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  • 351.
    Fumagalli, Andrea
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.).
    Customer-oriented quality management: how customers affect quality.: Study applied to a Chinese manufacturing company2012Independent thesis Advanced level (degree of Master (Two Years)), 20 poäng / 30 hpOppgave
    Abstract [en]

    “A complaint is a gift” (Barlow & Moller, 1996)

    The aim of the thesis is to analyze complaints as source useful information from a process-improvement standpoint in order to measure the cost of poor quality and create a model for the improvement of internal performances on the basis of customers’ satisfaction.

    The study is based on the analysis of customers’ perceived quality, expectations and complaint behavior. The research focuses on creating a framework to calculate cost of quality more accurately and improve performances collecting and elaborating customers’ feedbacks. It is a cheap solution to discover and address internal weaknesses, especially for companies that cannot afford to pay for expensive quality management projects (i.e. Six-sigma).

    Customers’ satisfaction and complaint behavior vary a lot depending on industry, culture, expectations and price paid for the good purchased. For this reason, the proposed model classifies consumers’ feedbacks considering the abovementioned variables, in order to have a general model that could be suitable for several companies operating in different industries.

    The model promises costs reduction and performance improvement, besides the gain of key-information about customers. 

  • 352.
    Fölster, Stefan
    et al.
    KTH, Skolan för arkitektur och samhällsbyggnad (ABE), Transporter och samhällsekonomi (stängd 20110301).
    Henrekson, Magnus
    Growth effects of government expenditure and taxation in rich countries: A reply2006Inngår i: European Economic Review, ISSN 0014-2921, E-ISSN 1873-572X, Vol. 50, nr 1, s. 219-221Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    gell et al. (2005) criticise our earlier findings (Folster and Henrekson 2001) of a robust negative relationship between government size and economic growth for an extended sample of rich countries. In this short paper it is argued that their critique is unfounded. Most importantly, the critique does not deal with the main result of the original study, namely that the most complete specifications for assessing the relationship between government expenditure and growth in rich countries are robust even according to stringent extreme bounds criteria.

  • 353.
    Garza de Leon, Margarita
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.).
    Category-Led Supply Management with a SupplierLifecycle Approach: A Case Study2012Independent thesis Advanced level (degree of Master (Two Years)), 20 poäng / 30 hpOppgave
    Abstract [en]

    As companies find better ways of dealing with creating value and cost efficiencies in their Procurement areas, one key trend is the concept of Category-led Supply Management (CLSM). CLSM is a concept that takes a cross-functional team that leads a category of services and/or products towards developing sourcing strategies that comply with the corporate objectives through the logical grouping of similar expense items. Each group is driven to satisfy the unique sourcing, contract, payment, performance, and attributes of each spending category. In this process, CLSM creates a strong partnership with suppliers and an ongoing Supplier Relationship Management (SRM) that will satisfy business needs while maximizing the value delivered through the supply base. Considering that the Supplier is always one critical factor present from the start to the end of the ongoing Strategic Sourcing process, seeing the Supplier as a Lifecycle Management process can help companies recognize their suppliers as a prime source of value to the organization that plays a central row in the success of the Procurement Strategy.The following thesis will analyze, in a research method of a case study, a specific Category in a company and explore the relationship that existed between the supplier and the company to illustrate the importance of Strategic Sourcing and how it is implemented in practice by companies. The case study helped understand the importance of involving Supplier Relationships in a Strategic Sourcing process. Finally, the Case study enlightened how having a milestone-by-milestone methodology helped understand how a business operates and how procurement activity impacts upon them when capturing savings by managing a Category.

  • 354.
    Geiser, Felix
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Industriell Marknadsföring och Entreprenörskap.
    Social media as a communication channel: Is it possible to build a digital brand and generate revenue streams simultaneously by applying influencer marketing?2017Independent thesis Advanced level (degree of Master (One Year)), 10 poäng / 15 hpOppgave
  • 355. Gessler, Fredrik
    et al.
    Jerbrant, Anna
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.).
    Industriell ekonomi: övningsbok1999Bok (Annet (populærvitenskap, debatt, mm))
  • 356.
    Ghanbari, Amirhossein
    et al.
    KTH, Skolan för informations- och kommunikationsteknik (ICT), Kommunikationssystem, CoS, Radio Systems Laboratory (RS Lab).
    Laya, Andres
    KTH, Skolan för informations- och kommunikationsteknik (ICT), Kommunikationssystem, CoS.
    Alonso-Zarate, J.
    Markendahl, Jan
    KTH, Skolan för informations- och kommunikationsteknik (ICT), Kommunikationssystem, CoS, Radio Systems Laboratory (RS Lab).
    Business Development in the Internet of Things: A Matter of Vertical Cooperation2017Inngår i: IEEE Communications Magazine, ISSN 0163-6804, E-ISSN 1558-1896, Vol. 55, nr 2, s. 135-141, artikkel-id 7842424Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    Smart and connected devices can improve industrial processes, and generate new and better services. While this premise is well understood within the ICT industry, there is a challenge in extending this knowledge to vertical industries. The potential of the Internet of Things lies in the interaction among industries working together toward value co-creation. Firms need to look beyond their internal business models and explore cooperative perspectives to define new business opportunities. In this article, we look into the relevance of vertical cooperation in the area of IoT and highlight the need to develop new value networks that leverage this cooperation and enable the creation of new business models. To lead our discussions, we use the examples of two major building blocks of smart cities: intelligent transport systems and health and well being services based on connected devices and solutions.

  • 357. Ghazisaeedi, Mehdi
    et al.
    Salehi-Sangari, Esmail
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Industriell marknadsföring.
    Wallström, Åsa
    Compensation Disclosure on Product Review Blogs and Persuasion with Uncertainty2015Inngår i: Ideas In Marketing: Finding The New And Polishing The Old, Springer, 2015, s. 175-178Konferansepaper (Fagfellevurdert)
  • 358.
    Giertz, Eric
    et al.
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Hållbarhet och industriell dynamik.
    Hjorth, Mikael
    Lindhagen, Maria
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Industriell Management.
    Engwall, Mats
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Industriell Management.
    Gens, Magnus
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Hållbarhet och industriell dynamik.
    Svensk konsultsektor i ny belysning: Utvecklingstrender och dynamik2016Rapport (Annet vitenskapelig)
    Abstract [sv]

    Konsultsektorn är inte en bransch i vanlig mening. Den består av företag med likartad affärslogik som är verksamma i helt olika branscher. Den expanderar i takt med att kunderna väljer att upphandla konsulter som gör utredningar, projekterar byggen, utvecklar produkter och IT-system, konstruerar maskiner, utformar reklamkampanjer, patentansökningar och affärsavtal, genomför revisioner och tester av olika slag, sköter rekrytering, bokföring eller telefonintervjuer, utvecklar organisationsformer, interna rutiner och mycket mer.

    Denna rapport baseras på en unik kartläggning av konsultföretag i Sverige. Initialt skapades en bruttolista av alla företag med SNI-koder som kunde tänkas dölja kunskapsintensiva konsultföretag. I nästa steg inhämtades uppgifter, bland annat via företagens hemsidor, om alla aktiebolag i bruttolistan med minst fem anställda. Cirka en tredjedel av bolagen sorterades då bort. Återstående företag, som kunde klassificeras som konsultföretag, samlades i en databas och kategoriserades efter verksamhetens inriktning. Databasen som är grunden för vår analys omfattar 6 421 företag med minst fem anställda. De hade 212 753 heltidsekvivalenter sysselsatta på 10 075 arbetsställen i Sverige år 2012. Därutöver fanns en lång svans av små aktiebolag med 1-4 anställda. Små bolag med liten omsättning, som kan antas vara bolag för bisysslor, sorterades bort. Av 46 703 aktiebolag med 1-4 anställda återstod därefter 10 205. Dessa hade uppskattningsvis 35 212 heltidsekvivalenter sysselsatta år 2012. Totalt rör det sig således om cirka 250 000 anställda i konsultsektorns aktiebolag. Studien bygger på heltidsekvivalenter som mått på anställda. Därför är det betydligt fler fysiska personer som arbetar inom de inkluderade företagen – lågt räknat cirka 300 000.

    Sett över en längre tidsperiod har den totala sysselsättningen inom konsultsektorn ständigt ökat i Sverige. Under de senaste fyra decennierna har antalet yrkesverksamma ökat från knappt 100 000 till cirka 300 000, eller från knappt tre till drygt sex procent av den totala sysselsättningen. I föreliggande analys har vi delat in konsultföretagen efter den funktion de fyller i fem olika huvudinriktningar. Den största inriktningen, Konsultföretag inom organisation och ledning, som domineras av undergruppen IT inom administration och management, svarade för knappt 31 % av sysselsättningen. Konsultföretag inom extern funktionell expertis svarade för drygt 21 %, Bemanningsföretag för drygt 20 %, Konsultföretag inom objektrelaterad projektering för drygt 17 % och Konsultföretag inom FoU för drygt 10 %. Att konsultsektorn expanderar är knappast en modetrend. Det är snarare en konsekvens av att det i takt med ökad komplexitet blir svårt för kunderna att ha egen anställd personal inom alla viktiga kompetensområden.

    Konsultsektorn har generellt en stark koncentration till storstäder. Den finns visserligen representerad i nästan alla delar av vårt land men koncentrationen till i första hand Stockholmsområdet, men även Göteborg och Malmö, är påfallande hög. Företag i Storstockholm svarar för över 40 % av alla konsulter i Sverige. Det är inte bara i absoluta tal som Stockholm utmärker sig. När sysselsättningen i konsultföretag med minst fem anställda sätts i relation till antalet invånare i åldrarna 16-64 år, så har Stockholms län, med 6,3 %, mer än dubbelt så stor andel som andra län, utom Västra Götalands län med 4,1 %. Graden av koncentration till Stockholm och övriga storstäder varierar dock mellan olika inriktningar.

    Konsultsektorn som helhet kännetecknas av strukturomvandlingar, branschglidningar och stor dynamik. Det tar sig bland annat uttryck i fusioner, förvärv och börsintroduktioner. Inom några verksamhetsinriktningar har också större svenska bolag blivit uppköpta av utländska börsnoterade koncerner. Inom andra inriktningar, som domineras av partnerägda bolag, ingår svenska bolag numera i stora internationella nätverk av olika slag. Parallellt sker inom vissa inriktningar en ökad uppsplittring i små levebrödsbolag som knyts samman i nätverksorganisationer av olika slag. Även om de kvantitativa uppgifterna i vår databas baseras på situationen år 2012, så är alla strukturförändringar – i form av bland annat nedläggningar, fusioner och förvärv – som skett före den 1 januari 2016 beaktade i kvalitativa beskrivningar och exemplifieringar i rapporten.

    En del konsultföretag söker skapa strukturkapital och systematiskt dra kvalitets- och effektivitetsmässig nytta av att det – inte minst till följd av digitalisering – uppstår en slags stordriftsfördelar inom delar av konsultsektorn. En ambition i vår studie har varit att kartlägga vilka förutsättningar konsultföretag i Sverige har att bygga strukturkapital. Det är ju exempelvis stor skillnad mellan å ena sidan ett konsultföretag som mot timarvode hyr ut personal som sitter i kundernas lokaler och leds av kundernas personal och å andra sidan ett konsultföretag som mot ett fast arvode genomför ett väldefinierat projekt i eget kontor i Sverige och/eller utomlands. Under sommaren år 2015 lät vi sålunda genomföra intervjuer i konsultbolag med mer än cirka 20 anställda i Sverige. Frågorna fokuserade på var konsulterna utför sitt arbete, vem som leder dem operativt i uppdragen, eventuell export eller användning av offshoring, utnyttjande av underkonsulter, antal kunder per konsult, kundrelationer och debiteringsprinciper.

    Intervjuresultatet antyder att det i Sverige främst är Konsultföretag inom extern funktionell expertis som systematiskt bygger strukturkapital och söker effektivisera och kvalitetssäkra konsulternas arbete. De företag som debiterar fast pris har då även möjlighet att öka sina marginaler. Två huvudinriktningar med motsatt mönster är Konsultföretag inom FoU samt Bemanningsföretag. Båda dessa inriktningar domineras av företag som har utlokaliserade konsulter, vilka sitter ute hos kund och leds av kundernas personal. Varje konsult har dessutom endast ett fåtal olika uppdragsgivare per år. Undergruppen Bygg och anläggning inom huvudinriktningen Konsultföretag inom objektrelaterad projektering samt undergruppen IT inom administration och management i huvudinriktningen Konsultföretag inom organisation och ledning svarar tillsammans för drygt 40 % av alla anställda i konsultsektorn. De domineras av större företag som ingår i internationella koncerner. Vår bedömning är att dessa koncerner, trots sin storlek, bygger förhållandevis lite strukturkapital. Dessutom är timdebitering fortfarande helt dominerande.

    Sammanfattningsvis konstaterar vi att konsultsektorn är expansiv och att den spelar en betydelsefull roll för utvecklingen i näringslivet och i samhället som helhet. Sektorn är dynamisk och många konsultföretag står inför stora utmaningar. Det verkar finnas utrymme för exempelvis nya affärsmodeller, nya strategiska val och internationell expansion.

  • 359.
    Gillberg, Nanna
    et al.
    Handelshögskolan i Stockholm.
    Holgersson, Charlotte
    Handelshögskolan i Stockholm.
    Hvenmark, Johan
    Handelshögskolan i Stockholm.
    Höök, Pia
    Handelshögskolan i Stockholm.
    Lindgren, Monica
    Handelshögskolan i Stockholm.
    Tempered radicals under attack: Faculty's experiences of encouraging critical reflection in business school education2005Konferansepaper (Fagfellevurdert)
  • 360.
    Gramenius, Jakob
    et al.
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.).
    Aniander, Magnus
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.).
    Blomgren, Henrik
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Industriell marknadsföring. KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Affärsutveckling och Entreprenörskap (Stängd 20130101).
    Engwall, Mats
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Industriell ekonomi och organisation (Avd.) (stängd 20130101).
    Karlson, Bo
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.).
    Wikander, Sten
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.).
    Praktikfallet Rydab1999Bok (Annet vitenskapelig)
  • 361.
    Grant, Philip
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Industriell marknadsföring.
    Exploring Branded Flash Mobs: A study of the impact of branded flash mobs on consumer behavior and consumer experience2014Doktoravhandling, monografi (Annet vitenskapelig)
    Abstract [en]

    The desire of every marketer is to develop and maintain strong customer relationships. One way this can be accomplished is through effective advertising. Marketers have recently begun to brand flash mobs as a way to effectuate strong brand relationships. Even so, it is unclear whether or not the branding of flash mobs supports or frustrates this pursuit. Therefore, the goal of this thesis is to help marketers understand the potential impact that branded flash mobs may have on consumer behaviour and brand relationships. Since these interactions are complex we need to observe the convoluted whole from untangled vantage points. Marketing scholars and researchers must then attempt to understand the latent opportunities and unsuspecting dangers when branding a flash mob. Toward answering this end, four distinct research studies were used to examine the phenomenon from four different perspectives.

