Open this publication in new window or tab >>2024 (English)In: Proceedings of the 2024 chi conference on human factors in computing sytems (CHI 2024), New York, NY, USA: Association for Computing Machinery (ACM), 2024, article id 595Conference paper, Published paper (Refereed)
Abstract [en]
Politeness and embodiment are pivotal elements in Human-Agent Interactions. While many previous works advocate the positive role of embodiment in enhancing Human-Agent Interactions, it remains unclear how embodiment and politeness affect individuals joining groups. In this paper, we explore how polite behaviors (verbal and nonverbal) exhibited by three distinct embodiments (humans, robots, and virtual characters) influence individuals' decisions to join a group of two agents in a controlled experiment (N=54). We assessed agent effectiveness regarding persuasiveness, perceived politeness, and participants' trajectories when joining the group. We found that embodiment does not significantly impact agent persuasiveness and perceived politeness, but polite behaviors do. Direct and explicit politeness strategies have a higher success rate in persuading participants to join at the furthest side. Lastly, participants adhered to social norms when joining at the furthest side, maintained a greater physical distance from humans, chose longer paths, and walked faster when interacting with humans.
Place, publisher, year, edition, pages
New York, NY, USA: Association for Computing Machinery (ACM), 2024
Keywords
Politeness, Free-standing conversational groups, Humans, Robots, Virtual characters, Trajectory, Group dynamics, social norms
National Category
Computer Systems Human Computer Interaction
Research subject
Computer Science
Identifiers
urn:nbn:se:kth:diva-343213 (URN)10.1145/3613904.3642905 (DOI)001266059703050 ()2-s2.0-85194833039 (Scopus ID)
Conference
CHI Conference on Human Factors in Computing Systems (CHI ’24), Oʻahu, Hawaii, USA, 11-16 May 2024
Note
Part of ISBN: 979-8-4007-0330-0
QC 20241014
2024-02-082024-02-082024-10-14Bibliographically approved