Measuring User Experience Through Speech Analysis: Insights from HCI Interviews
2025 (English)In: Proceedings of the Extended Abstracts of the CHI Conference on Human Factors in Computing Systems, CHI EA 2025, Association for Computing Machinery (ACM) , 2025Conference paper, Published paper (Refereed)
Abstract [en]
User satisfaction plays a crucial role in user experience (UX) evaluation. Traditionally, UX measurements are based on subjective scales, such as questionnaires. However, these evaluations may suffer from subjective bias. In this paper, we explore the acoustic and prosodic features of speech to differentiate between positive and neutral UX during interactive sessions. By analyzing speech features such as root-mean-square (RMS), zero-crossing rate (ZCR), jitter, and shimmer, we identified significant differences between the positive and neutral user groups. In addition, social speech features such as activity and engagement also show notable variations between these groups. Our findings underscore the potential of speech analysis as an objective and reliable tool for UX measurement, contributing to more robust and bias-resistant evaluation methodologies. This work offers a novel approach to integrating speech features into UX evaluation and opens avenues for further research in HCI.
Place, publisher, year, edition, pages
Association for Computing Machinery (ACM) , 2025.
Keywords [en]
UX Evaluation, Speech-Based UX Analysis, Social Speech Feature Analysis, Prosodic and Acoustic Analysis
National Category
Robotics and automation
Identifiers
URN: urn:nbn:se:kth:diva-374389DOI: 10.1145/3706599.3719734ISI: 001496972000249Scopus ID: 2-s2.0-105005748330OAI: oai:DiVA.org:kth-374389DiVA, id: diva2:2023087
Conference
2025 Conference on Human Factors in Computing Systems-CHI, APR 26-MAY 01, 2025, Yokohama, JAPAN
Note
Part of ISBN 979-8-4007-1395-8
QC 20251218
2025-12-182025-12-182025-12-19Bibliographically approved