    The aim of the first paper is twofold. First, it deductively seeks to understand how to categorize branded flash mobs within the marketing literature through an historical and cultural analysis of the phenomenon. Exploratory in nature, this study then employs a mixed methods approach to understand how marketers are currently using flash mobs, and more importantly, if branded flash mobs are an effective tool of communication and persuasion.

    In the second paper, a field experiment was conducted to assess the impact of a branded flash mob on consumers’ emotions, consumer experience and connectedness in a public market. Qualitative interviews were used to capture the data. Shifting perspectives, the third paper seeks to understand why some branded flash mobs fail to ‘go viral’. Using of a number of focus groups, participants were asked to watch several branded flash mob videos and discuss their willingness to share them online (e.g., email, Facebook, or Twitter).

    Toward a better understanding of the impact of branded flash mobs on brand equity, the final paper evaluates viewers’ attitude toward the ad. Using netnographic techniques (Kozinets, 2002) 2,882 YouTube comments from three virally successful branded flash mobs ads were examined to understand how branded flash mobs affect brand equity. Responses grouped into one of four archetypical attitudes, each of which has a distinct impact on brand equity.

    Motivated by the potential for widespread exposure at a relatively low cost, marketers continue to produce branded flash mobs. Sometimes they are fresh and creative, while at others they are out of tune with the spirit of the phenomenon. This thesis uncovers the impact of these efforts on consumer behaviour and brand equity, and concludes with a guide for managers to consider when planning their next branded flash mob. An acknowledgement of the limitations and an outline for directions of future research are also presented.

  • 362.
    Grant, Philip
    et al.
    KTH.
    Boon, Edward
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.).
    Branded Flash Mobs: Why They Fail2015Inngår i: Ideas In Marketing: Finding The New And Polishing The Old, Springer, 2015, s. 113-115Konferansepaper (Fagfellevurdert)
  • 363.
    Grill, Peter
    et al.
    KTH, Skolan för industriell teknik och management (ITM), Energiteknik.
    Linde, Fredrik
    KTH, Skolan för industriell teknik och management (ITM), Energiteknik.
    Oil Skimming: Business Potential and Strategic Options Facing a Marginalised Business Segment at Sandvik Process Systems2013Independent thesis Advanced level (degree of Master (Two Years)), 20 poäng / 30 hpOppgave
    Abstract [en]

    The purpose of this thesis is to study the oil skimming market and evaluate what drives company competitiveness and market attractiveness. Throughout the thesis, the total oil skimming market has been divided into an industrial market and an offshore market as these applications have entirely different requirements. However, the skimming market in general is underdeveloped and the long lifetime of the equipment has a negative impact on the market development speed. It is therefore characterised by a fragmented body of competitors and diverging pricing. Instead of price being an order-winning aspect, recovery rate and ability to pick up a large variety of oils has been found to be important.

     

    In this inductive, and interpretivistic case study, a model for market analysis of an underdeveloped market is developed and applied to Sandvik Process Systems’ oil skimming business. The study is based on an extensive interview program with oil skimming equipment manufacturers, and oil spill response companies. The model comprises of an external, and an internal analysis synthesised into a SWOT-matrix from which five strategic directions are extracted. These directions are described as well as their respective business impact on Sandvik Process Systems.

     

    Sandvik Process Systems’ skimmer is a steel belt skimmer developed in the 1960’s. With a lifting height of up to three metres and a width of up to 400 mm, the Sandvik oil skimmer is capable of lifting 354 litres per hour in optimal conditions. Compared to its competitors, the skimmer is a low cost alternative priced at 66-75% below industry average.

     

    However, the results of the analysis indicate a poor competitiveness of Sandvik Process Systems’ product. Due to an inferior technology, Sandvik Process Systems’ skimmer lacks the capacity needed to target the offshore market. Therefore, the product can only target the industrial market. Meanwhile, many competitors offer complete solution packages including as pumps, storage tanks, and a variety of specialised skimmers in order to increase their competitiveness.

     

    Looking at the competitors it is clear that Sandvik Process Systems’ skimmer does have advantages. However, many of the advantages are based on organisational strengths which are difficult to leverage. Also, the organisation does not have any experience from the oil skimming market and due to the small size of the market, it is doubtful if Sandvik Process Systems are able to devote the necessary resources to overcome this hurdle. Due to a revenue target set at EUR 2.33 million, Sandvik Process System’s skimmer would require a 23.9% of the market value or 119% of the number of skimmers sold.

     

    Despite this thesis reaching the conclusion that Sandvik Process Systems should not enter the oil skimming market; it also stipulates that Sandvik Process Systems does have the potential to successfully sell skimmers. However, reaching the goal of EUR 2.33 million is deemed unlikely.

  • 364. Grove, Amy
    et al.
    Macintyre, Mairi
    Angelis, Jannis
    Improvement processes in healthcare: Where did primary care go?2010Inngår i: Proceedings of the 21th Annual Production and Operations Management Society Conference, 2010Konferansepaper (Fagfellevurdert)
  • 365.
    Grove, Amy
    et al.
    University of Warwick, Coventry, United Kingdom.
    Meredith, James
    University of Warwick, Coventry, United Kingdom.
    Macintyre, Mairi
    University of Warwick, Coventry, United Kingdom.
    Angelis, Jannis
    University of Warwick, Coventry, United Kingdom.
    Neailey, Kevin
    University of Warwick, Coventry, United Kingdom.
    Lean implementation in primary care health visiting services in National Health Service UK2010Inngår i: Quality and Safety in Healthcare, ISSN 1475-3898, E-ISSN 1470-7934, Vol. 19, nr 5, s. e43-Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    Background This paper presents the findings of a 13-month lean implementation in National Hearth Service (NHS) primary care health visiting services from May 2008 to June 2009.

    Method Lean was chosen for this study because of its reported success in other healthcare organisations. Value-stream mapping was utilised to map out essential tasks for the participating health visiting service. Stakeholder mapping was conducted to determine the links between all relevant stakeholders. Waste processes were then identified through discussions with these stakeholders, and a redesigned future state process map was produced. Quantitative data were provided through a 10-day time-and-motion study of a selected number of staff within the service. This was analysed to provide an indication of waste activity that could be removed from the system following planned improvements.

    Results The value-stream map demonstrated that there were 67 processes in the original health visiting service studied. Analysis revealed that 65% of these processes were waste and could be removed in the redesigned process map. The baseline time-and-motion data demonstrate that clinical staff performed on average 15% waste activities, and the administrative support staff performed 46% waste activities.

    Conclusion Opportunities for significant waste reduction have been identified during the study using the lean tools of value-stream mapping and a time-and-motion study. These opportunities include simplification of standard tasks, reduction in paperwork and standardisation of processes. Successful implementation of these improvements will free up resources within the organisation which can be redirected towards providing better direct care to patients.

  • 366.
    Grove, Amy
    et al.
    The University of Warwick, Coventry, UK.
    Meredith, James
    The University of Warwick, Coventry, UK.
    Macintyre, Mairi
    The University of Warwick, Coventry, UK.
    Angelis, Jannis
    The University of Warwick, Coventry, UK.
    Neailey, Kevin
    The University of Warwick, Coventry, UK.
    UK health visiting: Challenges faced during lean implementation2010Inngår i: Leadership in Health Services, ISSN 1188-3669, Vol. 23, nr 3, s. 204-218Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    Purpose: The purpose of this paper is to present the challenges identified during a lean implementation in a health visiting service within a large primary care trust in NHS UK. Design/methodology/approach: Following a series of lean workshops a triangulated approach to data collection was adopted in order to determine the root cause of the challenges that were faced during this lean implementation. The three methods that were selected for qualitative analysis included semi-structured interviews, document analysis and researcher participant observation. Findings: Six key challenges were identified from the data analysis. These were: high process variability; a lack of understanding of lean; poor communication and leadership; target focused; problems defining waste; and difficulty in determining who is the customer and what do they value? Practical implications: Although this particular lean implantation had limited success, the research has highlighted a number of challenges which would have to be addressed prior to future lean exercises. This will assist other clinical and managerial staff to prepare for the challenges that may be faced during a lean implementation, and adapt their approach to future quality improvement. Originality/value: The barriers to lean implementation could be overcome with upfront planning, transformational leadership, excellent communication, identification and sharing of best practice and, above all, a shared vision. There is no quick and easy solution to productivity improvement, community services, as in this paper, cannot expect to select lean tools and techniques and emulate the success seen elsewhere. If they wish to deliver world-class healthcare in the face of constrained resources and greater demand, they need to adopt a long-term vision.

  • 367.
    Guerrero Ramon, Jaime
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.).
    Why Companies should go Beyond Budgeting: A casestudy of how budgeting problems evolve within aTelecom Company in the Global context.2011Independent thesis Advanced level (degree of Master (Two Years)), 20 poäng / 30 hpOppgave
  • 368.
    Gullberg, Anders
    KTH, Skolan för arkitektur och samhällsbyggnad (ABE), Filosofi och teknikhistoria, Historiska studier av teknik, vetenskap och miljö. Skolan för datavetenskap och kommunikation (CSC), Centra, KTH, Skolan för arkitektur och samhällsbyggnad (ABE), Centra, Centre for Sustainable Communications, CESC.
    Konkurrens och samverkan i storstaden: Bostadsmarknaden som nyckel1991Inngår i: Fragment 80-tal / [ed] Anders Gullberg, Stockholm: Nordiska institutet för samhällsplanering , 1991, s. 146-164Kapittel i bok, del av antologi (Annet vitenskapelig)
    Abstract [sv]

    Med fördelningen av bostäder till hushåll följer inte bara de variationer i boende­kostnader och förmögenhetsbildning som blivit mycket uppmärksammade i massmedia under senare år. Med fördelningen av bostäder följer också fördelningen av mycket annat av detta livets goda. Bostadsmarknaden beskrivs som ett knippe sorteringsmekanismer där en matchning sker mellan bostäder och hushåll. Det stora beroendet mellan människor i en storstad påtalas och frågan om hur bostadskrisen ska kunna lösas ges en uppfordrande formulering. 

  • 369.
    Gullberg, Anders
    KTH, Skolan för arkitektur och samhällsbyggnad (ABE), Filosofi och teknikhistoria, Historiska studier av teknik, vetenskap och miljö. Skolan för datavetenskap och kommunikation (CSC), Centra, KTH, Skolan för arkitektur och samhällsbyggnad (ABE), Centra, Centre for Sustainable Communications, CESC.
    Spelet om Nedre Norrmalm1998Inngår i: Stockholm blir stor stad: Tiden 1948 - 1998 / [ed] Karl-Erik Synnemar, Stockholm: Byggförlaget , 1998, s. 8-49Kapittel i bok, del av antologi (Annet vitenskapelig)
    Abstract [sv]

    Få projekt har skapat sådana konflikter i Stockholms stadsplanehistoria som citysa­neringen. De skiljaktiga meningarna skar rakt igenom partier och privata organisationer. Politikerna och näringslivets företrädare förhandlade och gjorde bytesaffärer. Av de 52 hektar som skulle totalsaneras enligt Cityplanen 1967 blev endast 24 förverkligade.

  • 370.
    Gullberg, Anders
    KTH, Skolan för arkitektur och samhällsbyggnad (ABE), Filosofi och teknikhistoria, Historiska studier av teknik, vetenskap och miljö. Skolan för datavetenskap och kommunikation (CSC), Centra, KTH, Skolan för arkitektur och samhällsbyggnad (ABE), Centra, Centre for Sustainable Communications, CESC.
    Stockholm, århundradets trafikhuvudstad?2014Inngår i: Samhällsbyggaren, ISSN 2000-2408, nr 2, s. 12-13Artikkel i tidsskrift (Annet (populærvitenskap, debatt, mm))
    Abstract [sv]

    De många snabbt växande städerna världen över utkämpar en ojämn kamp mot stegrade trafikvolymer, svårartad trängsel och allvarliga miljöproblem. . Det har visat sig omöjligt att hålla jämna steg med efterfrågan och att uppfylla uppställda miljömål. Långt över en miljard människor drabbas dagligen. Försöken att påverka efterfrågan har hittills bara haft marginella effekter. Med hjälp av ett integrerat informations- och betalsystem och dynamisk prissättning i realtid skulle stora framsteg kunna göras. Stockholmsregionen som redan infört trängselskatt har goda möjligheter att ta täten i försöken att skapa en hållbar stadstrafik.

  • 371.
    Gustafsson, Magnus
    et al.
    Åbo Akademi University.
    Karrbom, Tina
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Industriell ekonomi och organisation (Avd.) (stängd 20130101).
    Lillhannus, Ruth
    Åbo Akademi University.
    Lindahl, Marcus
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Industriell ekonomi och organisation (Avd.) (stängd 20130101).
    Wikström, Kim
    Åbo Akademi University.
    Fields of Mud: Some Notes on Mass Participant Observation2002Konferansepaper (Fagfellevurdert)
  • 372.
    Görling, Stefan
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.).
    Open source athletes2007Inngår i: First Monday, ISSN 1396-0466, E-ISSN 1396-0466, Vol. 12, nr 4Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    The open source development model has often been treated by academic research as a new and unique model of production, fundamentally differing from previous known and accepted economic models. This paper explores a possible metaphor between open source and athletics as a way to increase our understanding of the open source phenomenon. Open source development has a great similarity of amateur and professional athletics. Properties such as the importance of a community, sportsmanship and fair play are important in both areas. By comparing open source developers (OSD) with athletes, we see that many commonly regarded unique features of OSD may already be existent in other parts of our economy. A greater understanding and previous research of business models, coaching and motivation in athletics might therefore provide useful models of explanation in the field of open source research as well.

  • 373.
    Görling, Stefan
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Industriell ekonomi och organisation (Avd.).
    Samarbete utan gemensamma mål: Att styra och stimulera innovation2010Doktoravhandling, monografi (Annet vitenskapelig)
    Abstract [en]

    In Sweden, three of the four largest institutional research funders have the explicit goal to not only support research but also to stimulate economic growth. How this should be done in practice, however, is more uncertain. Often used theories, e.g. triple helix, national innovation systems and clusters, are all based on the notion that different skills and organizations should be combined in dynamic partnerships in order to shorten the time from research to application.

    In this dissertation, I present how an R&D program with the requirement to both produce valuable research results and to stimulate innovation was put into practice. The program is explored from multiple levels of analysis. Based on the case, it is showed how innovation policy acts as an organizing force on its environment and that it affects the organization of R&D activities. This dissertation identifies problems that arise and investigates how the process can be improved in order to meet the objectives of stimulating innovation and growth.

    By applying the ideas of Serres and Luhmann, using the term innovation in these instances can be regarded as a form of parasite, which affects the system as such. I argue that this can be a fruitful way of conceptualizing how we can strive to manage closed systems that are otherwise challenging to govern. We can develop the debate on how to stimulate innovation by shifting the perspective from a sequential top-down process in which policy is being implemented to have a planned effect (and where any deviation constitutes an unsuccessful implementation), to discuss how we can disrupt a system in a particular direction.

    Based on the empirical data, I explore and analyze a number of identified events that will be rewarding for professionals working with similar efforts or are planning further research in this area. Among other things, it is demonstrated how a process perspective can be a rewarding way to study not only structural aspects but also seize the dynamics of the system. I demonstrate that this perspective better allows us to understand which aspects are important for stimulating innovation.

    The dissertation further discusses the concept of dual technologies, intellectual property, applied research and the conflict between different levels of innovation.

     

  • 374.
    Göthberg, Pauline
    KTH, Skolan för arkitektur och samhällsbyggnad (ABE), Centra, Centrum för bank och finans, Cefin.
    Corporate Social Responsibility in the Swedish Financial Services Sector: Translating an Idea into Practice2011Doktoravhandling, med artikler (Annet vitenskapelig)
    Abstract [en]

    This thesis focuses on how popular ideas in society influence corporate behavior, as corporations adapt to normative ideas in society in order to achieve legitimacy. However, we need more knowledge about how ideas influence organizations and what happens when ideas enter in an organizational context. Hence, this thesis deals with the following research question: ‘How do actors transform ideas on being socially and environmentally responsible into practice?’ This question is studied empirically within corporations in the Swedish financial services sector. The thesis contributes to organizational institutional theory and to knowledge on the translation of ideas in organizational contexts.

    Based on analyses of the empirical observations six translation processes are identified. Incorporation is used to incorporate already legitimate external CSR elements into the organization. Localizing is used to give an idea local character by inscribing the idea into the history of the organization. De-coupling is used to translate ideas simultaneously and over time by adjusting the presentation of the organization’s business according to the relevant audience. Co-optation is used to incorporate external actors with know-how and legitimacy into internal processes. Organizing is used to gain internal acceptance for the idea. Blending is used to translate the idea into a modest adaptation to make it fit existing practice in the firm’s core business.

    Several of these translation processes are at work at the same time. As demonstrated in the study, new ways of presenting the organization as well as new activities appear as outcomes of translation. Translation processes that both influence presentation and practice are necessary for gaining legitimacy for the idea.

    The adoption of CSR in the studied financial services corporations could only partly be strategically planned. Results from the study also point to unintended and unexpected consequences of integrating social and environmental responsibility. 

  • 375.
    Göthberg, Pauline
    KTH, Skolan för arkitektur och samhällsbyggnad (ABE), Centra, Centrum för bank och finans, Cefin.
    Lost in Translation: The Case of Skandia's 'Ideas for Life'2007Inngår i: Managing Corporate Social Responsibility in Action: Talking, Doing and Measuring, London: Ashgate Publishing Group , 2007Kapittel i bok, del av antologi (Fagfellevurdert)
  • 376.
    Hall, Daniel
    et al.
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Industriell marknadsföring.
    Pitt, L.
    Wallström, A.
    The secrets of secret societies: The case of wine2015Inngår i: Business Horizons, ISSN 0007-6813, E-ISSN 1873-6068Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    Secret societies have intrigued humanity since earliest times. In this article we explore secret societies in the context of wine and how these institutions might be insightful in formulating marketing strategies. We contrast the characteristics of secret societies with those of existing secret wine societies such as The Wine Society and La Confrérie. Yet while some of these functions and characteristics transfer well, many ’secret’ wine societies aren’t actually that secret. Some of the characteristics of secret societies are also found in consumer brand communities. Armed with this knowledge, wine marketers can exploit the characteristics of secret societies to target market segments with precision and to gain the benefits of focused distribution opportunities.

  • 377.
    Hallin, Anette
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Industriell ekonomi och organisation (Avd.).
    Ledning för innovation i tjänsteföretag2010Rapport (Annet (populærvitenskap, debatt, mm))
    Abstract [sv]

    Syftet med studien är att undersöka hur ett antal tjänsteföretag ser på affärsutveckling och att ta reda på hur de organiserar sin verksamhet för att utveckla sina affärsmodeller. Studien baseras på 20 intervjuer med representanter för sex kunskapsintensiva tjänsteföretag. Rapporten är ett underlag till redovisningen av regleringsbrevsuppdraget Kunskap och statistik om tjänstesektorn.

  • 378.
    Hallin, Anette
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Industriell ekonomi och organisation (Avd.).
    Producing Stockholm Through Guided Tours2009Inngår i: Guiding and guided tours, Göteborg: BAS Publisher , 2009Kapittel i bok, del av antologi (Fagfellevurdert)
  • 379.
    Hallin, Anette
    et al.
    Mälardalens Högskola.
    Crevani, Lucia
    Mälardalens Högskola.
    Cicmil, Svetlana
    University of the West of England.
    Hogdson, Damian
    Alliance Manchester Business School.
    Lindgren, Monica
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Organisation och ledning.
    Packendorff, Johann
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Organisation och ledning.
    Making Projects Critical 9: Call for Papers2018Annet (Annet vitenskapelig)
  • 380.
    Hallin, Anette
    et al.
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Industriell ekonomi och organisation (Avd.).
    Jerbrant, Anna
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Industriell ekonomi och organisation (Avd.).
    Engwall, Mats
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Industriell ekonomi och organisation (Avd.).
    Innovativity or industrialization?: Service managers’ views on competitive service work2009Inngår i: Nordic academy of Management: Business as usual, 2009Konferansepaper (Annet vitenskapelig)
  • 381.
    Hallin, Anette
    et al.
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Industriell ekonomi och organisation (Avd.) (stängd 20130101).
    Karrbom Gustavsson, Tina
    KTH, Skolan för arkitektur och samhällsbyggnad (ABE), Fastigheter och byggande, Projektkommunikation.
    Digging wider and deeper – revealing the hegemony and symbolic power of 'project' studies and practice2010Inngår i: International Journal of Project Organisation and Management, ISSN 1740-2891, E-ISSN 1740-2905, Vol. 2, nr 1, s. 1-15Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    Building on a brief illustration, this article discusses the need for new empirical fields and methods in project management research. This would not only provide novel insights into project practices and management, but would also entail questioning the hegemony (Gramsci, 1988) of project management and project research. We argue that the hegemony is upheld by, or perhaps even constructed through, the language and the ideal images of the area, developed by project researchers and used by project practitioners; adding to what could be called 'the social power' (Bourdieu, 1991) of those involved in what are called 'projects' and 'project management'. It is also argued that the social power of those familiar with 'projects' and 'project management' is sustained by the silence of all those involved in similar practices, but who do not master the terminology of project work.

  • 382.
    Hallin, Anette
    et al.
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Industriell ekonomi och organisation (Avd.) (stängd 20130101).
    Karrbom Gustavsson, Tina
    KTH, Skolan för arkitektur och samhällsbyggnad (ABE), Fastigheter och byggande, Projektkommunikation.
    Narratives as artifacts and artifacts as narratives: The touchable and the thinkable2011Konferansepaper (Fagfellevurdert)
  • 383.
    Hallin, Anette
    et al.
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Industriell ekonomi och organisation (Avd.) (stängd 20130101).
    Karrbom Gustavsson, Tina
    KTH, Skolan för arkitektur och samhällsbyggnad (ABE), Fastigheter och byggande, Projektkommunikation.
    Organisational Communication and Sustainable Development: ICT´s for mobility2009Bok (Annet vitenskapelig)
  • 384.
    Hallin, Anette
    et al.
    Mälardalens högskola.
    Karrbom Gustavsson, Tina
    KTH, Skolan för arkitektur och samhällsbyggnad (ABE), Fastigheter och byggande, Projektkommunikation.
    Project Management2012Bok (Annet vitenskapelig)
  • 385.
    Hallin, Anette
    et al.
    Mälardalens högskola.
    Karrbom Gustavsson, Tina
    KTH, Skolan för arkitektur och samhällsbyggnad (ABE), Fastigheter och byggande, Projektkommunikation.
    Projektledning2015Bok (Annet vitenskapelig)
  • 386.
    Hallin, Anette
    et al.
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Industriell ekonomi och organisation (Avd.) (stängd 20130101).
    Sergi, Viviane
    Crevani, Lucia
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Industriell ekonomi och organisation (Avd.) (stängd 20130101). KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.), Genus, organisation och ledning (stängd 20130101).
    Hot stuff: gendering the academic2010Inngår i: ASCOS, 2010Konferansepaper (Fagfellevurdert)
  • 387.
    Harms-Ringdahl, Lars
    KTH, Tidigare Institutioner, Industriell ekonomi och organisation.
    Relationships between accident investigations, risk analysis, and safety management2004Inngår i: Journal of Hazardous Materials, ISSN 0304-3894, E-ISSN 1873-3336, Vol. 111, nr 1-3, s. 13-19Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    Several different approaches to achieve safety are in common use, and examples are accident investigations (AI), risk analysis (RA), and safety management systems (SMS). The meaning of these concepts and their practical applications vary quite a lot, which might cause confusion. A summary of definitions is presented. A general comparison is made of application areas and methodology. A proposal is made how to indicate parameters of variation. At one end of the scale there are organisations, which are highly organised in respect to safety. At the other end are small companies with informal safety routines. Although the three concepts differ in a number of respects, there are many links between them which is illustrated in a model. A number of relations have been described mainly concerned with more advanced organisations. Behind the practical safety work, there are varying sets of more or less explicit explanations and theories on safety and accident causation. Depending on the theory applied, the relations between approaches can be more or less clear and essential.

  • 388.
    Hasselgren, Björn
    et al.
    KTH, Skolan för arkitektur och samhällsbyggnad (ABE), Samhällsplanering och miljö, Urbana och regionala studier.
    Makovsek, Dejan
    International Transport Forum, Paris, France (OECD).
    Perkins, Stephen
    International Transport Forum, Paris, France (OECD).
    Public Private Partnerships for Transport Infrastructure: Renegotiations, How to Approach Them and Economic Outcomes  Roundtable Summary and Conclusions2014Rapport (Annet vitenskapelig)
    Abstract [en]

    The paper deals with the causes of renegotiations of PPP contracts in a wide number of countries. Reasons for renegoatiations are given and structured in a model where endogenous and exogenous as well as objective and subjective categories of renegotiation reasons are outlined.

  • 389.
    Havenvid, Malena Ingemansson
    et al.
    KTH, Skolan för arkitektur och samhällsbyggnad (ABE), Fastigheter och byggande, Projektkommunikation.
    Linné, Åse
    Uppsala University.
    The value of BIM in a healthcare construction project : a multi-actor perspective2018Konferansepaper (Fagfellevurdert)
    Abstract [en]

    Construction projects constitute a highly complex and fragmented project environment where a variety of stakeholders are forced to interact and collaborate during the various phases of the project process. In enhancing collaboration and communication among project stakeholders Building Information Modelling (BIM) has been identified as important tool, however the implementation and use of BIM as a collaborative tool has been more difficult and time-consuming than anticipated. The aim of the study is to investigate how various project stakeholders perceive the value of BIM in a large construction project by using and applying the Industrial Network Approach (INA). An in-depth case study of a Swedish healthcare project was performed through interviews with main stakeholders of the project. The results indicate that each stakeholder perceives the value of BIM from their own perspective and role in the project. The perceived value of BIM is closely connected to the changes and adjustments that each stakeholder have to do in order to use BIM; for some stakeholders BIM cause an increased work load, while for others’ BIM facilitated their work processes. The diverging perspectives of the value of BIM and the associated changes among the various project stakeholders provide a deeper understanding to why the implementation and use of BIM is challenging.

  • 390.
    Havenvid, Malena Ingemansson
    et al.
    KTH, Skolan för arkitektur och samhällsbyggnad (ABE), Fastigheter och byggande, Projektkommunikation.
    Torvatn, Tim
    NTNU.
    Dalheim, Sigrid
    NTNU.
    HOW TO MAKE USE OF INTERDEPENDENCIES IN A FRAGMENTED BUSINESS LANDSCAPE: INFORMATION GATHERING IN CONSTRUCTION PROJECTS2019Konferansepaper (Fagfellevurdert)
    Abstract [en]

    Traditional theory on innovation claims that while incremental innovation can be handled through internal effort and co-ordination with suppliers and customers, radical innovation is achieved using what Weick (1976) calls “weak links”. 

