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Challenges for Customer-Centric Innovation of Digital Offerings in B2B Context
KTH, School of Industrial Engineering and Management (ITM), Engineering Design, Integrated Product Development and Design. (Integrated Product Development and Design)ORCID iD: 0000-0003-1823-2013
KTH, School of Industrial Engineering and Management (ITM), Engineering Design, Integrated Product Development and Design. (Integrated Product Development and Design)ORCID iD: 0000-0002-6056-5172
KTH, School of Industrial Engineering and Management (ITM), Engineering Design. (Integrated Product Development and Design)ORCID iD: 0000-0002-9746-4498
KTH, School of Industrial Engineering and Management (ITM), Engineering Design, Integrated Product Development and Design. (Integrated Product Development and Design)ORCID iD: 0000-0002-6272-910x
2024 (English)Conference paper, Oral presentation with published abstract (Refereed)
Abstract [en]

This paper explores practices associated with involving customers in the pricing process of new digital offerings in a business-to-business context (B2B), including the degree and timing of engagement, as well as the related challenges. The scientific contribution is related to testing and innovative pricing of digital offerings used in production, manufacturing, and construction contexts, and four pricing tests in four different organizations are presented and analyzed. Data were collected in a multifaceted approach using a diverse set of information sources, including semi structured interviews, workshops, internal documents, and email conversations. Results show that traditional pricing practices and product logic mind-sets are hard to break andit's difficult to create a mind-set focused on values. The results indicate that a key to increasing and achieving a deeper degree of customer involvement in B2B-context is to engage the sales organizations.

Place, publisher, year, edition, pages
2024.
National Category
Economics and Business
Identifiers
URN: urn:nbn:se:kth:diva-369560OAI: oai:DiVA.org:kth-369560DiVA, id: diva2:1996486
Conference
IPDMC 2024: Leveraging Plurative of Perspectives for Impactful Innovation
Funder
Vinnova, 2022-00291
Note

QC 20250923

Available from: 2025-09-09 Created: 2025-09-09 Last updated: 2025-09-23Bibliographically approved

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No full text in DiVA

Authority records

Ölundh Sandström, GunillaNilsson, SusanneBjörk, JennieJanhager Stier, Jenny

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CiteExportLink to record
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Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf