kth.sePublications KTH
Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Measuring User Experience Through Speech Analysis: Insights from HCI Interviews
Univ Bergen, Bergen, Norway.
Ludwig Maximilians Univ Munchen, Munich, Germany.
KTH, School of Electrical Engineering and Computer Science (EECS), Intelligent systems, Robotics, Perception and Learning, RPL.ORCID iD: 0000-0003-1804-6296
Univ Bergen, Bergen, Norway; Chalmers Univ Technol, T2i lab, Interact Design, CSE, Gothenburg, Sweden.
2025 (English)In: Proceedings of the Extended Abstracts of the CHI Conference on Human Factors in Computing Systems, CHI EA 2025, Association for Computing Machinery (ACM) , 2025Conference paper, Published paper (Refereed)
Abstract [en]

User satisfaction plays a crucial role in user experience (UX) evaluation. Traditionally, UX measurements are based on subjective scales, such as questionnaires. However, these evaluations may suffer from subjective bias. In this paper, we explore the acoustic and prosodic features of speech to differentiate between positive and neutral UX during interactive sessions. By analyzing speech features such as root-mean-square (RMS), zero-crossing rate (ZCR), jitter, and shimmer, we identified significant differences between the positive and neutral user groups. In addition, social speech features such as activity and engagement also show notable variations between these groups. Our findings underscore the potential of speech analysis as an objective and reliable tool for UX measurement, contributing to more robust and bias-resistant evaluation methodologies. This work offers a novel approach to integrating speech features into UX evaluation and opens avenues for further research in HCI.

Place, publisher, year, edition, pages
Association for Computing Machinery (ACM) , 2025.
Keywords [en]
UX Evaluation, Speech-Based UX Analysis, Social Speech Feature Analysis, Prosodic and Acoustic Analysis
National Category
Robotics and automation
Identifiers
URN: urn:nbn:se:kth:diva-374389DOI: 10.1145/3706599.3719734ISI: 001496972000249Scopus ID: 2-s2.0-105005748330OAI: oai:DiVA.org:kth-374389DiVA, id: diva2:2023087
Conference
2025 Conference on Human Factors in Computing Systems-CHI, APR 26-MAY 01, 2025, Yokohama, JAPAN
Note

Part of ISBN 979-8-4007-1395-8

QC 20251218

Available from: 2025-12-18 Created: 2025-12-18 Last updated: 2025-12-19Bibliographically approved

Open Access in DiVA

No full text in DiVA

Other links

Publisher's full textScopus

Authority records

Zhang, Yuchong

Search in DiVA

By author/editor
Zhang, Yuchong
By organisation
Robotics, Perception and Learning, RPL
Robotics and automation

Search outside of DiVA

GoogleGoogle Scholar

doi
urn-nbn

Altmetric score

doi
urn-nbn
Total: 28 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf