more effective design process is possible, one in which end users can participate in the design using their own familiar domain‐related terminology. Time and costs for the development process can be drastically reduced if domain‐specific style guides, design guidelines, and development tools are used.

  • 292.
    Gulliksen, Jan
    et al.
    Uppsala Universitet.
    Sandblad, Bengt
    Uppsala Universitet.
    Domain Specific Design of User Interfaces - Case Handling and Data Entry Problems.1996Inngår i: Domain Specific Design of User Interfaces - Case Handling and Data Entry Problems. / [ed] D. Benyon & P. Palanque, Springer London, 1996Kapittel i bok, del av antologi (Fagfellevurdert)
    Abstract [en]

    New approaches on human-computer issues are required in designing user interfaces for skilled professionals in specific domains. By including domain knowledge earlier in the development process applications development can be simplified. The advantages of a domain specific design are obvious; 1. Increased efficiency in the development process and in the final application. 2. Enhanced possibilities for effective user participation. 3. Reduced development time and cost. Domain specific design requires a careful analysis of information utilisation. The analysis results in a design specified in a special design language interpretable by the construction tool. This paper outlines a framework for a domain specific design and development process. Design was earlier supported mainly by cognitive theories on human computer interaction and user modelling. In the domain specific approach design issues are concentrated on efficient development of effective human-computer interfaces. Our purpose is to identify the main steps of the process analysis of information utilisation, design and construction with special emphasis on their documentation. The different documentations can be seen as interfaces or bridges between preceding and succeeding steps in the development process, and are to be specified in some kind of formal or semiformal language. We are currently working on the specification of these languages. Our development process is compared to development using traditional UIMS, with emphasis on the possible benefits; cost and time savings, increased possibilities for effective user participation and increased modularity. The domain of case handling accentuates the domain specific development as a general approach on a large number of administrative work situations where case administrators interact with customers or clients. Case handling is an important domain with many end-users using their skills for complex information retrieval and decision making. This domain is described from the case administrators perspective on customer interaction, information retrieval, decision support and information systems. We stress some general aspects on case handling, important for the design of efficient computer support for personnel working in this domain. Some basic work flow entities, to describe and categorise the case handling domain, are presented, like e. g. the initialisation phase, the information retrieval process, the case administrators decision process, and the documentation and information services.

  • 293.
    Gulliksen, Jan
    et al.
    Uppsala Universitet.
    Sandblad, Bengt
    Uppsala Universitet.
    Lind, Mats
    Uppsala Universitet.
    The Nature Of User Interface Design - The Role Of Domain Knowledge1996Inngår i: Domain Knowledge for Interactive System Design / [ed] A.G. Sutcliffe, F. Van Assche & D. Benyon, Springer London, 1996Kapittel i bok, del av antologi (Fagfellevurdert)
    Abstract [en]

    The importance and growing awareness of domain knowledge acquisition in information systems development and, especially, in the process of design of human-computer interfaces, are becoming more evident. In several in-house development projects, methods for efficiently capturing and utilising domain knowledge have been defined and tested (e.g., through the definition of domain specific style guides and analysis of information utilisation). Also, methods for modelling case handling work in general terms, which is the main application focus of our studies, have been developed and tested in larger organisations. This paper focuses on the relation between domain knowledge models and conceptual models in information system development and user models in human-computer interaction. Based on Norman's model of user perception of an existing computer system, different limitations are identified and possible extensions are discussed. By introducing the domain context, several additional models of the work task by the user, as well as the designer, occur. If the dynamic iterative system development process is regarded, additional models and dynamic changes in the models over time can be traced. Furthermore, these models are related to the state-of-the-art knowledge on mental models and domain modelling. Implications for design, such as work modelling, iterative system development, analysis of information utilisation, design and evaluation methods, are discussed.

  • 294.
    Gulliksen, Jan
    et al.
    Uppsala Universitet.
    Severinson Eklund, Kerstin
    KTH, Tidigare Institutioner, Numerisk analys och datalogi, NADA.
    Lantz, Ann
    KTH, Tidigare Institutioner, Numerisk analys och datalogi, NADA.
    Oestericher, Lars
    Proceedings of the first NordiCHI conference, KTH, Stockholm, October 23-25, 2000. 2000Konferansepaper (Fagfellevurdert)
  • 295.
    Gulliksen, Jan
    et al.
    Uppsala Universitet.
    Smith, Andy
    Bannon, Liam
    User-Centered Design and the Offshoring Model2005Inngår i: CSI Communications, ISSN 0970-647X, Vol. 29, s. 14-18Artikkel i tidsskrift (Fagfellevurdert)
  • 296. Gustavsson, P.
    et al.
    Syberfeldt, A.
    Brewster, R.
    Wang, Lihui
    KTH, Skolan för industriell teknik och management (ITM), Industriell produktion, Produktionssystem.
    Human-robot Collaboration Demonstrator Combining Speech Recognition and Haptic Control2017Inngår i: Manufacturing Systems 4.0 – Proceedings of the 50th CIRP Conference on Manufacturing Systems, Elsevier, 2017, Vol. 63, s. 396-401Konferansepaper (Fagfellevurdert)
    Abstract [en]

