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Hetemi, Ermal, Senior Lecturer in Organisation and LeadershipORCID iD iconorcid.org/0000-0003-4021-812X
Alternative names
Publications (10 of 19) Show all publications
Hetemi, E., Ritala, P. & Jerbrant, A. (2026). Knowledge ecosystem emergence: Organizing participation, identity, and actorhood to bridge the governance void. Research Policy, 55(1), Article ID 105365.
Open this publication in new window or tab >>Knowledge ecosystem emergence: Organizing participation, identity, and actorhood to bridge the governance void
2026 (English)In: Research Policy, ISSN 0048-7333, E-ISSN 1873-7625, Vol. 55, no 1, article id 105365Article in journal (Refereed) Published
Abstract [en]

Multi-organizational collaborations involving the industry, academia, and government have become prevalent in developing knowledge to address complex societal problems. These fluid and loosely coupled forms of collaboration, known as knowledge ecosystems, provide the necessary organizing elements for the search and creation of new knowledge. While the literature acknowledges the prevalence of knowledge ecosystems, it remains relatively silent on how their organization develops over time. This lacuna in our understanding is problematic, given the challenge of governance voids for cross-sectoral knowledge collaborations, which lead to difficulties in mobilizing action, securing resources, and ultimately achieving the knowledge-related goals of these collaborations. To address this gap, we theorize knowledge ecosystems as meta-organizations, examining how they gradually develop organizing elements that bridge the initial governance void. Empirically, we draw on an in-depth field case study of the High-Capacity Transport ecosystem in Sweden, demonstrating how three interrelated organizational elements—participation, identity, and actorhood—emerge through an iterative, yet broadly sequential process to resolve governance void challenges in resourcing, belonging, and collective action. Furthermore, we identify discursive and performative meta-organizational practices that enable the actors to collectively enact the aforementioned organizational elements and to engage in knowledge search. We further demonstrate how the organization of knowledge ecosystems is never ‘complete’ and the governance void remains only partially resolved, given the underdefined nature of new knowledge as the ecosystem's shared goal. Overall, our process model contributes to the theory, practice, and policy of knowledge ecosystem emergence and organizing.

Place, publisher, year, edition, pages
Elsevier BV, 2026
Keywords
Case study, Collective action, Knowledge ecosystem, Knowledge search and creation, Meta-organization, Organizationality, Process view
National Category
Business Administration Other Social Sciences not elsewhere specified
Identifiers
urn:nbn:se:kth:diva-373515 (URN)10.1016/j.respol.2025.105365 (DOI)001621981900001 ()2-s2.0-105021575361 (Scopus ID)
Note

QC 20251204

Available from: 2025-12-04 Created: 2025-12-04 Last updated: 2025-12-04Bibliographically approved
Hetemi, E., Pemsel, S., Soderlund, J. & Jerbrant, A. (2025). Projecting for sustainability transitions: Contrasting two types of project-oriented agency. International Journal of Project Management, 43(5), Article ID 102721.
Open this publication in new window or tab >>Projecting for sustainability transitions: Contrasting two types of project-oriented agency
2025 (English)In: International Journal of Project Management, ISSN 0263-7863, E-ISSN 1873-4634, Vol. 43, no 5, article id 102721Article in journal (Refereed) Published
Abstract [en]

A core problem in sustainability transitions is to ensure that actors come together and work on a common goal. Earlier research has argued that developing a project-oriented agency is essential to ensure transitions. By examining two contrasting cases, the Sustainable Transportation program and the Sustainable Hospital program, we identify two distinct types of project-oriented agency: (1) emergent and (2) induced. The former showcases an inclusive approach emphasizing open collaboration and resource mobilization, flexible goals, whereas the latter encompasses prescribed resource mobilization, contractual objectives, and deadlines. Beyond bottom-up vs. topdown dichotomies, these project-oriented agency types highlight different shaping contexts and logics of how actors mobilize projects for change. Our analysis identifies the nuanced dimensions of project-oriented agency and the impetuses, practices, and temporal structures through which they shape transition outcomes. The paper enriches the current understanding of how targeted projects and programs can bridge experimental niches with mainstream regime transformation, thereby enabling system-wide sustainability transitions.

