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Berensson, T. & Hesselgren, M. (2026). Changing systems from within: Workarounds in sociotechnical system transformation. In: : . Paper presented at DRS 2026, Edinburgh, United Kingdom, June 8-12, 2026. Design Research Society
Open this publication in new window or tab >>Changing systems from within: Workarounds in sociotechnical system transformation
2026 (English)Conference paper, Published paper (Refereed)
Abstract [en]

Systems are shaped by dominant mindsets that constrain which futures can be imagined or made possible. Supporting system transformation requires shifting temporal boundaries and revealing the hidden system logics. This study explores how design can contribute to understanding and reframing sociotechnical system change from within. In an empirical study conducted within a research consortium investigating the electrification of road freight transport, we, as design researchers, entered the system change as participants. Using a practice-oriented lens, we learned from riding in trucks, conducting contextual observations, and interviewing drivers and transport planners whose everyday work sustains the system. What is often portrayed as a tightly controlled, planned system instead revealed itself as held together by human skills. This study uncovered how systems are maintained by workarounds – established practices and improvised actions that expose hidden tensions and logics. We propose that workarounds can be used as potential leverage points for transformative change.

Place, publisher, year, edition, pages
Design Research Society, 2026
Keywords
leverage points, sociotechnical systems, systemic transformation, transformative design practices
National Category
Design Transport Systems and Logistics
Identifiers
urn:nbn:se:kth:diva-383352 (URN)10.21606/drs.2026.727 (DOI)2-s2.0-105040813882 (Scopus ID)
Conference
DRS 2026, Edinburgh, United Kingdom, June 8-12, 2026
Note

QC 20260611

Available from: 2026-06-11 Created: 2026-06-11 Last updated: 2026-08-25Bibliographically approved
Saleh, D. & Hesselgren, M. (2026). Design games as rehearsals for collaborative innovation: Playing out the future system to learn the collaborative game. In: DRS2026: Edinburgh, 8–12 June, Edinburgh, United Kingdom.: . Paper presented at DRS2026. Design Research Society
Open this publication in new window or tab >>Design games as rehearsals for collaborative innovation: Playing out the future system to learn the collaborative game
2026 (English)In: DRS2026: Edinburgh, 8–12 June, Edinburgh, United Kingdom., Design Research Society , 2026Conference paper, Published paper (Refereed)
Abstract [en]

Moving across time horizons and system levels is challenging in collaborative innovation, where multiple agendas amplify complexity. As designers increasingly engage in processes aimed at transforming systems and fostering collaboration across boundaries, questions arise about how to navigate such complexity and orchestrate collaborative innovation. Situated within a collaborative innovation research project, this study draws on two empirical components: interviews with experienced design practitioners leading the multi-actor innovation processes, and the development and testing of a parallel design game. Design activities used for orchestrating collaborative innovation, identified through the interviews, informed the principles of the design game. The study presented here (1) identifies five key design activities used by designers to orchestrate collaborative innovation, (2) introduces design games as tools for orchestrating collaborative innovation, and (3) develops a framework demonstrating how design games can function as rehearsals for collaborative innovation, helping to establish real-world testbeds for systemic transformation.

Place, publisher, year, edition, pages
Design Research Society, 2026
National Category
Design
Identifiers
urn:nbn:se:kth:diva-387247 (URN)10.21606/drs.2026.1027 (DOI)
Conference
DRS2026
Note

QC 20260818

Available from: 2026-08-18 Created: 2026-08-18 Last updated: 2026-08-18Bibliographically approved
Hesselgren, M. (2026). Designerly living labs: learning from everyday life experimentation. Sustainability: Science, Practice, & Policy, 22(1), Article ID 2650581.
Open this publication in new window or tab >>Designerly living labs: learning from everyday life experimentation
2026 (English)In: Sustainability: Science, Practice, & Policy, E-ISSN 1548-7733, Vol. 22, no 1, article id 2650581Article in journal (Refereed) Published
Abstract [en]

Conducting living-lab research as part of transformative and transdisciplinary sustainability research presents both practical and methodological challenges. Design approaches and designerly ways of knowing offer alternative ways for generating actionable knowledge. This study examines how designerly living labs facilitate transformative learning through real-world experimentation. As part of the Mistra Sustainable Accessibility and Mobility Services (SAMS) research program, our consortium established a living lab in a semi-urban residential area south of Stockholm, Sweden. In collaboration with academia and private and public actors, we co-designed future prototypes of shared mobility services and implemented and tested them in participants’ everyday lives. This study explores the effects of various interventions, ranging from strict to soft disruptions, on participants’ engagement with sustainable mobility practices and transformative learning processes. The findings suggest that softer disruptions of practices can foster awareness; however, for deeper engagement in transformative learning, intervention strategies that disrupt practices are necessary. The article contributes to sustainability science by conceptualizing designerly living labs as intentionally designed learning spaces. By integrating design methods into living-lab research, the study demonstrates how situated experimentation and the rehearsal of future practices can support transformative learning.

Place, publisher, year, edition, pages
Informa UK Limited, 2026
Keywords
designerly knowledge-building, learning spaces, Living labs, transdisciplinary research, transformative learning
National Category
Design Information Systems, Social aspects Other Social Sciences not elsewhere specified
Identifiers
urn:nbn:se:kth:diva-379288 (URN)10.1080/15487733.2026.2650581 (DOI)001731943500001 ()2-s2.0-105035065582 (Scopus ID)
Note

QC 20260417

Available from: 2026-04-17 Created: 2026-04-17 Last updated: 2026-04-17Bibliographically approved
Hesselgren, M. & Ihlstrom, J. (2026). Stuck in the driving seat: Results from a semi-urban living lab experiment with mobility services. Journal of Transport Geography, 131, Article ID 104499.
Open this publication in new window or tab >>Stuck in the driving seat: Results from a semi-urban living lab experiment with mobility services
2026 (English)In: Journal of Transport Geography, ISSN 0966-6923, E-ISSN 1873-1236, Vol. 131, article id 104499Article in journal (Refereed) Published
Abstract [en]

The urgency of the climate crisis necessitates new forms of mitigation, and within the transport sector, a key measure is to reduce car use. This study presents empirical findings from a 10-month living lab experiment in which participants residing in a semi-urban area were challenged to halve their car trips while gaining access to new mobility and accessibility services. The results indicate that car trips were not significantly reduced despite high levels of motivation among participants, and the offered services were not integrated into participants' everyday life. These findings underscore two key points. First, reducing car dependency and transitioning to sustainable mobility in semi-urban areas requires more than the introduction of new technologies or services. Successful integration of new mobility and accessibility services demands a comprehensive understanding of local everyday practices and their associated mobility practices. Second, it is essential to acknowledge the established role of the car in everyday life in semi-urban contexts and to promote a willingness to adapt planning and infrastructure in ways that prioritise sustainable modes of transport, and restrict car access and use. We argue that without addressing these issues, efforts to reduce car use through adding new mobility services are likely to fall short, limiting their effectiveness in achieving sustainable mobility goals.

Place, publisher, year, edition, pages
Elsevier BV, 2026
Keywords
Sustainable mobility, Semi-urban areas, Living lab research, Mobility service system, Everyday practices
National Category
Transport Systems and Logistics
Identifiers
urn:nbn:se:kth:diva-377267 (URN)10.1016/j.jtrangeo.2025.104499 (DOI)001637959200001 ()2-s2.0-105024334578 (Scopus ID)
Note

QC 20260225

Available from: 2026-02-25 Created: 2026-02-25 Last updated: 2026-06-22Bibliographically approved
Laurell Thorslund, M., Eriksson, E., Pargman, D., Hesselgren, M., Thiel, P., Hedberg, M. & Martling, A. (2025). Pastcasting: engaging with seemingly unreachable futures. Futures: The journal of policy, planning and futures studies, 171, Article ID 103609.
Open this publication in new window or tab >>Pastcasting: engaging with seemingly unreachable futures
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2025 (English)In: Futures: The journal of policy, planning and futures studies, ISSN 0016-3287, E-ISSN 1873-6378, Vol. 171, article id 103609Article in journal (Refereed) Published
Abstract [en]