    Within the industrial networks paradigm, it is likewise observed that learning and innovation can be effects of long-term relationships (e.g. Håkansson, 1987; Håkansson and Waluszewski, 2007). Thus, innovation and product development can and do benefit from long-term relationships. In a larger research project, the authors will try to trace how industrial networks theory can be developed to discuss and explain radical innovation. The main goal is to create a model, and explore whether it can be used to corroborate Weick’s suppositions. This article is the first one resulting from this project, and an empirical investigation has been used to develop a model illustrating how the involved actors use their relationships to find and use knowledge about solutions that are, if not entirely radical, at least not used very often by the actors involved.

    Methodologically, the authors have chosen a case approach. This is appropriate for this type of exploratory studies (Yin, 1994). Using theoretical sampling, the authors chose the construction industry for their case study. The construction industry presents itself as the extreme case of a fragmented business landscape in terms of the major part of all activities being confined to temporary projects and there is also a high degree of specialisation (Winch, 2010). Firms are highly dependent on each other in this industry, but business interaction is confined to short and intense periods of separate projects (e.g. Dubois and Gadde, 2000). As such, the construction industry has been referred to as a “loosely coupled system” (Dubois and Gadde, 2002), but in contrast to Weick’s hypothesis it has been indicated to lessen its productivity and innovativeness. Thus, the theoretical assumption made is that if use of relationships can be shown within such an “inhospitable” industry, they must be an important phenomenon.

    Within the construction industry, the authors have studied two specific construction projects. Both are construction of wards for psychiatric institutions. These are buildings, which are built very seldom, and they contain a lot of specially adapted solutions and products that the construction-related organisations (firms and public actors) are not used to handling. Thus, the involved organisations are required to reach out to different sources of information and knowledge in order to be able to complete their contracts. Through a total of 26 semi-structured interviews with involved actors and divided evenly between the two projects, the authors have gathered data on how the actors have been involved in  accomplishing this search and adaptation work. It is data from these interviews that constitute the empirical base for the analysis.

    Analytically, we have tried to divide the involved actors into broader groups of actors by their role in the construction project. We have then registered every expression related to the individual actors’ acquisition of knowledge about specialised solutions and products which may or may not be inside their own organization, and systematized these data. From these raw data, we have built a model of where the different actor groups reach out to obtain knowledge.

    The results show that one actor, a government coordinating company (Sykehusbygg) has a central role in providing research-based knowledge and spreading it around in the network of participating actors. This was not surprising, since the governmental body was created to perform such a coordinating role. Moreover, the results also provide examples of actors reaching out to suppliers, colleagues in other companies and to other sources of knowledge. Finally, some actors solely rely on their internal knowledge and expertise in order to develop the required solutions and products for the project. We summarise the different types of actors and try to build a model illustrating where relevant information existed and which actors brought it into the projects.

     

    References

    Dubois, A. and Gadde, L.E. (2000), Supply strategy and network effects – purchasing behaviour in the construction industry, European Journal of Purchasing and Supply Management, 6, pp. 207-215.

    Dubois, A. and Gadde, L-E. (2002), The construction industry as a loosely coupled system: implications for productivity and innovation. Construction Management and Economics, 20, pp. 621–631.

    Håkansson, H. (1987) Industrial Technological Development: A Network Approach, London: Croom Helm.

    Håkansson, H. & Waluszewski, A., eds. (2007) Knowledge and Innovation in Business and Industry –The importance of using others, London: Routledge

    Weick (1976) Educational organisations as loosely coupled systems, Administrative Science Quarterly, 21(1), pp. 1-19. Vol. 21

     Winch, G. (2010) Managing Construction Projects. Wiley-Blackwell. 

    Yin, R. (1994) Case Study Research: Design and Methods (2nd edition), Beverly Hills: Sage Publications.

  • 391.
    Hedborg Bengtsson, Susanna
    et al.
    KTH, Skolan för arkitektur och samhällsbyggnad (ABE), Fastigheter och byggande.
    Karrbom Gustavsson, Tina
    KTH, Skolan för arkitektur och samhällsbyggnad (ABE), Fastigheter och byggande.
    Eriksson, Per Erik
    Lulea Univ Technol, Dept Econ Technol & Social Sci, Lulea, Sweden..
    Users' influence on inter-organizational innovation: mapping the receptive context2018Inngår i: Construction Innovation, ISSN 1471-4175, E-ISSN 1477-0857, Vol. 18, nr 4, s. 488-504Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    Purpose Innovation is constantly present in the construction industry, however, mainly on a single project level. Initiating and implementing inter-organizational innovation in a multi-project context such as in urban development entails large complexity, for example, because of the many interdependent projects and users of innovation. The users' influence on inter-organizational innovation in a multi-project context has not been fully explored. Accordingly, the purpose of this paper is to discuss how users influence inter-organizational innovation in multi-project contexts by mapping the receptiveness for change. Design/methodology/approach A single case study approach was used, where empirical material including semi-structured interviews in combination with meeting observations, document studies and participative workshops were gathered. The rich empirical material, studying inter-organizational innovation in an urban development context, was mapped based on the receptive context for change framework. Findings A receptive context for change was not present in the studied multi-project context. Communication to develop and implement inter-organizational innovation was not sufficient and the clients' procurement strategies were to a large extent not developed to facilitate inter-organizational innovation. Findings show differences in users' possibility and aim to implement inter-organizational innovation. Originality/value The mapping of the receptive context to influence inter-organizational innovation widens the knowledge base and provides valuable insights on how inter-organizational innovation may be implemented in the loosely coupled construction industry. Furthermore, the findings broaden the discussion on clients as innovation supporters, and contribute to the debate on clients as innovation supporters, by highlighting the importance of distinguishing between different types of clients.

  • 392.
    Hellström, Anders
    et al.
    KTH, Skolan för arkitektur och samhällsbyggnad (ABE), Fastigheter och byggande, Bygg- och fastighetsekonomi.
    Lind, Hans
    KTH, Skolan för arkitektur och samhällsbyggnad (ABE), Fastigheter och byggande, Bygg- och fastighetsekonomi.
    Underhållsstrategier: Nya synsätt och metoder för underhåll av offentliga byggnader2006Bok (Annet vitenskapelig)
  • 393.
    Hemphälä, Jens
    KTH, Skolan för industriell teknik och management (ITM), Maskinkonstruktion (Inst.), Integrerad produktutveckling.
    An Empirical Test of the Importance of Knowledge Exchange for new Service Development in Swedish Pharmacies.2012Konferansepaper (Fagfellevurdert)
  • 394.
    Hemphälä, Jens
    KTH, Skolan för industriell teknik och management (ITM), Maskinkonstruktion (Inst.), Integrerad produktutveckling.
    Feedback and Sustainable Competitive Advantage2012Konferansepaper (Fagfellevurdert)
  • 395.
    Hemphälä, Jens
    KTH, Skolan för industriell teknik och management (ITM), Maskinkonstruktion (Inst.), Integrerad produktutveckling.
    Feedback for Innovation: Exploring Multiple Modalities2011Konferansepaper (Fagfellevurdert)
  • 396.
    Hemphälä, Jens
    KTH, Skolan för industriell teknik och management (ITM), Maskinkonstruktion (Inst.), Integrerad produktutveckling.
    The Influence of Internal Channels of Communication on Incremental and Radical Innovation in Swedish PharmaciesInngår i: Creativity and Innovation Management, ISSN 0963-1690, E-ISSN 1467-8691Artikkel i tidsskrift (Annet vitenskapelig)
  • 397.
    Henriksson, Sam
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.).
    Technology Strategies for Personalized Marketing in the Computer Game Industry2015Independent thesis Advanced level (degree of Master (Two Years)), 20 poäng / 30 hpOppgave
    Abstract [en]

    The computer game industry has during the past years performed a paradigm shift from physical to digital online retailing based on game portals. Due to the many possibilities Big Data in combination with personalized marketing provides, especially in the form on in-game shops in the software, it is interesting for the computer game companies to investigate how this marketing approach can be performed most beneficially.

    Since the computer game industry has not been thoroughly investigated in relation to personalized marketing and customer integrity, it has in this study been performed as a predictive research, based on how personalized marketing is used in other industries. This benchmark has been combined with a literature study as well as a case study on a Swedish computer game company, Paradox Interactive in the form of personal interviews, a customer survey as well as gathering of internal data. The analysis of the chosen industries, the grocery store industry, the travel and hospitality industry as well the online gambling industry, demonstrates the importance of offering the customers relevant marketing offers that benefits the customers as well as the company. This approach has been shown to imply a positive spiral of increased customer loyalty and raised revenue for the company. The performed customer surveys emphasizes high loyalty, satisfied customers, positive attitude for a loyalty program as well as for an in-game shop as well as a majority of positively minded customers for personalized marketing. The negatively minded was shown to be affected by data security, the feeling of being monitored as well as the fear for data spread.

    The investigation further shows a high level of technology knowledge among the computer game customers. This increases the importance of offering high data security as well as describes the used approaches for the customers. Based on these results recommendations related to the implementation of personalized marketing was developed for computer game companies. These emphasizes the importance of using secure techniques related to the data security and the explicit information related to this, which is argued to lead to increased trust amongst the customers and an increased willingness to share personal data. Further the data and information related to the customers should be gathered from different sources and be analyzed together in order to increase the deep of the knowledge about the customers, which enables more accurate and relevant offers. This relevance should be high, but well balanced in relation to the negative aspects related to customers’ possible feeling of being monitored.

     

    For increased knowledge about the customers as well improved customer loyalty the computer game companies should implement loyalty programs, which should be well aligned with the image of the company. This study contributes to the theoretical field related to personalized marketing by investigating how current models and theories aligns with, or should be modified in order to match, the computer game industry. Besides from this it contributes with theories related to data security within the field of personalized marketing, focused on personal integrity and privacy. Theories related to the importance of trust from the customers and the relation between trust and loyalty has been verified for the computer game industry. The importance of identifying a well-balanced level of the personalization has been verified, which in turn falsifies the theories emphasizing that maximized personalization is to strive for. Theories related to key aspects to take into consideration related to data security and handling of personal data has been verified for the computer game industry related to the handling of Big Data.

  • 398.
    Hermansson, Cecilia
    KTH, Skolan för arkitektur och samhällsbyggnad (ABE), Fastigheter och byggande. KTH, Skolan för arkitektur och samhällsbyggnad (ABE), Centra, Centrum för bank och finans, Cefin.
    Relationships between bank customers’ risk attitudes and their balance sheets2015Rapport (Annet vitenskapelig)
    Abstract [en]

    This paper analyzes relationships between Swedish bank customers’ risk appetite and their financial assets and debt, controlling for demographic, socio-economic, financial and educational variables including financial literacy. We use subjective risk measures, i.e. risk tolerance and risk preference, as well as an objective risk measure, i.e. relating customers’ saving deposits to more risky stocks and mutual funds as a share of total financial assets. Bank customers with high risk appetite have significantly more financial assets compared with those with medium and low risk appetite. The subjective risk measures show that those with high risk appetite have significantly higher debt than those with low risk appetite. The objective risk measure shows the opposite. The paper concludes that it is important to use several measures of risk. Also, policy makers and banks need to measure bank customers’ risk appetite in a more systematic and transparent way, in order to improve both the banks’ and their customers’ risk management, and not less importantly, to decrease macroeconomic risks.

  • 399.
    Hetemi, Ermal
    et al.
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.). UPM Universidad Politécnica de Madrid, Spain.
    Mere, J. O.
    Nuur, Cali
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.).
    Engwall, Mats
    KTH, Skolan för industriell teknik och management (ITM), Industriell ekonomi och organisation (Inst.).
    Exploring mechanisms underlying lock-in in large infrastructure projects: A management perspective2017Inngår i: CENTERIS 2017 - International Conference on ENTERprise Information Systems / ProjMAN 2017 - International Conference on Project MANagement / HCist 2017 - International Conference on Health and Social Care Information Systems and Technologies, CENTERIS/ProjMAN/HCist 2017, Elsevier, 2017, Vol. 121, s. 681-691Konferansepaper (Fagfellevurdert)
    Abstract [en]

    Research in large scale infrastructure projects have argued that the overall project performance is subject to lock-in, yet this is little understood empirically and more research is needed. Recently studies reported that lock-in can occur both at the decision-making level and at the project execution level respectively. The underlying patterns influencing project scope transformation, due to evolving expectations and/or stakeholder's perspective and the occurrence of lock-in influence in project performance. This paper explores the relationship between project scope and lock-in within large infrastructure projects in the context of cost over-run. Based on empirical data from 20 High Speed Rail (HSR) projects in Spain with multinational sets of actors, and anchored in the Management of Project (MoP) paradigm, the paper shows that a holistic perspective is essential for successful outcome. Methodologically, the paper uses data mining and a case study approach to explore mechanisms that underlie lock-in in relation with scope demarcation - tracked through contract change. It suggests that an investigation of lock-in in relationship to scope demarcation and through the lens of path dependence contributes to the understanding of cost over-run emergence. Preliminary findings highlight contract type and its content to have a great influence in cost over-run.

  • 400.
    Ho, Cynthia Sin Tian
    et al.
    KTH, Skolan för arkitektur och samhällsbyggnad (ABE), Fastigheter och byggande, Bank och finans.
    Berggren, Björn
    The Influence of Bank Branch Closure on Entrepreneurship Sustainability2018Inngår i: The Influence of Bank Branch Closure on Entrepreneurship Sustainability, 2018Konferansepaper (Fagfellevurdert)
    Abstract [en]

    We study the influence of bank branch closure on new firm formation in Sweden, with a panel database that captures the geographical locations of all the Swedish bank branches from 2000 to 2013. Using spatial econometric analysis at a municipal level, we show that bank proximity to firms is vital for entrepreneurship to thrive and sustain in Sweden. From the Fixed-Effects spatial models, the increase in distance to the banks due to bank branch closure is shown to affect new firm formation negatively. The further a firm is located away from the bank, the higher the monitoring cost is for the banks. The increase in distance also results in an increase in information asymmetries because of the banks’ eroded ability to collect soft information about the borrower firm. Due to high risks associated with the lack of information and uncertainty, banks might not be as willing to loan money to a distant firm compared to a nearby firm. Furthermore, the presence of neighbourhood spillover effects is evidenced through the Moran’s I statistics, which means that the omission of spatial effects in the analysis would have resulted in biased estimates.

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