Place, publisher, year, edition, pages
Elsevier BV, 2025
Keywords
Project-oriented agency, Sustainability transitions, Project and program dynamics, Emergent and induced agency, Resource and knowledge mobilization, Temporal structuring, Comparative case study
National Category
Earth and Related Environmental Sciences
Identifiers
urn:nbn:se:kth:diva-372717 (URN)10.1016/j.ijproman.2025.102721 (DOI)001527269900001 ()2-s2.0-105009600474 (Scopus ID)
Note

QC 20251127

Available from: 2025-11-27 Created: 2025-11-27 Last updated: 2025-11-27Bibliographically approved
Hetemi, E., Soderlund, J., Pemsel, S. & Jerbrant, A. (2025). Value Pathways in Emergent Programs: Tackling Grand Challenges in the Swedish Transportation Industry. California Management Review, 67(3), 21-54
Open this publication in new window or tab >>Value Pathways in Emergent Programs: Tackling Grand Challenges in the Swedish Transportation Industry
2025 (English)In: California Management Review, ISSN 0008-1256, E-ISSN 2162-8564, Vol. 67, no 3, p. 21-54Article in journal (Refereed) Published
Abstract [en]

Grand challenges call for innovation and collaboration across sectors. Yet, many cross-sector and multi-stakeholder initiatives often fall short of achieving their intended goals, and creating the expected value. Addressing this issue requires a better understanding of how to develop and design emergent multi-stakeholder programs with actual societal value. This article leverages an in-depth case study of Sweden's High-Capacity Transport program to develop a process model that demonstrates how three interconnected value pathways-goal gearing, participatory engagement, and program leveraging-ensured the gradual expansion of program goals and of interest among diverse participants who enhanced collective value creation and contributed to the success of this multi-stakeholder collaboration.

Place, publisher, year, edition, pages
SAGE Publications, 2025
Keywords
value creation, collaboration, inter-organizational collaboration, project governance, stakeholders, sustainability, emergent strategies
National Category
Business Administration
Identifiers
urn:nbn:se:kth:diva-363852 (URN)10.1177/00081256251324272 (DOI)001465188900001 ()2-s2.0-105008246442 (Scopus ID)
Note

QC 20250701

Available from: 2025-05-28 Created: 2025-05-28 Last updated: 2025-07-01Bibliographically approved
Korotkova, N., Austin, J. R. & Hetemi, E. (2024). Do you know your people?: Situated expertise and permeable expertise boundaries in complex project work. International Journal of Project Management, 42(3), Article ID 102588.
Open this publication in new window or tab >>Do you know your people?: Situated expertise and permeable expertise boundaries in complex project work
2024 (English)In: International Journal of Project Management, ISSN 0263-7863, E-ISSN 1873-4634, Vol. 42, no 3, article id 102588Article in journal (Refereed) Published
Abstract [en]

In the context of complex and digitalized engineering projects, effectively orchestrating meta-knowledge that encompasses awareness of diverse expertise presents a significant challenge, as it requires crossing various boundaries. Situated expertise plays a critical role in this process, connecting individual or group-level meta-knowledge to wider expertise systems in projects. We report a case study exploring how group expertise boundaries influence situated expertise development in the oil and gas front-end project context. Through qualitative analysis, we underscore the role of permeable group expertise boundaries in fostering open situated expertise systems, allowing for meta-knowledge about individuals, groups, and digital technologies. This permeability is especially critical in innovative and non-contractual contexts. We identify four elements—strategy, structural design, interaction molding routines and roles, and digital boundary objects—that contribute to open situated expertise development. Our findings show that while digital boundary objects can mediate expertise boundaries by enabling communication and navigation of expertise in projects, the reach of situated expertise largely depends on interaction molding elements, particularly boundary-spanning roles. This study concludes by recommending that practitioners expand their meta-knowledge, rethink their strategic approaches to situating and utilizing expertise in projects, and carefully establish routines for using digital technologies to record and retrieve expertise.

Place, publisher, year, edition, pages
Elsevier BV, 2024
Keywords
Boundary permeability, Digital boundary objects, Meta-knowledge, Project front end, Situated expertise
National Category
Computer and Information Sciences
Identifiers
urn:nbn:se:kth:diva-346166 (URN)10.1016/j.ijproman.2024.102588 (DOI)001298138800001 ()2-s2.0-85190899881 (Scopus ID)
Note

QC 20240507

Available from: 2024-05-03 Created: 2024-05-03 Last updated: 2024-09-19Bibliographically approved
Frederiksen, N., Hetemi, E. & Gottlieb, S. C. (2024). Dynamics of routine creation and transfer in strategic programs. International Journal of Project Management, 42(5), Article ID 102606.
Open this publication in new window or tab >>Dynamics of routine creation and transfer in strategic programs
2024 (English)In: International Journal of Project Management, ISSN 0263-7863, E-ISSN 1873-4634, Vol. 42, no 5, article id 102606Article in journal (Refereed) Published
Abstract [en]

Programs are frequently highlighted for their ability to enable the implementation of strategic transformation amidst rapidly changing and unpredictable business environments. This study explores the creation of routines within a strategic program in the Danish construction industry and the subsequent transfer of these routines to the parent organizations. It identifies three sequential patterns of action: entrenching, dis-embedding, and re-embedding routines. Through an interpretive case study, the study reveals how these routines emerge and adapt in alignment with diverse organizational capabilities and relations. The findings highlight the importance of routine transfer and integration in parent organizations, emphasizing their adaptability to distinct needs and their significance for achieving strategic objectives. The discussion presents a process model and elaborates on the three sequential patterns of action. The paper contributes to the program literature by exploring the dynamics of how routines emerge through their own enactment and in relation to other actions at the program level.

Place, publisher, year, edition, pages
Elsevier BV, 2024
Keywords
Ethnography, Inter-organizational collaboration, Parent organization, Program management, Routine, Strategic program
National Category
Business Administration
Identifiers
urn:nbn:se:kth:diva-348752 (URN)10.1016/j.ijproman.2024.102606 (DOI)001298146300001 ()2-s2.0-85196190582 (Scopus ID)
Note

QC 20240627

Available from: 2024-06-27 Created: 2024-06-27 Last updated: 2024-09-19Bibliographically approved
Korotkova, N., Lilliesköld, J. & Hetemi, E. (2024). Pursuing Openness in the Digital Age: Insights from Client–Contractor Knowledge Collaboration at the Project Front End. International Journal of Project Management, 42(1), 102564-102564, Article ID 102564.
Open this publication in new window or tab >>Pursuing Openness in the Digital Age: Insights from Client–Contractor Knowledge Collaboration at the Project Front End
2024 (English)In: International Journal of Project Management, ISSN 0263-7863, E-ISSN 1873-4634, Vol. 42, no 1, p. 102564-102564, article id 102564Article in journal (Refereed) Published
Abstract [en]

Digitalization, with its potential to enhance the openness of client–contractor knowledge collaboration (KC) at the front end of complex engineering projects, is gaining traction among project scholars and practitioners. Despite this growing interest, project actors still struggle to bring client and contractor experts into an open, digitally enabled collaborative space where they can freely access and cocreate project-related knowledge. In this context, our case study explores client–contractor KC in the front-end phase of oil and gas projects in Norway to understand why project actors struggle to achieve KC openness in the digital age. Based on our qualitative analysis, we developed a model that displays two intertwined aspects giving rise to tensions between knowledge sharing and protection. First, we show that these tensions stem from fragmented awareness of the expertise in the collaborating project organization. Second, we highlight how intrainstitutional complexity, instantiated in coexisting conflicting logics of digital and collaborative action, underlies divergent beliefs and behavior toward client–contractor KC and its digitalization. We offer novel insights into the project management literature by showcasing how organizational heterogeneity, in terms of expertise and institutions, challenges project organizations' pursuit of open, digitally enabled client–contractor KC during the front-end project phase.

Place, publisher, year, edition, pages
Elsevier BV, 2024
Keywords
client–contractor knowledge collaboration digitalization ambient awareness networks institutional logics project front end
National Category
Business Administration
Identifiers
urn:nbn:se:kth:diva-342767 (URN)10.1016/j.ijproman.2024.102564 (DOI)001182125400001 ()2-s2.0-85184023909 (Scopus ID)
Note

QC 20240201

Available from: 2024-01-30 Created: 2024-01-30 Last updated: 2024-03-26Bibliographically approved
Liljeblad, F., Lilliesköld, J. & Hetemi, E. (2024). Tensions in Digitalization in Higher Education: Learning from the Past to Guide Digital Transformation. In: Dundar F. Kocaoglu (Ed.), 2024 Portland International Conference on Management of Engineering and Technology (PICMET): Technology Management in the Artificial Intelligence Era. Paper presented at 2024 Portland International Conference on Management of Engineering and Technology (PICMET), Portland, Oregon, USA, 4-8 Aug 2024. Institute of Electrical and Electronics Engineers (IEEE)
Open this publication in new window or tab >>Tensions in Digitalization in Higher Education: Learning from the Past to Guide Digital Transformation
2024 (English)In: 2024 Portland International Conference on Management of Engineering and Technology (PICMET): Technology Management in the Artificial Intelligence Era / [ed] Dundar F. Kocaoglu, Institute of Electrical and Electronics Engineers (IEEE), 2024Conference paper, Published paper (Refereed)
Abstract [en]

This study examines the critical role of university IT departments in the digital transformation of higher education institutions. Despite their expertise, these departments often face challenges in facilitating digital transformation. Through a historical case study of a prominent research university, this paper explores the evolution of technology and organizational logic within the university's IT governance and its shortcomings in supporting digital transformation. It presents an in-depth analysis of the co-evolution of technological advancements and the organization responsible for technology support and maintenance. The paper traces the transition from the early era, dominated by academic logics, to contemporary IT organizations driven by bureaucratic and internal market logics. It further investigates the preference for specific technological solutions under different organizational logics. Crucially, the paper highlights a misalignment between the traditional logic of IT organizations and the demands of digital transformation, demonstrating that conventional IT approaches and logics are insufficient for addressing the challenges of digital transformation.

Place, publisher, year, edition, pages
Institute of Electrical and Electronics Engineers (IEEE), 2024
Keywords
Digital transformation, Education, Organizations
National Category
Information Systems
Research subject
Computer Science
Identifiers
urn:nbn:se:kth:diva-352785 (URN)10.23919/PICMET64035.2024.10653374 (DOI)2-s2.0-85204400708 (Scopus ID)
Conference
2024 Portland International Conference on Management of Engineering and Technology (PICMET), Portland, Oregon, USA, 4-8 Aug 2024
Note

Part of ISBN 978-1-890843-45-8

QC 20240906

Available from: 2024-09-05 Created: 2024-09-05 Last updated: 2025-05-27Bibliographically approved
Liljeblad, F., Lilliesköld, J. & Hetemi, E. (2023). Digitalization in an academic organization: Insights from a case study at a Swedish university. In: : . Paper presented at European Academy of Management Conference (EURAM) 2023, Dublin, Ireland, 14-16 June 2023.
Open this publication in new window or tab >>Digitalization in an academic organization: Insights from a case study at a Swedish university
2023 (English)Conference paper, Published paper (Refereed)
Abstract [en]

The digital transformation of society is ubiquitous, and even well-established educational institutions are affected. Universities need to adapt to the ongoing digital transformation, both to stay relevant but also to prosper. Yet, many public sector universities face obstacles when aiming to transform their business into a digital one, and this calls for research into the strategic organizational elements and related factors that hinder or aid the process. Drawing from an in-depth case study, it analyses data collected via a survey and multiple interviews to explore the organizational challenges a university faces when starting to adapt to digital transformation. The study shows that an organization's collective understanding of its business logics is a prerequisite to advancing digital transformation. The study of a university also shows that the digital transformation focus is skewed towards increasing efficiency rather than the innovation of new practices.