    In recent years human-robot collaboration has been an important topic in manufacturing industries. By introducing robots into the same working cell as humans, the advantages of both humans and robots can be utilized. A robot can handle heavy lifting, repetitive and high accuracy tasks while a human can handle tasks that require the flexibility of humans. If a worker is to collaborate with a robot it is important to have an intuitive way of communicating with the robot. Currently, the way of interacting with a robot is through a teaching pendant, where the robot is controlled using buttons or a joystick. However, speech and touch are two communication methods natural to humans, where speech recognition and haptic control technologies can be used to interpret these communication methods. These technologies have been heavily researched in several research areas, including human-robot interaction. However, research of combining these two technologies to achieve a more natural communication in industrial human-robot collaboration is limited. A demonstrator has thus been developed which includes both speech recognition and haptic control technologies to control a collaborative robot from Universal Robots. This demonstrator will function as an experimental platform to further research on how the speech recognition and haptic control can be used in human-robot collaboration. The demonstrator has proven that the two technologies can be integrated with a collaborative industrial robot, where the human and the robot collaborate to assemble a simple car model. The demonstrator has been used in public appearances and a pilot study, which have contributed in further improvements of the demonstrator. Further research will focus on making the communication more intuitive for the human and the demonstrator will be used as the platform for continued research.

  • 297. Gyllenbäck, K. B.
    et al.
    Boman, Magnus
    KTH, Skolan för informations- och kommunikationsteknik (ICT), Programvaruteknik och Datorsystem, SCS.
    Narrative bridging2011Inngår i: Des. Comput. Cogn., 2011, s. 525-544Konferansepaper (Fagfellevurdert)
    Abstract [en]

    In the design of interactive media, various forms of intuitive practice come into play. It might prove tempting to use templates and strong narrative structures instead of developing the narrative directly for interactive media. This leads towards computer implementation too swiftly. The narrative bridging method focuses on the initial design phase, in which the conceptual modeling takes place. The purpose is to provide designers with a non-intrusive method that supports the design process without interfering with its creative elements. The method supports the sentient construction of digital games with a narrative, with the ultimate goal of enhancing the player's experience. A prototype test served as a first evaluation, and two games from that test are showcased here for the purpose of illustrating the hands-on use of narrative bridging. The test demonstrated that the method could aid time-constrained design, and in the process detect inconsistencies that could prevent the design team from making improvements. The method also provided teams with a shared vocabulary and outlook.

  • 298.
    Göransson, Bengt
    et al.
    Uppsala Universitet.
    Gulliksen, Jan
    Uppsala Universitet.
    Boivie, Inger
    Uppsala Universitet.
    The usability design process – integrating user-centered systems design in the software development process2003Inngår i: Software Process: Improvement and Practice, ISSN 1077-4866, E-ISSN 1099-1670, Vol. 8, nr 2, s. 111-131Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    This article reviews current efforts in bridging the gaps between software engineering and Human–Computer Interaction (HCI) and describes some critical issues that must be resolved in order to reconcile some of the differences between the two fields. We argue that user-centered systems design (UCSD) must be tightly integrated in the software development process and suggest the usability design process as a way of doing this. The usability design process is a UCSD approach for developing usable interactive systems, combining usability engineering with interaction design, and emphasizing extensive active user involvement throughout the iterative process. We outline the usability design process and illustrate the steps in the process with examples from real-life design cases. Finally, we provide an example of how the usability design process can be implemented in a commercial software-development process, Rational Unified Process (RUP).

  • 299.
    Göransson, Bengt
    et al.
    Enea Redina AB.
    Lif, Magnus
    Enea Redina AB.
    Gulliksen, Jan
    Uppsala Universitet.
    Usability Design - Extending rational unified process with a new discipline2003Inngår i: INTERACTIVE SYSTEMS: DESIGN, SPECIFICATION, AND VERIFICATION   / [ed] Jorge, JA; Nunes, NJ; Cunha, JFE, Springer Berlin/Heidelberg, 2003, s. 316-330Konferansepaper (Fagfellevurdert)
    Abstract [en]

     new discipline, Usability Design, is proposed as an extension to Rational Unified Process (RUP). The aim is to make RUP more user-centred. The discipline springs out of best practices for user-centred design and contains activities that have been carefully tested. Five new roles are introduced to take responsibility for the different activities. An example is given to show the content of the workflow, the workflow details and the activities. The Usability Design discipline help projects to focus on usability and the users throughout the system development lifecycle.

  • 300. Halawani, A.
    et al.
    Li, Haibo
    KTH, Skolan för datavetenskap och kommunikation (CSC), Medieteknik och interaktionsdesign, MID. KTH.
    FingerInk: Turn your glass into a digital board2013Inngår i: Proceedings of the 25th Australian Computer-Human Interaction Conference: Augmentation, Application, Innovation, Collaboration, OzCHI 2013, Association for Computing Machinery (ACM), 2013, s. 393-396Konferansepaper (Fagfellevurdert)
    Abstract [en]

    We present a robust vision-based technology for hand and finger detection and tracking that can be used in many CHI scenarios. The method can be used in real-life setups and does not assume any predefined conditions. Moreover, it does not require any additional expensive hardware. It fits well into user's environment without major changes and hence can be used in ambient intelligence paradigm. Another contribution is the interaction using glass which is a natural, yet challenging environment to interact with. We introduce the concept of "invisible information layer" embedded into normal window glass that is used as an interaction medium thereafter.

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