A steady increase in parcel volume has put more pressure on the freight transportation industry and will only continue to do so in the future. The whole industry will continue to grow as the volume increases which in turn will put more pressure on the drivers responsible that the goods arrive safely to their destination. There are many reasons to try and facilitate their working environment. It is very common for delivery drivers nowadays to use different mapping services to help navigate. The maps have helped a lot since their arrival, but this does not mean that they are faultless, there is still room for improvement.

This study examines how mapping services can be used and updated to help drivers save time while deliveries. It focuses on public, free-to-use maps. A survey was conducted where drivers in the industry were asked questions about their use of mapping services and where they got to give their opinion on possible improvements to these. Motivated by observations in the field and the literature, the survey presented two potential improvements to the maps to gather opinions from the drivers. The first one was a possible addition of loading zones and loading docks to the mapping services in order to help drivers find their destination’s drop-off area. Previous studies have shown that drivers lose time in the last mile of their trip. The second problem occurs when a map navigates so that you approach your destination from the wrong direction.

The study showed that delivery drivers today use maps very frequently. All 33 respondents in the study use a mapping service for their work at least once a week, 29 of them using one at least once a day. The drivers were very positive about a possible addition of loading zones and docks to the maps, all of them thought it would facilitate their work. After analysing the data collected it could be seen that an average driver loses 20 minutes a day searching for a place to load. The drivers were overall frustrated with the maps despite using them very frequently. They agreed with the problems presented in the survey and gave further examples of how they are being held back by the maps.