Keywords
digital transformation, university digitalization, public sector
National Category
Information Systems, Social aspects
Identifiers
urn:nbn:se:kth:diva-333857 (URN)
Conference
European Academy of Management Conference (EURAM) 2023, Dublin, Ireland, 14-16 June 2023
Note

QC 20230814

Available from: 2023-08-14 Created: 2023-08-14 Last updated: 2023-08-16Bibliographically approved
Lilliesköld, J., Liljeblad, F. & Hetemi, E. (2023). Strategic change projects and digital transformation: Insights from the Case of Digital University. In: : . Paper presented at European Academy of Management Conference (EURAM) 2023, Dublin, Ireland, 14-16 June 2023.
Open this publication in new window or tab >>Strategic change projects and digital transformation: Insights from the Case of Digital University
2023 (English)Conference paper, Oral presentation with published abstract (Refereed)
Abstract [en]

Organizations' strategic change projects and programs involving the implementation of IT services have interested project scholars. Yet, we still know little of how public sector universities, for example, adapt to the ongoing digital transformation and the challenges they face when aiming to transform their operations into a digital one. To address this issue, we conduct in-depth fieldwork to examine the activities that make up the establishment of the Digital University. Focusing on a leading technological university in Sweden that is undergoing digital transformation, the purpose of the case study was exploratory, i.e., to gain experience and an understanding – to raise issues for further research on the organizational challenges a university faces when undergoing digital transformation. To this end, the focus of the study was to delve into how digitalization efforts were managed and organized and if and when a more strategic approach was adopted. Our findings highlight that the university's need to quickly adapt and remain relevant based on new technical opportunities, as well as appoint competent staff, was the driving force behind the implementation of IT services. Based on our findings, we can conclude that some extensive challenges arise due to the actual change process and several organizational challenges because the digital transformation is skewed towards increasing efficiency rather than the adoption of more strategic innovation practices.

Keywords
digital transformation; digitalization; organizational change projects; university digitalization; public sector
National Category
Information Systems, Social aspects
Identifiers
urn:nbn:se:kth:diva-339444 (URN)
Conference
European Academy of Management Conference (EURAM) 2023, Dublin, Ireland, 14-16 June 2023
Note

QC 20231113

Available from: 2023-11-11 Created: 2023-11-11 Last updated: 2023-11-13Bibliographically approved
Hetemi, E., Pushkina, O. & Zerjav, V. (2022). Collaborative practices of knowledge work in IT projects. International Journal of Project Management, 40(8), 906-920
Open this publication in new window or tab >>Collaborative practices of knowledge work in IT projects
2022 (English)In: International Journal of Project Management, ISSN 0263-7863, E-ISSN 1873-4634, Vol. 40, no 8, p. 906-920Article in journal (Refereed) Published
Abstract [en]

While projects in the Information Technology (IT) domain have been studied extensively, not much is known about the practices of knowledge work that is needed for IT projects to be brought together and enacted as temporary organisational structures. Building on the knowledge-as-practice perspective, we set out to explore collaborative work, which occurs through dialogic practices across knowledge domains in IT projects. Drawing upon multiple case study research in the IT industry, we run a qualitative analysis based on semi-structured interviews with the management level staff of six IT organisations. Based on the insights on IT projects in the six case organisations that varied in size and the degree of knowledge structure we develop a practice-based understanding of the collaborative practices of knowledge work. We identify three main practices of knowl-edge work in IT projects: a) expressing differences, b) co-creation, and c) mutual alignment, directing domain expert knowledge work at the collective level and towards shared project objectives. The practices emerged in the form of collaboration and as a function of cross-domain multi-disciplinary teams' alignment in IT projects. We offer novel insights into the essential role of the dialogue in collaborative knowledge work practices in IT projects, and their respective parent organisations.

Place, publisher, year, edition, pages
Elsevier BV, 2022
Keywords
Knowledge work, Collaborative practices, Dialogic process, Process view, IT industry
National Category
Business Administration
Identifiers
urn:nbn:se:kth:diva-321986 (URN)10.1016/j.ijproman.2022.10.004 (DOI)000879558100001 ()2-s2.0-85140587618 (Scopus ID)
Note

QC 20221130

Available from: 2022-11-30 Created: 2022-11-30 Last updated: 2023-12-07Bibliographically approved
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