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Between reality and delusion: challenges of applying large language models to companion robots for open-domain dialogues with older adults
KTH, School of Electrical Engineering and Computer Science (EECS), Intelligent systems, Speech, Music and Hearing, TMH.ORCID iD: 0000-0002-7983-079X
KTH, School of Engineering Sciences in Chemistry, Biotechnology and Health (CBH), Biomedical Engineering and Health Systems, Health Informatics and Logistics.ORCID iD: 0000-0001-7985-4057
KTH, School of Engineering Sciences in Chemistry, Biotechnology and Health (CBH), Biomedical Engineering and Health Systems.
KTH, School of Electrical Engineering and Computer Science (EECS), Intelligent systems, Speech, Music and Hearing, TMH.ORCID iD: 0000-0002-8579-1790
2025 (English)In: Autonomous Robots, ISSN 0929-5593, E-ISSN 1573-7527, Vol. 49, no 1, article id 9Article in journal (Refereed) Published
Abstract [en]

Throughout our lives, we interact daily in conversations with our friends and family, covering a wide range of topics, known as open-domain dialogue. As we age, these interactions may diminish due to changes in social and personal relationships, leading to loneliness in older adults. Conversational companion robots can alleviate this issue by providing daily social support. Large language models (LLMs) offer flexibility for enabling open-domain dialogue in these robots. However, LLMs are typically trained and evaluated on textual data, while robots introduce additional complexity through multi-modal interactions, which has not been explored in prior studies. Moreover, it is crucial to involve older adults in the development of robots to ensure alignment with their needs and expectations. Correspondingly, using iterative participatory design approaches, this paper exposes the challenges of integrating LLMs into conversational robots, deriving from 34 Swedish-speaking older adults' (one-to-one) interactions with a personalized companion robot, built on Furhat robot with GPT-\documentclass[12pt]{minimal} \usepackage{amsmath} \usepackage{wasysym} \usepackage{amsfonts} \usepackage{amssymb} \usepackage{amsbsy} \usepackage{mathrsfs} \usepackage{upgreek} \setlength{\oddsidemargin}{-69pt} \begin{document}$$-$$\end{document}3.5. These challenges encompass disruptions in conversations, including frequent interruptions, slow, repetitive, superficial, incoherent, and disengaging responses, language barriers, hallucinations, and outdated information, leading to frustration, confusion, and worry among older adults. Drawing on insights from these challenges, we offer recommendations to enhance the integration of LLMs into conversational robots, encompassing both general suggestions and those tailored to companion robots for older adults.

Place, publisher, year, edition, pages
Springer Nature , 2025. Vol. 49, no 1, article id 9
Keywords [en]
Large language models, Companion robot, Elderly care, Open-domain dialogue, Socially assistive robot, Participatory design
National Category
Computer Sciences
Identifiers
URN: urn:nbn:se:kth:diva-361621DOI: 10.1007/s10514-025-10190-yISI: 001440005600001Scopus ID: 2-s2.0-86000731912OAI: oai:DiVA.org:kth-361621DiVA, id: diva2:1946973
Note

QC 20250324

Available from: 2025-03-24 Created: 2025-03-24 Last updated: 2025-03-24Bibliographically approved

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Irfan, BaharKuoppamäki, SannaHosseini, AidaSkantze, Gabriel

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