This paper describes a participatory pastcasting workshop designed using action-oriented design research methods in close collaboration with practitioners from Omställningsnätverket (the Swedish Transition Network) as co-researchers. The paper deepens the theoretical understanding of how to implement pastcasting, a novel addition to futures studies methodologies aimed at societal transformation. We outline the process of designing the workshop format and insights from running the workshop in two different locations in Sweden. We propose that exploring complex problems such as climate change as if they have already been solved in an alternative, more desirable present and then imagining what we did to address them in the recent past is liberating and generative of ideas for action. We argue that this methodology is a powerful addition to other futuring techniques as it concretises urgently needed societal transformations and brings them closer to people and their communities.

Place, publisher, year, edition, pages
Elsevier BV, 2025
Keywords
Action research, Participatory futures, Pastcasting, Sustainability Transitions
National Category
Design
Identifiers
urn:nbn:se:kth:diva-363801 (URN)10.1016/j.futures.2025.103609 (DOI)001491135600001 ()2-s2.0-105004579760 (Scopus ID)
Projects
SFLABEVENTH
Note

QC 20251007

Available from: 2025-05-21 Created: 2025-05-21 Last updated: 2025-11-20Bibliographically approved
Hesselgren, M. & Magnusson, M. (2024). Collaborative innovation of sociotechnical systems: Exploring transport system opportunities through off-peak delivery tests. In: IPDMC2024: Leveraging a plurality of perspectives for impactful innovation. Paper presented at IPDMC 2024. June 5-7 2024, Dublin, Ireland.. EIASM
Open this publication in new window or tab >>Collaborative innovation of sociotechnical systems: Exploring transport system opportunities through off-peak delivery tests
2024 (English)In: IPDMC2024: Leveraging a plurality of perspectives for impactful innovation, EIASM , 2024Conference paper, Oral presentation with published abstract (Other academic)
Abstract [en]

Transitions of transport systems are necessary to meet climate targets and reach sustainable development goals. Sustainable transport needs to be equitable, efficient, safe, and green. Transport systems need to become less resource-intensive, whereby sharing and utilising resources more efficiently can be a route forward. However, for well-functioning sharing, the involved stakeholders need to collaborate. Thus, sharing resources can mean sharing material and physical resources, such as vehicles and places, but it can also mean sharing immaterial and intangible resources, such as time and responsibilities. Through an interview study exploring shared resources in goods deliveries at off-peak hours in Stockholm-based trials, opportunities for organising transport system innovations have been investigated. Interviews were carried out with thirteen respondents involved in, or related to, off-peak logistics, and trigger materials were used to deepen the conversation when discussing the logistics service systems. Off-peak trials can be seen as innovation processes affected by several conditions. Innovation processes are collaborative, and collaborative innovation involves decision-making coordination across organisational boundaries. The concepts of sensemaking and sensegiving are used to analyse the studied collaborative innovation processes. However, stakeholders engaged in innovating sustainable transport systems must find new ways to collaborate, as ambiguity and uncertainty are more extensive than in their day-to-day business development or the incremental development of new services. This study shows that conditions for such collaborative innovation processes vary between different types of collaborative settings, as innovation depends on the transformative capacity to alter types of stakeholder agreements and roles and agree on how to share resources and design such sharing. Designing for resource sharing requires understanding how to design tangible and intangible buffers, and for the involved stakeholders to make sense of such new designs.

Place, publisher, year, edition, pages
EIASM, 2024
Keywords
Collaborative innovation, Sensemaking, Sustainable transport systems
National Category
Transport Systems and Logistics Business Administration
Research subject
Business Studies; Urban and Regional Planning; Transport Science, Transport Systems
Identifiers
urn:nbn:se:kth:diva-365806 (URN)
Conference
IPDMC 2024. June 5-7 2024, Dublin, Ireland.
Funder
Vinnova, HITS 2020-00565
Note

QC 20250702

Available from: 2025-06-30 Created: 2025-06-30 Last updated: 2025-07-02Bibliographically approved
Saleh, D., Hesselgren, M. & Magnusson, M. (2024). Exploring collaborative innovation convergence in logistics innovation ecosystems. In: The 25th CINet conference, Hamburg, Germany, 15-17 September 2024.: Organizing for Collaborative Innovation. Paper presented at The 25th CINet Conference, Hamburg, Germany, 15-17 Sep 2024.
Open this publication in new window or tab >>Exploring collaborative innovation convergence in logistics innovation ecosystems
2024 (English)In: The 25th CINet conference, Hamburg, Germany, 15-17 September 2024.: Organizing for Collaborative Innovation, 2024Conference paper, Oral presentation only (Other academic)
Keywords
Orchestration, Innovation ecosystem, Collaborative innovation, Collaborative design, Design methods
National Category
Economics and Business Business Administration
Research subject
Industrial Economics and Management
Identifiers
urn:nbn:se:kth:diva-365834 (URN)
Conference
The 25th CINet Conference, Hamburg, Germany, 15-17 Sep 2024
Funder
Vinnova, HITS2022-00636
Note

QC 20251022

Available from: 2025-06-30 Created: 2025-06-30 Last updated: 2025-10-22Bibliographically approved
Almlöf, E. & Hesselgren, M. (2024). From technological fixes to societal solutions: A sociotechnical framework for understanding self-driving technology implementation.
Open this publication in new window or tab >>From technological fixes to societal solutions: A sociotechnical framework for understanding self-driving technology implementation
2024 (English)Manuscript (preprint) (Other academic)
Abstract [en]

Self-driving vehicles have been hailed as a revolutionary force that will benefit society through increased accessibility and reduced accident rates. However, implementing such a new technological system will be complex, requiring immense societal adaptions and changes. In this paper, we analyse the challenges faced in implementing self-driving vehicles based on interviews with onboard operators and stakeholders responsible for the operations of self-driving buses in northwest Stockholm, Sweden. From these interviews, we suggest a framework for understanding which societal changes would be required to implement self-driving vehicles.

We highlight the complexities of self-driving and the sociotechnical perspective needed to understand the challenges of implementing self-driving vehicles, underscoring human drivers' complex and tacit knowledge. Further, we identify a crucial technological gap in the vehicles' understanding of context, suggesting that comprehensive self-driving operation requires a form of general intelligence beyond the current, specialised, driving-only intelligence. The findings presented in this paper pave the way for further research and efforts needed to enable broader adoption of self-driving vehicles and offer insights for policymakers to guide future legislation in self-driving transport. 

In conclusion, several adaptions are required to facilitate self-driving vehicles. However, policymakers are advised to uphold stringent transport requirements, regardless of human or machine drivers, and resist any pressures to unnecessarily relax regulations. Such a cautious approach will ensure the continued prioritisation of safety and efficacy without compromising the human norms and behaviours that are integral and necessary to transport systems. 

Keywords
Self-driving vehicles; Self-driving buses; Implementation; Trial; Sociotechnical systems; Framework
National Category
Transport Systems and Logistics
Research subject
Transport Science
Identifiers
urn:nbn:se:kth:diva-346468 (URN)
Funder
Vinnova, 2020-05146
Note

Submitted

QC 20240516

Available from: 2024-05-15 Created: 2024-05-15 Last updated: 2024-05-16Bibliographically approved
Hesselgren, M., Ilstedt, S. & Sjöman, M. (2024). Rethinking design: Prototyping sustainable futures in everyday life. In: Gray, C., Ciliotta Chehade, E., Hekkert, P., Forlano, L., Ciuccarelli, P., Lloyd, P. (Ed.), DRS 2024 Boston: Resistance, Recovery, Reflection, Reimagination. Paper presented at 2024 Design Research Society (DRS) Conference (DRS2024), Boston MA, USA, 23–28 June. Design Research Society
Open this publication in new window or tab >>Rethinking design: Prototyping sustainable futures in everyday life
2024 (English)In: DRS 2024 Boston: Resistance, Recovery, Reflection, Reimagination / [ed] Gray, C., Ciliotta Chehade, E., Hekkert, P., Forlano, L., Ciuccarelli, P., Lloyd, P., Design Research Society, 2024Conference paper, Published paper (Refereed)
Abstract [en]

To support sustainability transitions several different design approaches are required. In a series of Designerly Living Labs, we have prototyped possible sustainable futures in the context of people’s everyday lives to explore the complexities of lifestyle changes and socio-technical system shifts. Together with users engaged as reflexive co-researchers, we have explored potential new practices and uncovered system-level tensions and deficiencies. System changes have been initiated by engaging relevant actors in learning processes and by bridging learning to decision-makers. However, the approach requires some rethinking of design as a practice. Instead of supporting people’s current needs and lifestyles, we design for sustainable futures that users do not yet request. This emerging design practice challenges traditional co-design and user participation methods, leading to new ethical considerations.

Place, publisher, year, edition, pages
Design Research Society, 2024
Series
DRS Biennial Conference Series
Keywords
Future prototyping, Everyday life, Designerly Living Labs, Sustainability transitions
National Category
Design
Identifiers
urn:nbn:se:kth:diva-365796 (URN)10.21606/drs.2024.273 (DOI)2-s2.0-105027575327 (Scopus ID)
Conference
2024 Design Research Society (DRS) Conference (DRS2024), Boston MA, USA, 23–28 June
Note

QC 20260128

Available from: 2025-06-30 Created: 2025-06-30 Last updated: 2026-01-28Bibliographically approved
Hesselgren, M. (2023). Designing interventions as learning spaces. In: Holmlid, S., Rodrigues, V., Westin, C., Krogh, P. G., Mäkelä, M., Svanaes, D., Wikberg-Nilsson, Å. (Ed.), Nordes 2023: This Space Intentionally Left Blank. Paper presented at Nordes 2023, 12-14 June, Linköping University, Norrköping, Sweden. Design Research Society
Open this publication in new window or tab >>Designing interventions as learning spaces
2023 (English)In: Nordes 2023: This Space Intentionally Left Blank / [ed] Holmlid, S., Rodrigues, V., Westin, C., Krogh, P. G., Mäkelä, M., Svanaes, D., Wikberg-Nilsson, Å., Design Research Society, 2023Conference paper, Published paper (Refereed)
Abstract [en]

When designing for sustainability, design as a practice needs an altered position. Designing learning spaces with a practice-oriented design can be such an approach. In three mobility interventions that were design-led practice interventions, this design practice was tried out. Furthermore, in these interventions, conditions for sustainable mobility practices were studied. As a suggested design for sustainability approach, aiming to transform socio-technical systems, a design focus on enabling learning spaces where collaborative sensemaking takes place is proposed. However, designing such learning spaces requires careful crafting and designing with altered design postures. 

Place, publisher, year, edition, pages
Design Research Society, 2023
Series
Nordes Conference Series, ISSN ISSN 1604-9705
Keywords
Design for sustainability, Learning spaces, Mobility interventions
National Category
Design
Identifiers
urn:nbn:se:kth:diva-365801 (URN)10.21606/nordes.2023.95 (DOI)
Conference
Nordes 2023, 12-14 June, Linköping University, Norrköping, Sweden
Note

QC 20250702

Available from: 2025-06-30 Created: 2025-06-30 Last updated: 2025-07-02Bibliographically approved
Organisations
Identifiers
ORCID iD: ORCID iD iconorcid.org/0000-0002-0167-7385

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